Boomtown Hotel Casino - Reno Reviews

I have always had a good stay at Best Western. Very good Hotel..and excellent staff!

Very good service. Very good slots. Went home with more than I came with

Fun Little casino... Good vibes in this place... I have a great time at the bar with live music and better the fun center with all kinds of arcade games air hockey prizes...way more fun than losing money! Had a Blast ! Boomtown!

Stayed at the KOA nice. Wanted to give a big shoutout to Jim the security guy at the casino. He made our trip amazing!

Employees are very welcoming and my visits are always a delight.

Clean, comfortable easy checkin and checkout. Great stay!

Arrived to a room that wasn't completely clean and the toilet ran continuously throughout the stay even after it was attempted to be repaired. The hotel itself is really smoky, even in the room areas. Staff was pleasant.

It's always a fun place to come with your family or not but if you come with your family and you have kids there Fun Center is pretty cool I have young and nieces and nephews and they love coming here cuz they get the hang out in the Fun Center all the time and it kind of feel like they're adults do at the same time cuz they're playing games while we're playing games but over the years quite a few years actually that we have been coming here as a family I have to say that the staff here is pretty amazing because they remember us every year when we come back and they remember our names and they say hello to us if they see one of us then they ask where the rest of us are and it's really a pretty amazing thing that's what true customer service is about people who listen pay attention and remember your name especially employees in a casino hotel and resort in Reno that's pretty significant that employees can remember your name given the fact they see that many people every year so Boomtown Best Western in Verde just outside of Reno is definitely worth a stop.

A CORONAVIRUS NOTE:

NOBODY CUSTOMERS OR STAFF WERE DIFFICULT DURING THIS TRYING TIME....EVERYONE WORE MASKS, THERE WERE HAND SANITIZER STATIONS EVERYWHERE AND EVERYONE WAS SOCIAL DISTANCING.

Very disappointing. Lobster was dry over cooked too tough to eat. We tried 3 different lobsters all the same. The buffet was not worth $32.00..wish we had a burger at Mels. We were so looking forward to lobster. We will never be back. Staff was very nice and efficient.

I LOVE Boomtown & we always have fun there.
We love their slots!
The rooms are always clean & the casino doesn't get too smokey
They have great restaurants to choose from.

I love coming to boomtown to stay it's always a great stay. And I always win big at the slots. This trip I'm ahead 400 bucks and I started with 20 dollars

The FunCenter is a good time but I wish they didn't get rid of the motion theater.

The worst place across the state line. The lobster trap is overpriced and is not worth it.. If you want to drink you can forget about it. Old slot machines old carpet forget about this place

My wife and I stopped in Boomtown on our way out of Nevada. Last chance to win some of our money back. Boomtown is clean, big and play great music.

Service was great...king size bed fridge in room. Micro wave. ...bed was plenty big for husband an I

Friendly staff clean room restaurants close by we'll stay again

We had a good experience here at this hotel. It is a little ways away from town, but it is only about a 10 minute taxi ride if you're wanting to make it downtown. Many of the rooms were remodeled like a couple years ago so the rooms are nice and well kept. The staff was always kind and helpful. Would recommend

The slots are mostly older. I would like to have more newer slot options. Buffet is delicious and the price is great!

Clean rooms, friendly staff, and a fair rate. Kids had a blast.

Other than having to walk through the casino to go to our room and restaurant, it was a good experence.

Nice place to get away for some rest and relaxation

Boomtown Steakhouse is a wonderful restaurant with excellent food and service.

I've seen a lot of casinos in this one just seemed boring the game selection was Low. And the overall vibe was not to our liking so we Left. Can't put my finger on it the place was just not right

Big, spacious rooms. Very clean and well decorated. Great price. Dog friendly location. We saw several smiling pooches. On-site restaurants are clean, delicious and reasonably priced. Mel's Diner has to be the best one ever. Highly recommend this location.

