Cali Peaches

Review of Boomtown Hotel Casino - Reno

The suite is fabulous with the jacuzzi. My only pr...

The suite is fabulous with the jacuzzi. My only problem was with the hotel staff and the casino manager. After staying 2 nights on our 3rd day I asked for a different room or to have my room cleaned we ordered breakfast I asked the staff for a clean room because the whole time you hear how there trying to keep covid 19 out of there facility. A bunch of BS I had to eat in a dirty room the manager didn't give a rats you know what. He was so concerned on how not to pay a jackpot to a customer that should have been paid in his words a enormous amount of money. I still can't believe they got away with not paying the customer for all of the Noah's ark that popped up on the machine. I'd be very careful gambling here. The graveyard cocktail waitress that's been here forever is a joy to see she should train the rest of these people on how to keep a customer because she's a sweet heart she's European with long hair I can't remember her name but I'd give her alone 5 stars. And the manager in Mel's I'd give him 4 1/2 Stars he is a good manager the casino should really think about customer service when a person is spending large amounts of money. The cocktail waitress that's Asian or Philpino should not take a order and then never bring the drink. She needs A new occupation if she doesn't want to do the job.