Capilano Volkswagen Inc. Review

Came in just to inquire about new models and pricing. Steve approached me right away and answered my many questions. Great service and I will be back when I am ready to move forward.

Thank you for your excellent and timely service along with the shuttle car drop-off. Definitely recommend for service!

I walked into VW Capilano a little bit ago and was greeted by the most humble, and most respectful salesman named Landen. This man was very knowledgeable. He sold me a nice used golf and it was a very wholesome experience. Thank you landen!

Ask for RJ at VW Capilano if you want 5-star service. RJ helped me select the right model/trim (GLI 35 Anniversary Edition) and even delivered a trunk mat to my workplace to accommodate for my schedule. I highly recommend RJ.

Super helpful guys at Capilano VW. I needed to remove some lug nuts from a wheel and of course I didn't have the anti-lock attachment. Even though the service dept was closed, the sales team found an attachment for me and were really helpful. Thanks

Having been to so many mechanics in the Lower Mainland, there is NOT anyone else that I would trust taking my 2009 VW Routan into to service and repair. Capilano Volkswagen is not only reliable but as well Trustworthy. Moe in the service department is professional and courteous. There was an issue that I was having that took 8+ hours to diagnose, but they were patient and thorough to ensure that the problem was fixed. Will be quick to bring my van back to them again.

3.5 years ago I got my second VW from Brad at Capilano. The services at Capilano was exceptional. I trust Brad and I knew that when I wanted to change my Passat I booked my appointment and left the VW office with my beautiful Golf TSI. I always receive the great services from Capilano VW. The service department are very knowledgeable and fair. Today, Sunday Nov. 02 2019 I noticed that my car fob was out of battery and even the spare one was not working. I went to VW Capilano and I knew that they will solve my problem. Although the service department was closed , the General manager, Garry Speranza approached me and asked my if I need help. I did explain to him about the battery and told Mr. Speranza that I know that service department is closed today. Mr. Speranza told me that , he will change the batter for me as I needed to drive my car to work the next day. Mr. Speranza bend over backward for me as a customer and replaced the battery. I insisted to pay but Mr. Speranza didn't accept any payment from me. The service that I received today made me feel special. I recommend VW Capilano to anyone who wants to experience excellency, professional sales services and best customer services.
Thank you VW Capilano.
Soussan

I went to Capilano Volkswagen for an oil change and to check on a few other maintenance issues with my car. The service writer, Moe, and the technician who worked with me were knowledgeable, friendly and fair. Another VW dealership in the lower mainland tried to scare me into doing extensive work on my car that would have coasted thousands of dollars. I got a second opinion from Capilano VW and they told me that most of the work the other dealership and described as being "urgent" was not even necessary. They provided me with a nice courtesy car to use while my car was being serviced. I trust the staff at Capilano Volkswagen and will continue to take my car there for service.

Extremely satisfied with Capilano VW. They gave me the highest trade in value as well as gave me a great price on the Golf R I purchased.

After purchasing the Golf R I noticed that the windshield had a chip. I contacted Capilano VW and they told me they would replace it next time I was I was in the area. (I am from Kelowna)

Unfortunately, I wasn t able to make on back to Vancouver for over a year... I contacted Ali at VW and he told me not to worry about it and they would send me a check to cover the charge of the windshield replacement.

Couldn t be happier with the service!

Had service under warranty and they did a fantastic match job.

just now
I just picked up a VW Atlas for my business and the sales and service department went above and beyond. Brad Nakhaei in sales and Moe Correai from service explained everything and answered all my questions making the whole transaction seem simple and easy. Made me feel comfortable and secure in what I was purchasing. The sales manager Garry Speranza worked wonders to make sure I got my car.
Thank you for your help.

Great service as always by Mo. it was my birthday today and I had an unexpected flat tire. he helped me inspect my tire and got it serviced ASAP as I had so much planned to do. Mo definitely went above and beyond to get my car fixed as soon as possible.

Purchased my first decent car from here today. RJ was very pleasant to deal with, very nice and professional guy. No bs pressure sales tactics, very easy going and fair negotiation. Got me into the car that I really wanted. Thank you RJ, will be coming back here in the future for sure!

