Bob Moore Infiniti Porsche Audi Review

Great service, attentive to needs, did not push unnecessary service. Will visit again for future service.

Excellent customer service! The sales staff made our car buying experience pleasant rather than painful, like most customers are accustomed to experiencing.

Holly was great. Sent me a text as soon as my car was ready and followed up to see if I had any questions. I was really impressed with the service experience.

The team at Bob Moore is always so helpful. Whether it's arranging a service loaner, the free cappuccino while I wait to check-out, or the prompt scheduling, I know I will be taken care of. And I am confident that my car is well taken care of too. The interior vacuum and exterior wash with even an oil change are a nice bonus too!

Bob Moore Infiniti service is taking customer service to the next level! The Service Advisor , Holly F was great. She was multi tasking with customers however on point/task with a smile and an immediate greeting to assist. This came quickly listening first to the customer then offering the correct synopsis of my explanation for my perceived vehicle deficiency. The technician was also helpful. The monitors in the service garage welcomed me which is a nice touch. All you need now is wine & cheese! Great Work!

Chris was wonderful, helpful, and kept me informed about my vehicle. Excellent service!

I m a newer customer, this was my second visit, and they have been amazing to deal with at Bob Moore Infiniti. I chose the same service advisor as the first time because I really enjoyed dealing with her. Holly is professional and listens to what you have to say. I plan to stick with her for sure! Glad I chose this car and this service center!!

Holly my service adviser once again went above and beyond. Getting me worked in last minute and making sure I had a loaner. It was an emergency situation and she made the entire experience great!

Bob Moore Infiniti is absolutely the best! The service department is one of the best places I have ever received service repairs. The whole staff is absolutely the best and the manager is super nice and respectful!

We bought a car from Bob Moore Infiniti for my fiance to drive and the customer service we received from Craig, our salesman, was top notch!! We never once felt pressured and he was incredibly patient with us, as we took a long time to finally make a decision. So happy with our purchase and we would recommend Bob Moore to anyone!

They were very busy the day my car went in and everyone worked extra hard to get it out on time. Thank you, Reggie, Chris and everyone else!

My experience with this dealership was hands down the absolute best!! Blane Hopkins was my salesman and went above and beyond from start to finish....I usually dread the car shopping adventure but this was a cakewalk !

Overall it was a good experience. There were only 2 real issues. When the sales managers came into to work the deal, his statements made the car sound like it had 2 key fobs. After they handed us only one key I asked my wife what she heard and she restated what I had heard. Also, before test driving there was a small dent in the front left fender that the salesman stated they would "take care of". This manager stated talked about earlier stated that vehicles are sold "as is" unless you buy an extended warranty. After much discussion they agreed to fix the panel but even after talking with the general manager, we had to buy a second key fob. They said they would sell it to us for their cost so we ended up paying $200 for it.

On a big plus, we had the car for about 2 weeks and one of the cooling fans went out. It was suggested that I ask the general manager if he would be willing to cover this since it had just gone through their big inspection. He stated they wanted to see it and definitely didn't want someone buying a car from them to put almost $1,000 into a repair. They took care of the fan so all in all I would recommend them to anyone. They stood behind their sale.

The service department was great.

I did not get the gentleman's name that helped me in the service department. I regret that! He was super and very kind. I was from out of town, had something greasy all in my driver's side wheel wells. I just showed up at 8:00. He got me right in and went right to work on my car. Everyone was friendly and greeted me and the work was finished. When I lived in Edmond I bought an Infiniti at this dealership. They treated me like a preferred customer still. I had what started out to be a scary situation, turn into an assurance that my Infiniti is truly a great car. Thank you so much for getting me back on the road knowing my car was fine and that I drove through something!

Tom the service manager is fantastic, very family friendly with a comfortable waiting area!

Great dealership. The nicest people I've met in the car industry in quite awhile.

This dealer is always courteous, quick, and honest. It s almost an hour drive for me to take my car here but we ll worth the trip.

Matt was awesome. He has me in and out in no time! Bob Moore Infiniti requires all employees and techs to wear masks which left me feeling safe! Great experience as alway..

