I've been looking for a new apt for a number of weeks. Suite Properties were the most respectful and COVID safe organization I've worked with, their tenant services just make sense. I'm planning on signing my lease next week!
Working with Erin at Suite Properties has made my experience so much better then when I have worked with other companies in the past. I really feel like I was in good hands. I highly recommend them.
Reserve Management is the Worst company I have ever rented property from. I was charged for blinds that were already damaged when I moved in and other items that were damaged already prior to moving in. I thoroughly cleaned the place and even provided video of everything after I moved. I never got my tub glazed either. Yet they did not return my full security deposit. I kept getting the runaround by Monica & Weata. This is a Unprofessional and Unscrupulous Organization. This is totally unacceptable!! I would not recommend renting from Reserve Management or Suite Properties (which ever Company Name they go by). God bless
The team has managed my rental property for me for over a year now and they have been very helpful at every step.
As a renter, we have been very pleased with the services of Suite Properties. It's been about 10 years now and they are always there when we need them. Professional and accommodating, something not seen as much nowadays.
A great company! Very patient & eager to help. I highly recommend using them to rent.
Do not rent from Suites Property. I ve only been in my home for 3 weeks they don t answer your maintenance requests on time no one calls you back and it s been over a week with my basement flooding. They ll tell you someone will reach out to you or send someone out and they barely get the job done. I wish I never moved in their home.
The communication and the customer service I have been receiving from Suite for the past 2 years has been nothing short of exceptional. They have maintained my Detroit property with compassion and care. My past 2 tenants have been all a landlord could ask for, so I know they are doing a great job on screening. I highly recommend their services.
I needed a professional company to manage my rental acquaintance because I work outside of the city and suite properties was recommended to me by an acquaintance. What a relief! It is the perfect management solution to keep my properties full and efficient while taking care of my tenants. I wish I knew of them earlier in my stint as a landlord. What a relief!
Suite properties helped me when I needed it! It is great when I call and Erin in the office knows just what to do. It makes living on my own doable.
Reserve Management is a company of great service! I ve been doing business with the company close to 1 year and Reserve Management has consistently upheld a high standard of Professionalism, Insight of successfully keeping quality tenants and able to do Business with integrity! In addition, the owner and staff members are just real/ genuine people that pride themselves on doing the right thing! I highly recommend this company for their various services offered!
- Satisfied Customer/
Reserve manages two apartment complexes that I own in Oakland County. I live out of state, so having a responsive and trustworthy property management team in place is critical for my profitability. I have been impressed with their communication, financial book keeping and tenant placement services. They have made the out-of-state ownership process very smooth and successful.
Their leasing team has done a good job of advertising units and getting them leased up quickly. Photography is professional and high quality. Leasing agent is responsive, even in the evenings and weekends. Typically most of my units have leased within 2-3 weeks of the listing being posted. The tenants that Reserve has put in place have so far been qualified and paid their rent on time. We ve had a few units lease up during the winter and Reserve has pushed these tenants to sign a longer than 12 month lease so that end of lease l comes in the spring or summer. This is a much easier time to lease up, should the tenants move out, so I appreciate that Reserve promotes this strategy. Reserve has handled one eviction and several legal notices for non-payment of rent during their time managing my properties. They have outside legal counsel who handled the issues and in all cases received satisfactory judgements. I found the legal fees to be quite reasonable.
During the time that Reserve has been managing my properties, we have completed extensive renovations to a number of units and installed a new roof. This is in addition to basic maintenance. Reserve has been very helpful in preparing scope of work assessments, soliciting contractor bids and providing review of the work in progress. For basic unit turn-over maintenance, Reserve has a pool of contractors and handymen they work with who are able to complete the work quickly and for reasonable prices. For more complex work, I have tended to work with my own contractors who I have past experience with, but Reserve has managed the work. My only critique to offer is that Reserve does not have in-house staff with construction backgrounds. There have been a couple of situations where contractors that Reserve is managing have submitted change orders or had technical questions about scope of work, and these issues were not fully vetted by Reserve before being passed along to me. This has been a very minor issue for me personally, because I have a background in construction and have been able to resolve issues with direct communication with the contractors. I do think this is worth noting though because depending on your situation and personal level of experience, it may make sense to supplement Reserve s in-house construction management services.
I would highly recommend working with Reserve Property Management
As a renter, we had the luxury of receiving the best in customer service from Suite Properties. Any issues that we had were resolved right away. These guys care. We were sad that we moved out of the area but we'll always recommend Suite to our friends and family in Detroit.
The maintenance department is trash. I have been waiting since June for maintenance. My work orders consist of small, light weight jobs and no one has gotten back with me. I ve been calling them and nothing. I m about to pay out my own pocket to get these minor repairs fixed.
Excellent property management company with great customer service. I have a property in Southfield and was considering selling it. Instead I decided to rent it out and Suite Properties has been managing my property ever since. I never have to worry about much of anything and I happen to know for a fact that they treat their tenants just as well. 5 Stars for sure.
