Cairns Colonial Club Resort & Palm Royale Cairns Resort

Cairns Colonial Club Resort & Palm Royale Cairns Resort Review

Reviews 494
3.9
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K
4 years ago

Really disappointed with the resort. Looked for a ...

Really disappointed with the resort. Looked for a family friendly resort and it ticked all the boxes, only to find on arrival it was under construction. Nothing about it on the website. They have been working on it since 2017. Plenty of time to add it to their site.

H
4 years ago

Average resort with good pools. The maintenance of...

Average resort with good pools. The maintenance of the place could be better .
The rooms are spacious, though airconditoning is substandard. There is only 1 restaurant in the place and the menu, is not exhaustive nor is the food good .
Overall not a very good experience, and the service is very average ..

M
4 years ago

Stayed at the Ibis Styles Cairns Colonial Club Res...

Stayed at the Ibis Styles Cairns Colonial Club Resort for two nights, on the first night the radio alarm clock went off in the a joining room to ours at 12:30 pm, the room was not occupied and we had to call the reception desk to turn the clock off. The second night the noise of a tour bus arriving at 1 o'clock in the morning and guests running around looking for there rooms whilst chatting away made our stay unpleasant. Very noisy.

L
4 years ago

A rapid decline in quality of the once lush award ...

A rapid decline in quality of the once lush award winning gardens. Now they have been pared back to the bare minimum and it's obvious cost cutting. It's ok to be thrifty, but it just looks cheap. Money is being spent upgrading rooms by the look of it and a new playground has gone in but without the natural shade the gardens once offered. Play equipment is now plastic. The pool does look a little better with an updated games room alongside. The buffet breakfast has also been stripped back to bare minimum. Very disappointing from a local perspective.

A
4 years ago

We enjoyed our stay here!! The staff were very fri...

We enjoyed our stay here!! The staff were very friendly, the price was fantastic! Breakfast was nice. The rooms were satisfactory and the pools were great! We enjoyed the little cave in one of the pools and one of the three was always in shade. A great location, about 5 minute drive from the esplanade.

D
4 years ago

Room was fine, but this place is way out of town. ...

Room was fine, but this place is way out of town. Guests are stuck with one restaurant as there is nothing in the vicinity. The hotel is huge and was full of Asiaian and Indian tour groups
We walked after one night, forfieted three nights payment and moved downtown to a decent hotel near the ocean and downtown. Money well spent.
This place should be avoided.

P
4 years ago

I've been staying here for business for the last f...

I've been staying here for business for the last four years I love the place, they have been a lot of upgrades too, new room fitouts, gardens outdoor improvement 's it's been great watching the place grow from what it was like 4 years ago to today. Good on you guys! They also have Netflix in all rooms too!

S
4 years ago

Was a good experience last year when we came up bu...

Was a good experience last year when we came up but not so much on the weekend just gone if you are a asthmatic or have babies its not so much a hotel for you due to the other guests smoking and being loud definitely wont be back again

T
4 years ago

My stay at the Cairns Colonial Club was very pleas...

My stay at the Cairns Colonial Club was very pleasant! The room was extremely clean and included a small kitchenette with refreshments. The bed was very comfortable for a good nights sleep. The amenities within the complex were all very well kept. The meals at the in-house restaurant are delicious with a beautiful view overlooking the large swimming pool. Only a short 5 minute drive into Cairns City.

B
4 years ago

Had a kids party. Fully awesome! Very helpful and...

Had a kids party. Fully awesome! Very helpful and friendly staff who went above and beyond!!!! Looked awesome! Friendly staff! Excellent food! Party bags, decos and pool toys provided. I had some children who rocked up and weren't actually able to join to kids poolparty - I asked them staff if the restaurant had some colouring in activites for them, and the event staff printed off some colouring sheets and got us some pencils! They also provided a towel to wipe down the slides so that those children could play in the playground cause it was raining. This place was fully epic for a kids party!!!!! Love you guys!!!!!! Will be back again. Totally worth it!

L
4 years ago

So lovely to be outdoors in these beautiful garden...

So lovely to be outdoors in these beautiful gardens. Reminds me of balinese hotels and the interactions with their tropical gardens. A great outdoor bar pool area and resturaunt and kids play area. Lots of rooms laundries and tv areas to watch sport with a beer. Good room prices and close to the airport without the noise

s
4 years ago

The staff are good, however trying to find your wa...

The staff are good, however trying to find your way around the place is impossible, there are no clear directions and it is quite a labyrinthine hotel and the map they give you at reception bears no resemblance to the actual layout of the hotel. I would suggest you avoid the restaurant "the Homestead" I ate an overpriced meal, I paid $25 for a small piece of barramundi and a rocket leaf in a salad in a bowl. I am still hungry!

T
4 years ago

Awesome place to wine down relax by the pool, exo...

Awesome place to wine down relax by the pool, exotic tropical style gardens, spa/Jacuzzi or have a game of table tennis & billiard table TV & Internet facilities, Great ambience, foods great .

V
4 years ago

This resort is not walking distance to the main ci...

This resort is not walking distance to the main city area and wharf so we had to use Uber a lot to get around. The local buses aren't frequent and the hotel didn't have a shuttle. I'm not sure if all the rooms are the same, but the room I booked didn't have a bath tub and that was a bit of a disappointment. The bar and snack area by the pool could have better hours.

K
4 years ago

Was given two breakfast coupons by a local tourism...

Was given two breakfast coupons by a local tourism worker. I thought it might be nice to take my friend there for breakfast. When I tried to use the coupons I was told they are only for Chinese tourists. I was made to feel awful. Will never go back there. This place is not for locals. Very stigmatising experience.

M
4 years ago

We enjoyed happy hour at the Thirsty Flamingo, the...

We enjoyed happy hour at the Thirsty Flamingo, the staff were pleasant and the room was clean and functional however if you prefer to park your car at the room for security, Cairns Colonial Club resort may not be a good option. While this accommodation is close to the airport, it appears that international travellers check in quite late at night and if a peaceful night sleep before a long flight is on your agenda, Cairns Colonial Club resort may not be the place for you. We may have just been unlucky, or perhaps the resort could benefit from greater sound insulation for the rooms. Overall, next time I might opt for a quieter location.

T
4 years ago

A convenient location for families travelling to c...

A convenient location for families travelling to cairnes. An awkward distance from the city centre and probably not really worth the effort if youre looking to travel to the esplinade every day. But great for relaxing and getting some peace and quiet.

H
4 years ago

Terrible customer service, treated me with disresp...

Terrible customer service, treated me with disrespect. On top of the service, the food tasted off and was extremely disappointed, I ate a piece of watermelon that tasted and smelt strongly of onion. I will never stay there again

Cairns Colonial Club Resort & Palm Royale Cairns Resort

Cairns Colonial Club Resort & Palm Royale Cairns Resort

3.9