Bins left at the top of the street. Lost bins in October because the "workers" can't be bothered to return the bins. This morning we lost our green food recycling bin. If the service doesn't improve we will stop recycling altogether. Like many we have to separate waste so why can't the company provide a decent service. After all they are making money hand over fist.
When collecting our garden waste, this company used to be good. Yesterday's collection (being a bank holiday Monday) was a mess. They left some of the grass cuttings which were in the bottom of my garden waste bin strewn in the road (and I can only assume deliberately) and it was not only my bin they did the same thing with 3 further houses following mine. Perhaps they didn't like working bank holiday but this is a service we pay for and should be conducted as such.
Left one of my boxes and wen I approached the lad an ask why he said glass in with plastic an cans
I looked in the box an couldn't see it so ask him to show me the glass he started shouting social distancing stay away from me in a very an treating maners asked again an he showed me one beer bottle intactat bottom of the box I removed it an threw it into the lorry as he started to walk away wen I said will u empty it now ignored me so I informed him I was going to ring an complain he them took the box an emptied it
I sort my materials an wash all glass out at 66 years of age I think I do a good job unfortunately I can't say this about uristaffmember manners cost nothing my neighbours in chichester park east were disgusted.
Never bothered lifting my boxes not the first time this has happened. Was sure id sorted them correctly.
Previously always went to recycling centre, now there open again i'll go back to doing that.
Can't be bothered with these guys.
The red box with the cardboard and glass was left unemptied. Not sure why
All the one stars do not surprise me been ringing from last week 3rd time ive had an issue with my recycling getting picked up then when i ring to say they say someone will be out tomorrow etc only to just have to wait until the followint week with recycling piling up in my kitchen, asked to speak to a manager and have been told twice id get a call back lol still not rang me completely useless pay taxes for that type of service lol pathetic
What a totally shambolic company with chronic service and poor customer service.
Bryson Recycling took over the garden waste collection for Conwy County Council in
the year 2020 / 2021.
Before this date Conwy Council did their own garden waste collection in-house with
absolutely no issues what so ever.
Then Bryson came on the scene...what a fiasco
1...The garden waste collection bins were delivered on the Saturday prior to the commencement
the following Monday of the 1st garden waste collection.
2....That collection never happened, Bryson said we would receive an extra collection this year to
compensate..hmmm !!!!!
3....After a week of trying to contact Bryson by telephone I gave up and contacted them by e-mail
receiving a standard letter of apology 3 weeks later.
4....Brysons 5th due collection...FAILED YET AGAIN...none of the bins have been collected
in my road.
After contacting Bryson ( wow they answered the telephone ) just told to leave my bin out
till it is collected at a later date.
My garden waste bin is full to the top, after 2 weeks the smell of rotting grass is like living in
a farm yard.
What do Bryson recycling do....NOTHING, a totally useless company to say the very least.
I hope Bryson recycling loss this contract for Belfast recycling waste as they are a waste of space at every level the squad in the bin lorry have one aim and that's home time as fast as possible so they usually miss my house as i do a lot of recycling so a it's to much hassle for them, also the amount of plastic recycling boxes they've destroyed is unreal due to throwing them all over the street when finnished, then there's the office team lol, don't phone there's no point their main aim is to get you of the phone as they simply don't care. Bryson recycling don't do my recycling anymore i do my own as they are useless.
Update** Why give an email to contact? You don't reply sure, i sent an email 2 weeks ago not even a reply to say they received it and there's no point in phoning lol they don't care they're main objective is to get you of the phone it to much hassle to listen for them, no i hope Bryson recycling lost this contract in the new year people shouldn't have to put up with this.
Contacted 4 times within 5 weeks for a kerbie box. Each time told 1 will be sent out. Still haven't received one
Terrible company , they have taken over the contract for green waste recycling in Conwy . I paid and signed up for three bins , over a month later I've only received one and still waiting for two
Very bad service and unhelpful and unpleasant workers. When I spoke to them regarding my red boxes the guy was swearing at me totally unprofessional.
Twice now I've asked for green bags twice I've been left none. What am I supposed to do with my food waste? Seems they just ignore you, very very poor service food waste will how have to go into general waste bin.
6 tins blew out if a bag I had left. The guys couldn't be assed to pick them up it would've taken all of 10seconds. They just drove off.
