Bob Moore Infiniti Porsche Audi Review

Very professional and they offered a complimentary car wash. Great customer service

Holly is Fantastic!!
If you haven't been to the "new" Bob Moore Infiniti, you're missing out!
I say "new," meaning they are in a beautiful new building! Holly, our service mgr. was great! I called on a Monday morning and she skillfully scheduled an appt. for Wednesday of the same week. She remembered we live an hour & half away and made it happen. She greeted us immediately when we arrived and another Infiniti (loaner) was ready inside the service garage waiting on us. Our QX80 was ready earlier than expected and allowed us to get home sooner. The overall experience was very impressive.
Thank you Holly and Bob Moore Infiniti!

Isaiah was my car salesperson I drove from Dallas Texas to purchase a pre-owned Mercedes. the car was exactly as explained I arrived , car had been detailed and full of gas, all of the terms discussed on the phone were met . I was in and out of the dealership within 90 minutes. Every person was extremely professional courteous and mindful of my drive up and back. Financing was as expected I am extremely pleased with my new vehicle as well as the professionalism of the entire dealership.

My first service appoint was perfect. My car was serviced, washed, and finished before the allotted time. Ran my errands in the very nice courtesy car Bob Moore provided. Not part of day was interrupted by my car being serviced. Extremely happy I bought an Infiniti!!

Greatest Thursday from All especially Reggie service High Standard Bob Moore Oklahoma Standard. I have bought 3 vehicles from BM For my Wildhorse Energy Co. and will continue buying 1 per year for 20 more years. Way Go anywhere else. Thanks Gary

Excellent cars and very friendly and knowledgeable sales staff but the finance team could be better.

Rick was very knowledgeable and helpful in helping me pick out my Infiniti. Truly appreciate the high level of service and professionalism here. Highly recommended.

Holly Fuji was fantastic in helping my maintenance of my 2015 Q50. She even found things like my battery died, and I also needed a new FOB, both which she replaced for free since they were under warranty. She was friendly, encouraging, helpful and they had my car ready when they said they would.

I took my car for check up. He gave me timely feed back with complimentary car wash.
Thanks.

Chad was our salesperson and he was very nice and easy to talk to. We never felt pressured. He was helpful and let us take as much time as we needed to make our decision. Thanks!!! We are very happy with our purchase!

Glad to have this excellent Service Department to keep my Infiniti in the best condition. I appreciate the great customer service.

My shopping experience at Bob Moore Infiniti was a positive one. Being rushed or persuaded into making a choice was not a part of this sale. Going to buy an Infinti QX60 was my intention and I happened to get the best salesman on the team. AJ Adesina, my salesman, answered all of my questions without hesitation. He was immediately friendly and made me feel comfortable through the process. My purchase was easily made, and I am loving my QX60.

Cattrina G.

to the owner you apparently didn't read my post........... I wouldn't recommend anyone to purchase a car from there anymore.... not only did me and my wife purchased a car and I gave them nothing but high praises ..... But I referred my co-worker their to buy a car and him and his wife purchased a car the same day and I was promised 2 referral fees for those sales and they never paid me anything it's been over 6 months Now..... I called numerous times left messages and they never returned any of my calls all they've done was use me to make a dollar and lie to me about it..... from the salesmen to the GM....... I'm very disappointed with the Sales Dept...... I have sent other people to other car Lots but I will never send anyone else there to buy a car I gave them 1 star but if I could give a negative 5 star I would gladly DO IT!!!!!!!!!!!........ THATS NOT THE WAY YOU TREAT CUSTOMERS WHO SPEND THERE MONEY WITH YOU AND SEND YOU CUSTOMERS..

Everyone here at Bob Mooore is very accommodating, we made our purchase from another city and everything went great.
Jeff, Blane, Larry and of course McKenzie thank you again for all of your help my wife loves her Qx50 essential.

