Brown and Wood Cadillac Review

Outstanding purchase experience. Jerome was extremely professional and very polite. He handled most of the work over the phone and through emails. We live about 2.5 hours from the dealership and everything was perfectly ready when we arrived. I will recommend Brown & Wood to all my friends and family for future vehicle purchases. Thank you for a job extremely well done!!

Staff was courteous as always. 2011 GMC sierra in for service...oil, tire rotation etc, done in a timely manner. We have purchased 3 vehicles from Brown and Wood, and have been satisfied with purchases and service for many years. Also had our Toyota inspected, new tires, and a repair done.

I did not purchase a car from Brown and Wood, but am taking the time to write a review with a 5 star rating all the same. Chip Wall is an excellent person to deal with when looking for a new car. He is down to earth and does not pressure you at all. He listened to me and tried to find me a Mazda to meet my needs. Even though I chose a different car, my decision was not based upon anything other than features which, as I am older, met my needs better. The Mazda CX5 is a great car and Chip Wall will do everything he can to assist you in finding the right car for you. It truly bothers me that in the end I could not find a car at this dealership and give Chip my business. I highly recommend Chip and the dealership if you are looking for a car.

The service department was very quick to repair my sunroof. Eric the sales manager addressed another issue, and has done a great job of following up. Keep up the good work!

Very efficient service. Also, effective.I enjoy having my cars serviced at Brown-Wood. The entire staff work to insure the customer is completely satisfied.

Always an Outstanding welcome staff from introduction to purchase finality and follow up calls for satisfaction. 5 vehicles purchased and always an incredible consistent experience. There is no other dealership that matches the level of customer services from purchase to vehicle maintenance. I salute the entire BROWN and WOOD team. Chris Devon is one of the Best salesman "HONEST, RELIABLE" The right man to put you in the right vehicle that will leave you happy in the vehicle that suits you.

Jerome Edmond has provided incredible customer service. I cannot say enough nice things about him and answering every question and request I've had. He is someone I would recommend to everyone I now interested in a vehicle that Brown has access to. CT was pretty good at helping to acquire ultimately what I was looking for.

We made the drive from Jacksonville to this wonderful dealership and it was well worth it!!! We can not put into words how grateful we are to see that there are still people who are genuinely kind.The people at this dealership truly know how to create long lasting relationships . Tim Conyers went above and beyond to get us into a family car ...he is truly a man of his word .The finance managers Eric Birmingham and CT Tilahun were truly put to work ,in our case ,and they did what they promised!!

I cannot say enough good things about the staff at Brown & Wood! Specifically, Jeff Stein, Micah Spaulding, and Chris Dizon from the sales department. They helped me get the vehicle that I wanted and it took extra effort on their part to make the deal, but they did it and I am so grateful for such a great group of guys! I will be a forever customer! I should also add that the service department, specifically Eric Styons and Greg Harris are PHENOMENAL guys! I took my Tahoe there for a flat that couldn't be plugged and ended up having to get a new tire. Eric Styons helped me in a way that anywhere else wouldn't. He was so kind and sympathetic to my particular situation that I am forever grateful and so beyond appreciative. As a result, I will always take my vehicle to their service department because I know that Eric will do his best to take care of me and others as well! Great job guys! If you're looking for new, used, or just a service go to Brown & Wood!

Great service and customer friendly. I would gladly spend the few extra dollars for the customer service alone. The staff diagnosed and recommended future needs for my car without making it sound urgent. I was offered a price match on tires and given a full explanation of what to expect cost wise for new tires with balancing. Great way to have a new customer. Brown and Wood is my new car doctor.

As for customer service Jason is a great guy I haven't had my car fixed due to waiting on car shield im sure ill be satisfied Jason is a great person and he has helped me in everyway

Came up in a hurry to look at a canyon that i seen online. Gave Chris and the older guy Harper my info of my trade. Sent me numbers via email since i live in wilson. agreed to numbers the first time. when i got here the next day took less the 45 minutes to wrap everything up.

Service was awesome. I hate buying a car ..Martin made it so easy. I didn't feel pressured and he took his time with me . Thanks Brown and Wood for having a team that helps each other. I love my new Mazda...I will be back next time I am looking for a car ...and will recommend to everyone.

