Brown and Wood Cadillac Review

From the first moment on the lot we were approached with a kind helpful sales associate. We were directed to the Internet Sales department because we had made contact with Ed Futrell through email. Ed was assisting another customer so he sent Mr. Lee Clark out to help us and we were instantly impressed with the knowledge, non pushy, friendly personality he possessed. Our Finance manager was Awesome as well, the whole buying purchase was a pleasure and we will refer all our friends to Brown & Wood.

Thank you,
Terrie Hauck

Went in for an 11am appointment for an oil change. Within 10 minutes of waiting on service was informed by Mr. Jeff that needed an alignment. Asked the additional time it would take. Jeff stated 45 minutes. Said ok to alignment and would be back to pick up suv after picking up daughter from school. Which is great for the 2 hour time frame set. When I returned at 2pm to pick up suv was informed that vehicle was not ready. Asked why its been 3 hours. First, informed oil change completed but not the alignment. So I asked to get my suv because after an 11am appointment didn't really have time to keep waiting. Jeff couldn't find my vehicle then. So I suggested he look in back parking lot in the gate. His statement was that may very well be the case. Then Mr. Jeff comes back to inform me nothing has been done to my vehicle in 3 hours. My response was just bring my vehicle around and give me my keys I have to be somewhere by 3pm. Mr. Jeff walked away to get my vehicle I thought, only to come by with the statement that the manager and himself just spoke with the tech and both services would be completed in 45 minutes. Its now 2:06pm. Decided to wait because nobody really has my keys in hand or drove my suv around. At 2:36 tech drives my suv around from service area. Wow, my thoughts were 30 minutes service is completed correctly, I dont think so. Mr. Jeff informed me there was no time to rotate my tires. Really, my thoughts are oil change and alignment in 30 minutes but can't rotate 4 tires in 10 minutes. Paid for alignment because my oil change is on extended contract so that was already covered. Feelings are my vehicle was kept only because my oil change was free and the only money could be made would be to charge for the alignment. Knowing it wasn't right just needed to get to school to pick up my son. No I don't have money to waste, but my kids always come first. So I didn't feel like wasting the energy or take the chance of being late to get to my son. Thats the only reason I paid without speaking with management personally. Just not satisfied with the whole experience. Long story short will only be using this location for oil change contract, all other service will travel to another location. This is not the first rush job or bad experience at this location.

Hands down the best service I have ever experienced. The team was knowledgeable and diagnosed the problem while I waited. The service area was spotless, modern and convenient to drive right in. The waiting area had complimentary coffee and programs on the television everyone could enjoy. Greg was a pleasure and took his time to explain every detail perfectly. I was in and out with my issue resolved in a speedy manner. I highly recommend Brown and Wood to anyone!

Do Not Go To Brown & Wood!!!!!
The 1st day I went to Brown & Wood I got there a little before 5pm. The person that was helping me was calling the cars the wrong name. He told me that I could get one car then told me it was the wrong one. He walked away from me, and said he would be right back. He was gone for over 30 minutes. By the time he came back, it was about 7pm. I walked around for a few more minutes and about 7:30, he told me so you are going to have to wait until tomorrow because the bank closed at 5:30. My problem with that was he could have told me 2 hours before. Today I was called and told that they had better inventory in and I should come check it out I told them I had already found a car but if they had something better I would stop by. I went back today and the same thing happened. They then told me that I could get a certain car and could not. I will never ever go back to Brown & Wood because they tell you one thing but then it is something else. WASTE OF MY TIME!!!!!!!!! This is about the service not the cars.

My wife takes our car here and I'm very pleased with their service, honesty, and respect. My wife drives an hour to go to Brown and Wood and it is worth it for the quality and peace of mind.

Great experience with Brown and Wood, working with William Smith. He helped me find and purchase a great car and made the entire experience easy and stress-free. Most importantly, I felt great about the quality of the sale and car. All of the staff at Brown and Wood were extremely helpful and time efficient. Thank you!