When I initially bought my car (a CPO 2014 Infiniti Q50), everything was fine as they had set me up with financing and a maintenance plan along with elite protection. 6 months later, I traded in my vehicle for another one (a CPO 2015 BMW 335i) in another state. For the next few months, I had attempted to contact them on multiple occasions in different ways (phone, email, front desk...etc.) and with different people (finance manager, sales people, general manager..etc.) just to get my maintenance and protection plans cancelled without any result. When I finally got in touch, I was told later on that they were having firewall issues with external emails. Apart from the inability to reach them from out of state, the car itself was great.

Just purchased a previously owned car from them. The service was fabulous! They got us in and out quickly. They worked with our budget and even helped make the timing right for us financially during the month. Corey is terrific. He knows his cars and knows exactly what you're looking for. James in finance was great with working with our credit scores to get us the best option. Our salesperson, Mo, even took the car while we were meeting with finance and did an extra wash to make it shine bright as we drove it off the lot. We had a great experience and would definitely recommend them!!

Our service representative was Tommy, who did an excellent job at communicating with me on the status of my vehicle. I was impressed with the facility and the overall customer service. They were attentive and cared about taking good care of my car. The loaner car was incredibly useful as I recently moved to the area and had numerous errands to run to help get situated in our new home. I would highly recommend this dealership for not only the exceptional service but also for purchasing a new Infiniti. Thank you Bob Moore INFINITI!

I've been coming here for twelve years now, and I've never regretted it. I admit that I was pleased that my seat-of-the-pants diagnosis matched up with what the techs found, but I was more pleased to find that their service consultant understood the issue at once and was able to offer a spot-on estimate for the fix.

Great, friendly service. These folks know how to treat their customers and make sure they walk away with the vehicle they want at the price they can afford.

Had a great experience with dropping my car off for routine maintenance, was able to drop off my vehicle and get into a loaner car in about 10 minutes. Holly was great at keeping me informed on when my car was ready and helped make the drop off and pick up go very smoothly! Very impressed!

My appointment was sheduled to meet my needs. All personnel were courteous, professtional and knowledgeable. The waiting area was well lit, clean and very accomodating. Any and all problems with my vehichle were promptly and completely handled.

Purchased a vehicle from here, and although I love the car the customer service was terrible. I've had it for a month and the dealer hasn't followed up once, they didnt even let me know they did not have possession of the title with no liens. They didn't fill my tank up and I could go on with things they didn't. They did however try to make me pay 5k more than the internet price and claimed that they had a new sales manager that wasnt aware of the prices. Poor to non existent communication from the dealership I HIGHLY recommend you go elsewhere to buy your car

Very professional, very friendly and easy to work with. Took great care of us and actually got us in and out fairly quickly. Was the most pleasant smooth experience I ve ever had buying a vehicle. Hope the service department is as awesome as the sales dept. Great experience overall!

I was not impressed with their service for the cost of an oil change. The normal service representative that I work with wasn t there and he hasn t charged me for diagnostic analysis of any issues I bring up. They didn t have any shuttle service available for the 8:30 appointment nor did they offer to reimburse for the cost of uber/lyft (which some dealerships have). And the quality of their complimentary wash and vacuum was not good at all; the outside was dirty, the interior hadn t been dusted and it looked like they hadn t vacuumed the vehicle.

The cost for the oil change and tire rotation was about $85. Not very pleased and will start looking for another business to have my vehicle serviced at as this is not the first time to encounter similar issues.

Tommy with Bob Moore Infiniti has always done a fantastic job with our QX60. He is understanding, patient and always keep us posted on the status of what is going on with the car. We will definitely be back!

Drew was great to work with! Not your typical pushy salesman and helped us find the perfect vehicle for our family. Thank you!

Very respectful and courteous staff. Facilities are top notch as well.

To start with I called this dealership for over an hour during business hours and wasn t able to reach anyone, their phone service kept sending me to someone s voice mail in service.
I arrived, they got me right in and had my car done in a couple days. I got my car and when I got home found what appears to be a grease stain in the cream colored leather seats, that I cannot get cleaned. I wish I would have seen this before I left the dealership.

Everyone is friendly, efficient, helpful, and their work is top notch .
Highly recommend!!!