After purchasing a car at Brown & Wood I can say I was nothing short of AMAZED. CT in sales does and phenominal job and you can really see that he holds his workplace to its highest standards and ultimately enjoys what he does. I walked in and told CT exactly what I wanted and exactly how much I was willing to spend and he made sure he found the best vehicle for me! Keep up the good work because no good deed should go unnoticed.

Went to purchase a CT5, and the prices for the car I was looking at were higher than competitors

Bought a truck here. They did a couple of things I said I did not want done which put a bad taste in my mouth. I got the truck but I haven't been back or recommend anyone to go here

The service was excellent. I am really appreciative of the integrity and professionalism that is displayed in this place of business.

I am disgusted at this point. I took my car in and spent over $1300 to have the check engine light fixed only to have the light come back on 2 days later. I take it back and the problem is associated with what they were supposed to fix. They want more money and I think I'll just take my business elsewhere.

What a bad experience my father and I had we were just treated and looked at very poor with racism or at leat thats how we took it.. there was a very nice gentleman with no experience but he was nice n trying to help n this guy Eric comes out of no where we told him there was someone already helping us but no he felt like he had to interogate us with so many millions question.. how much money do u have to put down? How much u wanna pay a month? Whos name? Do u have any credit? Does your dad? Have u had any cars on your name? Ok so he started getting very annoying so i told him we're just looking at the car.. Mr Eric: ok i dont want to waste your time your dads n especially our time if u don't want to come in the office n give us ur information we're sorry we can't help you.. and he cared less when he saw us walk away.. sick sick good thing there's other places to go to

Bought a brand new car here and it didn t even have gas in it.

Traded a 2016 Yukon Denali for a very fair trade-in value for new 2021 Yukon Denali and absolutely love the ride of this new model. Tom Brown could not have been more easy to do business with and look forward to doing business again in the future.

I purchased a vehicle from here. This is the second car I have purchased. Tim Conyers was very professional and knowledgeable. Tim will do everything he can to get you in a vehicle of your choice. He's very upfront and honest. Thanks Tim for making my car shopping experience enjoyable.

Jerome was wonderful! He made my car buying experience quick, easy, and stress free. Even delivered the new car and picked up my trade-in. Best car buying experience hands down.

Brown & Wood is well known for its top notch customer service throughout Eastern NC. I couldn't be happier with them. I'll definitely be back.

Brown & Wood is totally awesome! Excellent staff! A pleasure to do business with, visit them today!

Great service on all my vehicles every time I visit and staff is always helpful.
My salesman, Jerome is always courteous and his expertise on vehicles is a breath of fresh air.

My experience with Brown and Wood was great thanks to Tim Conyers who was very patient and professional. I'd highly recommend this place, ask for Tim!

Jerome Edmonds did a great job with the purchase of my truck. I would reccomend him to anyone!

Jerome is the best salesman! Mark is #1 when it comes to repairs!

I simply love my new vehicle and the purchasing experience I received at Brown & Wood. My salesman, Thomas, was awesome!!! I feel he truly committed to getting me the vehicle I wanted at the price I could afford. I would purchase again from Brown & Wood.

Service team was very nice and accomodating. Waiting room was clean, as were the bathrooms.

EXCEPTIONAL!! Bought a 2013 VW Passat from these guys and could not be happier. It's very rare that you find a dealer, selling you a used car, and having so much integrity. They quoted me a price and even though they received higher offers on this same car, they did keep their word and sold me the car at the agreed lower price. WOW .... now that's how you supposed to do business. Thank You

Very friendly and professional staff. Quick to meet my needs.

Vehicle delivery was delayed multiple times. Dealer cannot give me a definitive time-frame on when to expect my vehicle for delivery. Already two weeks late.

I wasnt satisfied with the maintenance I had to get my transmission fluid changed already & I only had the car 5 months I feel everything should of already been done if I just got the car 251.99 was something i couldnt afford @ that time

Brought my truck in for an Airbag recall. The team was very helpful and took care of my truck with great care and quality.

I bought my truck there in September of 2016 I was happy with my purchase till I went to get my first service done yesterday I had a oil change and tire rotation done they messed up one of my hub caps trying to get it off and all my wheels have digs on them where they tried getting the hub caps off I won't be going there again

Fast. Professional. Courteous. Fresh coffee. Friendly people.

