Capital Ford Review

Service Department is completely untrustworthy. Did not even try to listen to the disturbing clunk in the steering column of my 4 year old car. They tried to tell me that they really did not have to do warranty work since I purchased the car in Durham even though its a FORD Premium Care warranty and the agreement clearly states that I can have my warranty work done at any FORD dealership in the US or Canada. To top it all off the service manager not only called me a liar saying that a superficial scratch near where the door handle would be located was evidence that I was in an accident but also lied to me that a recall notice I received about the door handles did not apply in the first place. I just spoke with a rep for Ford in Michigan-it does.

I just brought my '08 Fusion for maintenance here and was in and out in great time! The people in service are very nice and were quick to start on my oil change! I will be coming back for my next service!

Great customer service, friendly knowledgeable staff

Every one at ford made me very happy and they gave me very professional service i would recommend capital ford to any one looking for a great cars and great service.

Sales team was outstanding. Above and beyond all expectations. Definitely will return and recommend.

Guys there were great to work with, very knowledgeable and smooth process. Highly recommend

Really enjoyed my experience here at this dealership start to finish. Made an offer on a vehicle that was fair, it was accepted and I was given a fair offer on my trade in sight unseen. Can't ask for much more than that. When I arrived at the dealership my vehicle was clean and waiting for me. All of the terms we agreed to were upheld with no tricks and within a couple hours start to finish we had completed the deal. Can't ask for more this day and time trying to get something honest accomplished at a dealership. Highly recommended Ron Shaffer as the guy to go to and overall enjoyed my experience at the dealership.

Great Service. They were very professional
and I was very pleased.

Jason the sales man was very helpful also Vic the loan manager was also very helpful they both listened to what we were looking for I would very much recommend any one to go see these gentaman

Good afternoon, I enjoy getting my oil change at Capital Ford 4900 Capital Blvd, Raleigh NC 27616. The service excellent. I usually go in and out very quickly. I have never had any problems with my Ford Escape after being serviced. The location is very clean and comfortable. Everyone is very friendly and very professional. Thank you Mrs.Lyon

Very bad service I had a 8am appointment I was told over the phone the service will cost $80 after sitting there for 2 1/2 hours they said it will cost $400 just to program my car key which only had a dead battery, I never thought it will cost $400 to replace a battery

Our first time buying a car at Capital Ford and it was a great experience. To begin our day, we were greeted by Emeka Onuorah, who was friendly, professional and incredibly knowledgeable. We were looking for a Mustang for my husband and Emeka was able to answer all his questions and worked hard to get us the best deal possible. Buying the right car can be highly stressful, but we didn t feel pressured and felt like we got the perfect car at a great price! I highly recommend Capital Ford and our salesman Emeka!

We made our second purchase from Capital after being told we couldn t afford anything on his lot by the sales manager at Leith Ford in Wendell. Not only did we get a 2018 Explorer XLT AND it was a better deal than a base model Explorer I was looking at. Emeka has a no hassle, no BS, no pressure attitude and helped us get the vehicle I ve been dreaming of for 7 years. Any future vehicle shopping will definitely take us back to Capital first!

I have a 2015 Ford Edge Sport that I love! Recently I started having issues with the camera sensors malfunctioning so I took it to Capital Ford to be diagnosed and fixed. Prior to this experience, I had never previously used their services. I was assigned a service rep named Michael and have worked with him during the last several weeks as they have tried to locate and fix the problem. Since it is intermittent, it s been a challenge to resolve. Throughout the entire process so far, Michael has been OUTSTANDING communicative, informative, and has worked with the service department and even the engineers at Ford to insure resolution. We are still working together to permanently solve the problem but I am completely confident that the service department at Capital Ford will continue to work on my behalf until THEY are satisfied with the result.

I highly recommend the services at Capital Ford, and even though they are not the closest Ford service center to my house, I will definitely continue to choose them. I trust them and so should you!

Melissa B.

