Let me just start with an Lol, I don t know how I got into reviewing Budget Car Rentals, I was only trying to go to Maps but got hung up here in a Loop, so to speak, software loop,
Like Groundhog Day. So I m just going to post some photos to f my life instead and see if it will let me leave the Loop.
Cliff
The staff were unfriendly and unhelpful and made no effort to be. However, the price was good so I didn't put a score of 1 or 0. Also, the location closed at 4:30pm and did not allow me to return the car after that time. There was no key drop or any way to return the car after 4:30pm. Alternative drop off areas were not allowed either. Very unhelpful and impractical!
Rented it online for two days for $142. Brought it back and now my card has to additional charges on it for $58 and $107. Car was nice tho. Salesman tries to rush us to sign paperwork and looked irritated that I wanted all charges explained.
This place is completely horrible! From the staff to the so called customer service I took advantage of a promotion they had 30% off for First time renters I had to pre pay which I did and never received the discount when I questioned the staff about it I was told to either cancel the reservation or deal with it I left my information for the manager jay and never heard back! It s been 5 plus days and yet to still hear back. Stood on hold for over 2 hours with the customer service team who kept giving a run around, they said it was applied I have screenshots of it never being applied. I just ate this one but it s safe to say well stick to renting through Enterprise in the future! Would give a 0 if possible. Take your money else where this place is garbage! They offered a $40 credit for a next rental I told them to keep it cause I will never rent from them again! 0/5
Marquis has the worst customer service I ve ever experienced. Negative attitude, no name badge, extremely rude. Brandon and Sharon made the experience towards the end more enjoyable with his awesome personality very fun to talk to and that s why I made it two stars.
Rented a vehicle for 5 days at a reasonable price. The car was clean and worked perfect for our needs to get us back and forth to the ice rinks and get in some sight seeing. The pick up process was frustrating, but returning went smooth. The manager went out of his way to make sure we were happy and had a good experience.
I was over charged for gas that I was told I didn't need to replace. I was charged $47 almost $48 for less than 6 gallons of gas. I filled the gas 2 days prior to returning the car and it cost me $29 to fill. So I don't know why I was charged so much for so little gas. So to answer the question of if I'll recommend you to a friend. Lol hell no not after you rip me off
Worst experience ever. If I can give 0 star, I will. I paid a lot for a car rental for basically less than a day. I prepaid everything, still I waited for an hour to pick up the car. Only 2 customers were ahead of me but still, it took forever for my turn. After I signed the paperwork, I still have to wait for an additional 20 mins because the car wasn t ready yet. They have to clean/sanitize the car. Upon returning, we still have to wait even if i bought insurance from them and prepaid gas. We wasted an hour upon return. We will never go back to this place. Worst experience ever!!! Don t go to this place!!!
Don't waste your vacation time renting from Budget at 3041 S Las Vegas Blvd.! Like many other reviewers, we experienced over a 2 hour wait trying to get a car. They have PLENTY of cars between their small lot and the lot they use across the street. The issue is the lack of organization/efficiency between the 2 men who were working behind the counter. They were literally running around like chickens with their heads cut off, getting in each other's way, and accomplishing very little. We watched repeatedly as they attempted to switch customers' paperwork on them, upsell them on things they really didn't need, and tried to swap cars on customers by stating their assigned car wasn't available (ours was just across the street). They were able to get a whopping 4 cars off their lot in the 2 hours we were there. It was not the fault of the young men working in the lot trying to clean the cars as fast as they were coming in when there were other cars ready to go across the street.
When we dropped the car off 2 days later, there was a long line again waiting to be served and we thought we were going to be stuck for hours again. To our amazement, the woman working behind the counter who was processing the paperwork that day was extremely efficient. She easily got through double the volume of customers in half the time.
Heed the warning others have given and don't waste your time in Vegas standing in a car rental line. I wish I had paid attention to the Google reviews before we booked the car for our vacation.
Busy office! These guys are doing the best they can! There's a lot going on here! Demanding impatient customers. Good location.
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