Cache Meadow Vet. Clinic

Cache Meadow Vet. Clinic

4.7 174 Reviews
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What reviewers say about Cache Meadow Vet. Clinic

Generated with AI from 174 reviews on Trustburn · updated 89 days ago

Across the general reviews, customers frequently describe the staff and doctors as friendly and caring toward animals, though a few note that the clinic is pricier than other vets in the area.
What are the most common complaints about Cache Meadow Vet. Clinic?

Based on the critical reviews, the main complaints are about appointments not being properly scheduled, pets being mishandled during surgery or grooming, staff being dismissive of customer concerns, and staff being rude and confrontational with pet owners.

AI-generated from reviews on this page. Verify anything important with the company directly.

Saunie Halverson
Reviews 1

Cache Meadow has always given the best care possible to my dogs. I even had one that thought she was going on vacation when I took her there to be boarded. The staff there is so good to their customers. I've always felt my dogs are in great hands when they're there. Whether it's been for boarding, annual shots and check up, or a sick dog both my dogs and I have gotten great service and it doesn't matter what time of day or night; they care about your animals!!

Ethan Babin
Reviews 1

During pandemic, the lobby is closed, but the kind staff will come to your car to pickup your pet one at a time and bring them back with an invoice. Very kind, quick service, price was right, and taking good precautions. Highly recommended.

Silent Byte
Reviews 1

Cache meadow veterinarians are the best vets in the valley at the end of the day. They are by far the most reliable that s for sure. And they are not biased against anyone. They truly care about the well-being of the animals they serve.

Katie Compton
Reviews 1

Staff are welcoming and caring. I have been bringing my dogs here for years. The vets are great to take the time and listen to any concerns you may have and answer all your questions. Years ago when I had to put my first dog down of ten years, cache meadow handled it with such care and respect. I was extremely comforted in one of the hardest times if my life. Highly recommend, always!

Michelle plainer
Reviews 1

Very good customer service. Because of Covid19 we couldn't go inside. We were told to call once we arrived and were met at our car within in a minute. The vet followed up with a phone call and spent time answering my questions without making me feel rushed. I'm new to the area and feel this will be my puppy's new place to always go.

Sarah Livingston
Reviews 1

This vet is so amazing, they not only care for our fur babies, but they make sure us owners. They have save 2 cats due to complication, and they have held our hands when we have had lay our babies to rest. They have been absolutely the best vet. Thank you for doing what you do, your compassion.

Deb
Reviews 1

Dr. Durrant and his wonderful team would get TEN STARS if that were an option! Not only did my little dog receive excellent surgical care, which included extra TLC care after her surgery, but all her follow appts provided excellent guidelines for her full recovery. The clinic also provided "last minute" kenneling for all my critters so I could take care of a serious family matter. What an answer to prayer that was!! We have found our Vet home!

Jamie Hawkins
Reviews 1

I had to get 2 cats in before we moved and they were able to get them both in same day at the same time! Both of my cats needed shots and 1 had rapid weight loss that I was concerned about. The entire staff was so nice and helpful even though my younger cat gets VERY angry. (Sorry!) The Vet did blood work and after the diagnosis he gave me all the options and went over all of them in detail to help me make the best decision for our furbaby. Thank you Cache Meadow!!

Christopher McGinty
Reviews 1

Cache Meadows is our go-to vet clinic. The doctors and staff are very caring, helpful, and accommodating. They have helped us through difficult decisions and good times. Particularly wonderful is the option to pay for a home visit when it is time to say goodbye to a pet. Having them at home for that last moment means a great deal.

Pam Krejci
Reviews 1

We love everything about Cache Meadow Veterinary Clinic! Dr. Durrant is our vet for both our dog, Ten Speed, and our cat, Patches. Ten Speed looks forward to going in each month for his monthly exam, followed by a treat. And the staff is great - so friendly & caring. You guys are the best!

