Carlson Toyota Reviews

From the minute we walked in we had a great experience with Carlson Toyota, and specifically with Larry. It took us a few days to decide on what we wanted, and Larry responded to my many email questions promptly. When we did decide, he found us exactly the vehicle we were looking for, and the process was seamless and quick. He sat in the vehicle with us and answered any questions and pointed out special features we might otherwise have overlooked for awhile. We highly recommend CarlsonToyota and Larry!

Called on a used Lexus and was put in contact with Josh. He was at the front desk waiting for us to arrive. Super nice guy! No pressure at all and was a very considerate,helpful and informative salesman. The vehicle was amazing and the sale from start to finish was over within an hour. Contact him for your next purchase. As far as the dealer prep on the vehicle,it was immaculate. One of the nicest dealerships I have walked into.

Ray

We were looking for a new Toyota 4Runner and had some specific requests for the packages, options, pricing and timing of the deal. Carlson Toyota was able to work with us on a very short time frame to make us very happy with our new 4Runner!

Bought a used car from Carlson. Quick and easy transaction. After I drove it away, I noticed the breaks weren't working very well. They got me in a fixed them for me free of charge since it was something that should have been caught before the car was sold.

I had an issue with my Toyota Sienna and brought it in. I wont go into details but it was basically such a massive problem that it wouldnt have been cost effective to repair it. By the time we came to that conclusion I was already at the point of owing almost $1,400 in service bills. The issue was caused by bad gas and had nothing to do with the quality of my Toyota Sienna, which had been awesome the entire time I owned it. I started looking at the new cars with JR (great guy!) and found a 2018 RAV4 I liked. He worked with me on getting a great deal. In the meantime I had asked the service department (I was working with Scott, also a great guy) if they could shave some of the money I owed since I was buying a new car. I was hoping for a couple of hundred off. He came back and chopped it almost in half! This was my third car purchase from Carlson Toyota and all 3 have been positive experiences. The cars have also been very reliable. I have nothing but positive things to say about my experience! Thanks JR, Scott, and all at Carlson Toyota!

My husband and I have been Toyota owners for many years. The people in the service department are knowledgeable, friendly and helpful. When I walked into Toyota a couple of weeks ago to purchase a new or used vehicle, Gerry was honest and helpful. I really do not like pushy sales people and Gerry was a breath of fresh air with his knowledge. I enjoyed working with him.

I'm going to give Brian 5stars! I drove 320 miles round trip to purchase my 4Runner. Brian and I worked out price, trade-in and other details via email and phone. How conveient! I was still nervous about some missed detail that would cause the deal to unravel once I got to Carlson. To my extreme pleasure Brian made sure everything was equal or better than I had hoped. Thank you Brian.

I love my car but the headaches with my salesman and service have made it so I will not be coming back. The promises that were made by both the salesman and the used car sales manager were not fulfilled. I do not recommend buying a car from here unless you feel like dealing with headaches.

This was our second vehicle purchased from Carlson Toyota. Our sales representative was Vladimir Mounkine, who was very friendly, helpful and explained everything thoroughly and professionally. We never felt pressured or uncomfortable. We were treated fairly in all respects and are very happy with our purchase. We will no doubt be returning to Carlson Toyota for our next vehicle purchase.

We recently purchased a 2015 Highlander working with Andy Keating at Carlson. Andy was knowledgeable on the product, helpful, and genuine. We were looking for a specific vehicle which he was able to find and procure for us. The purchasing process went smoothly, and Andy did a nice job making the delivery feel like a special experience for my family. All in all, we felt like Andy was a straight-shooter with an approachable demeanor. We'd recommend him as a salesperson to work with.

Was going to purchase but Denis Baron did a great job insulting my intelligence. Yes I know the difference between a coupe and a sedan. Great job
Coming off condescending ya prick.

