Caesar Park Cancun Reviews

Excellent place to vacation. Meet and enjoy with the family.

Yareli & Carlos & Rodrigo (thanks for playing cards with us :) ) from Sports Entertainment team have been amazing. The team as whole have made us feel welcome. They have been informative and very inviting. We have greatly enjoyed the entertainment from dancers to singers. We are happy Canadians!

It is located in the Hotel Zone of the city of Cancun, at dawn you can see the sunrise from the beach and at sunset the majestic sunset in the lagoon <3 all rooms are overlooking the sea and its 4 specialty restaurants are the best of the best. Definitely the best All Inclusive in the city, it is also super near the area of dens and theaters. 10

Very good holidays, excellent animation team, during the day and at night, very entertaining, and full of activities to make the stay more enjoyable

The animation team is exceptional, I really enjoyed the animator: Alex

The shows are super good, the animation is excellent, they are a great team, the dancer Tahimi is super cute and charismatic

The restaurant's food excellent and the service very good but the food took to get out of that excellent

This very father the place has of all good service very rich food the very friendly staff would return

Good attention from the staff but unfortunate the quality of the raw material food and others

This is not luxury service. The restaurant close and literally kicks you out...

Excellent ... Everything perfect ... The best All inclusive I met ...

The food at the reserved restaurants are solid. Even the buffet is much better than most all inclusive resorts I ve been to. Their villa rooms are dated with plumbing issues.

It's very nice, good restaurants good pools, I recommend it

Ailyn and the whole entertainment team was amazing and the shows were really good, Had a blast dancing!

The stay and magnificent attention. Great atmosphere!
Iris was very warm with us !!!

The best thing about the hotel is the quality and the warmth of the staff

Very good hotel, everything impeccable and first class

The unbeatable entertainment team. Very good activities and they make a great team and excellent work !!!!

the swim up bar is not open...
So there is only one bar maid n your lucky if u see her cone around.

Also only one buffet n its the same thing everyday.
You can't make special reservations cuz everything is booked up on the special restraints.
No just showed us around the resort.
Guest services was very pushy.
Pool water felt like bath water...
Donna L.

all good from the entrance to the room but in attention at the beach I am afraid to tell you that according to your comments as the treatment of the staff of the pool bar and the beach leaves much to be desired that the attention is for those who leave more tips and if you consider that the cost is almost $ 70,000 pesos for a week it is crazy to compete to know who wants to waste more money, the baths on the beach seem like a spa, nothing to do with those of Hard Rock or those of the Riu, my congratulations to staff of the kids club are great the girls give themselves to their work and they do it very well they know each one of the children and they do it very personal, in the part of the pool where the games for children are he is a heck that does not speak I do not know what he feels but he wants everyone to understand his whistle hahahaha I do not know if he is a repressed soldier or he has a hard time talking to people because he is upset that the mothers or grandmothers so to the pool with young children I understand that there is every bodoque that does not look like it but I say if you are seeing that the child is a small bb that is annoying to get an adult and less annoying being a woman for the care of the child, in question restaurants the meat is the worst you want to receive hastily to not know if to get you out just as fast but not that horror instead of the restaurant of Mexican food with a mega friendly deal and excellent food

Very good rooms and facilities, food good and plentiful but for international tourism, little spicy. I did not like the drinks neither the mojitos nor the pina coladas, however, the best without doubt, their staff. Super attentive and friendly.

Excellent hotel if you are travelling with your family ,it's safe ,very friendly staff,plenty of daily activities.

I repeat that place so nice first place your attention that is first the beach its rooms the dining room, good I do not have words.

Very good aqua gym, Yareli and Carlos very well! The food and drinks could be better.

After reading so many good review, we decide to book our vacation here, and OH MY...

My recommend to you who depend in Google reviews to make decision, trust the 1 and 2 stars reviews, don t trust a 5 stars review for this hotel!

The outside of this hotel says 5 stars but inside room, service and food don t live up to that. The staff is not as friendly at all. The bathroom and toilet look so old and unkept. Stained bed sheet and stained towel. Food is not good, nice decoration and display, but not good. Way too salty and we even have food poison on 1 night. I know they says that because of the pandemic season they try to keep you safe but it is extremely hard to book any restaurant beside the buffet.

When you get to eat at the restaurant, and you want to order more food, they server say we are only allow 1 order per guest!

And then when you request some shower cap or a vanity kit they say We can only provide for club member . Like 2 stars hotel even give them to their guest for free without request.

Also, whatever show they have for the day, they cancel it without even notice the guests.

We regret paying this much for the all inclusive that I cannot even enjoy my meal or get a Q-tips to help clean my ears after swimming.

Very good experience. Recommendable. The only deralle that would put is that the bathroom is very small.

My wife and I and my kid came here for a week. It's a wonderful place to be. The food is great, room is nice. It has a nice beach and swimming. What is more, they offer all kinds of activities including tournaments of table tennis, football, short gun etc. There is music and show at night, there's more for you to explore. I would definitely recommend coming here.

An excellent place to vacation and enjoy in style, with family, partner or friends, good food in the buffets, music, shows at the best theater, beach activities, with the entertainer Zitlali. We enjoyed Zumba classes ...

The best vacation ever! Excellent value for money. Beautiful place, delicious meals and the best beach in Cancun.

Very great resort I loved the pool the only problem was there were very many old men in Speedos it was not a very pleasant site

Excellent facilities and staff attention. The restaurants are barbarians !!!!