Visited capital for the first time six months ago. I needed a new vehicle for my wife, since her's got totaled. Made an offer on a vehicle and the salesman had to check with his manager and would call us the next day. Never received a call. Wound up leasing a chevy. Few months later unhappy with the chevy and decided to give capital a second chance. Talked to a manager about the lack of follow up and he introduce me to a new salesman and guaranteed great follow up. Salesman offer a couple of scenarios and again I was told he had to check with his manager and will follow up with me and again no follow up. Couple of months later, tried one more time. Finally able to get something in writing. When negotiating on trade appraisal (which was so low it was insulting) I was told there was no room to negotiate and to have a nice day. I am very disappointed, especially being a die hard Ford fanatic.

I can truly say I wish I had purchased my Ford F-150 with you instead of Crossroads for your character your integrity is 4 greater and different from theirs thank you so much God bless you all for your kindness bountifully

The best purchase experience I've ever had. Friendly, knowledgeable folks dedicated to providing the best in customer service. The only place to buy a vehicle.

excellent experience . great price and excellent price for my trade in. best service around

I took my 2008 Ford Ranger in due to a recall on air bags which took over a year to get replacement parts. Service was done in a couple of hours and as promised they called when the vehicle was ready. I am satisfied with service at Capital Ford but not happy that both Ford vehicles I currently own have recall notices. My 2012 Ford Escape is scheduled for recall repair in a couple of weeks.

Capital Ford Service technicians are excellent!
Austin Williams, my Service Advisor was helpful and efficient in working with me for this very unexpected car problem!
I appreciate your staff who checked me out when I picked up my car.
She was so efficient.
WELL DONE CAPITAL.....

The Fusion I just bought was the 4th vehicle I have bought from Capital Ford. I'll never purchase a vehicle from anywhere else. Then salespeople are always informative & answer all my questions, explaining to me the ups & downs of my purchase. They always try to match me with the vehicle that meets my criteria & needs, both financially & lifestyle. The service of my vehicles is always friendly, clean, affordable, fair, & timely.

Staff is very friendly, they are fast and efficient.

It was hospitable and hassle-free. No one can beat that!

Tried to buy a truck used on Friday nite, and the salesman told me I had too much negative equity , my payment would be 900$ per month, blah,blah, blah. I went to crossroads of southern pines n.c. and purchased the vehicle I wanted, with no problems. Thank you crossroad cars of southern pines. Keith Mercer, and Ron Bundy are the best!!

I came in on a Friday and told Ken exactly what i was looking for! I bought a car an hour later! He was fantastic!

I leased a 2017 explorer about a year and a half ago and that part went well. My girlfriend also bought a certified car a few months later. The service center has been good for oil changes. The problem comes with trying to have a tire issue fixed.
First off the Hancooks that s come on the new suvs are compleat garbage. The tread blocks started peeling up on all four tires, I took pictures, they took pictures and I guess they think thats enough. This was three months ago and after multiple emails, phone calls and two more oil changes I ve received exactly one phone call about this last week, and it was a repeat of the first visit about the tires. Yes that s 3 months with no response to any phone calls or emails! Bring it in and we will send info to the tire manufacturer bla bla bla, I said I ve already done this with you (tire manager) and I work in EMS and dont time to drive over there again to wait 3 more months. I was told the first time it was a known problem by you and you would contact the tire manufacturer to have it fixed. Now I m at 20k miles and seem to be back at square one, no calls, no emails, only spam about doing a review of my explorer Well here ya go! Guess where I won t be leasing or buying my next vehicle!

UPDATE
After this review I was contacted by Captial Ford and they have since replaced the tires and got me in quick. I appreciate them taking care of the defect and standing behind the vehicle.

Solid service. Always willing to be helpful and work with the customer. Helped me out with an expensive repair that corporate Ford would not.

Very easy and fast purchase. Great sales team, always greeted with a smile.