Great experience with them. I would definitely purchase my next vehicle from them and suggest them to any of my friends or family too. They've taken outstanding care of me and addresses any questions or concerns I've had along the way.

Easy to work with professionals in every department.

I'm a potential out of state buyer. We are in the last month of our QX80 lease and want to lease another. I just want some basic info and after two live chats, two emails and a phone call in the last two days I can't seem to get any help or information needed. It's a shame that it's a guaranteed sale, but now we're going to Kansas City. Already working with another dealer. $80k sale lost.

Happy to report we purchased a new QX80 from another dealer and LOVE it! Do not go to Bob Moore, 3rd rate customer service. STILL HAVE NOT RECEIVED A CALL OR EMAIL. PATHETIC

My grandmother bought a new Infiniti from Bob Moore just last week and we (her flock of grandchildren) could not have been more pleased with the overall experience they provided. It ended up being a lengthy process in the end, but that was only because they were sold (no pun intended) on making her the best offer on the particular car she wanted. She walked away with a great deal on a beautiful new car.

I must also say that the Infiniti dealers were extremely accommodating and personable throughout the process. The gentleman helping my grandmother that day, Dylan West, did a wonderful job in making sure that all of her questions/concerns were considered. He was very very knowledgeable and honest in his responses, too. I would highly recommend asking for his personal expertise when visiting this dealership.

Overall experience: Excellent. Job well done, Bob Moore Infiniti!

Everyone was very kind understanding helpful and accommodating
Will for sure do business again

Excellent customer service. Lovely facility and great care with my car maintenance!

Very professional and fast. They got my vehicle serviced and detailed in one day and provided me with a courtesy vehicle while they worked on mine. Definitely recommend them.

such friendly people! Always open to help you with any questions or concerns!!

AJ is by far the best and most helpful car salesman I have ever had. He went above and beyond to make the entire experience smooth. I ve is the only salesman we will be using for future purchases.
Thank you AJ!

The actual car buying process was pretty good. For the most part everyone was professional & respectful on the day of purchase. My concern with this business is after the purchase. We bought a warranty through them and when my husband took his truck down weeks later for the warranty work to be completed, his owners manual was taken out of his truck. When he returned home, he contacted them the next day & notified them. Pushed around to different individuals and ignored, eventually, we were mailed a three ring binder to replace the owners manual that was removed from his truck. Furthermore, it wasn t even the correct owners manual. My husband called again to obtain his owners manual, the correct one that came with the truck, in the leather binder & was again given the run around and a myriad of excuses. Here we are a week later & I m beyond disgusted with the practices of this company & the treatment we ve received after the fact. I certainly hope this is alleviated & we receive our property in a timely manner.

Reggie at Bob Moore Infiniti was very helpful after we bought my daughter a car and it got a service light on the dashboard. He got it into service and provided us with a loaner vehicle while it was being repaired.
We're very satisfied with the service we got at Bob Moore!

Reggie goes above and beyond for his customers. quality service and repairs, better customer service.

Bob Moore Infiniti serviced my wife s car and did a great job. The valet guy was just wonderful and the scheduling was a breeze. The service was done on time and as expected. Thx to all of the staff there

They have been very helpful & professional when I bring my card in for maintenance. Matt was very helpful on my last visit & went above & beyond to fix a potential issue with my car.

I am very disappointed with with the repair service at this point. I was told the car was repaired, went to pick it up and it wasn t. It takes to much of my time for supposedly exceptionally knowledgeable dealership to provide this type of service. My car is older and I question if it had been newer would I be treated this way. I seriously doubt it. I do NOT at this point recommend this place. But again, have a newer car and you ll get better response.

If they change my mind I ll edit. But I don t have any expectations.

