Boyd Chevrolet Reviews

Lee, Tony and Heather and all the team at Boyd truly made buying a car a comfortable and friendly expierence.

Andy at Boyd Chevy worked with us to find a truck with the exact specifications we were looking for. Couldn't be more happy with our new truck and the easy car buying process provided!

Do yourself a favor and use Boyd Automotive for your next vehicle purchase. The folks are honest, professional and centered on the customer experience. I have never received the same kind of experience having purchased vehicles from other dealerships. For this reason, I will only be buying vehicles from Boyd from now on.

Out of all of my car buying experiences, this one was truly the best. Low pressure, easy-going, super friendly staff. We were in an out in no time. Thanks to Ed Murdoch and Boyd Chevrolet for helping us with our Chevy Bolt!

After multiple issues with our 2015 Tahoe the folks at Boyd worked with Chervrolet Corporate and negotiated a favorable deal on a new 2018 Tahoe. After owning 6 previous Tahoe's since 1995 the 2015 Tahoe left me very disappointed , however, Chris Taggart our sales rep was very attentive and resourceful in finding the right combination of vehicle and price points to make the exchange a pleasant experience. Service of this caliber is what it takes to salvage a bad situation. Thank You Chris. Also thanks to Roger, and Joey for their help on this deal.

Cameron Owen in Service did an outstanding job coordinating service on my CTS. His professional demeanor gave me confidence all would be well.

Heath is a awesome salesman...You can tell that he takes pride in making sure his customers are extremely satisfied.. Between him and his associate's I walked away from there as if I was family...Mr.Boyd should be VERY PROUD !!!!!

I purchased a vehicle from Boyd in 2015. The process was quick and painless. Tate Shaffer assisted me before I arrived at the dealership. She was very knowledgeable and professional. I highly recommend buying a vehicle from Boyd!

It was great we went in to have a key fobs reprogrammed and it took them about 20 minutes and then they were done everything was great and it was low cost I would definitely go back and refer them to anybody who needs General Motors work

I just had the best experience ever buying a car at Boyd. Mark was my dealer and he really sealed the deal for me. He is friendly, knowledgeable, patient, and very genuine. I will definitely be recommending Boyd to everyone interested in finding a car!

Such a great place Todd helped us out a lot he took real good care of us and did everything he could to get us into a new to us vehicle, and Tony in financing is an awesome guy. Go on by and ask for Todd tell him Chris and Tabaitha sent you, you wont be disappointed.

Lee Edgerton was a gentlemen. He listens to our needs and found us a great car. I would recommend him to anyone wanting to purchase a car whether new or used. He spent several hours with us. He also went through all of the extras on the vehicle. The staff as a whole has always been polite. The receptionist also asked if we needed any coffee, soda or hot chocolate. I could not ask for better service.

Chris Taggart was our sales person and did a great job working with Roger (sales manager) with getting the price of the 2017 Buick Encore where we wanted it.
Chris did an excellent job of going over the car functions and help setup some of them.
All the folks at Boyd Chevrolet, Cadillac, Buick were very friendly.
We would recommend going to them first if looking for Buick, Chevrolet or Cadillac.

When I arrived for my appointment, the service person was waiting for me. When I walked in, he called my name and verified why I was there. I was notified when my vehicle was ready and thanked for my business.

Troy helped my husband and I find the perfect car for us. He was great to work with. We will definitely do here business again in the future!

What a nice surprise ! I don't even have one their vehicles, but they were still happy to help me. I didn't have an appointment ... I just stopped in and was greeted promptly by their Service Advisor, Steven Watkins. He went right to work on getting my car taken care of and I was back on the road in no time. Their new dealership service area has a very pleasant waiting area and their Service Advisor is personable and efficient. Makes me want to get rid of my Volkswagen Passat, buy a new Chevy, and claim this dealership for my own. Thanks Steven ... Thanks Boyd Chevrolet.

Had a wonderful experience buying a new 2021 Chevy Silverado at Boyd Chevrolet in Hendersonville,NC.
Heath Potter was my salesman. His knowledge of the Silverado was impressive.
He was able to guide me to my dream truck and also help me negotiate a terrific deal.
I recommend anyone looking for a new vehicle to see Heath at Boyd Chevrolet

Salesman Mark Brown and the rest of the staff at Boyd Chevrolet were great to deal with. It had been 10+ years since we had purchased a new truck and the crew here made it a pleasant experience. This wasn't the first stop on our journey to find a new truck, but it is the one that we decided to buy from, mainly because of the friendly atmosphere. Good job Mark, TC and others at Boyd Chevrolet!