Leigh Dunham
Reviews 1

Im going to be very careful writing this review, because I think reviews are a good opportunity for companies and businesses to improve their service, not an opportunity to bash what may be a perfectly wonderful and and amazing business. That being said, we just moved here from Arizona and when our little Chihuahua seemed to be choking and struggling to breath we took her to a couple places in town. Most needed appointments and couldn't see us immediately , Cache Meadow was no different, which is fine, but while trying to be seen we were told it sounded like our dog didn't have any obstruction, but kennel cough which was going around from people bringing their pets from out of state unvaccinated and was highly contagious. At this point our dog actually started hacking in distress again and someone from the lobby who had heard this exchange started asking if it was safe for their pet there. I understand the concern for a highly contagious virus and the possibility of it spreading, but we felt horrible. We were worried for our dog, and now felt like typhoid Mary...and at this point our dog hadn't been examined or looked at by anyone except the girl at the counter. We ended up leaving and securing an appointment at another place where she was examined in the car to be sure she didn't have kennel cough and then treated inside when it was determined she didn't.

Amanda Szucsik
Reviews 1

Cache Meadow Vet Clinic is the BEST! I first met Drs. Durrant and Kemp when I relocated to northern UT from southern CA in 2010. I had recently adopted a retired racing greyhound, and he demonstrated some distressing symptoms just following my relocation. The Cache Meadow team promptly diagnosed my dog with chronic kidney disease, and did a fantastic job guiding me through the management process of this challenging illness. I'm happy to report that my dog is still going strong five years past his initial diagnosis. In 2011, I relocated from Logan to Salt Lake City. Throughout the 3 years I lived in the city, I made the commute from SLC to Logan, multiple times per year, specifically to see the veterinarians in this clinic. Drs. Durrant and Kemp are exemplary. My dog owes his life to their compassionate care. I am now in veterinary school, albeit pursuing a different specialty than companion animal medicine. The team at Cache Meadow gave me an excellent model to emulate. If I were still living in the state, I'd continue to make the drive to patronize the business. Their prices are very reasonable for the industry, and the veterinarians never oversell services that aren't absolutely required to diagnose a pet's ailment. I HIGHLY recommend this practice. I have complete confidence in the veterinarians and support staff, and know that they'll take excellent care of your pets- as if they were family.

Bekah Perry
Reviews 1

The staff was friendly enough but I took my kitten on on Monday for her shots and a check up because she hadn't been doing well. The vet didn't seem to care and by Thursday she was dead. I came to them specifically for worms and the vet didn't check for them and now she has died from round worms. Edit: while I'm still very distressed about the loss of my kitten, I went into the vet and talked to them about it, and the manager helped me to understand better what happened and told me a bit more about what I should do if this situation ever happens again, and due to the friendliness of the manager and how he helped me understand better on what actually happened I feel more comfortable bringing my future pets back.

Kayla Shaw
Reviews 1

They are by far the best vet I've ever had. Every member of their staff is really caring, empathetic, and patient with the animals. When my cat had to stay there because he was too sick to come home, they were very helpful and let me come and visit him. Additionally, I have never been "sold" any medications or procedures that I wasn't already anticipating or didn't see the need for. If I had a question about why something was necessary they were happy to explain it to me in as much detail as my type-A brain needed. If you're unsure of where to take your furry family members, take them here. They treat you like family and will take care of your pet like it's their own. I can't say enough about how great this place is.

Shellie Will
Reviews 1

Do not be fooled by positive reviews. There are far more disgruntled pet parents that I have talked to about this clinic than what you will read about here. Ask your friends and neighbors for the truth. This vet is the worst in town. Everything from the moment I walked in was not handled well, the surgery was botched and had to be fixed elsewhere. My baby was in pain for weeks! They did not do standard xrays after surgery and sure enough part of a tooth remained and got infected. I complained to staff, doctors and office manager about my treatment and although they promised to improve, I know from a friend that this place still remains the same. Do not trust them. Nothing they say or do can make up for the loss of a pet or their pain.