Rooms were clean clean and cheap Sunday thru Thursday . the valet has great people to help you out . Mel's diner is great place to eat . reason for 3 stars is. That's all there is to eat Sunday Thu Thursday . I would of loved to try out there new steak house and there all you can eat lobster but my stay was Sunday thru Thursday

Nice place to stay. Dog friendly and comfortable settings

Great food , great service, great atmosphere. I'll be back for sure!

Would not recommend, not a lot of value for the price (bar/restaurant and hotel), pass on this one.

Boomtown takes good care of us..when we go to our mini vacay!!

Nice staff, Mel's dinner has great food and the sunsets are gorgeous.

The service was outstanding. The food selection at the Lobster Buffet was so very lacking.

Update: Since the hotel staff and management did make an effort to reach out to me after my 1st stay and because the location was convenient, I stayed at Boomtown again about a week later. I did not experience any problems on my second stay so I've upgraded my rating from 2 stars to 3. Too bad Best Western didn't send me a "Please review your stay" email after the 2nd stay (like they did after the earlier one) - maybe they stop sending those to BW Rewards members after a negative review?

"Pool View" room faced a blank wall in an alcove of the pool area although a sliver of the pool was visible from the right angle. Room wasn't very clean (used washcloth in shower, used toothpick on nightstand). Deadbolt didn't work (plate was loose). I arrived very late and didn't want to deal with it so didn't mention any of this until the next morning at the front desk as I was leaving. Front desk person said, "thanks for letting us know" - no apology or empathy (although I did find out later that she took 20% off my bill). So I asked to speak to a manager but he wasn't available. I asked her to have him call me and she said she would.

Nice hotel,friendly employee,will stay again next time

Stopped by for a rest stop, nice place fun center for kids and casino for adults. Do not know about accommodations. Nice place.

This Best Western Plus doesn't include breakfast like all the others, my fault for assuming. If you are going to stay there for business only, beware you have to walk through the casino and deal with the smoke. Over all it was clean and staff were nice. The steak restaurant was amazing.

Great stay, nice people and very helpful. Enjoyed the whole weekend. I would recommend this place for everyone.

Love that they have an area for the kids, and a lot of good choices for slot.

Prices are pretty steep, some of the main attractions were down when we went. The 4d ride and some of the other gyro rides as well.

Excellent Best Western Hotel and definitely affordable with many amenities for an exceptional stay. Staff is very helpful and competent.

I love going there for the Thursday night buffet. It's a great value for the price.

Looked great, things just didn't work out as planned. Went to play the machines for a few hours on Thursday after check in and the cocktail waitress was great, calling out when she would be in the area. Never had an issue.

We leave Friday for a good part of the day at our tournament and come back expecting new towels and at least that kind of stuff to be picked up and replaced. Apparently not. They never showed up the entire time we were there.

Later that day, we head to play the machines again, no cocktail waitress around, go to the Guitar Bar about 4pm no one is in sight except for what I can assume are employees off the clock sitting at the bar playing the machines. I wait for 10 mins in the area, no one shows up behind the bar and so I head back over to the machines. Play for about 30 more mins no waitress, and no drinks unfortunately. Go back to the Guitar bar ask the guy who is now there 'do you guys not have any waitress's today?' He just replies 'ya we do'... 'okay, well I guess I need to order two drinks then.' Get my drinks and we are sitting at the bar now playing the machines because at least I can get my drinks now that he is there. Then out of no where about 15-20 employees show up behind us playing some sort of team building game among themselves for about 30 minutes...

The main reason we booked our hotel with you because of the Kids Arcade you have there instead of the our normal Circus Circus hotel and everywhere on your website and when booking the hours state clearly.....

Hours of Operation:
Monday - Thursday 11am-9pm
Friday, Saturday and Sunday 10am-10pm

We show up and purchase four $15 ride passes @ 6pm.... and come back from getting pizza at the deli for the kids to see they are closing the doors down @ 6:50 saying they are short staffed and closing early, on a Friday night, you have got to be kidding me... We tell the kids they are closing cash out their tickets and we leave.

Decide to go and get drinks from the vending area that night. Completely empty on the 2nd floor, go to the 3rd floor, yup you guessed it, completely empty. I remember the little gift shop had drinks in it and go down and purchase some there. Explain what has transpired through out the day and she said 'Yup all of that is pretty normal for around here.'

