Shaya Sy-Rantfors

Review of Capilano Volkswagen Inc.

If you want to have your time wasted and be RIPPED...

If you want to have your time wasted and be RIPPED off go to Capilano Volkswagen.

I took it down to the service dept when i noticed that the seatbelt attachment was not bolted in where it was supposed to be when i went to install my nephew's booster seat. It would've been a simple matter of unscrewing, attaching and reattaching a bolt with a special socket wrench that only a mechanic would have. (Why it was unbolted is a mystery...previous servicing neglect?) But when I got there the guy wanted to start an entire service write up for a two minute job and told me i'd be charged for labour. After consulting my husband and telling them to just do it anyway because i had three kids at home waiting to go to Scienceworld he then told me to come back at 1pm (it was 12:20) because his mechanic was going to go on lunch at 12:30 and couldn't start the work till then. The time to look at it and fix it would have been less than 10 mins!

Very grudgingly I returned at 1 and after they looked at it told me i also needed to fix another part that was totally unrelated to the bolt. Not wanting to compromise my kid's safety i told them to do it but then they took 45 mins supposedly installing it and in the end they gave up saying they had to order a different part. When i asked if they fixed the bolt he said yes but then handed me a bill for $33 for labour to basically unscrew, attach and retighten ONE BOLT. Apparently this is a job that takes 0.2 hours of labour!!!! When i left it was 2;30, 2.5 hours after starting this whole debacle. On the flipside i took my Touareg to a Harbourview VW dealer in Nanaimo while on a road trip to replace a busted brake light and they had me in and out in less than 30 mins with the kids and all our bags still in the car. There's simply no excuse for such shameful, lazy customer service.