Bransons motorcycles Review

I'm a bike instructor and have purchased some bargain riding kit from them. They are friendly, helpful and Will, in parts dept. couldn't have done more for me recently when some motorcycle boots didn't live up to expectation, he sorted them out under warranty.

Great quality motorcycle training and 1st class instructors. A bit pricey for training but their only local competitor offer a poor service

Very disappointed with this training provider. I told them my daughter was a complete novice prior to them accepting her 'all smiles'. I haveJust picked her up in tears following her second CBT that Branson's advertise as a 1 day training course, yet seem to run as a 'short as possible' assessment.

Both times her day was ended before lunch time. (This is despite following Dens advice, and changing her from a manual to an auto bike for the retake in order to 'as good as garentee a pass next time').





It is unfair that the advertised 'days course' (that il admit does require a '2hour road ride') has now, on two occasions, ended before lunch time, and just proves all they want to do is pass the fastest and fail anybody who requires actual 'training'.

Throughout both occasions my daughter was with other candidates and received NO 1 to 1 tuition.



On her 2nd day She claims she was subject to a comment about the instructor's 8 yr old being able to do better than her (this was the guaranteed retake- on the auto!).



I question if this experience should be in fact be a matter for trading standards to investigate. A CBT is 'compulsary basic TRAINING' right?.



Now found another local provider very nearby who advertise 'one fee despite how many days the training might take'. They claim to provide 1 on 1 tuition throughout, have cheaper fee's, brand new bikes, and have confirmed upon visiting them, that they would NOT end a days training before 4pm.

Seems you dont ALLWAYS 'get what you pay for'!!!!.

Brought a second hand bike from bransons in 2016 Nothing but trouble from the start.
Bike wouldnt start when i wanted to take it out. Took back numerous times. Was told it had new parts fitted (pick up coil rectifier and battery and a broken wire) and they had fixed it. But was clearly still had old parts. When confronted they told me it was not the rectifier so put old one back on.lied to my face! Bike was damaged when in for repair. Not a thing offered! They polished it it had a scrape on the tank! Still waiting for the phone call to repair. (1 year later) offered a 3 month warranty. They couldnt give a toss. Oh yeah by the way that new battery which you apparently fitted! It was dated 2006 my bike is a 2007. I have changed the battery so it now starts when i want to ride it!!
Would never by another bike from them if that is how they treat customers!

Mate bought bike from them... all good and free coffee.

Just passed my test through bransons.brilliant cant thank them enough

Had my CBT today and passed. Stef was a calm and funny instructor, I was abit nervous but he got the nerves out and made me comfortable and confident. Like to say a big thank you!! I Highly recommend Bransons.

This is what customer service is supposed to be like.

Absolutely fantastic complete pleasure my instructor mick was a star he went at my pace and boosted my confidence on a manual highly recommended without a doubt I'll be going back for my A2 no question!! And the staff there are a complete pleasure to talk to all positive

Great dealer and top workshop. All staff excellent and helpful as always.

The staff were very helpful and friendly and professional

A fantastic retail experience, Good products Great People.
Full range of bikes to test ride and no pressure sales tchniques made my choice an easy one .
Marc Powell handled my bike purchase and made it hassle free on my part.
Lyndsey was brilliant when i was looking for clothing - Lots to view and try on ensuring i could choose the correct stuff for me.
and they were very competitive on price. so much easier to deal with than online companies.

I'm sorry owners for having to put this up here but unfortunately no other way of contact I believe my father works for you as a top mechanic.i have some bad news which I would like past on if possible, as parents to an only child I believe they need to NO that I'm very ill and it's not looking good I ive been diagnosed with crumbling spine and I've not long had a 7x4 tumour removed from my thigh which due to the rapid 4 stone weight I've lost it's not looking good and as my parents with no support apart from my wife I can't even afford a electric wheel chair as the disability I receive is nothing so I hope this gets to both my parents mother as well I have all letters to back this up if he don't believe this statement ask him to ask his mum she's seen my paperwork and 10"scar down my left side once again sorry to have to upload on here understand if I don't get a reply maybe I should let people know ow you blackmailed nan so I didn't get my inheritance that grandad wanted me too have, you forget me and Tina had our own business that we shut down so Tina could look after grandad your dad not mine he would have gone in a home if it weren't for us , plus I got so close to grandad I was the one that see him take his last breath not you not nan ME So as my father and mother you should help me you have not spent a penny on me since I was 13 and what about your grand daughter ?names are Larry and dianne Crassweller a bit of financial help is all I'm asking for as I'm sure I'm owed it so everyone keeps saying kind regards Wayne Crassweller

I only live 2 miles away from the dealer in Bournemouth, but travel to have any work done on my bike at Bransons, these guys are not only friendly, but very helpful and I would thoroughly recommend them to anyone who owns a bike to use them.