Polite & knowledgeable. All people ready to help. Clean, tidy and modern.

A wreck is always traumatic. Choosing a new car is a challenge! The folks at Boyds made everything better! Cam and Les, thanks for your concern and for truly "going the extra mile!" Mark Brown, you are patient and kind and knowledgeable. When I left the dealership, I felt at ease with the operation of my new Buick Envision It is so much fun to drive and the comfort level is wonderful Thank you, team Boyd.

Our experience was great. Working with Andy Schaefer made the entire experience very smooth. Andy was patient and very helpful in addressing our questions and requests. We ended up buying 2 cars from Andy! The entire staff at Boyd was professional and very helpful.

Ok service . Hard to get anyone to answer questions.

Great dealership. Our salesman, Ed Murdoch was great. He was very knowledgeable and ask questions to help us decide what we wanted in our vehicle. I would recommend the dealership and our sales person to everyone.

Our experience with Boyd Chevrolet Cadillac Buick was again a simple decision. We had previously had bought a Buick with Boyd and had the same experience. It was wonderful with all of the personnel. Our salesman was Lee Edgerton, answered all of our questions we had. We even had a great time with Shannon Hudson, Finance Director. They all work with you to get what you really want and you feel like you are part of their family, even the service department.

I really felt welcome and at ease when talking to Christopher Taggart about my next new car purchase at the dealership. I give Boyd Cadillac 5 Stars!

Got a good deal, treated well with no pressure. We enjoyed working with Mark Brown, I've traded many cars and Mark was the best salesperson we've ever dealt with.

Bought a nice used car from Andy Schaefer , great salesman to work with!
Quick and easy process also. Looking for another vehicle tell Andy I sent you.

An exceptional experience... Trace Slama was especially pleasant and helpful!

They were very professional and got the car fix in timely manner.

Everytime i come into Boyd, Oscar is so helpful and knowledgeable about the service i need done on my car. He gives me the best advice and relatively the economical best offer. I hope he stays there cause im definitely coming back!!!

I just bought a beautiful Cadillac form Boyd and Chris Taggart, the salesman, made it such an enjoyable experience. He was very knowledgeable about the car, especially all the high-end electronics, and very friendly. I highly recommend him and will to all my family and friends.

I had a wonderful experience with Boyd Chevrolet and Stephen, the sales rep. They were very patient and provided clear information during negotiation. I love my Chevy Equinox and the service I received!

We were in town on a business trip when our Chevy box truck broke down. Needing to get down the road, we explained the sutuation and asked if they could at least diagnose the problem the same day. Completely unwilling to assist us, they wouldn't agree to look at it for two more days. Same thing happened at another nearby dealer. Luckily, a dealer in Arden was kind enough to help us out.

Friendly service department that's always Pleasant to meet at the door

I had a great experience buying my car with Boyd. Nathan was great and worked with me throughout the process. Everything was professional and easy to follow. I love my car and is everything described it would be. I am a thankful and happy customer!

Best service department ever. I usually deal with Cameron. He is always so pleasant to deal with and they always take care of their customers. I have been with several different vehicles with them and never had a problem. Won't go anywhere else.

I enjoyed working with Kam Painter in the purchase of my 2018 Silverado. Kam was knowledgeable, polite, & was a great help in getting the price I needed to make this purchase. This is the 3rd vehicle My wife and I have purchased from Boyds. We have really enjoyed working with their service department over the years. Thanks Kam, we are enjoying our new Silverado.

Heather, Lee and the whole gang at Boyd Chevrolet were great. I was impressed by the longevity of all of the people that work here. It shows that the owners really appreciate there people and I appreciate that. Everyone was super friendly and helpful. The vehicle I purchased was as expected according to all of the pictures on their web site. Thanks again Heather Anderson-Johnson and Lee Edgerton.

I am more than happy with my experience! I was shopping several dealerships in the area trying to find my next vehicle. I wanted certain features and at a certain price point. Thanks to Mark Brown I found all the features I wanted plus so many more and at the price I wanted! I never felt like the salesmen were pushy, like some other dealerships were and I couldn't be happier with my new(to me) car! You've won yourself a new customer for any future purchases!

Troy Russell is an excellent customer service-oriented sales pro.

The team at Boyd Chevrolet has some of the most patient, gracious, and genuinely nice people I've ever met. My experience here was the best I've ever had at any dealership - next time I buy a car, I will absolutely be returning here and would recommend this dealership to everyone looking for good cars, a great experience, and even better people helping you with the process.