Jihan Moore was great to work with when purchasing a vehicle! We purchased a Highlander from her and we absolutely love it! She was very knowledgeable and answered all our questions. We will definitely be seeing her next time we are in the market for a vehicle.

On December 10 one of the employees loading cars onto a truck nearly caused an accident. You are supposed to stop and look before exiting a parking lot. Especially when the roads are nothing more than a pile of ice and snow. Instead the person came flying out of the parking lot and tried stopping in the middle of the road after I hit my horn to let them know I was there. Amazing how people who handle vehicles for a living do not know how to do so legally or safely.

Great Place for your next vehicle. Warm friendly staff greeting you as you walk in.

I bought my new Sienna XLE last week and me and my entire family is enjoying the new ride! I have been shopping seriously for a new vehicle for several days and I ended up using Truecar to get the best deal. Through TrueCar auto buying service, I approached Carlson Toyota and my entire experience from test driving myself and then bringing my wife to test drive few weeks later to the purchase was very smooth. Devin Roberts was helping me through out this process and he did a great job of walking me through the entire process. Devin was able to answer all my questions and my concerns. He also worked with me closely on the trade-in that I have. I can definitely say that Devin and the entire team at Carlson Toyota is very focused on the customer needs and did everything they can to help the customer.

I had a great experience buying a 2009 Toyota Camry ast week. Tim Froemmer was my rep, and he was so helpful, knowledgeable, professional and a really nice guy, too! He pulled the car inside so I could check it out during a rainstorm, we took it for a test drive and I was smitten! Then he walked me through all the steps to trade in my old Matrix, got me a decent rate on financing, and off I drove in an awesome car, just over an hour later. The best car-buying experience I've ever had!

We had a great experience at Carlson Toyota. Our salesperson, Andrew, was very informative and did a great job answering our questions. I would work with him again when we need another vehicle.

I love there service department. Great employees. Carlson Toyota is the best place to buy a car or truck

I brought my wife's '06 Avalon in to have the alternator checked and replaced, if bad. The battery had failed to start the car on numerous times and I had the charging system checked somewhere else and they did not get a definite answer on the problem though I sort of knew there were a couple diodes gone bad in the voltage regulator. Toyota checked and replaced the alternator though they were very busy. I simply gave them some time to work the job into their slack time if any. They were very cheerful and did a good job. Coffee, cookies, waiting room chairs are all top notch - reflecting their work. Thanks a heap. Marcell Zurn, Coon Rapids, MN

Did an oil change. Dropped off my car and when it was ready they called, I picked it up and they ran it through the car wash and it looked just like new. Great Customer Service. Love Carlson Toyota!!

Sheila was awesome, low key and informative. Made the process a breeeze. The whole team was great. Very happy. Look forward to more good times

John Stejskal made our buying experience quick and convenient, and he made sure that we got the car that we were looking for. He took ample time to orient us to the car when we picked it up, and went out of his way to ensure that all of our concerns were addressed.

Always have a great experience at Carlson Toyota. Prompt and courteous service. Quality of work is tops! Whatever needs to be repaired is repaired correctly! High tech service department! The facility is very nice as well. Comfortable and clean waiting area! Cookies are a nice touch as well !

I was shopping for a new small SUV for a month, I found Carlson Toyota though the Costco Auto Program. Sheila and her team at Carlson were just super to work with and provide me the highest level of professional services I've experienced in sometime. But most important I got an unbelievable deal on my new RAV4!

Nick was a great salesman, I never felt pressured, he was easy to talk to and knowledgeable . The entire team was great and very accommodating.

I love the incredible service I always receive at Carlson Toyota.

We purchased a 2017 Toyota Camry on 11/14/16 from Denis Baron. We began looking at several different models with Denis, both 2016 and 2017. He was very patient with us, explaining all the differences and helping us decide whether we wanted to buy new or used. We discussed the financing of a new vehicle. We had a car to trade and Denis was able to offer us what we wanted for it. He was very appreciative in having the opportunity to work with us.