The salesman was great, let me look at several cars giving me honest feedback on everything I was interested in! The finance guy was awesome, dropped my interest rate to a 1.99% . Will definitely go back and recommend to friends Love my fusion!0

Excellent service from "CJ" the salesman
All around service was top of the line. Could not ask for better. Would recommend to anyone looking for new or used vehicle.

Good selection and good certified pre owned program.

I recently bought a car on Friday the 10th of May and I tell you what it was by far the best experience I ve ever had buying a car. I would like to thank Ron Speller from Capital Ford on capital Blvd this guy is so amazing. If your a women and you hate guys trying to sell you a car go to Ron, he s a great guy with a great attitude and let s your figure out what s best for you without pushing. I will say all the other guys were just as nice.

Thanks Capital Ford

Our purchase process was smooth and easy thanks to Randy!

The Capital Ford on Capital Blvd has always conducted amazing quality service and I have never had one issue with my vehicle. I definitely recommend anyone of their services.

We were treated like their favorite family member. Everyone was very polite, helpful and did everything they could to make our visit comfortable.
We have purchased two Expedition EL Limited from Capital. The next purchase will also be with Capital because of the great service we have always received.
Thank you, Capital
PS....tell Steven and Casey we said hello....

Friendly staff...very attentive and explained features on the xars

I worked with CJ to purchase an F150 and my experience was great. It was a no pressure environment, following all covid19 protocols and the entire process only took a couple hours. Thank you for helping me purchase my new vehicle!

Best car buying experience to date!! We were treated like family and got a great deal on our new vehicle. We will be returning for a future purchase very soon.

The other morning of this past week I stopped at Capital Ford located at 2807 Millbrook Road* Raleigh, NC 27616 to purchase a Ford baseball cap.
When I entered the showroom I was greeted by Jonathan Montgomery. He gave me a Big Warm Smile and I felt welcomed. He greeted me by saying "Hello". Then he asked me if he could assist me with anything. When I told him that I came in to purchase a Ford baseball cap. He came behind the counter to assist me. I am very impressed with Jonathan's Customer Service skills. He is such a caring young man under 23 with a great sense of respect. I would definately go back to Capital Ford and request Jonathan Montgomery to assist me again. I left that day making 2 purchases and a smile on my face. Thank you Jonathan. Stewart Hill please read and acknowledge your Service Tech.

I purchased another vehicle from this place. They like family

Kenny, was very attentive and helpful in explaining all aspects of the Ford Escape. I had every intention of test driving other vehicles elsewhere that day but I fell in love with Ford Escape. You can't beat 0% interest. It's a smooth ride. Everyone I came in contact with when I walked through the door greeted me.

I had a great time buying my first car here. It went quickly and easily. I would return again.

I really want to give a good review as I was so excited about my box truck purchase.....
Turns out it s been in the shop for the same issue 5 times as if this upcoming Monday. First they blamed it on me, then finally owned up to the problem, said they fixed it having it over a week the last time.
I had it for one day and the check engine light comes on again.

No offer to exchange or buy back, I even offered to buy a different one and take a hit on the down payment I made on the current one, they just tried to rip me off on a new one claiming my current vehicle is upside down 3000 dollars, and tried to get full price for the other one.
I will see if they can fix it or hold up to at least the minimum of business running values.

I run a small plumbing company and have lost thousands and contractors and time/money that I thought I was avoiding by purchasing a new vehicle.

I don t know if I can ever buy a ford again or recommend this or any of the capitol ford locations as I ve been blatantly ripped off by the Hillsborough location as well with the service department.

I literally had to drag a rental out of them last time o dropped it off just so I could work for the 8 days they had it..

This place does not do good business, that I ve seen yet... maybe they can change my mind and I ll change my review..
Totally sucks..:(

My experience at Capital Ford was AWESOME!! Brian was very professional in all he done very helpful in explaining everything on the loan process. Jordan was amazing and very friendly!! He was very helpful showing me the details of the vehicle and how everything worked and also said for me the call if I had any further questions. And Shelbey Whaley was just over the top on making the whole thing come together referring me to Capital Ford!!

