D.B. Dean

Review of Capilano Volkswagen Inc.

We purchased our 2nd VW from Capilano Volkswagen i...

We purchased our 2nd VW from Capilano Volkswagen in late March. Steve Cross was our sales rep and we have nothing but good things to say about our experience. As we had a 2013 Golf Diesel that was being traded on the diesel buyback we did have more than a straight forward deal as we had to do all the legal buyback paperwork and uploading. Steve and Shaun took care of it all the extra steps to complete our deal. Capilano VW held our new Alltrack for a month and a half while we waited for our Buyback process to go through the system. Steve explained everything to our satisfaction as we were purchasing the new vehicle plus how all the bells and whistles operate the day we picked it up. Julia in the finance dept. also made sure we understood everything before we signed any paperwork.
We would not hesitate to recommend Capilano VW and Steve Cross to anyone looking to purchase a Volkswagen. Thanks Again Steve, Shaun, and Julia!