Review of Caesar Park Cancun

3 years ago

Dario

Dario
Fernando
Iberostar
Late check out issue

Fernando, the check out representative, told us of a late check fee during check out since we didn t actually go to the front desk after leaving the room during the late check out time of 11am (according to what we were told when we called at 10:15am when they told us we there wasn t a late check out option). After they told us there wasn t a left checkout option, we immediately packed and left the room to relax at the pool. Then when we went to pay for the spa experience (which was good yet costly of $500 for 2 people) even though they didn t have our credit cards on-file, we wanted to do the right thing and pay at which point we were confronted by Dario about a fee (which was apparently disclosed at our door saying there was a per hour fee after checkout). We never received this disclosure and from our experience check out means leave the room so they can clean for the next guest. Personally I ve been to Cancun, Mexico 10+ times, 4 of which has been in the last 2 years. I never had to check out at the front desk to avoid a fee.

The most absurd thing was Dario and him telling us that he didn t care about our experience and that I was asking for him / his front desk to pay for the fee. Mind you, it was only $10 USD per hour. He then proceeded to be rude about their process and explained how it was my fault for this to occur even though it was not accustom in the USA.

Bottom line, after filing my formal complaint, I explained that the worse thing they could have done is ensuring that I left with a negative experience. The last thing a guest wants is to end the trip because of the front desk manager is rude and arguing about a small fee.

Sadly, we also went through the membership aka time share process, yet the last thing I would want is a 25 year commitment at a place where we have negative experiences.