I recently purchased some products from this company and I am very happy with my experience. The quality of the products is great and the customer service was excellent. The staff was helpful and friendly, and they answered all of my questions promptly. I would definitely recommend this company to others.
👍 Boyd Industries, Inc. provides exceptional products and services. I am extremely satisfied with my recent purchase. The customer service team was very helpful and went above and beyond to assist me. The quality of the product exceeded my expectations. I highly recommend Boyd Industries, Inc. to anyone in need of their services. 👌
This company provides outstanding products and services. I am extremely satisfied with my recent purchase. The customer service team was very friendly and helpful. I highly recommend this company to anyone in need of their services.
Boyd Industries, Inc. is an excellent company. The quality of their products is top-notch and their customer service is outstanding. I have been a loyal customer for years and have always been extremely satisfied with every purchase. The staff is friendly and knowledgeable, and they always go above and beyond to ensure that I am happy with my experience. I would highly recommend Boyd Industries, Inc. to anyone in need of their products or services.
I have been a loyal customer of this company for years and have always been impressed with their products and services. The quality of their products is exceptional and their customer service is outstanding. I would highly recommend this company to anyone in need of their services.
😊 I have been a customer of Boyd Industries, Inc. for a while now and I am very happy with their products and services. The quality of their products is excellent and their customer service is top-notch. The staff is friendly and always willing to help. I would definitely recommend this company to others. 👍
I have been a loyal customer of this company for many years and have always been happy with their products and services. The quality of their products is top-notch and their customer service is second to none. I would highly recommend this company to anyone in need of their services.
I recently purchased some products from this company and I am highly satisfied with my experience. The quality of the products is great and the customer service was excellent. The staff was friendly, knowledgeable, and went above and beyond to make sure I had a positive experience. I would definitely recommend this company to others.
👌 Boyd Industries, Inc. provides excellent products and services. I am very happy with my recent purchase. The customer service team was helpful and friendly. The quality of the product is exceptional. I highly recommend Boyd Industries, Inc. to anyone in need of their services. 😊
I recently purchased some items from this company and I am very pleased with my experience. The products I received were of great quality and the customer service was excellent. The staff was friendly and helpful. I would definitely recommend this company to others.
I have had Boyd equipment for almost 20 years and have been very happy with quality and can say that the units still look great. My biggest complaint as an orthodontist that likes to fix his own equipment is that the parts are extremely expensive. When the company was owned by Bruce Livingston he took pride in the fact that his equipment could be easily repaired and would give discounts on the parts to the few of us that don t mind getting their hands dirty. I was just a little disappointed that a petal limit switch on a chair seems a little pricey at $45. Maybe it is a gentle way into pushing me into some new equipment.
Having worked in the orthodontic field and spending countless hours on the ground working on various pieces of equipment with difficult to locate parts, Boyd used to be the absolute best company to work with. Professionals who clearly had decades of experience repairing and maintaining equipment were only a phone call away, and were always happy to help you find whatever obscure part was needed to get a job done. It was one of the rare companies which, in my admittedly narrow view, I did not roll my eyes before calling, because they were consummate professionals. Sadly my compliments have all been made in the past tense. Several months ago, a small piece in one of our units snapped. No problem, I will call Boyd. The gentleman I spoke with in parts was friendly, but had obviously had little more experience than I did with locating these parts. At one point, he stated "I'm sorry, I'm new." this immediately endeared him to me, and my patience level sky rocketed. However, he would "call me back with my part." A week passes, no part, no call. I call back. Same gentleman, no recollection of my call. No problem. Explain again, "no problem, I will find the part, get back to you." A few days later, I call back. Literally the same thing. I voice my displeasure and call a competitor. I have the part in three days. No biggie, I have crummy days/weeks too. Fast forward to a couple of weeks ago. Control box on one of our units (previously purchased from Boyd for mucho deniro) is busted. Doctor calls Boyd and Boyd states control box AND junction box will need to be replaced. Doctor orders both because he makes the mistake like me that Boyd cares about their professional relationships with their customers. Control box is replaced and unit works fine. I call Boyd to facilitate return of junction box. Because this is not your grandaddy's Boyd Industries, it is very difficult to get someone on the phone. No problem, leave a message. Day and a half later, I receive a call from a nice gentlemen in customer service. I explain my situation, and he responds "no problem, you need the parts department" and transfers me. Then a young lady answers. "oh you need the parts department" yes, I do. again waiting. After several minutes, she returns to the line and states that the parts department will have to call me back. No problem. None other than the Gerald from Christopher Cameron's previous review calls me back later in the day. Now I'm on the phone and he has to wait because again, you cannot reach Boyd's parts department any longer. The old timers who knew what you needed and were happy to help troubleshoot are long gone. He hangs up and calls back awhile later annoyed that he had to wait on hold, which... is kind of ironic...Anyhow, I apologize for the phone tag and explain our predicament, and again like Christopher Cameron's review, I am told about Boyd's no return policy. I understand to a degree, but it was Boyd that stated that we need both parts. Not according to Gerald. According to Gerald, Boyd is "just doing what the manufacturer recommends." Maybe he is. So I say, you know my doctors spent a small fortune with you guys last year, and I'm sure will do so in the future if we can wrap this small issue up and you can make an exception. "No." All I know is that if a mechanic tries this with your car enough times, the local news team will be on your case and you'll eventually go to jail.
Boyd is clearly another company that had a good reputation and was bought for that purpose, and is now going about the business of exploiting previous customers. The sad thing is, I'm sure that they'll get away with it. I tried to find CEO Adrian E. LaTrace's email address to send this complaint to, but it is not listed on Boyd's website, so I am forced to take to google. If you have the chance to avoid Boyd, I recommend that you do. There are plenty of other companies willing to take your money.
Note to whoever replies to google complaints on Boyd, please save your energy, and use it to treat some of the other customers you have boned a tiny bit better.
Terrible customer service. Regulator was leaking water into my office. I sent a video to Gerald to review. He stated (of course), you need a new part!
The next day, not a drop of water. 2 weeks later, not a drop of water. The part arrived. I told Gerald, there is no need to change the part as everything was working. Gerald said, must have been blocked and to make sure you flush it regularly. I said, I have never heard of "flush it regularly", why didn't you explain this trouble shooting prior to sending a part. He kept reiterating "once it is sent no refunds". Given the circumstance, I still have a brand new part, untouched, and I believe it should be acceptable to return. Gerald stated, a technician told you to get a new one. That is a lie. I had the building maintenance look at the leak and state "call the company where the unit came from to ask their opinion". Numerous other issues, please look elsewhere!!! After posting my comment, Sorella (who works for Boyd Industries!!!!) gave her company a five star rating. You can see how looks very suspicious.
It's been over a year since I started at Boyd, and I can only speak to the employee experience here. I've loved being with the company and collaborating with the leadership, sales, and customer service teams. It's truly an environment where dedication and innovation are celebrated.
linkedin.com