Reggie was very friendly, helpful and professional. He took care of my issue and worked with my schedule so that I didn t miss any of my already scheduled appointments. Was very pleased!!

Our sales guy Drew was super awesome. We drove 7 hours from another state to come here because we had a specific car in mind. Everyone from the online team who handle most of our needs over the phone to the finance department head James who already had our paperwork ready to go when we arrived were right on point. They really know how to handle out of town guests. I am super pleased with my experience.
I wanted to edit to add that although I am pleased with my experience with my sales guy Drew, I do feel as if I was swindled into buying GAP when I really didn't want to by the finance manager. So just be on the look out for those "sketchy" sales tactics.

Great sales staff and great customer service at Bob Moore Infiniti!

As usual, Reggie took care of me and got my issues fixed in a timely manner and was very courteous. Nice car they let me drive as well. Thanks Reggie!!

Great service department and great technicians. Setting the bar for any other service department for sure

My review is somewhat complex. The facilities are prestine. The sales personnel are very professional in appearance. Grayson rocks by the way! He's a really good sales associate. The reason I gave four stars is due to the "game". The sales manager did not earn my respect due to my perception that negotiating over the price of the car was a chess match. I eventually lost trust in the words being spoken by the sales manager which made me feel uncomfortable. All conversations we're professional.

Excellent customer service. I was an out of town buyer and they did everything to make my experience as pleasant as possible, would highly recommend. Heath Clem was very very customer service oriented.

I had a very pleasant experience with my technician. He answered all my questions? What I didn't like was no one was available to take me home.

I was greeted upon entering the facility! They were ready and waiting for me and quickly answered any question that I had.Then paperwork was completed and got me to the courtesy car to use while my car was being worked on. They texted me a list of the results of the diagnostic and then again when my car was ready to be picked up. I am very happy with their customer service.

OMG !!!!!!!!!! Reggie saved me !!!!!!! Seriously went far and beyond his call of duty to make sure that I got exceptional customer service . I am not from Oklahoma . I was there on buisness , and he kept in contact with me . He made my experience feel the very important and much more then a customer, but made me feel as I bvn I was his friend . Got me rolling swivel speed . The mechanics are awesome and did GREAT work on my car... THANK YOU SO MUCH REGGIE !!!!!!!!!!!!

I had the stereotypical used car buying experience. They low balled my trade-in by $2.5K and made me negotiate them back closer to reality. The salesman played the tired "let me talk to my manager" game a few times. They did not advertise that their vehicle had a creased hood, shattered mirror, faulty turn signal, and one bald tire nor would they come down on the price after I pointed this out. I knew what I was getting into and set my boundaries before visiting the dealership because I wanted that specific model and trim. If you do the same, you will be fine.


But, hey. Free coffee.

Excellent sales and service staff. Thank You Tom Brosseau, Reggie and Holly. You are the best.

New service advisor 12/03/19 - Chris was very helpful and understanding.

Fantastic job all around. Kept me informed of my car s repair status. Super friendly. 10/10 would recommend.

Bob Moore did a great job in servicing my QX-80. I received an email stating I was overdue. When I arrived, they looked at my mileage and could have said it is not time yet. Instead, they continued on without a big deal. They finished my vehicle an hour or so before I had requested it be finished

This dealership is completely incompetent. None of their employees are on the same page. They go through staff turnover constantly, and it s not hard to see why no one chooses to stay employed there for long. Three employees consistently gave me conflicting information that resulted in a complete waste of my time and energy. If I could ve backed out at that point, I would ve. If you lease a vehicle, read your agreement very carefully. Know that if you purchase the vehicle you will be subject to paying an additional $399 dock fee you ve already paid for once. If you value your time and your pocketbook, find another dealership.

Service department goes above and beyond. Tommy was super friendly and beyond helpful. Not your average service department! I will definitely be taking my car back here for any other services. Thanks Infiniti! Oh and not to mention they washed my car and vacuumed it out!

Everything was perfect. My Service Advisor was an excellent professional. Awesome!

Everyone was very friendly and helpful. Great experience!

I was extremely satisfied with all aspects of Bob Moore Service. I especially liked my service advisor, Holly. She answered all questions and was very proactive in arranging the appointment.