Richard was very friendly. Not a pushy salesmen and very helpful. David from financing worked hard to get us where we wanted to be. Overall great experience at capital ford.

My salesperson Moise Tabon was the best hands down. He explained things to us that we did not know and answered all of the questions that we asked. We were very comfortable with him. We got the vehicle that we wanted and at the price that we wanted.

My maintenance experience with Ford was good. I asked for and got an oil change and inspection. To better the experience, I would have wanted to be told the condition of my vehicle.

This review is for my dad Allen Skinner. He's happy with his service, but the only thing that's wrong is that his light over his sun visor is still not working. He's really enjoying his 2014 F150.

The Best ever everyone was so professional and kind

Last Thursday, August 25, I was on my way to work on I40. I heard a loud noise from under the hood, and the car started shaking. I tried to accelerate and couldn't. I was able to get off to the side of the interstate, and it sounded like the engine had blown. I shut off the car and called Triple A. They took the car on a rollback to Capital Ford where I had bought the car in Feb. of this year. It's a 2016 Mustang. The first person I spoke with asked what time my appointment was. I explained to him what had happened. He wouldn't even make eye contact with me. He only said, "Well it may be tomorrow before we can work you in". I said, "Well then, I'm going to need a loaner". He said, "I'll have to talk to some one inside". The next man I spoke with ask me what I was there for. I told him the same thing, and felt like I was getting the cold shoulder. He said, "We'll try to work you in. Leave a phone number where we can reach you". I had to explain again that I came in on a rollback, I was stranded there since this was my only means of transportation. He told me they have a shuttle that could take me to work. When I asked if the shuttle went to Durham he told me no. So there I was. Needed to be at work
, and no way to get there. He told me to go inside and wait. I will have to say, they did fix my car quickly. Turned out it was the throttle body. I was told to help get me out and on my way, they would mail me the paper work on the repair. It's now a week later and I still have no paper work on the repair. This is the 3rd car that I have bought from Capital Ford and I have never had a problem until now. I still give a big thumbs up to the salesman. He was awesome, and the man that took care of the financing was really cool. The guys in the service department, not so much. They could use some people skills. If a customer comes in with a brand new car that left them on the side of the road, they shouldn't just say, "Well, we'll work you in when we can". To me they were very rude. I left feeling like the fact that I'm old, I'm a woman, and that my job calls for me to dress as a blue collar worker, that they were happy to just blow me off.

Our Ford Escape was an easy buy. It checked all our "boxes" and was priced lower than we goal price was. Raymond was great help with choosing the right ride for us. The Escape has all the toys we wanted and the space we needed. The ride is smooth and the view of the road is perfect. Loving IT

Capital Ford commercial division did a fantastic job. They knew the product and were able to get me what I needed very efficiently.

Friendly environment & a nice waiting area where you can sit down & have a drink of coffee & something to eat at no charge while waiting for your car to be service.

Great service! Everyone was extremely friendly and as helpful as could be! Will definitely recommend to others!

Very good experience. Will recommend Terry Sharpe to all my friends and family

Capital Ford is first class and they always are very respectful! From original purchase to each service they have been top notch!!! I HIGHLY Recommend!!!

The service advisor at Quicklane, Will Moyer was excellent and made my experience so easy and delightful I will definitely return.

Excellent price and service! Love my new
F-150! Highly recommend this dealership.

The service we receive has been the best! Very responsive and the service work performed on time and well done! We have bought our cars and had same serviced there for almost 20 years. Great people to work with.

These guys are great!! Couldn't be happier with my experience here. Customer service is awesome!

My wife and I live in Virginia Beach and after searching all of the local Ford dealerships in our area without success, we found the perfect Mustang GT Premium at Capital Ford. I called and spoke to Billy Stephenson and made an arrangement to make the 3 and half hour drive to test drive the car the following day. From the moment we arrived until we drove off the lot in our new Mustang, everyone at Capital Ford was absolutely wonderful. It was hands down the best car buying experience I've ever had.