Great service, knowledgeable staff, love spending time here.

Great sales team . No fuss or hassle .
Genuine friendly team .
What you see is what you get . Nothing was to much trouble without being over bearing . Explained options available.
Well happy from start to finish.
Thanks

Staff were very friendly and helpful. Able to answer all my questions and happy to chat about motorbikes. No pushy sales people which really puts me off a place. My friends weren't wrong when they recommended this place and I will be recommending it to other bikers now as well.

If Dennis tells you that you will pass then you will and there's no need to argue about it. He knows what he's talking about! It was an absolute pleasure to do my course and tests with Bransons team. I've passed in first attempt thanks to friendly and relaxed atmosphere, clear and very competent instructions, and a bit of personalised songs over the radio. I can't recommend Stef and Den enough. I'd love to ride with them again, but they were just too good at their job and made me pass too easily! Thank you guys!

Dropped my bike in for the annual service...employees are always a pleasure to deal with. All steps are in place for the current pandemic situation, that we are in. Always made to feel welcome, would definitely recommended and will return when it's time to upgrade A*

Incredibly helpful , very knowledgeable staff, a whole load of very impressive Honda and Kawasaki motorbikes, along with a good selection of motorcycle gear.

This is a good main dealer that has a great selection of new and used bikes for every style and price range you could need.
The parts and service desk staff are really friendly and efficient and the coffee isnt bad too. There's also a good selection of helmets, clothing and accessoried to choose from.
Basically this is a 1 stop shop for all of your biking needs and I've been a happy customer of theirs for over 10 years now, buying new and used bikes, parts and using the workshop for repairs and servicing.
All in all I give them top marks

such awful experience paul did,nt kept his words.. complete waste of time ..he made me wait about 45 days and after try to be tricky and get more money out of me ... when we agreed on deal 45 days ago..and i put deposit down
finally when time came for delivery of my scooter.he let me down and refund the money ...or asking more money to pay......
very disappointing....
and all i got in return sorry....joke.
100% will never go again........! 0 out of 10 ....
very unprofessional peoples...
avoid please ....

Very helpful non pushy people looking forward to do a deal soon.

Good selection of bikes, good service good accessory section

Great friendly team a good laugh with good training methods and top notch gear cant fault the service

Excellent service. Fixed price annual maintenance carried out exactly as described and on time. Free hot drinks while you wait/browse. I think a loan bike was available if needed. Good range of new and second hand bikes in stock, and sales chaps had time to talk. Lots of eqpt for sale too, at all prices. Highly recommended.

It was excellent from start to finish, mick was brilliant and would recommend!

Everything about Bransons motorcycles is absolutely first class and would recommend them every time.
All the staff are friendly and welcoming, making you feel very at ease. Chris will do all he can to make sure you get your tests as soon as possible, even if that means taking you there himself.

As for the training, everything right from my CBT all the way through to my MOD 2 was done with Den. I really can't recommend him highly enough, a fantastic instructor and a genuinely nice guy to be taught by. Got me through every test first time thanks to his help.

10/10.

Completed my training from CBT to A2, and bough two motorcycles from them, fabtastic service from some really great people.

Could not speak higher of the team at Bransons. Relaxed, fun and educational. A professional service from taking my CBT all the way up to completing my Direct Access and leaving with a full bike licence. The bikes supplied are a lot of fun too!

They took me from no experience on a bike to full licence in four and a half days. No mess, no fuss, simple and easy.

If your looking at learning to ride a motorbike, do it here.

Such an amazing place loads of bikes for sale did my cbt here perfect price can t wait for my A1 here 10/10

Honda, Kawasaki and Yamaha plus a range of high quality second hand bikes along with coffee and seating, well worth a visit!

It's expensive as you'd imagine from a dealership, and the staff don't seem particularly interested unless they can smell money on you.

Lovely, easy buying experience, with a cracking deal on a new Honda. Thanks to Mark for sorting everything out as asked, very happy with my new bike.

Cracking team ! Sarena handling my short notice on wanting to get the CBT and direct access course done in a really short amount of time. Dens got a cracking sense of humour and really knows what he's doing with the training. Passed first time on both modules and now I'm free to give my mother heart attacks for the rest of her days ! All in all had a really great experience! 10/10 would recommend.

Apart from a young girl, nobody else was interested in helping. Guys behind the counter were more interested in their own thing. One particularly sorting out something to do with his daughter on the phone several times. Yamaha and Kawasaki showrooms are nicely kept, Honda dealership looking a little tired with not very much in new stock motorcycles. Reasonable range of clothing.

3 different franchises, Kawasaki, Honda and Yamaha. All types of new and used bikes for sale. Clothing and workshop

Bought loads of bikes over the years, friendly and nice to see the same team their and growing the business into other makes, although the original Honda is still my favourite.