Service... what service? We were completely ignored, so left empty handed. We'll be taking our business elsewhere.

I had a great buyer's experience with Capilano Volkswagen. Landen was able to give me accurance financing numbers and warranty pricing on my pre owned golf without making be feel pressured to buy if it didn't meet my expectations. I felt like they were honest with me and comitted to giving the best customer experience possible. Thanks guys!

Just bought a 2016 Golf from Steve at Cap VW. Great service with knowledgable staff and a nice showroom.

I had a difficult time finding a car that suits my needs and my budget being a recent post secondary graduate. I went into Capilano Volkswagen dealership among many other dealerships I walked into to find a deal. Before I even enter the dealership, I saw Bob standing outside. I told him about my situtation, he made me feel so comfortable. He invited me inside the dealership and found me the best deal. He explained what is the best car that suits my need and in between our conversation he would crack a joke to make me cheer up after losing hope being at other dealerships. I am in love with my car and I strongly recommend you talk to Bob if you are seeking a great customer service.

I had been shopping around for a VW for some time. I saw one that really caught my attention there at Capilano. Price was right and car was the one.
Entered into their showroom to get a chance at a test drive. No luck! All 3 salesmen were busy socializing with their 1 female colleague at her desk. It was obvious the socializing was more important than customers there.
I did end up purchasing a VW less than a week later at a dealership that valued me from start to finish and still.

I recently purchased a used Atlas from Capilano VW and was once again impressed by how well-run it is and how responsive their staff are. Frank Rahmani was my sales person and he was unfailingly patient and was not at all pushy as we arrived at a deal. I recommend this dealership to anyone shopping for either a new or used VW.

Extremely helpful, timely and efficient. Jake was very polite, helpful and was great in helping me understand all the services, charges and work done on my vehicle. Drew was also a great technician in getting the work done quickly and doing a great job including attention to detail. Would highly, highly recommend their services and unfortunately I couldn't find the 6 star button.

Left a message and sent an e-mail to buy a car, never got back to me

Superb customer service when I bought my Golf Sportswagen. Even a year after buying the car I still get the same treatment. And mechanics/service department are great and honest as well. Since they were busy to schedule me for an oil change, I went to a nearby place to get my oil changed. Long story short, they told me I had to fix a lot of things and quoted me a couple 1,000s. I doubted it and came to Capilano VW to get a quote on the things I was told I needed to fix at that other place. Turns out nothing needed to be fixed (car was still new)... Anyways, I was surprised by their honesty :) They could ve easily matched the price and fixed things that didn t need to be fixed...
Highly recommended!

1 star is too generous. Brought my 2012 beetle with 62,000 km in to have the sun roof serviced for whistling at highway speed. What should clearly be covered under warrenty cost $82. Congratulations Volkswagan, I will never buy another car from you. Whats the point of a warrenty if you use any excuse to void it.

They can't fix misfire problem with my car. It's happened again yesterday. This is 3rd time misfiring within 8 month. Last time they told me that they changed the parts and it's good to go, but nop. It happened again. Can't trust there service and one of the service advisor actually told me that they are more then welcome for me to change to other service locations.

Leased a vehicle, trying to get someone to call me back with details for the end of lease. The person who I need to speak with doesn t answer the phone or return calls left on voicemail. I guess I ll park it out front with the keys in it. Pretty much rules out releasing a new vehicle. Terrible experience.

Update: pressure tactics to retract my review? Including unsubstantiated claims. Good job VW.

Good customer service! We have good experience in leasing with the deal and I can say lease sale manager is really professional.

I have personally bought my past 4 cars which happens to all be vw from here. I have dealt with moe on service side and brad on the sales side and The overall experience from both have been above and beyond anything else I received before. My parent's bought cars from and so as a few of my friends and they had the same experience. It is hard for me to imagine buying a car from anywhere else.

Be aware of the sales team. Manager comes on the phone to back a lying salesman like a storyteller in a bazar.