What a great place to find a vehicle!...Ed Murdoch help me find a really nice 4x4 Colorado pickup, it was just what I'd been looking for...Everyone I came in contact with at Boyd from Ed, to the sales manager Tony, Shannon in finance and then Cameron, the service adviser who got my front tow hooks installed were super...Friendly people, and a "feel good" place to do business with!...Thanks again Ed for all your help in making the buying experience an enjoyable one...Ed and all the gang at Boyd rock!!!......

Love our convertible Audi! AND our life time power train warranty!

Traded a car for a truck Saturday, Mark Brown helped me over the phone first and then in person as I was coming from Asheville, deal was done very quickly and professionally, enjoying my truck.

I have to agree with everyone else's rave reviews- this dealership really does go above and beyond. I bought a beautiful used Envoy at a great price for my son. The service was flawless: from the little touches like the coffee and water to just how friendly everyone was. I feel comfortable with the safety and value of the truck we bought. We'll be staying for regular service now and referring friends. Kam Painter is a rock star sales person. I can't possibly be happier right now. What a fantastic experience- thanks y'all.

We recently bought a 2019 Chevrolet Suburban from Boyd Chevrolet in Hendersonville NC and our salesman Ed Murdoch was easy to work with and treated us like family.

We went there to see a 2009 used Suburban with 169,000 miles on it and it wasn t available so he shows us a 2018 and as we talked about it we found that it wouldn t do the job that we wanted it to do. Ed was great about being up front with everything. So we talked about the 6.2 and 10 speed transmission but it wasn t available in the older Suburbans. We thanked Ed and went home and I couldn t help thinking about the Suburban, I went to the internet to check on the 2019 Suburban and found that it was going to be available with the 6.2 and the 10 speed transmission. I called Ed and told him about it and asked him to check on it for us. We made arrangements to Drive a truck that he had showed us a couple of days earlier. When we showed up Saturday morning to our surprise there sat an Absolutely Gorgeous 2019 Black Suburban with the 6.2 and everything we needed in the Suburban. Needless to say we had to take it home with us.

Ed Murdoch was really good to us and I know that he will be there for us when ever we need him.

Jim & Norma

Over the last serval years my husband and I have bought and sold serval vehicles. This will be our 2nd time shopping with Boyd and won t be our last. Our salesman Lee Edgerton made the process so smooth and couldn t of done a better job. From start to finish he helped us every step of the way and made sure that we got exactly what we wanted and kept it in our price range. I would rate him and Boyd 5 out of 5 stars and recommend friends and family to visit Boyd if you are in the market for a vehicle! We love our 2017 Chevrolet Suburban.

Went in to test drive a new 2018 Chevy Equinox and drove out with it shortly after. Rod Brown was very helpful in answering all our questions and concerns. We drove out soon after in our new car. All the arrangements were quickly and professionally handled by the Boyd staff. Fastest car deal we have ever made and are enjoying our new ride.

Well I called at 12:35 on sat the guy said come one down there open. I arrived at 12:50 and they said they closed and wouldn't sell me a part, there was no one to cash out. This place is a joke, worst customers service!

Lee was awesome to work with. No pressure or hassles

I was really pleased with the whole process. I was at the dealer only 2 1/2 hours. The salesman was really efficiant. The finance lady was really on the ball. Plus the coffee was really tasty. I will go back there if
i ever decide to trade vehicles again

Thank you for my, new to me, used 2017 Chevy Traverse, Andy was a great no pressure salesman. Mikie helped put together a great plan for it, and Shannon made sure the warranty was better than we asked for! Mr Boyd, you put together a great team with no pressure to buy and a great team that works well together! Thank you for all of you and the hard work you did.

While looking for a car I visited a lot of dealerships. Boyd Chevrolet had come of the best customer service in the area. I told the sales person, Mark Brown, what I was looking and what I was wanted to pay. He found the perfect car at the price at I wanted. I would recommend Boyd Chevy and Mark Brown to anyone looking for a car.

Oh my goodness, this is the best dealership I've been to! So friendly and so helpful! Believe me when I say that I was nervous when we walked in but Andy made us feel relaxed and like we were already lifelong friends! Andy went above and beyond and I can't say enough good things about him! Thank you Boyd of Hendersonville and especially Andy!

Very knowledgeable. Found the answers I was searching for. Ed & Steve explained them thoroughly. I shall return to do business with them.

Boyd is where I bought my last 3 vehicles. Absolutely the best service and people I have dealt with. Can't go wrong with this hometown dealer. Appoints for service are the way to go.
My daughter was having service with Valvoline in Ashville and paying 70.00 for oil change etc due to special oil and filter needed on 2016 Chev6 Sonic. Dealer charged 48.00 + tax. Don't always think dealer is more, not true. Fast too.

