Francisco Fred Viana

Review of Capilano Volkswagen Inc.

I regret having used my extended warranty with the...

I regret having used my extended warranty with them... always the bare minimum done, never a borrowed car and even thought I used over $8000 in extended warranty on my Touareg with them... A problem on my heater I mentioned a couple times never got solved and when a light of my Airbag popped up and I asked if they could clear it up I was told I had to pay half an hour labour.... It didn't matter how much business I done there and that I always spoke with the same service guy (James) ... not even tried to talk to his manager... I told him he lost a customer and it was like it didn't matter to him. I should had brought my business somewhere else to begin with. Bare minimum service... Always polite but never goes out of their way to do an extra and make the customer happy.