Awesome customer service with kind of and knowledgeable staff :-) particularly happy with RJ who got our family into a new Tiguan. AND he explain all cool technology stuff :-)

I have had nothing but positive experiences with Capilano Volkswagen. I bought my first car here two years ago thanks to my exceptional experience with its sales department. It's graduate rebate program also helped. While that got me in the door, what keeps me coming back to this particular dealership are the consistently positive experiences I have had with its service department: they staff are reliably kind, professional, talk to us like people, and go the extra mile. Case in point: at the last minute last Saturday Moe made time for us on a busy day in the department to patch a flat tire.

Have purchased 3 VWs over the years from Garry and team @ Cap. Service is amazing and responsive. Great folks at Cap VW !

I just helped get my daughter a VW Atlas and the sales department was excellent. In Particular Brad Nakhaei made the whole process easy and comfortable. I was so happy about it I think I am going to get one for myself. When speaking to service department regarding warranty, repairs Moe Correia from service had all the right answers to my questions. I would recommend them to anyone betting a car or needing service.
Garry the sales manager did everything possible to make it happen.

Very professional team with longevity and great experience!

The entire group of staff at Cap VW are great. Steve and the rest of the sales team were wonderful at answering all the questions I had and made the buying process smooth and easy. The service staff are amazing and are always super helpful when I bring my Tiguan in for its scheduled servicing.

Excellent service. My VW is well cared for at Capilano VW and I will purchase my next VW from them.

I had a great experience dealing with these guys. Knowledgeable and down to earth staff made the process of getting into a new vehicle completely painless. Really happy with my new Jetta too!

I have been a customer to this specific dealership for almost a decade and all I can tell you is that they are thieves!!!!!! Especially BRAD!!!! He is the sleaziest salesman around. The worst dealership on the Northshore!!!!!!

Thank you to Shaun Openshaw . We had a great experience with him. Such great knowledge of all the products. I will be recommending him to my friends and family. Cheers

If you want to have your time wasted and be RIPPED off go to Capilano Volkswagen.

I took it down to the service dept when i noticed that the seatbelt attachment was not bolted in where it was supposed to be when i went to install my nephew's booster seat. It would've been a simple matter of unscrewing, attaching and reattaching a bolt with a special socket wrench that only a mechanic would have. (Why it was unbolted is a mystery...previous servicing neglect?) But when I got there the guy wanted to start an entire service write up for a two minute job and told me i'd be charged for labour. After consulting my husband and telling them to just do it anyway because i had three kids at home waiting to go to Scienceworld he then told me to come back at 1pm (it was 12:20) because his mechanic was going to go on lunch at 12:30 and couldn't start the work till then. The time to look at it and fix it would have been less than 10 mins!

Very grudgingly I returned at 1 and after they looked at it told me i also needed to fix another part that was totally unrelated to the bolt. Not wanting to compromise my kid's safety i told them to do it but then they took 45 mins supposedly installing it and in the end they gave up saying they had to order a different part. When i asked if they fixed the bolt he said yes but then handed me a bill for $33 for labour to basically unscrew, attach and retighten ONE BOLT. Apparently this is a job that takes 0.2 hours of labour!!!! When i left it was 2;30, 2.5 hours after starting this whole debacle. On the flipside i took my Touareg to a Harbourview VW dealer in Nanaimo while on a road trip to replace a busted brake light and they had me in and out in less than 30 mins with the kids and all our bags still in the car. There's simply no excuse for such shameful, lazy customer service.

I just purchased a Sportwagen from this location and I am more than happy with the process of buying it as well as the vehicle. My representative was Shaun and he was excellent. He was patient with my questions and offered so many different options without being pushy. He was a referral from a client/friend who said exactly that about him and she was right. Great service and great vehicle!

I went to charge my VW EV. The fast charger was locked up with no proper explanation. The staff were not curtious enough.

Bought a 2018 golf and it was a very easy and pleasant experience. I highly recommend it

I can't thank Ali and the whole team at Capilano Volkswagen enough for thier patience and help while I was trying to decide which car to purchase, I know it was a bit painful at times.
I could not be happier with the choice I made, I love my Dune and have so enjoyed driving it!
Ali made the process of purchasing my car easy and seamless, I want to thank him and the team at VW for thier kindness and outstanding customer service!

