BroadConnect Telecom Canada Reviews

Dealing with them for four years. Sent them a request online today at 11:13am to change my outbound call display... sent me back a reply at 11:16am that it was changed. I think that speaks for itself.

Thanks to the tech Dhiren Patel

Wow

I really don't recommend their service. Our IP phones can't receive any phone calls over 24 hours. But BroadConnect still have no solution for us. At first, they just said it is the issue on our end. But after we told them, our Internet provider double checked and confirmed there's no problem on our side. Then they are silent. Now our business is 50% stopped. They are killing our business.

Great up time, fast and secure connections and quick customer response. Could not ask for more.

I strongly encourage all interested clients to look elsewhere. Security and customer service are a weak point for BroadConnect. After arguing with their customer service for days over system downtime, they finally relented and started looking a bit deeper.

To their surprise, someone was attempting to hack our account, and it was continually locked out. When I complained to customer service, they blame me for not being on their network.

BroadConnect is a company without the expertise or staff to handle your business needs. Unfortunately, this is a lesson I had to learn the hard way.

We use broad-connect for our hosted PBX services. Great customer services, voice quality and lots of call centre features and capabilities.

We have been using Broadconnect at our office for a couple years now. Service is great, price is great, the support team is always quick to respond and fix any issues. I am so happy we switched from OneConnect, I am always referring other organization to Broadconnect when asked about our telecomm provider.

Recommend anyone to reach out before making a decision with another VOIP provider. Not many can compare with their full offering and as competitive.

Having challenges and will continue to have them over the next few years.

Do not jeopardize your business with Broadconnect. They start out as a great company. With a salesman who probably went to the Less Nessman school of sales ( No disrespect Less) Once they got the sale. The company and staff go from Hero to Zero!. They do try to fix issues but they simply do not know how. Their email and voice mail boxes are full. If you are going to use Broadconnect make sure you have a dedicated IT and or VOIP specialist on your payroll. Broadconnect has cost us thousands of dollars in lost revenue and more importantly is hurting my companies reputation as many think we are not returning calls when in reality we are simply not receiving them as we thought we would and have never been showed how to use all the options which is supposed to make running our business more efficient.

Frustrated after over 15 different calls to many vendors across southern Ontario, Broad Connect saved the day! Nitin was extremely helpful in our communications, partnered with a high of level of professionalism when we met later in the afternoon. I got the exact products we needed, the best price imaginable, and received everything on the SAME DAY I might add!

I would HIGHLY recommend Broad-Connect Telecom for any of your telephony needs.

Great service. Easily accessible. Quality product at competitive rates.

Terrible people to be around and racist , prejudice, all the above

Broad-connect is one of the best company for providing SIP Trunks in GTA . They are customer satisfaction oriented company, and they take care all my challenges on a priority basis. I will strongly recommend this company to everyone who needs reliable SIP Trunks.

I definitely wouldn't recommend Broadconnect for VOIP phone or internet! They are very expensive! Our internet connect was very poor and it took them over 1-year to figure out what the problem with our modem was. We are saving over 50% with our new provider which gets us a much faster internet connection.

Great Service. and excellent customer service from Jey Chandrasegaram!! Explore1.ca Lt is very happy with our new phone services.

Working at BroadConnect has allowed me to help customers with BAD VoIP Business solution experience move to Better fully managed Solution that solves their issues and gives them the Business Communications they need and wanted.

The service works, support is pathetic. You'll have a great account manager but they will not have equally good support from their sales and support staff.

We have been having issues with internet and VOIP phones for 4 months. Problems are persistent and never solved. Our equipment was replaced with outdated equipment that was heald together with scotch tape. Tech support tries to help, but nothing is getting solved. We were assigned an account rep who became invisible and could not be contacted by us for help.

WORST EXPERIENCE I've ever had with a phone company.

This company has horrible customer service. since connecting in December our phones have not worked consistently for more than a couple weeks and when we try to get help they insult us, act like we're stupid and blame us for the problems. We asked for a tech to come by and help but the didn't send one so we ended up doing research online to fix the problem ourselves, BTW if your a woman they truly believe you don't know anything about technology proved by after our female IT person told them that she was one they still tried to explain the difference between a modem and a router.