Carlson Toyota goes out of their way to get things done. I have had only great experiences there. Their waiting room is the best with comfy chairs, water, coffee and cookies.

This dealership seemed to be friendly and not pushy. My daughter purchased her first car. The one she planned to buy sold the night before. The sales rep looked at other options and she was really happy with the car she ended up purchasing.

Fantastic experience from start to down the road.
John Sands was Wonderful with the sales end.
Paul was Great with the finance part.
John Stejskal did a Fabulous job showing me how to operate all the vehicle functions.

I purchased my new Toyota Camry at Carlson Toyota of Coon Rapids. Thank you David Reed for your knowledge, patience and understanding and making this purchase an overall good experience. I love my new Toyota Camry!
I am confident that I will have years of reliability and enjoyment in driving this vehicle.

Twice I have brought vehicles in for service in which something went wrong, and both times they made it right in the end.

The first was with our 2013 Sienna. After an oil change, there was some front-right damage. I was pretty sure the damage wasn't there before the oil change. We asked them about it, and they denied causing it. However, after we continued to press them on it a few more times, not only did they fix the damage for free, but they also fixed unrelated scratches on the right side at the same time.

The second was with our 2006 Prius. After an oil change, they said that he brake pads were nearly gone and needed to be replaced. I brought it back for the service. The next day the manager called to say that they had made a mistake. In reality, my brake pads were rather new and shouldn't have to be replaced for a while yet. The technician had used the measurement technique for my type of break pads. Of course they didn't charge me anything for bring in the Prius for this break pad replacement, but they also gave me a voucher for a free oil change.

I am happy to continue taking my vehicles there and am willing to (possibly) pay a bit more for their labor than other places charge because of their great customer service.

I worked with Jihan Moore to to purchase a 2015 Camry. She was responsive and helpful throughout the process. She treated me fairly and made my car buying experience very pleasant. Carlson Toyota has generally treated me well and I happy that they will be servicing my car.

I had a great, wonderful and quick service on buying my 1st 2028 Toyota RAV4. My salesperson, Norm was great to work with, he wasn t pushy like a lot of dealerships are. It was a smooth process.

I love my Rav4 and very please we went here as I ve had an Equinox which many issues then brand new Impala which more problems, do my husband and I decided to go with Toyota or Honda for a car/suv.

I will go here again for another vehicles!!

Thank you Carlson Toyota

Amy

I went in for a oil change and told the rep/ lube tech about the constant smell of oil burning through my heater vents. This is the time of year when the month of February and March can't decide if it'll be winter or spring, so i constantly depend on my heat. The smell have gotten to the point where its so noticeable that my 4yr old complain too. The service advisor that was assigned to the task was Sean, great and knowledgeable toyota staff. He kept communication open, follow up on vehicle status and assured that all in good hands. My 2014 toyota tundra had a leak coming from the timing gasket. My truck went in for service February 27th 2017 and service completed on March 2nd 2017. Everything from the cylinder gasket, the cam shaft and timing cover gasket was all replaced. Sean and his team members did a fantastic job. I also went ahead and have toyota replaced my water pump on a really good deal. But sadly today March 6 2017 my Tundra once again headed in to Carlson Toyota @ 1030am for a leak "I thought it was an oil trans leak" but than again i gave Sean a call ahead and he told me to bring it in. MAN, was Carlson toyota busy or what or maybe it was just a monday, but Sean rescued the day and I didn't have to wait. Just because of that deal of not having to wait just made my day a positive outlook. Within 45 minutes my vehicle was diagnosed with a faulty water pump that was also replaced back on February 27th 2017 @ the same time i had the timing cover replaced. So the water pump is cover 100%, hopefully? Not sure what the warranty is on for the water pump, do tell? But the leak wasn't trans fluid as i thought. Both coolant and trans have the same color fluid. Sean and his team tackle the job and assured me that the vehicle will be completed by today March 6th 2017. The only request that can be an opportunity for Carlson toyota, which is after the sevice of each vehicle I would like to have the vehicle washed due to grease stained from the auto mechanic's hand. But all in a nut shell Carlson toyota get a 5*. And Im definitely recommending Sean to other folks. Great people skills, positive outlook for customer satisfication and a sense of urgency, "which got me in quick for service". Thank you.