When I arrived at the dealership to look at the used vehicle I was interested in the salesman was prompt courteous and extremely nice.

As always during negotiations we talked and went back and forth. He asked and I told him what the highest down payment I had and I informed him of the highest monthly payment I could afford.

I know I was buying a used vehicle, but the finance people took 3 hours to get the numbers .

When I went in to finance the payments were almost 125 dollars per month MORE than I said I could afford.

The finance person went to to management and they said they could not meet the price.

Since 11/16 when I tried to purchase the vehicle, I have received at least 4 emails of the price of the vehicle being lowered. The last email from 12/29/2019 has the price being lowered almost 2000 dollars.

I have had bad experiences twice at Bob Moore and I have bought 4 cars from them.

Never again Bob Moore. Never again.

I called three days ahead to schedule an oil change. When I got to Infiniti they said my name was not on the list for an oil change. I was almost turned away but luckily one employee was able to get me in. He is the reason why I gave it three stars. I have never had issues with Jackie Cooper Infiniti in Tulsa. I will give Bob Moore Infiniti one more change and if they don t work out I will drive to Jackie Cooper since they know good customer service.

The have nice staffs great selection and best price possible. Brand new facility and nothing to disappoint.

Always have a good experience, and they were on time with my service.

I am no different from the next person that has apprehension when buying a car. I have previously purchased a Q50 from here and it was great. Top notch service and relative to what it is, not too much time was invested getting the deal done.

Why only 4 stars?

Recently I stopped by to look at a vehicle in stock. My sales consultant, A.J., grabbed the keys without haste and we were on the road test driving. Good banter and during the drive and his knowledge of the vehicle was as expected. When it came down to deciding to buy or not I was taken back by the reluctance from management to budge on the price. I was informed about future appointments of people coming to see the car, as if that was going to pressure me into the purchase, didn't really like that as it is an attempt to position me against unknown facts as well as hard to quantify probability of someone showing up with open checkbook to pay any price.

I do like the business model of Carmax, Vroom, Carvana, etc. of having a fixed price up front with you knowing there is no room for discount. That is what I was presented, a no haggle price at Bob Moore. The caveat to the aforementioned business model is that the prices they show typically are withing average or good per CARFAX, KBB, etc. So you go there knowing the price and also that it's considered fair based on model, options, and market proximity.

This car was not within fair range. My bank sent me the information prior to my arrival on how far it was out of just being in the highest end of average. It was pushing 10% higher than this "average." The rationale for not budging is that it was considered rare, along with others coming to look at it. I highly doubt a serious car collector has an Infiniti in their car collection due to it's scarcity, at least not in the USA. I can see them having them as daily drivers, not collectables.

This was enough for me to walk out and purchase an equally "rare" model from another location. Even though this was not to my expectations I will end my review with acknowledgement of the service department being top notch and my experience with A.J. was great.

Thank you Ryan Bartholomew for helping me trade in my two vehicles for one. You worked above & beyond, and I appreciate all your time & consideration to get us the best deal. I look forward to working with you again in the future & sending my friends & family your way.

The service manager was great, I'm still evaluating the service performed.

Great service. Quick to communicate and very helpful.

Reza & AJ were so helpful with our purchase of our vehicle! I forgot some things in our old vehicle and they were nice enough to send me them in the mail immediately the following business day. I would definitely recommend working with these two!

Had warranty work done. Friendly and helpful staff, work completed when promised.

Service department was outstanding! Friendly and fast and got me in and out in about 30 minutes.

Had to be the best experience in new car buying we have had. No pressure. On our initial visit and test drive all questions I had plus some I didn't have were answered. Instead of the old "what will it take to get you in this vehicle today" routine it was suggested I test drive and evaluate other makes. And if Infinity stood the test then come back when we were ready. Well it did and we did. Special thanks to Craig and Tom for their professionalism and courtesy.

Tad Hyroop was my salesman. He went above and beyond to make the experience enjoyable. The other salesmen I encountered were friendly and acknowledged me on a first name basis when I returned to purchase the vehicle. I purchased one of the cheaper vehicles on the lot, but I was treated as if I were buying one of the most expensive! Extremely satisfied with the experience.

