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Veroanddave Smith

4 years ago

Fantastic customer service. It feels like home awa...

Fantastic customer service. It feels like home away from home. The staff is fantastic and the rooms and facilities are always so nice and comfortable! I go to Shanghai quite often for business and I always choose to stay at Shangri La, even though we have corporate agreements with other hotels. Manager Li was super attentive and the staff at breakfast is particularly friendly. Love it!

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