I called that morning and was able to get a 1030 appointment, I thought my diesel truck had blown another injector. Jason was quick with getting me in, keeping me in contact and ended up being something fairly minor. Had my work truck and business back up the next day. Huge thanks

Today's experience was much better than my last visit!

This was my second time bringing my car in for its regular check up. The customer service has been good both visits.

Anthony Goins was such a good sport, while I was being indecisive about which car. I m happily driving around in a convertible beetle!! You are awesome!

Their service department needs some structure and communication. I went in for 2 things. They only did the one. I wound up doing the other myself and saved $85.00. Too many service places in Greenville to charge more for inferior service.

I recently purchased a Nissan from these guys. Great Service!! Hats off to my Sales Person Anthony Goins. He went above and beyond to make sureI got a nice ride and a good deal. I asked and he made it happen. Best thing... they stand behind their vehicles. Excellent warranty on my purchase. They have a life time customer.

Yesterday I bought a new GMC Sierra 1500 AT4 from the Brown & Wood dealership and I couldn't be happier with the buying experience. The process was the quickest I have ever had buying a new vehicle. The whole staff was friendly and courteous. I would recommend their dealership to anyone looking for a new Buick or GMC.

Bought my Mazda3 and still adore it from Jerome Edmond, who continues to be a great resource of information -always available. Jeff in the service department has always taken very good care of my car and made me feel like a very important customer.

This is one awesome car dealership. Everyone is so courteous and polite

Serving Eastern Carolina for 81 years! Congrats Brown & Wood!

Excellent service purchasing a vehicle from this dealership, but was given the run around when I needed a repair a year later, was transferred to every department to find out about my warranty, was told I would need to schedule an appointment in the service department for repair ( I coasted my vehicle into my work place, go figure) still waiting on finance department to return call...

Went to check out a vehicle, liked it even wit all the flaws on and in the vehicle. The price was 12k, I offered 11k because of the flaws. The offer was declined. Two price drops was done on the vehicle, my original offer for 11k was still declined. I called a third time with the same offer, and found out from a salesman they sold the vehicle for the price I was offering of 11k. WOW, Smh......I see why alot of people dont like dealing with car salesman.

As always everyone was very helpful in the service department. I always bring my vehicle to Brown & Wood to be serviced. Everyone is helpful and courteous.

Service staff were super nice and answered all of my questions. I feel confident that my car has been checked out thoroughly when I leave. I keep buying cars from them because I love the service I ve gotten for so many years!!!

AWESOME CUSTOMER EXPERIENCE WHEN I PURCHASED MY CAR FROM ANTHONY GOINS. HE WAS VERY INFORMATIVE AND PROFESSIONAL. JUST OVERALL A GREAT SALESMAN AND BUYING EXPERIENCE. WOULD DEFINITELY RECOMMEND.

Love the people there! I feel like I m part of the Brown and wood family now!

We liked the way service department took care of leased automobile when it needed service. Sales department needs work and brush up on their professionalism. When the time came to turn in our leased vehicle, leasing a new vehicle became outside our budget. A senior employee suggested an option of EXTENDING the current lease. We thought it was a wonderful idea. We were given a number to call to make that happen. We thought we could do it right there at Brown & Wood, but were told that wasn't possible. After jumping through several loopholes and performing a few tricks and telephone prompts, GMAC, (not Brown & Wood, they're just a conduit) allowed us to extend our lease. What a great idea! However, we wish it were easier to do.

The experience of dealing with Brown and Wood is always a pleasure. Either looking to purchase a vehicle or regular scheduled maintenance this is the place to be. Great people who do a great job! Thanks Guys!

Jerome Edmond made the experience worth going back. Honest, do what he can to make the experience as smooth as possible.

Dan Crouch a saleman at Brown and Wood sold me a 2016 Cadillac CT6. He's always there when I have a question abouy my vehicle. Dan is extremely knowledgeable in the automotive industry. Thank Dan Crouch. You are highly recommended to my family and friends.

we had the best car buying experience! thank you rob franks for going above and beyond.