Nice dealership but Infiniti doesn t stand behind their vehicles. I ve bought a QX 56 and 2 QX 80 s from them in the last 5 years. I haven t had a problem until now and they have declined to fix it. I was cleaning my car and when I got to the wheels I noticed the finish was coming off and the primer was showing through. It s happened on 3 of the four wheels. I called the dealership and was passed back and forth between the service department and the sales department 3 or 4 times both claiming they don t handle that and didn t know who I should talk to. The next day I called consumer affairs and they contacted the service manager at Bob Moore. He set an appointment for me to bring the vehicle in and they took pictures and sent them to Infiniti to see if they were going to warranty them. The vehicle has 11,000 miles on it. I showed up there at 4 in the afternoon and they called me back at 9 the next morning and said my claim had been denied. That s some fast turnaround. They got me once but they will never get me again. That s the last $80000 Infiniti will get from me. I guess to Infiniti you don t get what you pay for. Loved the vehicle but customer service is non existent.

I bought a vehicle from Bob Moore infiniti in Dec 2018. During finance my husband was on the phone with me. We soley discussed financing and monthly payments. At no time what so ever did they mention a warranty. When I just went to get my license plate they stated it was more than quoted. When I asked why they pointed to a 2300 dollar charge listed as EFG.... When I called the dealership they explained to me that it was a warranty they added on.. I never asked for one, never verbally agreed to one, and never even knew they added one!! They took it upon themselves to add 2300 dollars of warranty that I did not want! Being a first time car buyer I feel this is extremely unprofessional! How can you just add 2300 of product that was never asked for or talked about?

Took my QX80 in to get K&N air intake installed. Tommy helped me throughout the whole service. I didn t have to ask for ANYTHING!!! He had everything I needed there for me. Thanks Tommy and Bob Moore Infiniti Service Department.

5-Star was easy decision. Best purchase I ever made in my life. If u like a great driving machine and excellent customer service then look no further. It is Bob Moore Infiniti. Buying a great driving machine had never been quicker. I told the guy what I wanted and voila! I drove off in my G37X in no time. Best car buying experience you'll ever have. Will definitely go there for all my servicing and future cars for all the family.

Had great experience with INFINITI service. Reggie was so helpful and courteous. He was willing to take pictures of my breaks to show my dealer. Very prompt in communicating. Was given a very nice loaner car and waiting area is so nice with nice kid area. Thank you, Reggie!

the people their made my latest car perches very easy and enjoyable.
the sails person hat helped me was Jesus and he was great . the finance guy was William and he got me the best rate I've ever herd of

i love infiniti 3rd car i get with them i was going to get tint done there but got to late.. got told to give my info so they could send check call already 4 times and dey want my phone number to give me a call back already 6 months and they still cant get my check for the tint and they say they might not be able to do nothing any more poor managment

I hadn t bought a vehicle in years. A friend told me to see a salesman with the fedora named AJ. I want to say that this guy was one of the nicest and knowledgeable guys I had ever met. He treated me as if I was coming in to purchase the large Infinity for 90 k and I was only looking for a Challenger. He worked with me for 3 days and did not haggle or press me. I had made my mind up to buy a car that had miles and by the 3rd day I had convinced myself to get a better Challenger with less miles on their used Subaru lot. AJ worked with the Subaru manager Charles and we struck a deal on a better Challenger. He too thanked me for my business.

AJ was top notch and his Team Leader @ Infinity was a gracious person too. My car buying experience was the greatest and I will refer any customers looking to purchase new or used to Bob Moore and to be sure and ask for AJ with the fedora. All that I dealt with were very professional. I m glad Angela referred him to me.

Great experience. Everything went very very smoothly. Most dealerships your at for hours, not this place, they re quick and know their stuff.

Yesterday, I came to Bob Moore Infiniti to replace a key fob. This establishment gives the illusion of professionalism and commitment to service being an Infiniti dealership, but they showed anything but.

I didn't have much time and assumed I would be ordering the fob to receive at a later date. The service technician assisting me said if they had the fob in stock, I could leave with it today within an hour and in that time they would also give my car a complimentary wash and vacuum....I don't live close to the dealership, so I accepted the offer, so that I wouldn't have to come back.