Great experience it went from the quick lane to the body shop with no coordination from me . very pleasant group to work with and the pricing was reasonable.

Salesperson responded quickly to my online request and provided numerous options to help me along the decision process.

Austin Williams took my car in at 8:30 pm and was very friendly and courteous. Under Michael Young's team the water pump was replaced and a safety recall was performed all to my satisfaction. Michael Young has been a part of the Ford team a good while and has always been professional and polite and a good guy with which to get my vehicle serviced.

My Salesman, Mr. Yahya Jones always goes the extra mile to ensure satisfactory during the whole process. He answered all my question, which are alot!! But i appreciate him not making me feel small or insignificant. I'm a single mom with 2 kids with not much time. We were in and out in a timely manner!! This is my 3rd time buying a car from Capital Ford thru Mr. Jones!! Each time was a success!!

The salesman, Teron, I worked with was extremely helpful and knowledgeable. I am definitely going to return when I am ready to purchase my next vehicle.

I'd been hunting an F-150 for months. I'd already been to several Ford dealers locally but none of them seemed interested in what I actually wanted in a vehicle. Capital Ford was by far the most accommodating dealership I'd ever experienced. Their staff, particularly a salesman by the name Mr. Y. Jones, went above and beyond what could be expected. I recommend Capital Ford to anyone who wants both a good deal and great service.

Capital Ford did a great job. Service managers were helpful and answered all questions. Mechanics did a great job with the truck.

Seriously, the best customers service around. Hours of service, customer lounge, snacks & drinks. But the people are really the best. They go out of their way to remember your name and treat you like a friend.

This is the third vehicle we have purchased from Capital Ford this year. They are supper people and a great dealership to work with in every way. Our salesperson Emecka is the best!

Very nice and really tried to get me into the car I preferred, had to find one and it did have everything I wanted. Profesional sales people.

UG is a great professional salesman!
Taylor is very personal and professional with a pleasant experience during closing!

Terry Sharpe was a great help while I was shopping for a pre-owned vehicle. Kind and courteous with a great smile, while not making me feel rushed or hurried for a certain decision. Thanks Terry and Capital Ford!

I'm from the Charlotte area and I purchased a brand new truck from Doug and team. Was beyond the best experience I've had with a dealership. They make you feel like part of the family and go above and beyond to make it the perfect deal. Not only did they give me a phenomenal price on the exact truck I was looking for, but they delivered it to me in Charlotte! This day in age, this kind of service is rare. I highly recommend giving Doug a call. You will not find a better price or service. I bought a 2017 F250 XLT. Very satisfied with the transaction. I feel like I made a bunch of new friends and have a big ol country boy smile on my face

Capital Ford did an amazing job getting me into a car. John Blackwell went above and beyond to ensure I got the car I wanted. Absolutely 100% recommend going to see John and the guys at capital ford for any of your car needs!

We was out an about looking for some thing that we didn't have .thanks capital Ford for taking great care of us .thanks to yall we will be riding in style .

I had a very unfortunate experience at Capital Ford, actually two in the span of 4 years. Four years ago, they lowballed my trade in and gave a crazy unrealistic number for a new car. First, they got my information and said they would call me if they got the numbers where I wanted them, they called back the next day and told me they got financing and sealed the deal. I drove back from Greenville NC to Raleigh (90 minutes) and when I got in the office they said nope it is actually more than what we though. I left. Four years later I decided to try them again, thinking maybe it was a fluke. Capital Ford must be doing great because they could've cared less if I bought a car there. They told me my payments would be $150 more than what another dealership quoted me and said "well you should've taken that deal". I went to another Ford dealership after Capital, and got the same vehicle I wanted, with more features, for $160 less per month than what they quoted me at Capital. Capital Ford does not want to earn your business, which is sad, but I am happy I went somewhere where I was appreciated, respected, and treated correctly. I wouldn't recommend Capital Ford to my worst enemy, they were sleazy and felt very unethical in how they treated customers, both 4 years ago and now.