Great customer experience! Preston is a trustworthy salesman and just a nice person. We bought a Highlander here.

excellent service, My first Toyota but wont be my last.

Hello, I was referred to Carlson Toyota by a friend, not just for the good reviews about the vehicles but for Sales Consultant Timothy Froemming. He was very professional and upfront. That was probably the best and quickest car buying experience I have ever had. He not only gave me what I asked for, but showed me all my options and made it my choice - no pushing. I will defiantly be a repeat customer. Thank you Tim.

The transaction went very well. Steve Boulka is great. I would have no hesitation referring him or the dealership. We love our new Highlander! Thanks!

They wouldn't even budge a little bit. Not even $500.

A personal thanks to Brian Kime. He was my salesperson and he was so helpful! I am thrilled about my purchase!

Josh did a great job as our salesman. No fancy talk or run around. Worked with Costco so the price was great. Matt Anderson kept everything on track. My wife loves her new Rav4. It s nice to see the smile on her face. Good work guys!

I bought my iM at Carlson in July and had a great experience. Just went in for my 5,000 mile check up and the service was outstanding. Everyone was kind, they took care of my car and in the meantime there was a nice, clean waiting area with tvs, cookies and coffee and comfy chairs.

just leased a new Tacoma from Carlson Toyota. All the staff were great to deal with and very helpful and courteous. My salesman Wendell was awesome from start to finish of my purchase . I will recommend Carlson Toyota to anyone looking to buy or lease a vehicle.

These guys couldn't trouble shoot a rusty door hinge on a new barn!... service representatives are very unprofessional! Do not bring your car in for service!

Worked with Matthew George. He was great to work with, really listened to what we were looking for and didn't try to up sell us. He told us about all of our options but didn't try to force us into something more than we were looking for. He was great to work with and I love our new Corolla.

The entire experience of having a fully synthetic oil change for a very fair price on my 2013 RAV 4 which we bought from Carlson as a Certified Pre-Owned vehicle in excellent shape, with very few miles has been a strong confidence builder for us. It is great to be doing business with a branch of Toyota that stands behind its promises! Our next Toyota purchase hunt will begin with them!

Bought a new Camry and couldn't be happier. Worked with Ram who was super helpful and a pleasure to work with. Easy going felt no pressure just informative and professional. 5 Stars for Ram and this dealership - will be back. Thanks guys.

Carlson Toyota was fantastic! We were treated extremely well especially by our sales person Elvis!! We are excited to pick up our new Venza!

Only reason I came was I had my truck serviced here previously and on my windshield oil change reminder an advertisement for a $21.95 oil change, no appointment necessary. Upon arrival I was notified that this was an "old price" and no longer valid. Took almost 2 hours for a simple oil change. I guess I'll ask how long it will take next time, except there won't be a next time! Also, you pay through the nose on non-Toyota vehicles.

Did very well at making sure my car is in top shape

A normal outlet for Japanese vehicles
Nothing special

Went to Carlson and bought a car there last Wed. We worked with Eddie. He was great but for some reason, they couldn't find one of the car keys and I left with only one car key. I was told by Eddie Y. that he would for sure get back to me no later than Saturday (6/20/15) about the missing car key. Well I didn't hear anything back and yesterday almost 1 week after buying the car, my husband had to follow up with Eddie. My husband was told it would probably take another day or two to look for the car key. Like really?? What dealership takes an entire week to look for car keys? If it's not there, tell the customer's the truth. I expect to hear back before the end of the week otherwise, we'll have to make another visit and get a new key.