Upon my car's return, it was dirtier than when I had brought it in--gunk on the runner-board, grease stains on my floor mat (and my car is white--it's OBVIOUS). I was now pressed for time, and had to leave. So I called back on my drive home and spoke with the service manager, Paxton(spelling?) who only proceeded to put me straight through to the service technician, Tommy, who sounded perturbed and offended as he proceeded to tell me it was a "wash, not a detail." (I didn't want or expect a wash OR detail, but don't offer AND not deliver. )
The only apology I got was for him "misrepresenting" the wash if that is what I thought. It seemed to pain him to suggest giving me an actual detail to compensate, as he rattled off his direct line like I was waiting with a pen to write it down.

FINALLY, upon getting BACK home, and seeing my car from the rear, I noticed my license plate was all bent up!

I tried calling back to get the GM. I got no answer. Can't really say I am surprised now.

While I had no choice going to Infiniti to get a replacement fob ($361), I DO have a choice on other car services and you can bet it won t be Bob Moore Infiniti again. I ll spend more elsewhere on my car services to not have to deal with this again.

Update: I called five more times to try and get ahold of a manager (anywhere from 1:50-6:50PM) that same day. I got everything from voicemail for Chris Higgins, to the receptionist for John Crosby telling me he was with another customer, to a FULL voicemail box for Mr. Crosby where I couldn t leave a message at all.

Y all made sure to send the obligatory, Thanks for choosing us...Tell us how we did. e-mail. And I JUST as I am writing this got an automated text from you guys saying the same thing. Well, I am trying!

We had an awesome buying experience at Bob Moore Infiniti. Our salesman AJ was just wonderful to work with from start to finish. They made buying a car less stressful!

Ive been taking my vehicle here for two years - they do all of the regular maintenance and any trouble I ve had. They have superior customer service, they are honest and I trust them. Very easy to work with, courtesy vehicles, great communication. Etc. They even helped my wife to transfer my daughters car seat over to the loaner vehicle when I wasn t able to be there which I thought was very courteous.

I was very pleased with the service department at infinti, my vechile started having a minor problems ,so I called them with hopes of immediately getting a loaner vehicle and having car fixed ASAP ! Lauren in the service department got me a loaner immediately and Tommy started fixing the problems on my vechile within hours !! I was also disappointed by my car having an issue so soon after purchase that being said ,this Infinity dealership covered my service fees !!!!! I was so pleased by the professionalism, and care of Everyone at this dealership , they went out of thier way to make sure I was taken care of :) I would highly recommend this infinti dealership and will be continuing my business and spreading my satisfaction with others
Thankyou for all your help !!!

Tommy is very customer focused and thourogh in providing details of upcoming maintainance requirements

The issues that the car had were resolved as anticipated.

Car is in good working order after the service.

It was a pleasure having our car serviced at Bob Moore Infiniti. Our service rep kept us advised of everything going on; the customer waiting area was very comfortable; the facility is clean; and the price of the service was reasonable. We will be back!

Best experience at a car dealership that I ve ever had. Both Jacqueline and Josiah were knowledgeable and helpful.

It s always a great experience on service and time!

I bought a 2012 Expedition and was very pleased with the professional treatment from the entire staff, especially Ahmad Ashour.

I love taking my car here! From the time I make the appointment to the time I pick up my car! The staff is always so friendly and helpful and Reggie is great to work with. I brought my car to them and they had a loaner ready for me! I love that you all are doing more with technology and I can approve work through a text and pay online as well! Keep up the great customer service!

Excellent Service! My Service Advisor was very professional and helpful during my stressful situation. Very positive experience!

As always, the Bob Moore Infinity Service Department did a great job of taking care of my
Fx35 Infinity and prior to that my 2002 FX. My thanks to Holly for her customer friendly communication and expert coordination in scheduling my services!!

Holly, my service manager is always amazing!! She always makes getting my car serviced easy even with my chaotic schedule. This is another reason I love my Infiniti

Reggie went above and beyond on his customer service. He got my vehicle in and out in a timely matter which was much appreciated so that I was able to pick my kids up from school. He went over everything with me in detail and made sure my vehicle was washed and cleaned well. Last time I had my oil change my vehicle was not washed and they did not have my vehicle ready when they said. Reggie took care of me and I appreciate all he did in taking care of his customers.

