I made my appt for a massage in person at the Vene...

I made my appt for a massage in person at the Venetian desk with Caesar. I booked a massage. I asked him what to bring with me. He only said "i.d" so I checked in with such, a half hour before my massage.
I heard the rep (that evening) check in a woman before me and explained the gratuity and other amenities. I had not been told those. Upon my turn I followed the rep as she told me the directions to the spa...a super long hallway with twists and turns. I arrive at another desk and get to clarify my info.....yes my massage is booked, yes you can pay now including a 15% gratuity or pay gratuity after plus u must pay a service fee. I was not informed of that. You have access to all facilities 2 hours before you service. What?!?!?!! Wasn't aware. I didn't even have a bathing suit with me.

Showed to the facilities. I'm to undress and put the robe on. Lock my belongings up. I wait in a "ladies lounge." I get called and my masseuse leads me to our room. Fine. She is a wonderful woman.
Massage was sub par. Not any thing I would've tolerated at home. I had a knot under my left shoulder. It went unaddressed. She pretty much ran her fingers along my spine to neck about 5 times and called it a day. What am I supposed to say? Tell her how to do a proper massage? I paid $140 for this!
I did not get to take advantage of the steam room, any of the Aqua room things. I had no bathing suit, thanks to Caesar. I showered in a fully stocked shower and went on my way. The attendants were helpful. Sometimes unsure of what to do to help me, but tried their best. So disappointed. I was there for my 15th wedding anniversary. Not sure I will be back to Vegas. I advise not yo put your eggs in this basket.