Saturday morning, wake up and there is water leaking from the ceiling in front of the bathroom and the front door off the vent. I just put our pile of wet towels under it and we head to check out.

Front desk lady asks how the stay was. I relay this exact story to her and she literally does not even respond...

It's got to be pretty bad for me to sit down and write out a bad review, but this was pretty much a let down through and through...

Lobster buffet was great.hot was hot cold for was cold and tasty.patty fb manger was very professional.good with kids too. cooks and server were smilingly and nice.we coming back

Ten mins from Reno downtown and 30 mins from Northstar California resort. Cleanliness and comfortable

Great nights stay. The staff was very attentive to any needs we had. We will be back.

Wow! I'm amazed how cocktails waitress treated us so wrong by telling my wife, she cannot get cocktail. She have to be playing in order to get free drink. Nothing is free when you tip them. I was playing poker and my wife happened to be watching me for little bit. She took little break from playing slot. We've been here so many times, never happened before. This is place so dead, not too many guest come and play here except during giveaway Day. They should've treated whatever guest they have here with courtesy, don't be like an ass! I'm looking forward to spend my hard earned money elsewhere now. It takes one bad experienced and you know why?

The buffet was very good and very reasonably priced. The rooms were taken care of and clean. Love the new Mel's Dinner addition!

A nice quiet casino with a variety of slots. Didn't stay at the hotel but it's a good place for a Northern Californian to take a day trip.

Remodel upgrade to room was nice. Ate at Mel's place, nice family atmosphere.

Right off the freeway. Nice place to stop on the way to Reno. You can usually get some form of free play too.

Been coming to BoomTown for many, many years. During this time we have noticed so many changes, changes that cost them dearly. Granted the place was sold to two different companies that I am sure tried in vain to turn it around by everything failed. We were there today and the place was like a ghost town. Now anyone in their right mind would know this is definitely not a day to play the gaming, I lost $100 in less than thirty minutes. The food is OKAY. We had the lobster buffet last year and it was the first time I had to use a steak knife to cut the lobster. The linguini and clams was rhe bomb. Buffet is definitely not worth the cost. We now live in Reno/Sparks area and today was the first time we have been to Boomtown since last year when we had the horrible buffet. Not much has changed.

The buffet costs $ 4 on Thursdays, the food is fine.

Super fun place, beds are comfy, rooms are quiet. Just wish they had the Jacuzzi on site, its at the camp ground. Overall, excellent stay!

The suite is fabulous with the jacuzzi. My only problem was with the hotel staff and the casino manager. After staying 2 nights on our 3rd day I asked for a different room or to have my room cleaned we ordered breakfast I asked the staff for a clean room because the whole time you hear how there trying to keep covid 19 out of there facility. A bunch of BS I had to eat in a dirty room the manager didn't give a rats you know what. He was so concerned on how not to pay a jackpot to a customer that should have been paid in his words a enormous amount of money. I still can't believe they got away with not paying the customer for all of the Noah's ark that popped up on the machine. I'd be very careful gambling here. The graveyard cocktail waitress that's been here forever is a joy to see she should train the rest of these people on how to keep a customer because she's a sweet heart she's European with long hair I can't remember her name but I'd give her alone 5 stars. And the manager in Mel's I'd give him 4 1/2 Stars he is a good manager the casino should really think about customer service when a person is spending large amounts of money. The cocktail waitress that's Asian or Philpino should not take a order and then never bring the drink. She needs A new occupation if she doesn't want to do the job.

Took my daughter for her birthday to the fun center and she had a blast, only complaint is the motion theater was closed down 4 years ago.

Stopped for sandwiches at the market restaurant. Really good sandwiches

As a truck driver it is nice to find a place not only to spend the night but also enjoy the casino and restaurants. The rooms are nice and the staff is great.

Friendly helpful staff, clean, comfortable. Everything in one place. I will stay here again.

The prime rib buffet was a perfect price. Was not smoke free. Another casino. You seen one you've seen them all.