The service group at Bob Moore Infiniti is great. They get the work done right, fairly quickly and are as nice as they can be.

This was the first time for me to buy a vehicle since my husband passed away. Everyone made the process very stress free and enjoyable.

I couldn't be more appreciative for the service i received from Craig in sales and Chris in Finance. They worked great together and were patient with me through the entire process. John Crosby the GM has assembled a great team that will keep me coming back.

Bob Moore has always provided outstanding service from top to bottom and has never seen anything but awesome service to everyone over my 10 years with Bob Moore.

Had a great experience at Infiniti! Outstanding service!

I walked in without a appointment and they got me in right away with a great service and a smile. These guys are great! They looked over my vehicle emailed me the results and made sure I was comfortable while I waited! I ll definitely be coming back here from now on!

Had a good experience, no pressure, there and drove out in with a new car

I have been servicing my Infinities at Bob Moore for the past 11 years. Since opening of the new dealership facility, I have been there 3 times. I can't believe how drastically this dealership had improved for the better. Customer service is impeccable, and makes you truly feel like a valued customer.

Matt was so awesome to work with on my Infiniti. He was so sweet, he waited 5 minutes after closing for me because traffic was bad. The only place I would take my Infiniti to be worked on!!!

I've recently had very frustrating experiences with sales and service at this dealership, but I'm pleased to say we received great communication and very timely service since the change in Leadership. We'll be back. Thanks for taking care of us!

Reggie at the services was very friendly and knowledgeable. I came into the shop with one issue and they found others problems with their multi-point inspection and fixed it right up.

My family and I have purchased 6 cars from these people over the last 5 years. Three of them off of the showroom floor. The experience in the past has been almost perfect.

However, the last two visits have been less than okay. All of the salesmen are different. The managers are different, and the level of experience and professionalism are now gone. I used to be treated like a VIP. Now, they don't make me feel good or confident when I am about to purchase a $70k SUV like in the past. I don't even recognize the service guys. This change is NOT good, and ended up buying my first car from Eskridge Lexus down the road on Saturday. Very impressed with the Lexus, and the entire process in buying it.

I really appreciate Reggie working with me and understanding me being on a budget. He was very professional, kind and very helpful. I appreciate him explaining all the particulars to me as I know nothing about cars!! As a single woman, I trust him and his recommendations.

I m happy to recommend Reggie and this department. Everyone is kind and the lounge is a nice place to wait.

Thanks for all the great service!

I just bought a vehicle 30 days ago from here. The day after we put a tag on the check engine lights comes on. They said the fuel injectors were misfiring and such along with the front brakes being bad. All things they should ve know about when the sold this vehicle to me. Needless to say I had to fetch the bill on all of it. They didn t take care of any of it! Before my first payment I already had it in the shop and the cost we re more than my payments. Its all been such a joke.

Great service highly recommend taking your vehicle there. Reggie gives great customer service.

They sent a video explaining what all they saw and why it needed repaired/replaced. The prices seemed high, but I m also ignorant of how much the repairs I had should cost. I searched some of the repair costs and it seemed like they were charging near the high end of a repair but still within the expected costs. Seems logical for an Infiniti to be near the higher end of the spectrum anyway so all seems fair to me. Super friendly service as well and the loaner car they set me up with was one of the nicest cars I ve driven.

Reggie was very professional and down to earth at the same time. He gave excellent customer service.

The individuals to include Bill Coleman, Mark Lee, Tad and Susan were extremely friendly, efficient, knowledgeable and took great care of us.
Thanks
JC and Debbie Hailey

This is the first time I have purchased a vehicle from Bob Moore Infiniti. I was impressed by the time our Salesman, Craig Smith, took showing me every detail of my new car. He showed me how to operate everything on my vehicle. From the beginning to the end, including Reggie in the service department was above and beyond helpful. Looking forward to a long relationship. Thank you!!