Browns Hotel London, Rocco Forte Review

Went for afternoon tea. Very professional staff and excellent service accompanied by live music.

Historial, cozy and very British. Loved it! Don't miss the high tea!

This hotel is not at all handicap friendly. There are too many steps in room that people with back and leg pain will have great difficulty. I have a suite and there is only one phone in such a big suite. I find the staff not too friendly. I just flushed 1500 pounds down the toilet. Light switches are not working properly. Checking out tomorrow and I do not recommend this hotel. What they say on the phone to make a reservation and what you get is 2 different things. There is no way this hotel is 5 star. There are steps throughout the hotel for which some with back and legs will suffer greatly.

Our stay could not have been more delightful. It was a joint anniversary and birthday celebration and the hotel staff were so thoughtful. A particular thank you to House Manager Alex.
Fabulous food and ambience, beautiful surroundings. We would stay again in a heartbeat. We hope we don't have to wait another 20 years! Thank you Browns.

Mark and Sam Clark 05/03/17

Not really my kind of hotel but if you are looking for a boutique hotel with a traditional old English feel, look no further.

Went to the English Tea Room here with my girlfriend while on Vacation. Excellent service, fantastic food and a PHENOMENAL piano player!!! I would definitely recommend this location for their expertise in Tea and providing an overall great experience!

A hotel in the heart off London. Amazing service and the attention to detail is stunning. Highly recommended...

Used in afternoon tea. You can also enjoy live piano music while eating. Not only formal but also casual and enjoyable in a good atmosphere. Free sandwiches, scones, cakes and more.

Lovely ambiance, delicious afternoon tea. highly recommend. They have a guy playing piano as you drink coffee. Nice experience. Rated as one of the best afternoon tea in London.

Pro:
- beautiful hotel
- good tea and scones
- live music

Con:
- Expensive (better to dress appropriately too)

Here you have to take his high tea. You get as many scones and sandwiches as you want!

A wonderful relaxed afternoon spent having tea at Browns. Great food, impeccable service and refined surroundings.

Brown's Hotel is a famous and history laden spot in London. We were invited to afternoon tea with our English "family" from Stafford while staying in town. I loved everything about the tea except the cucumber sandwiches!

One of the most beautiful hotels in London. Chic and sexy.

We've been lucky to stay at most 5-star hotels in London, and this was our first time at the excellently outstanding Browns and won't be our last.
We had our daughters birthday and from the moment we arrived at the hotel the service, the people, the attention to detail was beyond any of the other top 5 star hotels; from Givi, Max and the other doormen, to the reception staff, Wakhim and last but not least Janine who throughout was a super star in arranging surprises for the girls (not easy with 12) and ensuring everything went as smooth as it possibly could. The rooms are fantastic, the break / lounges are lovely area's for eating but no doubt its the service that sets this apart.
We very much look forward to returning in the near future.

New bar and new restaurant is amazing.
Staff is so genuinely nice... they made us try the new signature cocktail... Lady forte... worth it !

Fantastic afternoon tea and great service. I was there for nearly four hours and we were not made to feel rushed. Had a lovely time.

If you're not wearing anything that makes you look suitably wealthy, you are looked at and treated with disgust. As a travelling tourist this was very disconcerting, if I'm willing and able to pay the fare, I doubt my jacket and shoes should make you judge me as incapable of paying

Has become a bit beige. And is considerably overpriced for the value. Would not recommend.

We went there for afternoon tea in The English Tea Room. And it s the best afternoon tea experience I have ever had so far in London! The place is traditional, classic and beautiful. The food was gorgeous, they brought out freshly baked scones after the sandwiches. The service was impeccable, the waiter came to pull tea for us when the cups were less than half full, he also offered us different freshly baked cakes even we already had our cakes selection. I will definitely bring my friends and my family here when they visit London. It s even better value and service than Claridge s (I will still rate it with 4 stars). And far beyond Fortnum & Mason, where I had the worst experience: the manager was even shouting at us.

Afternoon tea birth hotel.
Not only tea but also scones and cakes can be added freely.
However, if you do not know the degree, you will not need 1-2 meals after that.
Although it is casual and friendly, the lady of the hotel will be careful if the manners such as behavior are bad.

The best place in London to have afternoon tea !!



Being in London you have to try that experience and this place is perfect.

Excellent atmosphere, service and food!

Service with a smile and friendly staff looking after you

I wish the bar was less dark but always lovely in the drawing room.

Very old well-established hotel centrally located in a fantastic area. Fine gourmet restaurant with a celebrity chef there.

Adam the bartender is outstanding! Great service, history of the drinks, just a great job! Highly recommend!

Generally, there arelist of choices and selections& there's plenty for vegetables. If you want to experience the best and flavourful menus, don t hesitate to go there. I've had a way better afternoon tea experiences here. This is absolutely one of the places that serve tea that you must try while in London. Brown's Hotel in London is truly the best. It has a modern afternoon teaand the service and facilities are all first class!

Disorganised and disjointed method of service, especially between staff working in the tea room and the bar. Rude bar staff, customer service lacking.

Good traditional hotel. Not very crowded so relaxing. Staff enjoy serving you and gave a lot of time explaining the afternoon tea menu.

I will sure come back and have a great dinner and lunch again like the last time I had been here. Is one of the best

This is a perfect place to have a relaxing afternoon tea with friends, an open fire in winter, a good tea menu and the staff are lovely.

The atmosphere is exactly what you want in every way. Convenient location. The staff is like having your own personal Butler. Enjoy!

