Bad customer service. Constant battle with customer service department. I am told they will call back to make an appointment, but never do. Afterwards they claim no one answered (but no missed calls on phone) and that is the end of it for them. When you finally get an appointment by repeat calls , the technician doesn't show up, not even a call to cancel or say they are delayed. Is there an other retailer for Gaggenau in Singapore??
I had a hard time getting the Bosch Service Centre -BSH (Singapore) guys to fix an early appointment for my breakdown Bosch appliances repair. The average appointment given is about 10days later.
For instance my recent complaint on my dishwasher which is not working, I called up BSH service centre on the 29th September 2014, the appointment that I got is scheduled on 9th October 2014.
I think that's a way too long to wait for a repair/appointment.
Very Very Very damn damn damn terrible experience!!!!!!!!!
had been pushing me here & there. I had been making phone call few past few days!!! & best thing is this morning!!!! when i called up again, it had been ringing for almost 1 hour..... nobody answer my call!!!!!!
if I had a choice, I will not choose YOU-BOSCH!!!!!!
The full experience of Bosch and Gaggenau appliances. Great place to know more about the products. Should pay a visit!
THE WORST AFTER SALES SERVICE EVER!!!!! I am from Singapore and I purchased a Washing Machine WAS 28448ME/07 from Harvey Norman, who introduced this as the most "trustworthy and reliable" washing machine in the market! Have been using it for 22 months without any problem. On 21st Oct, the softener pump gave way and we requested for service to be done. We were told the "next available" service date will be 28th Oct. I mean, seriously, for a tiny Singapore island, a service for washing machine need to wait 1 WEEK? Having argued but to no avail to BSH Singapore, we have to wait. (But all our previous brands of washing machines, service is either the same day or the next day, NEVER 1 Week!). When the the technician finally came on the 28th, he checked, did some things and told us we can continue to use the machine and he will return with the correct parts, IN A FEW DAYS' time. The next day, after our wash, the door refuse to open. We called the tech, and then BSH, and was told nothing they can do. We said the clothes will stink inside the washing machine, but they BSH, says nothing they can do. Have to wait for tech to come in the "NEXT AVAILABLE APPOINTMENT"!!! BSH is a stupid company! What kind of after sales service is this. I have since told all my friends, never to buy Bosch appliances because after sales service by BSH just sucks!!!
Having used Tefal electric irons for the last twenty years, I decided to buy Bosch electric iron one more than a year ago as I was informed Bosch products are well made. It has been disappointing, within a few weeks, the top cover for water container became loose and will not close and kept flipping up when you iron. Last few days have been very scary for us, there are things burning inside the iron and the whole house smelled of burnt plastic.Calling the Service Center this morning was as disappointing as the electrical iron. The Service Center was unable to assist and was informed the technical support is a different center and they are unable to connect. I have to bring my electrical iron to the technical staff before they are able to talk to me.It would be good to have some feedback and cause for the failing electrical iron before we bring down.
It has been a bad experience buying Bosch product and the support staff.
Worst customer service ever. Repairs are subcontracted to utterly incompetent bunglers. Had an electronic problem with my oven, they had no clue what to do, took them six months to fix it at the price of a new Bosch oven in Europe. Called BSH again and again to ask what is wrong, nobody felt responsible.
Great company! Modern facility with an appealing show room. Employees are engaging and made us feel very welcome.
Closed for renovations with no details on website on closure. So wasted trip, sigh...
Bosch and Siemens Home Appliances (Singapore) is a leading provider of home appliances that are designed to make life more enjoyable and convenient. With a range of brands including Bosch, Siemens, Gaggenau, and Neff, the company offers outstanding quality, design, and performance that is unmatched in the industry.
At Bosch and Siemens Home Appliances (Singapore), we understand that our customers want appliances that not only look great but also perform exceptionally well. That's why we have invested heavily in research and development to create products that meet the needs of modern households.
Our range of home appliances includes refrigerators, ovens, cooktops, dishwashers, washing machines, dryers and more. Each product is designed with the latest technology to ensure maximum efficiency while minimizing energy consumption.
One of our most popular brands is Bosch which has been providing high-quality home appliances for over 130 years. The brand has become synonymous with innovation and reliability thanks to its commitment to excellence in design and engineering.
Siemens is another brand under our umbrella which offers premium quality products for discerning customers who demand nothing but the best. The brand's focus on sustainability means that its products are not only efficient but also environmentally friendly.
Gaggenau is a luxury brand known for its exceptional craftsmanship and attention to detail. Its products are designed for those who appreciate fine living as well as high-performance cooking equipment.
Neff completes our portfolio by offering innovative solutions for modern kitchens. Its range includes built-in ovens with slide-and-hide doors which provide easy access without compromising on space or style.
At Bosch and Siemens Home Appliances (Singapore), we believe in providing exceptional customer service along with top-quality products. Our team of experts can help you choose the right appliance based on your needs while ensuring it fits seamlessly into your lifestyle.
In conclusion, if you're looking for high-quality home appliances from some of the world's most trusted brands then look no further than Bosch & Siemens Home Appliances (Singapore). With an extensive range of products backed by exceptional customer service standards - there really isn't any other choice!
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