This company knows how to make there Guess feels Welcome.

I recently purchased a 2019 Chevy Bolt from Boyd. This was the most painless car buying experience to date. Chris Taggart, my salesman was very professional, had a very good knowledge of the car, and most importantly treated us the way I expected to be treated.

My 09 Silverado broke a linkage cable yesterday keeping it from going into gear. I called Boyd Chevrolet and i spoke with Oscar around 1:30 pm. He recommended a local tow company and my truck was on a flatbed by 2 pm and at the dealer by 2:30 pm. Needless to say, i was on my way before 5 pm. I will continue to trade with Boyd no doubt!!!

Recently purchased a new electric vehicle from Boyd Chevy. My associate, Ed Murdoch was extremely helpful and had more knowledge about electric vehicles that I had initially expected a dealership would have. All the staff were very friendly and the car buying process at Boyd Chevy was a far superior experience than prior purchases. Thanks again Ed and I'm loving driving around without purchasing gasoline!

In search of parts for my Avalanche, I called Jordan Morgan in the parts department. Not only did Jordan assist me in getting the right parts but also helped me solve another problem I'd been having. Thank you, Jordan for the friendly and helpful service. Being knowledgeable and polite, Jordan will have me as a repeat customer.

TLDR: They don't stand by the cars they sell, and neither should you.

I purchased a used car from here 05/01/2020, ended up leaving the dealership around 6, 6:30pm with my 2016 Ford Focus, just under 80k miles. I drove home, 33 miles away, and drove 12 miles to work the next day. Leaving work at 3pm, the check engine light came on.

I had split payment up over two days - about a third on the spot and the rest on Monday. EVEN WITH THE CHECK ENGINE LIGHT ON THAT QUICKLY, I STILL STOOD BY MY AGREEMENT AND PAID.

I called the dealership. They told me service dept was closed, asked who my salesman was. It was Mark Brown who was 'off celebrating his anniversary', told me to call back Monday. Called back Monday, they gave me a Tuesday appointment. On Tuesday, at my appointment, they told me it was an evaporation leak that wasn't a safety issue, and asked me to take it to a Ford dealership to get advice for handling it, gave me his card (Steven) and told me to call back.

I was busy with work, so the soonest I could go to the Ford dealership near me was today, 05/19/2020. The service rep there was great, told me in detail about the codes from the check engine light, and what it was going to cost to have them fixed.

On calling Steve, I was told I needed to speak to the sales managers about it, because the purge valve and the catalytic converter that was clogged (because of the leaking valve) wasn't covered by the powertrain warranty. So he put me through to Mikey.

Keeping in mind that this was an issue LESS THAN 24 HOURS after I left their lot, Mikey told me they would cover the purge valve, but wouldn't do anything about the catalytic converter. Ford priced me at $1500 to fix that, but an estimate at a nearby muffler shop got me down to about $400 for a fix.

But that doesn't matter. Because they sold it AS IS, and because I didn't pay for an extended warranty, Boyd Chervrolet Cadillac Buick doesn't care. I regret buying here. I will be telling everybody I know in this area not to shop used here. I will instead be recommending the Ford dealership that would have had the decency to cover something that happened THE NEXT DAY, that was very likely becoming a problem before that day. They don't stand by the cars they sell, and neither should you.

It was a great experience with no pressure and a laid back attitude. Chris T was very informative and had knowledge of the Cadillac car line and the Sales Manager, Darric, worked with us to determine the best option for us.

Andy Schaefer was our sales agent on the purchase of our new Cadillac. Andy was knowledgeable, informative and extremely easy to work with. I definitely recommend Andy.

We drove in looking for a Cadillac SUV similar to our SRX. After looking at a couple of LOCKED used SUVs, a salesman came to "help". We asked if there were more Cadillac SUVs and he replied "NO". We drove around the lot and to our surprise XT4, 5 AND 6 SUV type Cadillacs appeared, also locked. Again we got out and looked. And here came a new salesman who was very professional and personable- dragging behind was the original "salesman"...afraid of loosing a sale, I guess. We left, offended and disappointed with the attitude. Will not be returning! VERY DISAPPOINTED.
Soon after leaving got a text, "sorry we missed you!"
RECEIVED A MUCH WARMER WELCOME IN SPARTANBURG AT WAKEFIELD CADILLAC WHERE we found unlocked XT4s and a very helpful sales lady.
Thus the one star rating...
Soon

Absolutely wonderful experience! I had to bring my van in for a service recall. The service department staff was so friendly when making the appointment. When I arrive the morning of the appointment with the 3 young kids in tow they got my van right in. They have a wonderful waiting room for kids with toys. My kids actually didn't want to leave. The staff helped me out to the car with my children and all their belongings. I highly recommend Boyd Chevrolet. We will definitely be back! Thank you for the wonderful experience and making our service appointment so quick and friendly.