Great place to buy a car but not for service. If your tech looks and sees the broken wire and the customer (me) already pulled the codes saying the wire is broken just replace the wire. Don t charge me $150 to pull the codes again and then test all the components involved and charge me for a new wire when you told me the tech soldered it. Extra diagnostics and part testing is just a way for you to make extra money off me. When I asked the service advisor after if he d be okay paying a large amount of money like that for a wire to be fixed he had nothing to say.

Our experience with Carlson Toyota and Brian Kime couldn't have been better. Brian called us promptly and was prepared and waiting for us at our appointed time. He knew his inventory well and was able to inform us about the vehicles on the lot that fit our criteria and the options each had onboard. I picked out the vehicle that I wanted and the dealership was willing to work with me on my trade-in. The paperwork was drawn up in a timely manner and we were on our way in our new truck. Throughout Brian was knowledgable, polite and very helpful. Thanks to Brian and Carlson Toyota for such a good experience. Wayne N, Luck WI

Tim was great - helped me learn about my car and was very knowledgeable. Very friendly - great buying experience!!

We couldn't be happier with our SUV purchased from Carlsons Toyota. They treated us very well with no hard sales. The place has good cars and trucks that are well kept and reliable. I don't believe they would sell a bad car or truck. It's clear from the moment you walk thru the door, they clearly care about their customers. The place is clean, well kept and everyone is very friendly. Our well dressed salesman was Theo Nwameme. He treated us more like a friend than a salesman. Tom White is the used car mngr. was just as friendly. I would buy from this dealership anytime with trust that they have good cars and they stand behind them. 5 stars to Carlson Toyota and all that work there.

Quick service. Nice pleasant staff. No upselling. Lots of inventory too.

we bought a new highlander in 2016, great service great sales person.very happy with the experience with the purchase, The Finance person very helpful and answered all our question and explained the payment plan.
highly recommend this dealer to all

Where do I begin? The sale person Sara was terrible at her job. She made my husband wait over an hour to do who knows what even though he had sent the paperwork far in advance. She had NO IDEA what was going on half the time. She told him mid-trip to driving seven hours there to get the car that they could no longer sell the car (even though they could and did). The finance manager was also terrible and surly, too. We had to repeatedly call them to A. fix our taxes on the deal (they charged us double AND then charged more taxes to our credit card), B. finish the paperwork, C. send us the Kindle that we PAID FOR and was in the contract, D. finish the process so we could get our plates... Which we still don't have and now the temporary sticker has expired.

Honestly, it was the worst experience my husband has ever had buying a car. Do I recommend them to anyone? No, not even my enemies deserve that sort of treatment.

Lee was a good salesman ! Funny & professional answered all the questions we needed thank you!

We bought a new HIGHLANDER from Carlson Toyota and pick it up today.Eddy Yang was the sales person who was above and beyond our expectations, He treated us like we special. Carson Toyota is lucky to have him. Thanks again Eddy

DALE and WILMA WRIGHT

Carlson Toyota was awesome! They were very helpful, accommodating and efficient! Kyle Johnson was a blessing to work with! He was kind, trustworthy and most of all very down to earth....not pushy, and informative! Thank you!

I brought my car into them to get diagnosed because it wasn't running right I knew it wasn't the coils and told them that because I already tried that before I brought it in. Thay called the next day and said it was good to go it just needed an ignition coil so I brought them one of the original coils that I had just removed. they tried to tell me that the car was good to go, I insisted that it wasn't but they told me if it still acted up I would have to pay another $150 for another diagnostic. In the end I feel like I played them $150 to ignore me and treat me like an ideot. Now my car is still stalling at stoplights and still running like garbage

Wandered lot for half hour and no one offered any assistance.

Last weekend we purchased a new Toyota RAV4 from Theo at Carlson Toyota. He was very personable, friendly and knowledgeable in all of the features of the vehicle. We are very happy with our new wheels and with our experience with everyone at Carlson Toyota! Thank you Theo and Carlson!