For the second time I have stayed at the Iberostar hotel which is now called Iberostar Selection Cancun, there is something if only someone had warned me, it turns out that they opened inside the same hotel a tower that is called Iberostar Prestige Cancun so now Iberostar Selection is second, if friends, as they read it, it turns out that there is already a distinction between Prestige (first class) and Selection (second class) and so they make you feel and know several of the employees who work there. Obviously I complain about several for not saying one a day for a week of the incidents that happened, in the end it was a very recommended experience.
If you are looking for a hotel in which you want to feel that you are second class as a guest this is your hotel. But if you want a better quality treatment, look for another hotel, this is no longer an option, a pity is no longer quality.

It is clear that Iberostar Selection will read this review and they will tell me that they are sorry and that they apologize, but I tell you that the attempt to apologize in their Longe Prestige was worse than the incidents of the stay, they completely ignored us, no water was offered, Terrible !!!!, so do not waste bits and time and please do not have the nerve to answer my review; You know that the experience was very bad and for that reason I will not return.

Had the most amazing time at Iberostar! Highly recommend.

High end all-inclusive resort. Wonderful staff. Great food.

The place is amazing, fantastic food, pool and amazing drinks ... but the service this is spectacular! <br/> But here is animation and something out of the ordinary! Just congratulations!

Great entertainment and staff. Clean rooms and lots of activities for young and old. Great for couples. Great food also. Top rated.

Excellent service!
Nigth entertainment very good.
Vicente gave us good attention at the football game!

Good for what it is. Mexican restaurant was bleh. Steak and French restaurants good. Nice pool. Friendly spanish classes.
Room was all tile, and of average construction. Gym has free weights and bench press and punching bag.

Great vacation resort for the entire family service is outstanding and all covid regulations are followed for a safe vacation

Excellent hotel has the option of "all inclusive" which has an approximate price of $ 3500 pesos per night if you book in advance.
The room is quite comfortable, with all the necessary services and an incredible view of the pool and the sea.
It has several restaurants in which there is a buffet. All day there are activities organized by young entertainers, including a show at night which this September was by the Beatles.
The beach is amazing, the pool everything !!
Definitely one of the best hotels in Cancun.

That is the best all included hotel ever be back any time great rooms excellent service very clean magnificent room service

It has one of the most beautiful beaches in the area

They were always very friendly, great attitude and service at least in my stay that was a few hours

The staff very attentive and pleasant, but regarding the equipment and facilities lack maintenance; In some cases, the team believe that it should be replaced.

Large facilities, beautiful, clean and in good condition, all the friendly staff. Good location 20 minutes from Playa del Carmen, and about 30 from downtown Cancun

david the entertainer, has done an exellent job in the show and evrything else as well as the entertaining team as well, it has been a wonderful experence in Iberostar, the food is as well as megnificant, this hotel is as far as thw best hotel there is

Could not recomend less. Booked about a year in advance. Room wasnt as advertised, extra 250 dollars popped up from my kid's age because age changed as trip approached (their system should have taken it into account with their birthday and they didnt drop the charge). Some staff was amazing and some very rude

IT IS A GREAT PLACE TO HOLIDAY, REST,
WHATEVER YOU WANT TO DO,
BUT THE BEST OF ALL IS THE STAFF.
ALWAYS KIND, ATTENTIVE AND READY TO HELP OR GUIDE YOU.
FROM THE RECEPTION, THE GIRLS WHO ATTEND THE TABLES IN THE BARS AND RESTAURANTS,
ALL, ALL VERY ATTENTIVE !!!

This is my first time in Cancun and Iberostar Cancun is amazing. The 80's and 90's show was great and fun. Would suggest this place and their shows to anyone.

Place is beautiful! Loved the pools, beach, and the staff is so friendly. However, I was disappointed with the food, except for the Hibachi and Steak house. Also, all the drinks are watered down. I recommend going to the other Iberostar Paraiso, although far and costly, it s amazing!

Dario
Fernando
Iberostar
Late check out issue

Fernando, the check out representative, told us of a late check fee during check out since we didn t actually go to the front desk after leaving the room during the late check out time of 11am (according to what we were told when we called at 10:15am when they told us we there wasn t a late check out option). After they told us there wasn t a left checkout option, we immediately packed and left the room to relax at the pool. Then when we went to pay for the spa experience (which was good yet costly of $500 for 2 people) even though they didn t have our credit cards on-file, we wanted to do the right thing and pay at which point we were confronted by Dario about a fee (which was apparently disclosed at our door saying there was a per hour fee after checkout). We never received this disclosure and from our experience check out means leave the room so they can clean for the next guest. Personally I ve been to Cancun, Mexico 10+ times, 4 of which has been in the last 2 years. I never had to check out at the front desk to avoid a fee.

The most absurd thing was Dario and him telling us that he didn t care about our experience and that I was asking for him / his front desk to pay for the fee. Mind you, it was only $10 USD per hour. He then proceeded to be rude about their process and explained how it was my fault for this to occur even though it was not accustom in the USA.

Bottom line, after filing my formal complaint, I explained that the worse thing they could have done is ensuring that I left with a negative experience. The last thing a guest wants is to end the trip because of the front desk manager is rude and arguing about a small fee.

Sadly, we also went through the membership aka time share process, yet the last thing I would want is a 25 year commitment at a place where we have negative experiences.

An architectural wonder, attention to its guests and visits of the most flattering. They know how to treat their clientele. If you want to spend some supervacations, here is the perfect place.

Excellent service I loved it.
Happyzzzz

We had a wonderful experiece!! Food was delicious! Place is clean. Staff was amazing and very friendly!! Loved Ailene, Carlos, and Marina!! Shows were fun and very entertaining!!