Tim Mallard with Capital Ford Trucks is the best! Very helpful with my search to find a new truck in my budget and super easy and friendly to work with!

Buying our new Explorer Platinum from Capital Ford was a very pleasant experience. Our salesman, Richard, was helpful, informative and easy to talk to. We got an excellent price for our trade-in and, being an X-plan customer, received a great price without the haggling. I know we will be returning customers at some point in the future.

Sales manager and salesman David we're willing to work with me and I walked away with a car that I'm in love with Toyota Rav4 Limited Edition thank you David and your whole team....

I was searching at first for a used vehicle and Doug was a very helpful salesman. He let me ask any questions, along with just let me search myself. I never felt any pressure, and I felt as though we knew him for ages! He did a fabulous job, and made sure I was fully satisfied. In the end, I walked away with a brand new car instead of a used one (Smart Choice). I have had my new focus for over 1 month, and I could not be more satisfied! Everyone use Doug Creech!!!

Richard Cappelletti is the best!! Highly highly recommend!

The dealership is nice and the staff is friendly but don't expect to pay KBB or Carfax price here. They were asking 2k more than both valued this vehicle at.

Best service and people...So happy I was introduced to this company.

Great service dept. Straight up and definitely honest. Will go out of their way to keep you satisfied and happy...big busy place with an old school business attitude.
Hard to find these days. Great people...

Terrible..Total Rip off..underhanded business practices thinking the consumer is uneducated as to the value of their trade in (I guess they forgot the public has access to the internet and has a reasonable idea of the value of their vehicle before going shopping for a new one).

GREAT customer service. Worked with Sherry. She was very responsive and helpful to get things done.

Capital Ford, this is a place where I would return to purchase a vehicle and I would recommend others to purchase a vehicle. My salesperson was Mark Keeley. He was prompt to respond to my e-mails. Mark's appearance was professional and clear, which says a lot to ME. He was very knowledgeable about what I wanted. I, as a woman, never felt that he was BSing me in any way. I had met with other dealers in the area and I was not impressed at ALL. Everything that I eexperienced with the other dealers I did not experience at Capitol Ford. I got the best possible price for my trade-in and for my new vehicle. But then again I did my homework. I visited with other dealers and researched the information on-line. I received everything I wanted at a price I was willing to pay and no more. The overall staff is professional looking, eager to assist and the place is clean. Mark Keeley kept me abreast every step of the way til the vehicle was delivered to me safely. I highly recommend Capitol Ford & would give them my business again. Thank you Mark Keeley from Capitol Ford. Keep up the great work.

Absolutely wonderful! Mitchell took great care of me!

I purchased my Ford Edge from Capital 5 years ago and have had it serviced at the Svc Dept ever since. I have no hesitation in giving the department an excellent each time I've visited. On two occasions, I mentioned that I thought I was having an issue. Once I was told the slight problem would be covered. The second time I was told there was no problem Other places would have told me, "Oh yes." And charged me for work not needed. Love my Edge and love Capital!

Visited Capital Ford at the end of month and expected high volume. While that proved true the dealership and specifically the sales person Phillip Bouche was very attentive and personable.

Vehicle was in great shape and any deficiencies I found the dealership promised to remedy. Everyone I dealt with was honest and upfront.

Would highly recommend to family and friends.

The Ford Fusion is the second car we have purchased from Ron Speller at Capital Ford. We purchased a Taurus in February of this year as well. Our experience with Capital and Ron has been wonderful! Marvelous service from a great group of auto professionals!

My routine service appointment was excellent! Good to know my brakes were still in good shape, all I needed was oil, filter, tire rotation. In and out to continue my busy day. Thank you Capital Ford for an excellent job!

This is not a review of the dealership or service department, I never got there. The website is so full of pop-ups I went to another Ford dealer's site because I was tired of closing the pop-ups. I just wanted to search the inventory for a possible car purchase.