Great place to buy a car. Excellent customer service.

Do not do business with Carlson Toyota. In January of 2013 I purchased a 2010 Toyota Corolla from Carlson Toyota. On July 8, 2015 they reported to the Minnesota Department of Vehicle Services that they had the vehicle and it was flagged for "resale by a dealership."

This was only discovered as I was unable to renew my tabs online and the information was given to my by the MN DVS.

Complaint 57321274 was submitted to the BBB with greater detail.

We just purchased a 2017 Toyota Camry Hybrid through the Costco purchase program at Carlson Toyota. Shiela was incredibly helpful in explaining and helping us select the features that we wanted on our new car, and she made the whole process very painless. We love our new car.

I recently purchased a used car for my son from Carlson Toyota. Brian Kime was the sales person who helped me. He was professional, knowledgeable and a pleasure to work with. I will buy my next vehicle from him as well. It was a great purchasing experience!

Great place to get a car.
David Zirbes knows so much about cars and is so fun to work with.
You will have a great time buying a car with Dave

I was disappointed with my experience. When I asked to look under the hood before I purchased my vehicle the salesmen looked at me like I had a third head, and seemed offended. Who doesn't look under the hood when purchasing a vehicle? I purchased the minivan of my dreams, put gas in it and when I got it home noticed smoke coming out of the engine and it smelled like anti freeze.

When my boyfriend brought it in they found a place where anti freeze had pooled they cleaned what they called a spillage up and sent him on his way. It was still smoking. When my boyfriend got it home he found where it was leaking from and took a picture. I sent the picture to my mechanic and he said the place they cleaned up you could tell the antifreeze had been sitting there a long time and wasn't just spilled. Besides that was at the back of the engine and where you poor the antifreeze is located in the front. In my book that is a leak not a spill, as the pouring of said fluid was know where near the leak.

I brought it back the next day and was treated like I was dumb. They said they didn't know what I expected them to do as they did what they could already. I said I wasn't paying for and couldn't drive something that was steaming from the engine. Asked if they were interested in seeing the picture my boyfriend took of where it was leaking. Told them the antifreeze was low. I understand some people don't know the difference of looking at the full line that is provided for hot and cold engines, but I do know the difference and so when they asked me it only added to the you are dumb factor.

They did look at the picture of the part we said was leaking, and did say it was wet and that the antifreeze had gone down somewhat.... Too their credit they did say they would fix that spot and they gave me a car so I could get to work and back. They did fix it and none of the visits or the car rental was charged to me. I understand they didn't have to do that as I had bought the vehicle as is so they did make things right by me, but I didn't appreciate being made to feel dumb.

And I didn't like that the mechanics couldn't find the leak, my boyfriend is Not mechanically inclined and had no problem finding it. And had I not had the picture it wouldn't have gotten fixed..... I also had to take time off of work in the morning because they didn't fix it the first time when my boyfriend had brought it in, and that cut into time off that I had planned for the holidays as it is Christmas in a couple weeks.

I also am always disappointed that when others go into dealerships they never seem to pay sticker price, when I go in I always end up paying sticker price, and when I mention to any sales person that I want a deal am always told the sticker price is the best they can offer. And they look at me like I have 3 heads. Guess I am a bit dumb for just giving in and not wanting to push. But no matter where I go I always feel I have been gipped because I don't have those bartering skills. This last complaint is universal and has nothing to do with Carlson Toyota.

Pretty standard service for a Toyota dealership. They do a nice job in service department. The sales personnel seemed older and not real excited to sell probably because they know the cars sell themselves.

First car buying experience & will definitely go back. Wendell was great to work with!

My sales rep, Andrew Hemmelgarn, was fantastic. He was super knowledgeable and there was zero pressure - he just wanted to answer all my questions. I felt like I could trust him and he sold me a car that I really love! Thanks Andrew!