I've been to other dealerships in Roanoke Rapids area and I prefer Brown & Wood because you don't discriminate. The service people are honest and not just trying to make a buck, and the sales people let me drive what I wanted to test drive and not tell me what I can afford to drive and to me you have great sales people because Brown and Wood does not pre judge. no one knows where people can get money from, so thums up to Brown & Wood.

I came in and told them exactly what i wanted. Chris was able to put me on the exact Terrain that i was asking for. I got my wife to come look at it and CT just blew my mind away with what he gave me for my trade. Even helped us get DVDs in the headrest like we wanted. Everything was quick and painless. We got everything done fast and simple. I have already sent a few people back to Chris. He was a nice gentlemen. I would recommend this place to everyone!!

Go see Jerome Edmond he will treat you right. You will feel like you have known him for a long time. He will help you find what you really want.

Service workers was kind and respectful. I ask them to ck my driver side tie for a nail after the oil changed. They did and in formed me it had a nail on the side so they couldn't patch or pug it. I needed a new tie,price 189. I said dont have that much money today,so I paid for the oil change. The next week I took the car to Firestone, they couldn't find a nail in the tie no where. They told me I been putting to much air in the tie and got the sensor off or something like that. They let some of the air out ,correct the sensor. Tie doing good two weeks later.

The service staff was very helpful. Jeff is the best. They got us back on the road, and on our way

Due to JC Harris closing I wanted to start my Cadillac Relationship off right with Brown and Wood.. And I did just that, Thomas work very hard to earn my business and helped me find exactly what I was looking for.

I live in Raleigh, but Brown and Wood is worth the drive for me. I have purchased 5 vehicles, both new and used, from Brown and Wood since 2007. The staff is top notch and the small town atmosphere takes the stress out of purchasing new vehicle. I have recommended this dealership to both friends and family and would recommend to anyone looking to buy a new car.

The service staff at Brown & Wood were very fast and informative. Great service! My vehicle was like new after the repairs. Thanks so much!

i'm so upset i had to write another review, they only gave me one key....

I bought 3 car and 1 SUV and 1 Van from Brown and Woods , you enter to family that care for you,

Great place to get your car Services clean quite and friendly people

Always polite staff, delivery on time of services, fair market pricing.

I had the best experience buying my car at Brown and Wood after 3 other dealerships said they couldn t help me, Anthony Goins made miracles happen and got me into the best car with a fantastic price! He NEVER pressured me and was exstreamly patient. I highly recommend you go see him!!!

Service bay is as clean as an operating room. And they stand behind the service. Good place!

Customer representative was waiting and got my car ready for the necessary service.

Very nice and friendly customer service. They will try and make it possible for you to leave with the vehicle you want. I highly recomend people to shop here.

Brown and Wood has always provided great service at fair competitive pricing on everything from brakes to tires.

They checked out the vehicle and informed me about the issue.

My husband and I leased a new Verano 3 years ago with Tim Conyers ..who went above and beyond to keep his word and get me into the car I wanted.....Tim and this dealership made me believe that if you don't give up eventually someone will give you the chance you deserve...I kept the car in mint condition with the intent to purchase it at the end of my lease and pass it on to my son on his birthday....Well due to the Hurricane and other events we joined a "debt settlement program" believing we were doing the right thing we caused our credit to plummet even with perfect car payment histories on two new vehicles...we literally believed we were going to lose the car and that we would be unable to get into another one remotely equivalent to the Verano,I felt hopeless yet Brown and Wood ,Mike ,Ct and Tim kept assuring us to get our papers in order and a deposit and they would find a way ...We had lost hope and went back in one last time ...Tim was not in at the time and we honestly felt terrible for putting him through so much stress over this car..so we ended up sitting with Anthony Goins he was sincerely a nice man with a genuinely calming kind demeanor...if I had to be told there was nothing they could do ...it would have been bearable coming from him...that's how friendly he was...That didn't happen and they got everything done in a couple hours and our stress was over.... we got our car and they will get any business we can ever help send their way and an honest Thank You from myself and my little family. We truly appreciate and are grateful that we ended up walking through your doors three years ago....