Angel G
Reviews 1

Wouldn't recommend this place they don't listen to their customers about concerns. Then when the issue arises where it is a issue they act supprised because they didnt listen. If I could give this place a -100 I would. Please if you have pets take them elsewhere. (Revised) The reason why my name isn't listed in this post is because I do not wish to give it out in a public setting and wish to remain anonymous. It doesn't make me a liar.

Rebecca Winstead
Reviews 1

I love CM. Their vets are kind and patient. They understand budgets and necessities don't always meet up and they work hard to help you out. My doggo has a rare noncancerous tumor in his jaw a d tge have gone above and beyond to help me understand and treat him well as well as have realistic expectations for outcomes. I really appreciate all they do.

Chase Gibbons
Reviews 1

Overall this place is great. They do an excellent job on my dog s regular checkups/prescriptions. They are really knowledgeable, friendly, and understanding. It s a great all around veterinarian which I d definitely recommend checking out. I ve been to this vet more so than any other over the course of my dogs 14 years and counting because they are just easy to work with and helpful.

Cathryn Haubner
Reviews 1

They answered the phone promptly (art just a couple rings) and they scheduled an appointment that worked with my schedule. The nurse and doctor that looked at our kitty were helpful, gentle and informative. The clinic was clean and tidy.

Kelly Porter
Reviews 1

After spending hundreds of dollars at a different vet, I had an intense need for a more affordable but reliable and high quality care. I called this vet at night and was written down to come in the next day. The day after that I came in to have my dogs stitches fixed, the vet took the time to use a different stitching style and put the extra care into making my baby feel more comfortable and heal easier. I can't be more grateful for a vet like this. They have gone out of their way to make sure I can pay for the care my dog desperately needed . I'm definitely coming back!

Benjamin Covington
Reviews 1

Had a very good experience with the Cache Meadow. It was the least stressful experience we could remember our cat having with a vet, and we left having spent notably less than we expected. No one pushed us toward anything we didn't need.

Liam Haggerty
Reviews 1

Took our dog to get an exam and current vaccinations. It was super quick, the staff were friendly to us and to our (anxious) dog, and they were straightforward with their process. Really bummed that we couldn't accompany our dog (due to COVID-19) to help him stay calm, but it worked out in the end.

Rebecca Leikis
Reviews 1

This is one of the best vets I ve been to. Recently I ve had a few vet visits for my cats, from routine to emergency for sutures on an injured cat. They fit me right in and took great care of my animals. The staff is always friendly and helpful. The vets are friendly, helpful, and always willling to take a minute to answer questions. The waiting room and exam rooms are nice and clean as well. Some vet offices smell badly due to all the animals, but at this office the make a conscious effort to eliminate odors. I first found Cache meadows when I adopted a kitten and needed her spayed. I have since recommended them to all my family and they use Cache meadow for all their vet care also.

Morgan Abernathy
Reviews 1

These guys have always been willing to see our pets for urgent issues the moment they can, and have always been compassionate and friendly. The vets are great with the animals, and always compliment them (which is always a great thing to do so pet owners feel like they are doing a good job). I highly recommend this clinic!!!!! Also, their boarding rates are very reasonable!

Tara Hawkins
Reviews 1

I took my cat in to be seen for a bump on her throat. We were taken back promptly, and the vet examined her gently. He explained that the bump was actually her larynx, and that she was fine. My cat has strong feelings about being touched and has been known to nip, but everyone treated her respectfully and she behaved very well. I think we've found our new vet.

Rachel Christensen
Reviews 1

I took my dog to Dr. Miller this morning. He treated our sick dog with such kindness and he was so gentle with her. He ran a blood test and told us our options as well as his opinion when I asked what we should do. Unfortunately we had to put her to sleep this morning and it's so heartbreaking to write this review right now but I would like everyone to know this vet was amazing. He did not try to give us expensive suggestions only told us all the options available and her probable survival rate. I would recommend him to everyone I know. He was so thoughtful and made sure our pet was put to rest with her dignity and as comfortable as he could make her as well as us

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About Cache Meadow Vet. Clinic

Address
38 east 2600 north
Categories
Veterinary