Top notch dealer committed to excellence and service.

The longest i had to wait for an oil change 2 1/2 hours... Might be because of the recall toyota had to update my system software but the advisor said it was done quickly.

The people here are great to work with. I trust that they will provide the service that I go in for...

dan B was really great to work with we really liked him right away I will send anyone there this is our second car from Carlson.

Buying a new car is exciting, but also nerve-racking. Intimidating salespeople and huge loan payments are the things that trigger anxiety. Carlson Toyota put those fears to rest. Our salesman, Shaun McDade, willingly showed us a variety of cars and tolerated our many questions. After we made a decision, we were never pushed into getting those extra items that add up quickly. We left with a great little car and loan payments we can afford. Thanks.

Dealership is Meh.
(Skip to last paragraph for summary.)

This review is 15 days after my delivery of my brand new 2017 Toyota Tundra Pro in Cement Gray. I had previously looked at the Super White Pro at Inver Grove Toyota. Had I love the white color, I would've have purchased Inver Grove Toyota's truck.

My wife, my 9-month old, and myself visited Carlson Toyota on a less than busy Thursday night around 8 pm. We were casually dressed on a brisk but not chilly evening and proceeded to the truck. There were two salesman on the floor literally within 5 feet of us who were deep in conversation. My wife and I didn't mind, but we made note.

We inspected our future truck and I informed my wife of the various features that the truck did and did not have in comparison to her Toyota Sequoia. It was not until I lowered the tail gate and opened the doors to access the interior of the truck did the older male salesman take notice of my little family.

I knew more than the salesman about this truck - period. I just inquired about discounts, rebates, and incentives - if there were any. In the case on the Tundra pro, there were not. I obviously researched a lot about the truck and median prices within the surrounding areas and I found Carlson's price to be a little above the average, but I wanted this truck so be it. The only break we got was from film protection that the dealership had applied which consisted of a clear film on the front of the hood and the edges of the 4 doors. The salesman said he'd throw in some free hats ( which i'm still waiting for) as well.

My wife and I filled out the credit application and we could not take the truck home that night, because there were some issues and I did not have my down payment on person. fast forward 3 days to Monday and the salesman follows up with me for a plan. Salesman is off Tuesday which would give me time to get my down payment and credit application situation figured out and on Wednesday meet at Carlson and take delivery of the truck.

My wife and I figured everything out and got our down payment. We arrived first thing Wednesday morning to Carlson and salesman was not there. Though he need not be there, it would have been decent to at least be present for his sale. We signed the necessary paperwork, take my truck and go home. This process was painless and the finance representative did not try to push or sell us anything.

I later received a call from the salesman thanking me for my business. I thanked him for acknowledging us when we initially visited the dealership as well as his courtesy once he knew we were serious about buying the truck.

Later in the day, I couldn't find the wheel lock key for the lug nuts. I looked everywhere and so I gave the salesman a call. He said he'd find out and will give me a call back. To this day he never called back. Luckily the key was zipped tied to the wheel jack kit hidden behind the rear passenger seats.

So in summary:
Two stars because of the truck and speediness of the finance process.
Carlson was lucky they had this truck in this color but, I bought my truck, I did the salesman's job for him, he was lucky he acknowledged us initially. The salesman sucked at following up with me unless he got something out of it. I've since removed the dealership's vinyl sticker on my tailgate as well as tossed their plastic license plate frames with the dealership name on them. I shall take my future business, my ToyotaCare, my future parts order, and my future service elsewhere.

I worked with Denis and J.R. at this dealership. Denis came in on his day off and showed me the car, and J. R. assisted with the pick up of the car. Both of these sales people went above and beyond in service and professionalism. In the future, I will only buy my Toyotas from Carlson Toyota.

I recently purchased my second Toyota from Carlson Toyota. My first time was in 2010 and it was a great experience so I came back for round two.