Trenton and I worked out a deal on a boat that was traded to Brown & Wood this spring. He was very forthcoming with details and I felt very comfortable with the purchase. All the other staff at the dealership were great as well. Also, masks were worn and the interior was setup safely during this pandemic. I applaud them for taking these measures to keep my wife and I safe. If we lived in the area, we would probably buy a vehicle here as well.

All phases of the process went very smooth. Our salesman Chris Dizon was very helpful and answered all our questions. Frank Laney in the Parts Department ordered us Buick floor mats and also assisted me installing them correctly. Both orders were received the next day and I received a call from him as soon as they were received. All of the managers took the time to answer all of our questions and made this buying experience a pleasure.

They do a great job for us!The service department did a great job doing the oil change.Everyone is so friendly and do a great job!!

5-2018: Used to be Grant Buick too. These people sell good quality new and used vehicles and though not cheap, you can rest easy when you drop your vehicle off to be serviced.

Tyler was very helpful during and after the buying process of my new 2016 Sierra. The service department is also very good. Overall great service and great product.

Covid risks were minimized with early am drop off and masks on all personnel seen. The estimate charge was accurate and phone contact made to update me on diagnosis and treatment plan, costs and timeline. Change of personnel involved made sall challenge in continuity in information shared; it could be that J**** is not a mechanic so could not respond well to a slightly technical question. My own online research RE: 'front wheel hub components' served me better.

Great Job by Mirra and the team at Brown & Wood ! Thank you

Sorry Sorry Sorry !!! If I could give NO STAR I would !

Service Advisor Jeff and his lead Tech Matt were very helpful, I highly recommend working with them! They went above and beyond!

As I said in the 1st review. Wade Trask is a fantastic salesperson. I've known him over 30 years. Had it not been for him, the 4.5 hours on Friday and 2 hours on Saturday, confined in his cubicle would have been unbearable. I will never understand why it takes so LONG to trade vehicles. The tour of the facility, front and back, found it spotless. I would not have expected less.

The entire staff from service through management took care of my needs in a very professional and effective manner

Go to brown and wood and see Jerome he s the best salesman come in on his day off and helped us with everything we ever needed!
Needless to say we re driving home a newer Tahoe! Thanks Jerome!

They first got my business and did amazing 3 years ago and now doing business with them again they will always have my business... they're wonderful!!!

I'm highly disappointed with my experience after the fact. It took over 5 weeks to get my tags. I called on week 3; they said another week. We never heard from them. I call again during the 5th week and said it would be there tomorrow because someone would be driving to Raleigh to get a bunch of plates that day.....aka they were never done and sent to begin with...

And the kicker, I looked at my insurance policy online and saw that the car was NEVER added. The dealership never called the insurance company to let them know and here it is 6 weeks later and I thought I had coverage. I'm glad I went behind them to check since they didn't do their job. They seriously need a class in completing the paperwork and finishing the job.

I purchased a GMC Sierra from Brown and Wood in April. They could not have made the process any easier. They offered beyond a fair price and went out of their way to make the paperwork and delivery as convenient and fast as I have ever experienced. Highly recommend this dealership for your next car purchase.

I went in for an oil change and to get air in my tires. The gentleman said my tires needed rotation and balancing. He explained that there was some fraying on the tires and that since I was driving over 600vmiles the next day that it would be a good idea to have that done. Everyone was extremely friendly and very knowledgeable.

Everyone go see and ask for Thomas he did an amazing job and helped me through the buying process.

Just as read previously on here. The sales manager isn't honest, lied and couldn't even be humble enough to admit to his mistake. The salesman Chris needs better training, could've upsold me and didn't take the opportunity. But at least he did admit to his part. TIM WAS GREAT !!!! He got the deal done. Very professional and transparent. The part I liked about Tim the most he didn't take this opportunity to throw his coworkers under the bus. Regardless of him knowing their wrong doing he asked could we just move on and get the deal done. He should be definitely commended for staying professional.

I love the service level. They care about their clients. You receive personalized service and from my experiences with them its about more than the sale. If you're looking for a sales rep, see Martin Maurer! He takes customer service to a completely different level.