Love this place! Elegant, peaceful, professional service, beautiful

Afternoon tea here was impeccable. British luxury at its best: warm, oak paneled, live piano music, comfy couches, beautiful silverware and china. Scones, tea and cakes were all delicious. Service was attentive and friendly - they refilled our trays 3 times and would have kept going. An expensive indulgence but nice to get out and enjoy the best London has to offer.

It was a very nice experience of a afternoon tea on this beautiful place. We enjoyed it very much.

Restaurant was very good but now Italian. Used to be English

great staff.. amazing award winning Tea Room and a new restaurant "Charlies" already making its mark

Fabulous afternoon tea and attentive, charming staff. Beautiful building.

Went to the hotel for afternoon tea. I hadn't heard of the hotels reputation for afternoon tea, but it was probably the best i have had anywhere. This is the first time where you can as many refills as you like, of anything. Classic finger sandwiches, scones and beautiful cakes. Definatly worth it for a special occasion

My mum and I had a lovely afternoon tea and were well looked after by the door man Markos.

Amazing door man who in the rain and traffic arranged the hotel car to drop me to my destination. Very clean , modern and cosy at the same time. Highly recommended

Afternoon Tea - we sat in the back room by the fireplace and it was the perfect setting for a cosy afternoon tea in the Fall. Good service, excellent sandwiches, the scones were warm and the desserts were just the right amount of sweetness. They have a beautiful Christmas tea.

Went here with my sister as we both were given a complimentary massage as a birthday gift from our cousin who works here. We thoroughly enjoyed the deep tissue massage. It was so relaxing and the staff were really lovely. They also have fine dining here if you are booked in as a guest.

A very special hotel with outstanding service and very attentive staff!
100% recommendable!
The Restaurant Beck is excellent!

Do not let the corrupt doorman get your transport full stop you will be ripped off they are on backhanders from drivers that will charge you extortionate prices please get your own transportation the owners turn blind eye to going s on

Nice venue. There were works being done outside the room we used for the conference so there was a bit of noise

Great afternoon tea with good service and someone playing piano in the background! FYI it is about 150 pounds for 2 people so it is pricey.

Fantastic food. Really first class service. Truly a pearl in a sea of dross. Beautiful wood paneled traditional dinning room. Take someone there to certainly impress.

Wonderful. The best Afternoon tea. Make reservations!

Brownes Hotel Mayfair is rated 5 star for very good reason, my Wife and I had a 3 night stay at the hotel last week to celebrate our 24th wedding anniversary and my wife's 50th birthday. To say the staff looked after us really well would be an under statement. Best service I ever experienced in a hotel from check in until check out - nothing was a problem ,all the staff were so professional, well trained they added a few really nice touches to make the occasion special . The hotel is kept immaculately clean. The breakfast was really good with plenty of choice. Tucked away on a quiet street in Mayfair a perfect spot for that special celebration or a great base to explore central London. Thank you for making our stay special.

Nice hotel tucked away surrounded by high end shops

Had afternoon tea here and it's every bit as incredible as recommended by the locals. Great tea selection, delicious sandwiches and desserts, lovely atmosphere. A must for those visiting London.

We visited here for some drinks with a friend. The bar is lovely. Solid wood panels on the wall, comfy chairs and a gas flame fire.

The staff are very attentive and the wine list is quite diverse without being overwhelming. We received some lovely olives and nuts with each bottle of champagne we ordered.

Will definitely visit again.

Stated for a few hours only to have some power nap.. rooms are cozy and clean as well as the bathroom.

Go for high tea and drinks, skip dinner. The high tea and bar are both great and worth experiencing. Christmas dinner was sadly underwhelming; weren t ready for us somehow needed more time for overpriced, small and under-flavored entrees. Much better dinner options in Mayfair.

Upmarket Hilton. Staff lovely but the room was an afterthought....room 217....terrible view over the rear quadrant over the hotel and the TV was 90 degrees to the beds. Not good.

Amazing venue with so much interesting history. Service was fantastic and the food was incredible. Highly recommend the carbonara pasta special as this was a feast for the senses and unlike any pasta dish I've ever had. Will certainly be returning!

My friends and I went to Brown's Hotel for afternoon tea, to celebrate two of their birthdays. two of us have intolerances to dairy and gluten and this was one of the reasons that we chose Brown's, as they maintain they an cater for any dietary requirements, given 48 hours notice, which we did. We were told which plates were for us, and were careful only to eat from them but both my friend and myself, had adverse reactions soon after eating the afternoon tea. My friend was ill for some days afterwards. Considering that some people can die from eating the slightest amount of what they are allergic to, this does not show enough care on behalf of the Hotel and/or their suppliers and staff, to ensure that people are given the food which pertains to the dietary requirements that they have asked for.

I tried to inform the Hotel of what had happened, so that they could check their procedures and suppliers. I sent two emails, my friend sent an email, I sent a letter and finally, after two weeks, phoned them. I was told someone would ring me back in 15 minutes, only to receive an email apology finally, later that afternoon, after two weeks. So my friend and I are not impressed with their food preparations or their internal communication system either.

If you have special dietary requirements, I would think twice about going to Brown's, despite them saying they can cater for you, just in case!!

Very busy cocktail place. Difficult to find a seat.

We ve visited here a few times for afternoon tea, and have generally enjoyed the experience. There is plenty of food available (it s perfectly acceptable to ask for more trays of sandwiches if you feel you d like them), and the cakes are always exquisitely decorated. There s also a well thought-out gluten free option for those who need it. The only negative point we ve found is service can occasionally be slow towards the end of the sitting.