Brown and Wood have always been trustworthy and efficient with me and my vehicles. The mechanics and technicians are extremely well versed in my vehicles' needs. They lobby is clean and comfortable and it's easy to get an appointment. I can't ask for much more.

My wife and I wanted to purchase a GMC Acadia. We spoke with a salesman and found that this dealerships prices were thousands above its competitors. We had a trade and they would not offer a reasonable trade allowance. We purchased a brand new GMC Acadia from Doug Henry GMC in Goldsboro. I recommend going there to save money on a new vehicle.

I recently traded cars with Brown & Wood, Inc. in Greenville, NC. For the second time it was a great experience, unmatched by any other dealer I have ever dealt with, and that experience goes back to 1966. Their service department is as excellent as their sales department. This dealer can be trusted. If you want honorable sales and quality service, you will find no better than Brown & Wood.

Respectful of what I wanted and did not waste time with what I was not interested in! It was a pleasure dealing with the folks at Brown & Wood. I'm telling all my friends.

Top notch customer service is what you will find when you visit Brown and Wood. I am beyond pleased with my most recent experience there. After expressing a few concerns, the GM personally addressed them with a sense of urgency and was able to offer solutions that were above and beyond anything I could have expected. This family owned dealership has put together an incredible team that puts customer service first and exhibits true professionalism. Thank you Jeff Stein for going the extra mile. Keep up the great work.

Wonderful experience and everyone was so helpful, going out of their way to ensure customer satisfaction! Thank you Jim Speight for helping get back into a GMC Acadia!

Thank you to Dion Gaskins and the Brown and Wood team for an amazing experience. Honest, professional,and full of integrity.

My last visit was just like all visits, very good. Everyone is polite and they do what they say there going to do. We can say enough nice things about this dealership.

Brown & Wood called me to set up an appointment to change my oil. I got there early and they took me right in. I had my oil changed, air filter put in and they plugged my tire. They also rotated my tires. It was done in no time. Great experience.

There cars are awesome there service department sucks expect for Mr Eric Staton I love that guy he always on point and very very helpful and not rude like some of the other service employees there especially the old white head gentleman always rude and lack a smile but hey that's some people just don't know a smile is a thousands words and hugs.

BEST EMPLOYEES ANY WHERE. CUTOMER FRIENDLY DO A GREAT JOB.

Service department is very helpful, friendly, considerate and stand by their service.

Overall ot was a great experience. KELVIN MURPHY was a great salesman and he actually worked with me to get what i wanted. The team over there is great. Thanks again.

James Council is a great salesperson. Even though I wasn't ready to buy he assured me on what to do and also made my decision easy on how to finalize everything when I come back to purchase my car. he was very respectful and had a lot of patience with me and I definitely will make sure he is the one that I sit down with when I'm ready to sign.

I give one star because zero stars is not an option. I went elsewhere and bought a car.

Excellent service; Bryan Caveness is the only one I will allow work on my car. He is knowledgeable, efficient, and professional.

If you take your car into them to work on, they will replace what they think is the issue and it may be needed. However if the same issue comes back they will tell you there is no way to foretell the future, via Mr. Stein. I can foretell you something Brown and Wood will never get another dollar from my family. I have owned Cadillacs for 15 years going back to el dorado and i am finally done thanks to them. Which is OK. I am heading to the ford store in Tarboro this weekend for a new SUV. A Buick encore which surprisingly enough my wife had been wanting to get at Brown & Wood. Darn shame that a 3k valued car mis diagnosis is gonna cost them a 45K purchase. As well as the maintenance of the new car as well. Karma.

