I came ... i sat in the lobby for over 5 minutes ...no one from the staff showed interest to come and ask me what do i want to order as they were chatting with each other instead of waiting tables... I left .... as simple as that, again, it went something like this: I came, I sat, I left!
A modern hotel with a distinctive character of luxury
Very wonderful and their service is beautiful, and I lived in it more than once, comfortably, classy, and the Sabbath Jamiel
I went for the spa. Classic massage. Clean and great service
Nice, but I hope you pay attention to the guidelines.
God is the hotel once sweet you feel you are a celebrity and God believes yourself that you are this person
Raval Tower! A beautiful and multi-activity tower There is a beautiful Boulevard for shopping and a luxurious wedding lounge
One of the finest international hotels and also distinguished by the administrative staff and service of the highest levels .. Thank you from all the heart.
The parking is dilapidated and it is a five star hotel
Overlooking Riyadh. A special location on King Fahad Road
Excellent and luxurious but the problem of the hotel entrance on King Fahd road is opposite and crowded
The buffet Rayaayn Unfortunately there is no place to sit and there is no privacy for the woman
What began to inform you every one visited and discovered by himself, but worth the visit
Very nice and well organized and services round the clock
Very comfortable and luxury hotel with very good room service wonderful view at Riyadh but it need more parkings
The price is very expensive but their service is very slow and their prices are very expensive compared to the weak service.
Only good thing about this hotel was that their airport taxi ride was on time. Booked an executive suite (breakfast included) for 2 nights for a Riyadh Season event.
When we arrived they told us the room will not be ready for 20-25 minutes "because it's still being prepared" and offered complimentary food in the lobby. The fried shrimp was burnt and the salad was mediocre.
We ended up waiting 2 hours and 30 minutes in the lobby until they finally gave us a room and promised an "upgrade". By then we were already late to the event (that we paid for as well).
The room we checked into was absolutely not an upgrade. It was the same executive suite.
What's worse is that there was dust EVERYWHERE. The lighting was terrible. All the towels had brown stains on them and dust. The pillows had no PILLOWCASES. It was obvious this room was not cleaned and probably under renovation or something. The shower floor was BROWN when we tried turning the water on.
I tried calling reception from the room and they put me on hold for 5 minutes.
Went down to reception and they finally moved us to a junior suite by 1:00am.
I asked for another robe before we moved to the new room. They brought it an hour later.
The shower control knob in the junior suite would get stuck and it was very difficult to turn on/off. The water had a weird smell.
The windows were disgusting and dirty.
Everything about this hotel is out-dated. Furniture is old and stained.
Missed the breakfast the first day because we were so exhausted.
In-room breakfast was cold and breakfast buffet next day was cold as well.
I regret paying for 2 nights. I should have demanded to remove the first night from the bill because I absolutely was not in an appropriate room on that day. 1:00am is too late. My check in time was supposed to be 3:00pm latest. I called the hotel a week before to confirm that the room will be ready. They promised me it would.
Obviously the management is garbage. Though it seems that there is no management at all.
There were many unhappy guests in the lobby. I noticed one guest complaining that housekeeping was not responding for at least an hour after calling from the room.
I didn't care for the upgraded room, when paying for ANY room at a 5-star hotel, I expect to AT LEAST get a CLEAN room with quick service.
This is not a 5-star hotel. This is barely a motel.
Kempinski should be ashamed.
Good hotel with a true kempinski feel to it..nothimg flashy.
The hotel is north of riyadh which is a new developing area. The few events I have attended in the hotel have been amazing to say the least. The ambience, food and staff is great. Highly recommended.
I attended a meeting in the lobby and it was very gorgeous and luxurious worth the visit
It is considered one of the best hotels in the Riyadh area in terms of rooms, service, staff handling and its important location on a main street and near to the airport less than 20 minutes and most services, restaurants and high quality cafeterias close to it. Also available in the tower are apartments for rent and some for sale.
Fantastic rooms and amenities. Staff are not very friendly unfortunately. Food is good. Some rooms have views.
One of the best hotel rooms I have ever tried in Riyadh, and the breakfast place is raiq once, the hotel explained that it was a big time op, but very nice.
The experience of having a course in there hotel did not live up to its name. Management didn't bother to make it right.
I visited this place once and in the lobby there was a quiet cafe and beautiful sessions with special lighting
The rooms are unexpected and the hotel staff are never professional
I just visit the restaurant. it was good but very expensive .
Menu 2/10
Staff 7/10
Quality 6/10
Price 3/10
quite . classy .
Burj Rafal Hotel Kempinski blends the Arabian values of hospitality and warmth with Kempinski management expertise and our remarkable European flair to bring you 349 rooms and suites with inspired, tasteful and stylish modern Najdi architecture.
A peaceful oasis amidst a dynamic city, the hotel offers a wide range of outstanding services. These begin with an exquisite variety of dining experiences in exceptional restaurants, and go on to include exclusively distinguished lounges, a classic European spa, a barber shop, fitness centre and two separate swimming pools for men and women.
The place is beautiful, but the drawbacks in the restaurant is no privacy
Great hotel , a bit expensive but it worth it , they have a Turkish restaurant upstairs they have amazing food.
A sophisticated place
Receptionists are modest
Great place to celebrate with your family or any work event
The hotel is very bad in terms of preparation, free Parthen covers and in which the possibility of a large drop and reveal women and night Confirmed the chairs of the dining room are all Mughrh Mamamsouh and in front of the mobile phone workers cleaning the house
Beautiful, comfortable and quiet, often
Their bed is very comfortable
As for the cleanliness, I have many notes on it
If you like the sign, give us like
It is distinguished in the north of Riyadh, away from the crowds of the city center, and located in quiet and elegant neighborhoods
The restaurant is excellent and cosmopolitan with high prices
It is a beautiful and modern hotel in northern El Yad
Treat the Saudi receptionist, respectful and helpful. Thank you
linkedin.com