Very helpful staff and not too pushy, good selection of bikes & clothes.

Great covid safety precautions and friendly staff with a good range of bikes, clothing and equipment

Got booked in for my DAS a couple of weeks ago, absolutely brilliant service, positive and encouraging attitude from the instructors gave me the confidence to pass first time, no faults! Highly recommended, big thanks to Dennis and the team!

Absolutely great knowledge and very helpful and friendly staff

Good well stocked shops unfortunately noone around to assist in either Yamaha or Kawasaki

Good bike shop and brilliant after sales with any problems.

Such a fantastic day whilst doing my CBT. Steph is a brilliant, funny and charismatic instructor, fair and has an excellent amount of patience. I felt safe, in control and always knew I was being taken care of by someone who had a passion for everything motorcycle related!
Bransons Motorcycles was clean, sanitised and offered a good selection of refreshments throughout the day. They even catered for my hearing impairment, which I was incredibly grateful for.
Just absolute first class, second-to-none service all round!
I learnt a lot in such a short amount of time in a high-energy, fun and exciting way.
I will definitely be going back for my full motorcycle training after I pass my theory.
Thanks so much again, guys. I d work with you all if I could!

Exciting and rewarding experience, the instructor was very adaptable in his teaching methods and had a good sense of humour which helped keep me calm whilst learning a new skill with risky aspects.

This was my second time using this training school (first time was a couple of year ago for my A2). Went in to book my training in late August. Chris was very hepful and tired to get me the best and most convinient training and test dates (which was much more difficult than it sounds given how things have been going this year).
Got it booked and started mid/late September. I had Den as an instructor and he took the time to go through all Mod 1 excercises with me. He also gave me plenty of tips for my Mod 2, as I already had previous road experience and didn't have too many bad habbits to break. He was also extremely laid back and overall just a really nice bloke. If I could give Bransons Kawasaki Motorcycle Training more than 5 stars I 100% would! (Den's singing was heavenly as well)

Very good customer service when I bought my bike from them.
Just wish they could have told me what type of engine oil was in the bike (mineral, semi or fully synth). A quick call to Kawasaki could have found this out for me.
Dirty bogs too!

There a helpful bunch , and do what they can to sort you out, although sometimes it's like they need a few more employees on the showroom floor to help as I walked around for about 20 mins before someone asked if I needed any help

Good place to visit. Very friendly and helpful staff.

Did my a2 mod 2 with them in October 2019, amazing bunch of people, very supportive and very helpful, even bought my first big bike from them, a 2018 mt07, highly recommended for doing any level of your bike test or buying a new bike

From the first phone to call to picking up my license, Bransons made the process a real pleasure. Approachable, knowledgeable and top of their instructors game, Den and Stef know how to coach, cajole and kick (when necessary) to get your skills up to ride and pass your test. Highly recommended.

Brought my Honda CBR from bransons the assistant was absolutely spot on really helpful with everything would defiantly recommend this place to anyone

Friendly service from Chris at the Kawasaki sales . Telephone response not so good found it difficult to get through to the relevant person.

Just plain awesome. So accommodating and helpful it's a pleasure to give them your money.

tried to p/x my bike only to be told they did not want it.a 10 year old bike.
they just want to sell there over priced new stuff.but keep it 10 years they doh wanna know afterwards.best of luck in future .
not that you got one. way things are goin in bike sales

Pleasant staff and helpful. Couldn't match price I could get elsewhere but will use for servicing

Informative and helpful sales staff I visited the Kawasaki branch to view before I buy my dream bike and I will definitely be returning

Great range of bikes, excellent customer service, highly recommend

Nothing new but was impressed with the Chinese hms 450 cafe racer .

Helped me get my first bike a while ago, and return whenever I need something motorcycle related.

Passed my CBT here, really friendly instructor who made learning fun and really enjoyable. Highly recommended!

Well ready the only place in Yeovil to go for motorcycle sales and parts. I do like the staff there too. You can gets some good deals.

Always a positive experience, and some fantastically clean second hand motorbikes that are very tempting. (y)

Saw a bike on their website and decided to go and see it, have a test ride.
I was given the bike for an hour with no sales pressure.

On my return Ian the salesman, presided over the deal, which he did experty and in a very helpful, friendly way.

I found the customer service in every manner was exemplary yet professional.
I would highly recommend Branson's to friends, colleagues, even enemies !!!

Thank you Ian, for my Kawasaki GTR 1400.

I purchased a new Honda vision 110 from the Gloucester branch and had trouble with the starter motor not engaging after 7 months bransons offered me a deal to upgrade to SH125 with no help from Honda uk
.
Honda uk 1 STAR

Dealer 5 STAR

Really helpful and knowledgeable, helped us after a breakdown.