I purchase a 2019 Cadillac from Anthony Goins and the customer service was excellent from start to finish. Anthony handled the transaction over the phone since I was out of town. Anthony continues to stay in touch.

I came in to look at the 2014 GMC Sierra All Terrain and wound up selling my 2005 GMC Sierra, which I bought new from Brown and Wood, and placing an order for a new 2014 GMC Sierra All Terrain Z71 Summit White. So all in all I would say the visit was productive for all concerned. It is the only dealership I will deal with . All the staff, of which some I have known for 30 plus years, are the most courteous of any dealership that I have ever been in.

Thank you Dion Gaskins and the Brown and Wood team for always being there to serve. Shout out to Jeff Gray for amazing service and pleasant demeanor.

Lover dealing with Mark!! He has always been very honest & I trust him!!

The worst service ever I had, the customer service is bad and not helpful.
very very expensive.
Will never deal with them again.

Had a great buying experience. This was the second vehicle we got from them. We did run into an little probably after the sale. And. CT the sales manager to care of everything. Thanks again.

During my visit at brown and wood the manager CT was extremely helpful. He was quite knowledgeable and answered all my questions. I needed a price quote on a few things and he got me the correct information without giving me the run around, allowing me to select the best option for myself and my budget. Highly pleasurable experience.

Mark in GMC service is the top of the line, always, always professional and courteous. We wouldn't trust our vehicles to anyone else.

Best Dealership, hands down, to deal with in Eastern NC!! I promise you won't regret your time spent here. Ask for Jerome Edmond, he's the BEST!!

Greeted promptly and courteously. Was offered a shuttle to my house. Work performed as requested.

The service was excellent and Kalvin was the sales rep helping me purchase the vehicle, to get the price that I waas a challenge but got the car

I, being a single senior citizen was stranded one cold morning in a parking lot. My car would not start and not knowing anyone in the area to help me I called Brown and Wood. I explained my problem and they sent someone out to help. In the end my battery was dead and they got my car started and advised me not to shut the car off until I have secured a new battery. I went to the dealership and purchased a new battery and had it installed. They were so kind to me in helping

I would never get my car serviced anywhere else. Brown Wood's Service Department does a great job and I totally trust them to honestly and accurately deal with any maintenance issues. They make me comfortable while I wait and move as quickly as they can to get the job finished.

I had to bring my car back after a tire rotation and alignment, the car was pulling to the left. They took my car in and gave me a loaner to use while they checked out my issues. They corrected the problem and the car is driving perfectly. Thank you so much Brown and Wood!

Friendly sales staff, bent over backwards to meet our needs.

Love the respect and kindness, as well as the professional service.

Updating my review of Brown and Wood. My first experience with Brown and Wood was less than stellar, but since then I have been contacted by CT from Brown and Wood who did a very good job at making a wrong right unfortunately the truck I was looking at had been sold. CT seemed sincere in his efforts and I believe that he was. It is nice to see that a bad situation can still have a positve outcome, and that there is still honest people in the car business. I would now consider trying to do business with Brown and Wood again. I feel that CT personally reaching out to me, which he did not have to do was a great show of character and that he beleives in himself and this dealership. That alone speaks volumes for his personality and how he beleives in doinv business. Thanks again CT for reaching out to me about the situation.

Purchased a nearly new Cadillac last year, just had first service visit. Quick and painless. Would definitely do business with them again

Jeff Pollard was our sales person, and he did a marvelous job. He brought the test vehicle to our home and answered our questions with ease and confidence. Jeff even brought the new car to us when it was ready so we could finish the paperwork at home. We have a 5 year old and 5 month old. It was a real pleasure working with Jeff.

The negative experience we took away from the event was having to deal with Erik Birmingham, the sales manager. He talked at us rather than to us, and he offended my wife by talking to her like she was the "little lady" during negotiating. He is the classic reason why car salesmen get a bad reputation. I hope I do not need to deal with him the next time I need a car, but Jeff was a joy to work with and we are hahppy with the car.

Great place to buy a car . ask for Micah Spaulding he sold my brother a car and we had a great time and got a good deal !

I had an appointment and was out in a relatively short time

Always receive personal attention and excellent service in a timely manner.

Great communication from Jeff the service advisor, I really liked the texted updates