Lived in our house 6 weeks now and not once has ou...

Lived in our house 6 weeks now and not once has our red bin been collected. I have rung several times regarding the matter and have heard a number of excuses. Manager told me he had called to our house himself however this wasn t our usual collection day so of course we didn t have the bin out as two nights we had to get out of our beds and gather rubbish due to the wind. Our collection day is a Thursday and when I ring on a Friday morning I m told it will be collected on a Monday and never is. Have also been told they can t get access which is nonsense as our council is able to come in a much bigger lorry and collect both grey and brown bins no problem. We have had to do two runs ourselves to the dump and I m sick of doing these boys jobs. If this proceeds all our rubbish will be going in the same bin! Trying to promote recycling? You s aren t doing a very good job. Disgusted with your customer service to say the least.