Can never get the service department to call me back and assist me for small things such as Oil changes and light bulb replacement. Horrible Service department. I ve been patient and left voicemails, it s just sucks because I only let Infiniti work on my car and they are the only service department in the metro.

I love Bob Moore Infiniti! Always taking great care of me. Reggie is super awesome, great service guy to have. Tom the Service Manager is amazing too. Highly recommend for all service needs!

Jacquelyn was an amazing sales person. She was very informative and did not pressure us whatsoever. Everyone was kind and helpful from the sales manager to the finance department. I was not looking forward to buying a car but we had a great experience.

Wonderful experience at Bob Moore Infiniti. Matt, my Service Advisor, is top notch.

Purchasing our first Infinity was an awesome expierence, thanks to Alex and all the staff that were involved. The facility is impecable and impressive. I would recommend anyone looking to purchase a new car, Infinity or not, visit Bob Moore Infinity first and see how you should be treated when you walk into a dealership

Reggie and his team were incredible, when we had a problem, they took the time to have it diagnosed and fixed correctly. The service department did what they said they were going to do and more. They definitely exceeded all of our expectations by going the extra mile in fixing things we didn t even expect them to fix. They were extremely efficient, timely, and gave us a nice loaner while the work was being done. Reggie explained the service clearly and what our costs would be. We will continue to use Bob Moore Infiniti for all of our car needs and will definitely be upgrading our vehicle there in the future. Thank you Bob Moore Infiniti and Reggie!

From the kind and friendly greeting to the appreciative good bye. The service by the staff at Bob Moore is top notch.

Chris was amazing!! He answered all of my questions with his experience and knowledge. I will be a regular from now on and request Chris each time for services on my vehicle.

Simply amazing! The showroom is breathtaking. The staff is second to none.

ok experience they gave me more than i expected out of my trade only reason for 2 star rating, but i was lied too on multiple occasions. was told they would call me that night to set up an appointment for detail and they also said they would fill tank with gas and only filled it partial way the next day the salesman and manager were not very helpful at all with my issues. and now the service department was rude and doesn't want to give me my first free oil change even though the sticker says its do. guess il have it changed some where else. over all once you start a deal with these people either finish all the stuff the first day or forget about it getting finished.

Nice staff, very accommodating & friendly people in Service Dept.

Great car buying experience. Salesman Rick was great and very straight forward and knowledgeable about the car I bought. I m not normally the kind of person that pays attention to certified vehicles but Infinity goes above and beyond with their certification program.

Just spoke to the service department regarding a reoccurring brake issue that appears to be common in QX-56 and Armada models. The service personnel with whom I spoke indicated that they had not had any experience with this issue and that they wouldn't necessarily utilize any information from the internet to help remedy such an issue. I had previously had an issue with an ignition coil which also had some information available on the internet. They were not able to find the problem in that particular case and ultimately I had to take the car to another non-Infinity service garage to get that sorted out. I am hopeful that the service department will someday embrace the additional insight that information shared by other users provides us, if they can't solve a problem that commonly reoccurs with one of the vehicles they sold. Consequently, they will do to watch.

Mr. Reggie and staff were very helpful on servicing my vehicle. Thank you for the excellent service.

First time here and would recommend a few other dealerships that should take notes from Bob Moore Infinity manager Tom Metheny on how to work with customers. They have the most considerate, caring, kind service team ever! Thank you, Tommy, Tom and Chris!! Actually the whole department are very nice people.

they are on top of their service. from when you send a request online to purchase to when you get there for a test drive and services as well. I recommend to ask for Craig if you are looking to purchase or lease a vehicule.

Great staff (thank you Holly) and fast, quality service.

Thank you Reggie, Holly, and countless others for making service at Bob Moore Infiniti a valued experience.

Bob Moore Infiniti service department is organized and friendly. I always trust my service expert Holly Fujii to recommend what is best for my Infiniti. Her knowledge of my vehicle leaves me feeling comfortable it is safe in her hands every time.