My experience with Boyd Chevrolet was excellent. Manny Mayorga explained everything, was courteous and professional. Everyone else that I encountered from finance to the last step of signing off were also very professional and made purchasing a car a good experience.

Chris T Taggart did a exceptional job of thinking out side the box and helping me get into a new car. He was very helpful in everything that needed to be done to transfer into my new vehicle.Great customer service all the way around and would recommend Chris to anyone for their automotive needs at Boyd.

Immediate service, pulled right up to service entrance and met at car. Diagnosed and had part in stock so immediately able to perform repair. Even happy with cost, very fair and competitive with my own research.

I enthusiastically endorse anyone looking for a new or used vehicle to shop at Boyd Chevrolet Cadillac Buick. The sales team that I worked with, Lee Edgerton and Sales manager Roger Evans were instrumental in going beyond the call of duty in ensuring that my most recent purchase of my new Silverado was both stress free and fair. In a competitive market, where as a consumer, with the myriad of options to search and find the vehicle that your looking for, the treatment from the dealership of Boyd is what sets the bar for other dealerships to emulate. Well done!

Buying a car sucks in general but Andy and Tony were willing to work with us and made it an easy experience! highly recommend!

Cameron had ordered an interior part for my car so I made an appointment to have the part installed. I arrived at the dealership earlier than expected but no problem, Cameron had the paper work ready and told me to have a seat in the waiting area. Within 10 minutes my car was ready! Always impressed with Cameron's eagerness to help each time I come in. He's the best!

We had a good sales experience and got a good car. Lee Edgerton was easy to work with and got us all the answers we needed.

We visited the dealership for the first time today for a diagnostic on our car. We were very impressed with the fast and organized service.Also it is a very friendly place to sit and wait if you have to for your service. The sales people were very very friendly and it was a very positive experience. We will definitely be going back. Also if you're looking for a car it's a great place with great deals like no other!

I had gone into Boyd Chevrolet in the spring and met Manny Mayorga. I shared with him I wasn't ready to purchase a vehicle that I was just looking. He respected my wishes. When I was ready to make a decision, Manny was patient, answered my questions and was professional. As a widow, he made this big decision I was to make pleasant. I appreciate Manny taking care of me! I would recommend him to any of my friends looking for a vehicle.

Jimmy Summerall is always great getting me the parts I have need for my automobile. he is great

Extremely great to work with. Great customer service knowledgeable and and very friendly. 4th time trading cars with them. I always ask for Lee's Edgerton. He listens to what I want. The most recent car I bought Lee had to get the car I wanted from another dealership and Lee was on top of it. My car was sitting at boyds in a couple of days waiting for me. Lee is always there for me even after the sale. I highly recommend Lee Edgerton when you want to by a new or used car crom Body automotive.

I'm so glad that I met Les Boyd after he and his business generously supported our local Boys & Girls Club golf event. It was a pleasure dealing with him and his team. They went out of their way to get exactly what we were looking for. Ed Murdoch even delivered our new car and did all of the paperwork at our location. This was a first for us and we'll never do it any other way. Many thanks to Les, Ed, and the entire Boyd team.

Traded in a car for a Pathfinder. Great dealership.

It took 8 days for the service team to start working on my vehicle. I picked it up on the 11th day, within 8 hrs of driving the check engine light came on and the motor is hesitating and acting sluggish. After calling the service dept about getting it back in to be looked at I was informed it would be 10 days before they could get it in. It s my first Chevrolet truck that I ve made 5 payments on and I m having to limp it around town so it won t leave me stranded again. It s hard for me to run my company when I don t have a truck to drive. All of this at 60k miles.

Buying our new Acadia from Boyd Chevrolet Cadillac in Hendersonville was an easy and no-pressure decision made even more friendly by our salesman Andy Shaefer. He's been selling cars for years and it shows. He's very knowledgeable about vehicles in general and cares about his customers. Shannon in the financial department was friendly and informative as well. Thanks Boyd for a great experience which we will gladly share with family and friends.

Every hand you shake in the dealership makes you feel like you re right at home. From the detail bay to the GM, these are the Good People.

Jimmy Summerall is such a blessing to work with when it comes keeping my car happily on the move! I know that I can trust him to promptly get exactly what I need and and give me expert and trustworthy advise! I would highly recommend him to anyone in the community for help when it comes to vehicle parts! What an asset to have as part of the Boyd team!