Kah Chew

Review of Bosch and Siemens Home Applian...

THE WORST AFTER SALES SERVICE EVER!!!!! I am fro...

THE WORST AFTER SALES SERVICE EVER!!!!! I am from Singapore and I purchased a Washing Machine WAS 28448ME/07 from Harvey Norman, who introduced this as the most "trustworthy and reliable" washing machine in the market! Have been using it for 22 months without any problem. On 21st Oct, the softener pump gave way and we requested for service to be done. We were told the "next available" service date will be 28th Oct. I mean, seriously, for a tiny Singapore island, a service for washing machine need to wait 1 WEEK? Having argued but to no avail to BSH Singapore, we have to wait. (But all our previous brands of washing machines, service is either the same day or the next day, NEVER 1 Week!). When the the technician finally came on the 28th, he checked, did some things and told us we can continue to use the machine and he will return with the correct parts, IN A FEW DAYS' time. The next day, after our wash, the door refuse to open. We called the tech, and then BSH, and was told nothing they can do. We said the clothes will stink inside the washing machine, but they BSH, says nothing they can do. Have to wait for tech to come in the "NEXT AVAILABLE APPOINTMENT"!!! BSH is a stupid company! What kind of after sales service is this. I have since told all my friends, never to buy Bosch appliances because after sales service by BSH just sucks!!!