Lived in our house 6 weeks now and not once has our red bin been collected. I have rung several times regarding the matter and have heard a number of excuses. Manager told me he had called to our house himself however this wasn t our usual collection day so of course we didn t have the bin out as two nights we had to get out of our beds and gather rubbish due to the wind. Our collection day is a Thursday and when I ring on a Friday morning I m told it will be collected on a Monday and never is. Have also been told they can t get access which is nonsense as our council is able to come in a much bigger lorry and collect both grey and brown bins no problem. We have had to do two runs ourselves to the dump and I m sick of doing these boys jobs. If this proceeds all our rubbish will be going in the same bin! Trying to promote recycling? You s aren t doing a very good job. Disgusted with your customer service to say the least.
Useless cretins. Don't always take what they say they recycle and often leave a trail of rubbish along their route. Absolute waste of tax payers money.
Wouldn t pick up a small flat cardboard box which had fallen out of the kerbie bin.
Ignorant, abusive workers. They drove past my recycling bins again this morning. When I called them back they argued that I had only put them out. Even when I showed them that the ground was dry underneath so that it was obvious that they had been out overnight no apology , just looked the other way. Also tired of having to duct tape bins back together after they are flung into the driveway.
Meant to put zero stars!
So far, an absolute rubbish service.
Over a five week period, recycling bins/ boxes, including food waste, were only collected/ emptied once.
Absolutely incompetent, hazardous to health, totally unacceptable service provided by this company.
Eventually I was forced to contact the manager, and sincerely hope that the service will drastically improve from now on.
Sectarianism is rife.. i was sacked because I reported a supervisor for squaring up to me for nothing and health and safety is out the door money is there main motivation stay well away
The guys who empty our boxes are really pleasant and do a good job, boxes put back in place with the lids inside. Only fault is that is that sometimes things are dropped and left, it wouldn't take much effort to pick them up to leave the street tidy.
Awful, its not a pleasant or safe environment for some. Please consider trying elsewhere as they can be abusive, extremely threatening borderline openly criminal lawless behaviour, imperious towards others not a good environment there. Any complaints they don't care they only care about their recycling targets not customers or anyone else. The road collection guys look rushed & worked to death by their drivers who want to get home earlier & most staff seem to be tossed away as all consistently new faces & seem only with them temporarily.
What a useless service provider!! Unless you want to waste half an hour of your life trying to find where the "workers" have decided to leave your boxes I wouldn't bother recycling with them.
Far to small for purpose disaster waiting to happen
Been waiting near 2 months for them to even deliver me kerb side recycling boxes. Every time I phone I get an apology and a promise they will be here within the week.
Great guys where I live. No mess to clear up after them. First class service.
They didn't come out on the normal collection day I phoned to find out why I was told they would not be out until the following friday
Then here ooh dear didn't they arrive out on Monday morning.
I phoned and made a complaint the girl was rude and not that bothered I had to hang up as she was starting to take the piss... They can shove there recycling...
3rd weeks - kerbie bin not emptied - today 1 of 2 - had 1 black 1 red full - one with carboard and 2 glass jars and papers - the other the red full of plastic bottles of milk - they left the black one - - so no problem now no more kerbies from me for you - I think the VIRUS is not this who we have to protect ourselfs but thos people working for you less they done the better they are -
Awful! Why oh why do we have to persist with them. Everything sorted and one bin tucked inside another to cut down space required to store. Now refusing to lift one bin out of the other to access contents beneath. Litter strewn around the development after a collection and bins lying in the road.
Worse service I phoned up and report the abuse I had to take off one of your driver's and was told a supervisor would phone me back and three weeks later still no call
3 times on a row we asked for more green bags for the wee brown food bin....and they haven't left us any. Same happend to my neighbourghs.
Food waste bins have not been collected since 17th December and it's now 7th January. All Christmas Dinner waste and waste before this and including all new year waste is STILL in our food waste bins. Absolutely disgusting!
The bags have probably already biodegraded inside the bins.
Shockingly bad service.
Boxes always left out, properly sorted, the night before collection. Couldn't count how many times they have not emptied them. Seem to pick + choose. If the empty mine they miss the neighbours + vise versa.
We were running low on food waste bags so I tied the white ribbon provided to our food waste bin to request more bags..four weeks of the request being ignored I emailed Bryson. I received an apology and bags were sent out to the address. In the email they mentioned that I should tie a green bag to the bin! Frustrating considering they provide the white ribbon & the fact that our bags were now running extremely low as they had ignored the request for four weeks!
brysonrecycling.org