I bought a infinity 2019 qx60 in February 2020 from Bob Moore Infinity. Three months have passed and I do not have the title. The problem is the dealer sold me a vehicle that had lien by the manufacturer. Neither the manager nor the finance department have been cooperative and appeared to have no clue about the lien when they sold the car. I have been given the run around for last one week sending to Tag agencies. It was the northwest tag agency who showed me the lien that was not mine.

I am never going to this dealer again.
I am still without the vehicle title. People beware of this scrupulous business and you may never own vehicle sold by this dealer.

Visited BMI this past Saturday for routine Oil change. As soon as I came in, noticed that the board displayed my name, hi tech and gave me a automatic online token type.
Josh, Service advisor was helpful. Took about an hour, presume for the car wash and such.
Nice experience, mid level cost, presume standard for a dealer, but no sales push

Great place to purchase a vehicle simply and smoothly management was not pushy or rude, and very great quality vehicles in both new and used!

Customer service was excellent. No pressure to buy and was a smooth process. Ended up getting a great deal!! Blane Hopkins is the guy there to go see!!

Dropped my car off for Recall work and a window concern. Work was done quick and ordered part to fix my issue. Staff and dealership is awesome. Can t say enough of how great an experience I had.

Courteous and very prompt service.
Tommy went out of his way to make sure my car was finished ASAP

The entire sales team provided a friendly and professional experience from beginning to end. These guys truly took care of me and went above and beyond to serve and make sure that I was pleased with my purchase decision. I would recommend 100% and I would certainly purchase from Bob Moore Infinit again.

THIS PLACE IS BY FAR THE BEST....After looking at Infiniti dealers in Dallas, Tulsa and Kansas City we chose Bob Moore Infiniti. Not because of special pricing, internet deals or click bait coupons but simply because of the customer service. John, Chris and Ryan Batholemew worked together as a team to earn our business. This was our 3rd Infiniti SUV and after working with these guys I am sure there will be a fourth. If your searching for a new Infiniti atleast stop by and see these guys. Its worth a couple hours of your time to receive the best customer service this side of the RIO GRANDE!

Tommy did a great job. Very professional and really seemed to have my best interest at heart. Thanks for the great customer service!

I couldn t have been happier with my experience at Bob Moore infinity Service. My car needed some work, but I was provided a loaner vehicle which made it super easy. Tommy was wonderful to work with and handled everything for me. I have and will recommend them to anyone. Thank you for making this experience as pleasant as it can be.

we appreciate the service done on our Infinity. the only thing i was disappointed in was that we didn't get a reminder on the windshield for the next service time or mileage.

Holly was very helpful and kept me informed on each thing that was going on with my car. They called me almost daily to make sure I knew all of the details and options and to give me updates. I was very happy with their service

Everyone went out of their way to help me after spending all day looking Bettyand tia were incredible

Excellent customer service. Very friendly. In and out services.

I was quite pleased with my experience. The staff conducted themselves in a very professional manner. Negotiations were quick and rather painless, and they have followed through with their commitments post-purchase. I would definitely buy from them again.

My wife and I was very pleased how easy the transaction went. Blane was very helpful and made us feel very comfortable. I
I only have one question The paper work showed two tires would be replaced. If they were, which two? Please advise.

Jack Adams

Had been looking at inventories there and at the Toyota dealerships on line, had made my decision on the Infiniti if they could get the price where I was comfortable. After dealing with a wonderful salesperson (Richard Johnson) and doing the typical price dance, we had a number that we agreed on. Can't say enough about how great Richard was but...once entering the finance manager's office (Mark Lee) things tended to turn south, he stated that " all my time with Richard was just talk and his office was where the rubber hit the road", I don't know why they have salespersons and waste alot of time if his office is the supposed determining factor. After not buying anything he was trying to sell and add to the price, his keyboard keys must had started sticking because of having to apply a noticeable amount of extra force to type. Will be replacing my wife's Acura soon and will probably return to see what Richard has to offer. All in all, I was pleased with my purchase and most of my experience there.

I took my car to the dealership for a diagnosis and repair and I received 5-star treatment. I will continue to go to Bob Moore Infiniti for all service treatments and repairs. I was paired with Reggie and he was amazing. He explained the issues with my car and showed me where the problem was. He didn t try to take advantage of me by charging astronomical prices. I would definitely recommend their service to anyone who asks!