I have been a customer of Broad-Connect Telecom for only a few weeks and already found that the team at Broad-Connect to be extremely prompt and attentive to my telecom needs and I have high standards to meet. I have been looking for not only a business phone solution but a solid contact person and customer service rep and I found that in Jey Chandrasegaram. I am not a technical person and Jey and his team were able to help me get my system up and running to start helping our clients. If you are looking for a professional telecom company that delivers, Broad-Connect should be your choice. You won't be disappointed. - Greg Rennie | Hasu Behavioural Health

After a week of empty promises to get office phone & internet back up and operating was very frustrating. Our business was on the verge of shutting down. Unable to conduct daily business activities due to the inefficient and unprofessional services. All Broad- Connect claims to be reliable has proven to be BS. After speaking someone by the name of Tom over a period of a week -whom neither competent or capable to resolve or head me in the right direction to get my business internet or phone services back up and working.

Not satisfied in any services, solutions not reliable, dropping frequently, sales team offering big stuff but qualify of services not leveraging as price of products.

World's worst phone company. Horrible service. Even worse support. Run. Use Vonage or anyone else. You're better off with string and tin cans. It will be less frustrating, trust me, I was a client for 2 years and finally escaped.

We needed a phone system for our new location in Vaughan. After getting some pretty competitive pricing from Primus and various other providers, I was connected with Jey from BroadConnect via their chat. Instead of just pricing out the number of phones we needed (like everyone else did), Jey took the time to figure out the REAL needs of our business before presenting a solution that seemed to be a better fit for our budding business.

It was definitely the right call choosing BroadConnect!! It was evident in the way they handled an issue when certain calls were dropping out unexpectedly.

They diligently worked through the process to come to the conclusion that the networks needed to be completely segregated. Jey kept me abreast of all the updates/details throughout the entire troubleshooting process, even though he was physically in Calgary, which was a huge help! I really felt like he had our best interests at heart. A feeling you wouldn t normally get from your phone company, especially when you are a small business.

If you need phone and business internet services tailored for your business that just works, call Jey & the BroadConnect team!!!

They have an amazing support/tech. team! Anytime we experience any issues, they have us up-and- running with an hour. Very impressed with their services.

Horrible customer service, rude technicians. It takes weeks to get issues fix. The company failed to provide services they've promised.

BroadConnect is the most customer centric company who has their main focus on customer satisfaction and provide great experience to their clients. If your company needs a reliable phone system backed up by professional and amazing people to provide you exceptional customer experience, BroadConnect should be your provider.

We have been a happy Broadconnect VoIP client for many years and have several of our clients also on their service. As an IT provider running a Help Desk we need to have rock solid telecom service and Broadconnect has delivered. I would recommend their service to any business.

Being part of such an amazing company is awesome. Very smart people, hard working and respectful. Strong leadership & good technology.

Big Al's Aquarium Headoffice and Corporate locations have moved over to Broad-Connect Telecom Inc about 2 years ago now, the transition was seamless and well executed. Very minimal downtime experienced.

We have several locations and services provided from Broad-Connect, which includes hosted PBX cloud solution, Call Centre Application, VDSL connections at our store locations and 100 MB Fibre connection for our Headoffice location. We recently expanded to the US market using the same system.
Service has been great from day one. Quality of service is 100% better that what we experienced from our previous provider. Functionality of Broad-Connect service has allowed us to do more with our system and will allow us to expand service to our Franchise locations in the future. We are finally on the right platform to grow our business further.

Our only regrets with this entire process is that we should have done the move a lot sooner.

You are in good hands with Broad-Connect Telecom team as they truly care about the customer experience and will ensure your needs are addressed in a timely manner.

Keep up the great work!

We've used Broadconnect at our office for over 5 years and have been very satisfied with their service and pricing. Compared to some competitors, they really offer a truly flexible and impressive list of features. The service uptime is pretty good. A few times we had to call the support (call quality wasn't great and one time new phones configuration got reset), but overall - Broadconnect is a great VoIP provider.

We had one of their tech guys come in to fix a internet issue while we had internet with them, ended up knocking out our internet and phones, left to go to another job that was apparently more important and left us with no phones or internet for more than a day. Re-occuring muffled/drop calls still continued, billed us for 8 months of internet service that we didnt have through them anymore. Ended up terminated their services due to these problems and more, now they are trying to charge us over $4k. What a joke!

We have been using Broad connect for 7 years . The service level is great, the new innovations are always helping our process . The top senior management are engaged and always available when needed.