My experience with Brown and Wood was extremely awesome. I gave the salesman the type of vehicle I was interested in with the options I wanted and he took it from there. Curtis Whitley went above the call of duty. He contacted my bank and processed the paperwork with my personal banker. He called my insurance company and gave them the vehicle information. He prepared all the paperwork for the purchase of the vehicle and delivered the vehicle to me. Curtis made purchasing a new vehicle extremely easy and stress free. I will definitely recommend Brown and Wood to all my family and friends. Thanks again!!!! Beverly and James Amerson

They assessed my issue and made sure everything was okay.

Eric and Tyler were wonderful to work with in the purchase of our new vehicle. I highly recommend visiting Brown and Wood for any of your vehicle needs.

My salesman josh went the extra mile in getting the vehicle of my choice .the ehole brown and wood team made my visit quite pleasant and the hospitaliy was a plus. Thanks brown and wood i will come back again for my next vehicle in the future

Great service! Great people and Tyler Brown was extremely helpful knowledgeable! Will definitely be sending others!

Spent my day there yesterday, 11/20/14. It started with Greg in service. Nothing but a class act. He was very informative and a pleasure to deal with. I then spent the day with Micah, the salesman. Another class act. We ended up trading in the vehicle we brought in for service, and Micah made the purchase as painless as possible. Eric, Curtis, William Smith.....everyone I dealt with had a smile on their face and was eager to help. I don't want to buy a vehicle again for a while, but when I do I'm going back to Brown and Wood to see if Micah is still there. You should do the same.

I have been extremely pleased with the service from Brown & Wood Inc. The agents are very polite and thorough.

I bought my second car yesterday from Brown & Wood and it won't be my last. I've enjoyed both experiences and feel more comfortable here than I ever have a large dealership. Tyler & Eric were great to work with and I recommend them to anybody.

The team at Brown and Wood are always great. A 10+ for everybody....

I am satisfied with my purchase from your dealership. The staff was friendly and courteous. My salesman, Mr. Monte Williams was very helpful and did all he could to get me the best deal and to stay within my budget. I would recommend Brown and Wood to friends and relatives. I am enjoying my GMC Terrain very much.

Thank you for all your help.

The Service department was very efficient and quick. I was hooked up with a Free shuttle ride home and did not have to wait for the vehicle to be ready. Everything was taken care of in a very timely manner.

The service guy was awesome. He stated I should of had 2 free coupons and I didn't and he took care of that. My salesman Anthony did not have a clue about it. The service guy stated my first to service should be free I immediately called Anthony later that day and he stated it was only one YESTERDAY. Well I asked Anthony that when the service was scheduled in February and he stated I would have to pay out of pocket. Now its one free service. I'm hoping for two as the service guy stated.

Thanks,
Service Department

Your service department has fallen below my expectations 2 hours for oil change is ridiculous

Good sales staff, disappointed that someone was allowed to drive my special order truck, had too many miles/hours on it to be special order, also need to pay more attention, improvement to final detail-wash-cleanup footprints were in bed of truck, tires were motley looking and smears, wipe marks inside on dash. Had to pay for floor mats that were suppose to be included in original X31 off road and protection package which I included with my order.

Jimmy Mitchell did well taking care of my vehicle needs. He took great notes and reported back to the mechanic all of my concerns. My GMC Acadia now rides like it's brand new again. Thanks, Jimmy!

Went in to look at a Buick Regal. Sales rep says can I help you, I said I d like to look at a Buick Regal, he says Regal, oh we sold the last one last month, we can get you one though as he sat in his chair No urgency to make a sale
Thompson Buick in Raleigh here I come
Small town Small dealership Poor inventory Poor customer service

Amazing experience. Chris and CT really helped get me into the vehicle i like. Everyone there was really helpful. I will be back again if i need another vehicle.

Great service! Staff are always courteous and accommodating!

Always acomadating and very friendly. Vehicle always returned on time with everything done. I feel as I can trust them with anything my vehicle needs