Burj Rafal Hotel Kempinski Reviews

Decors are good and furniture as well

But the services are really very bad:
* The reception does not answer you until after a long waiting period.
* The bags were not sent to the room until after calling and requesting them.
* The TV did not work until after we asked for maintenance, and it took a while to fix it.
* We asked for dinner from room service and did not arrive and slept without dinner.
The standard of hygiene is poor (bathroom chair is not clean) and dust.

We spoke to the duty manager, a. Hilarious and politely apologized but didn't change anything.

We left for the second day and met the responsible A. Doula, who apologized but showed little experience in dealing with guests.

We paid 1300 riyals per night.

This .. And God, as I say, is a martyr.

A Turkish luxury restaurant that cost almost 600 riyals in a sophisticated style

very beauty full place all oliya is nice but this tower i really like good place i have visit here many times

Very good hotel, but the price compared to the room is very expensive

My experience was wonderful and beautiful and everything was wonderful and attractive Greetings to the staff and staff at the hotel on the good handling and service of the hotel guest full service and provide amenities for him Thank you from the heart of the heart ...

Today we ate from the cooking of Chef Ward Tamim for rice and the popular thing above description I strongly advise everyone to taste it

I tried the international restaurant on the first floor .. Various foods and delicious and I like the chef where he gave my son a dish of futcini was not within the buffet open .. Without prejudice the restaurant more than wonderful and offers a variety of foods and the price is acceptable .. sweet is Very good
Do not hesitate to eat a meal in Rafal

The reception service is very bad and every one distracts you on the empty

Rafal tower very good area design building structure clean secure

Bad service I ordered food at 2 am and when I asked him to sign he said no pay cash i said my wallet in the car he said ok i will check i said ok let me sign and i will pay when i check out he said ok i will check with them and he leave, after 10 min and my family sleep around 3 am they called to the phone of the room and they disturb us when nobody answer they call to my personal mobile !! And the houss keeping they come at 10 am i said come after one hour they didn t come when talk to the manager he said u have only one clean a day u refused it the will not come again ..!! At this moment I thought i am in a jail not hotel :) .. overall not recommended at all.

The premium suite is small quality of the room is standard got electrecuted in bathroom very poor maintenance really disappointed

It is only a beautiful urban design .. but the human resources of staff need to be trained and developed .. Receptionist Yusuf does not know where the restaurant is where lunch is ..
Waiting at reception is too long.

The Turkish restaurant employee calls on the room to tell me to pay the bill .. Knowing the payment is at the time of the check out from the hotel ..
The room is cramped and annoying and full of stacked furniture I don't expect I'll be back again.

A very wonderful place for recreation, but the place is expensive and a place for the owners of high positions Dish Maishaba bird by 150 riyals, but the name is luxurious and the dish is tawny

A very bad experience, not the first time I visited the place, but I visited it today, and I wished that I had not visited the place because of the Al Hilal and Victory match since I entered the place. My length I asked the employee for a sterilizer who told me I was not surprised by the behavior. I went to my cars. After that, the TV screen turned off and worked for half a match. I went to the duty manager and asked for a solution to the problem. He said to me a slight technical defect and they direct the maintenance. For the second time it was disconnected, and the maintenance came for the second time. The TV worked two minutes, and I spoke to the duty manager for the second time. After that, it sat about 20 minutes until it was maintained for the third time after that, it cut off
Of course, these events are all in 90 minutes !! I wished an apology or compensation for what happened, knowing that the entire bill was paid without having to enjoy the match and the venue
The behavior is not appropriate for the management of the Rafal Hotel. I wished a frank apology or compensation, if with a discount

The hotel is very large .. Entrance is strange and I did not like where the beginning is tight and there is a high street must walk with him until you reach the entrance .. Then you know where you are the restaurant or other .. Try a restaurant is not mentioned on the second or third floor was open to some music melody cracked This is why I am greatly disturbed by the prohibition of music, especially when eating. Secondly, the music type is very annoying and there was no parthen ... In addition to the price of the expensive open buffet where I was very surprised at such prices .. The taste was good. The experience was pleasantly tense with music only .. Service was good .. I saw many visitors Especially singles and sitting at the beginning of the restaurant, causing congestion and confusion for pedestrians, especially women .. For more than two years my experience did not go back to him and I do not recommend it ..

Very poor service and unfortunately it is the only five star hotel in the north of Riyadh

Its one of the most ultimate hotel which i ever visit

The rooms are small in size, the bed is comfortable and spacious, the bathroom is small again while the shower is spacious

Twice given a non smoking room that has a lingering smell of cigarettes.

Will definitely be going to an alternative hotel from next week.

I tried the open buffet lunch and had a nice experience with the family

Very classy place in everything ,, their SPA is amazing, you must try it to know what I m talking about

Went on a business dinner to the Aroma restaurant - nice setting and ambiance. Excellent starter and dessert options (and of very good quality), however the options for main course were a bit underwhelming in my opinion. Food quality was above average with attentive and pleasant employees.

The frankness of the Kufi they have the right to be treated. The word "rubbish" is a little on them
I mean what is in the foyer
We were literally "sharpening" them !!

Of the new hotels, I liked the restaurant but its view was up to the level of the hotel in luxury, the staff smiley and professional and ready to service at any time

A nice and tidy tower, albeit a little far away, but good

The rooms are relatively small compared to the price

Wonderful,
The lobby is comfortable and the STC Academy is spectacular.

Very nice hotel, friendly staff, spacious spaces, but the interior finishing is kind of cheap and tastless.

The room is large and suitable for marriage .. The problem at the entrance to the hall is high and there is no explanatory panel in the hall

I attended a conference in it .. The hotel is nice and I heard that eating is nice but I did not try it personally

The ceremony hall was a great honor in which the winners of the King Salman memorization contest were honored

The tallest tower is currently in the city of Riyadh, 308 m
An elegant, luxurious and semi-integrated tower that lacks a commercial center

Amazing hotel with huge lounge and many restaurants and coffee shops

Great stay and special thanks for Ms. Rana for her super hospitality and assistance.

Very wonderful .. On the one hand, furniture and service and sophisticated handling .. I spent the most beautiful vacation for a week .. The policy distinctive
.. lack of Jacuzzi in all wings and increase channels or Smart TV in favor of reducing prices because it is very expensive 9/9/2016

5 Star hotel, 2 star restaurant?! The food was tasteless and too expensive, didn't enjoy it and will not be going there any time soon.

A luxurious hotel offering all the services in addition to a wonderful view on King Fahad Road and has luxurious suites

The building and exterior design is very nice skyscraper and a great teacher and not just a hotel but its prices are overpriced and wish to visit one day

Meeting rooms are a bit weird; food is okay. staff is great.

I visited the kufi .. expensive prices and the fall will be sweet winter time .. What I think Azure again

Most often visit the cigar Lounge .. wonderful and reasonable price 175 SR minimum for applications without tax

The hotel is great, the restaurants and the view too, and the outdoor meetings are very rai