Friendly, knowledgeable and most importantly honest. Justin, Moe and Landon were especially helpful and made things easy and steadfast. Thanks Capilano VW! Would recommend you guys to family and friends every time.

Very helpful sales and customer service team. Although prices are higher compared to other VW dealerships in lower mainland, they will always treat you like VW family!

I just bought a new Tiguan and I could not be happier with the experience I had from end to end. Everyone is super helpful and pleasant to work with. Truly a 10/10 experience.

Bought a 2017 GTI here. Lovely sales team, awesome service. Very smooth process and was able to get a great deal. sales person and management was not pushy like some other dealerships.

highly recommend.

Not a good place to buy from...... Well in all fairness just don't get the sales guy I had and then they might be an ok place to buy from.

Service Department is managed poorly and repeat customers are treated like garbage.
They are only looking to see how much money the can get out of unsuspecting customers by recommending services that are not need.

Great friendly staff. Service is always outstanding! Even got Volkswagen's mittens and scarf from last car service!

Just bought my 2019 Jetta from Capilano VW. My sales rep, Scott Patterson was great to deal with. He responded quickly to my email inquiries about various models with pricing, which was very helpful in making my decision. I did not feel pressured to making a decision and the whole process was seamless. Thank you Scott, you were great! I will definitely recommend Scott and the Capilano VW team to friends and family!

I Had a great experience! The team in the sales department lent me a receptacle for trailer lights for my Atlas. Without it my family camping trip wouldn t have happed. They were all super helpful.

Capilano VW's service department is one of the worst I have ever had the displeasure of dealing with. On every occasion, they have communication issues, waste your time, act like they are doing you a huge favor, and charge obscene amounts for routine service. $170 for an oil change - what a joke. I will never come back to this place.

I have been going to Capilano VW in North Vancouver for over three decades. I highly, highly, highly recommend them. Moe is awesome, I am always treated fairly, they address all my concerns with Honesty. I love the extras like the car wash, even Victor and Alex are amazing. I can t say enough about them and will NEVER go anywhere else.
I have been going to Capilano VW in North Vancouver for over three decades. I highly, highly, highly recommend them. Moe is awesome, I am always treated fairly, they address all my concerns with Honesty. I love the extras like the car wash, even Victor and Alex are amazing. I can t say enough about them and will NEVER go anywhere else.

We purchased our 2nd VW from Capilano Volkswagen in late March. Steve Cross was our sales rep and we have nothing but good things to say about our experience. As we had a 2013 Golf Diesel that was being traded on the diesel buyback we did have more than a straight forward deal as we had to do all the legal buyback paperwork and uploading. Steve and Shaun took care of it all the extra steps to complete our deal. Capilano VW held our new Alltrack for a month and a half while we waited for our Buyback process to go through the system. Steve explained everything to our satisfaction as we were purchasing the new vehicle plus how all the bells and whistles operate the day we picked it up. Julia in the finance dept. also made sure we understood everything before we signed any paperwork.
We would not hesitate to recommend Capilano VW and Steve Cross to anyone looking to purchase a Volkswagen. Thanks Again Steve, Shaun, and Julia!

Shawn Openshaw was a pleasure to work with. He goes above and beyond to make you feel comfortable. The family has purchased two cars from him. Great service!

Golf R was my husband's favourite car, we looked around Richmond,Clarkdale & North Van, finally bought from this NV VW store this Jan. Mainly because the sales Philip is very very nice, no hard sell, had done his best with their Sales manager Garry, had made a very good deal to us. Even after sale service, Philip does too good. He is quick responsible every time we need his help. Deal with him is highly recommended.

Truly exceptional service from Moe and the entire service department. They went out of their way to take care of several small issues that they could have left aside and then fixed the BIG issue promptly and satisfactorily. Highly recommend them ~ THANKS CAPILANO VW!!

Just bought a new GLI. I had one before and heard this is the best one yet. After a week of driving it, I can agree it really is. The team at Capilano is top notch and have always taken care of me.

A great experience at Capilano Volkswagen,I had my car serviced there and it was done on time and washed and cleaned.
Very good customer service and I would recommend Capilano to anyone looking for a Volkswagon.

Moe was super helpful in fitting me in and explaining what was to happen during this service. He gave a detailed account of the work done and why. I always choose Stewart to service my car because he is thorough and trustworthy - qualities you want when getting your car serviced! Super happy customer!!

I have dealt with Cap VW for over 10 years now...i have just made the change from trading in my beloved EOS to a 2019 Tiguan and so far loving it. Moe has always been my service guru and my go to ,and this time was nothing short of amazing when it came to taking care of me and being very sensitive to my needs in between cars. Scott Patterson who sold me the new Tiguan was really fabulous to deal with and again showed great respect to me, in working to find the perfect fit of car for me. He was very prompt in follow up, honest and patient, and i know will take great care of you. Congrats Moe and Scott ! and to Cap VW. Another win in my books!.

Had an issue with my 2014 golf sportwagen losing power and being jerky. Called in and brought the car to get looked at. The exhaust valve was found to be defective and a part was ordered and I was back on the road the next day. Thanks William Ng for the great service.

Updated: Added Service Review as well.

We are looking for a used car and came across VW Capilano. Ambiance is very warm and all people I ve dealt with are exceptionally accomodating. Shoutout to Bob Bermand to whom I met on chat online & been very helpful from the beginning. What I love most about Bob is he s not pushy in selling us a car. He listened to what are needs & because of that he got our business. I highly recommend dealing with him. My husband & I are very impressed on how he treated us as his clients. Alan Schianni & Julia Geisler were wonderful to deal with as well, both are friendly & welcoming. There s a male staff - forgot his name (I m sorry) who had given my daughter crayons & coloring pages while we were in the office twice (purchase & pick up) He never failed to entertain my daughter. This Dealership, I must say is family oriented and will treat you right. Thank You VW Capilano. More customers to come your way!

Adding Service Review: Moe Correia - I couldn't agree more about how efficient he is. I went yesterday (09/10/2018 ) late afternoon as I was having battery issues. I was given a call this afternoon (09/11/2018) that it will be ready for pick up after work. Not only my battery was fixed, I got a complimentary car wash as well. Thanks Moe! Very happy customer. Excellent Service!

Moe was great in getting me and my car back on the road quickly after my son had a minor run-in with a parked car in the recent snow/ice. We're a one-car family so down-time was a real issue for us. And the repairs cost less than I expected. (How often does that happen?!) The guys who wash the cars even removed all the black marks the parked car's tire made along the side of my car! The car is as good as new. Very impressed with Moe and the service department here.

I regret having used my extended warranty with them... always the bare minimum done, never a borrowed car and even thought I used over $8000 in extended warranty on my Touareg with them... A problem on my heater I mentioned a couple times never got solved and when a light of my Airbag popped up and I asked if they could clear it up I was told I had to pay half an hour labour.... It didn't matter how much business I done there and that I always spoke with the same service guy (James) ... not even tried to talk to his manager... I told him he lost a customer and it was like it didn't matter to him. I should had brought my business somewhere else to begin with. Bare minimum service... Always polite but never goes out of their way to do an extra and make the customer happy.

Mo and the Volkswagen team were amazing helping my wife Valerie foster thank you all

Aways a pleasure to have my Touareg serviced at Capilano VW. The service team is top notch, and always professional and friendly. Moe is excellent at communicating the service requirements and ensuring that I'm taken care of! Nice to come to a place that values service, and is very good at delivering! Moe is fabulous all in all.

My husband and I contacted Volkswagen after the first snowfall on Monday to purchase winter tires. Moe from Capilano Volkswagen called us back within the day and was able to fit us in later in the week for installation of the tires. Despite the busy work day Moe was able to accommodate my work schedule and had the tires installed within two hours of dropping off the car. We were so pleased with the service we received and how quickly we were able to drive away with winter tires!

We've purchased 2 cars from Capilano Volkswagen and have had a very good experience both times. Shaun was incredibly helpful and knowledgeable. He really tried to understand what we were looking for in a family car and his recommendations were spot on. The follow up service since purchasing our cars has been fantastic and I have great trust in the team there.