Bob Lindsay Honda of Peoria Review

Great place to buy a car. Salesmen are friendly and not pushy. The maintenance dept very good.

Curtis is a rude a I m baffled with how he was ever hired for a customer facing position, he clearly doesn t work well with people. These people do great service, but it s annoying having to communicate with someone who s clear intent is to usher you out of his way as quickly as possible. Maybe try sayin hello , and more than just four muttered words, Curtis; you work in customer service ffs.

This is the second time this year I have had an appointment 3 weeks in advance for a SPECIFIC repair, only to get to my appointment and the needed part is not in stock!
Karen J Cook, West Peoria

Never had any bad experiences with the service department.

Friendly employees, timely service, pleasant atmosphere, good snacks, comfortable lounge area. Overall, about as good as you can expect when getting your car serviced.

In general they are very good and helpful but the service writer's are rude and treat you like I know nothing.

Scott is extremely knowledgeable, open and kind. He is enthusiastic about the Honda brand. We were given a fair deal on a very old trade.

Friendly environment and clean facility. Top service.

I had a Chevy Colorado, Kelly Blue Book said it was worth $15,000, Heller Ford said it was worth $13,000. Bob Linsey said it was worth $15,000 on a new Civic. Guess what? I bought a Civic! REALLY, it was an easy deal, shop Bob Linsey Honda, where your trade in is worth $2,000 more than those Ford dealers.

Jeff was very helpful with the buying process. He explained everything clearly and made sure that my questions were answered. Tammy was very helpful on the finance end. She explained everything very well and was able to get things taken care of easily. The whole place has a general air of helpfulness. I greatly appreciate their professionalism and dedication.

Working with Andy on a new CRV. He made the process simple and easy!

This is the second time we have leased an Odyssey through Bob Lindsay Honda in Peoria with Clark Taylor as our salesman. Clark is knowledgeable, friendly, and very easy to deal with. He genuinely wants to find you the vehicle that works for you within your budget. We are going to repeat our experience as his customer for years to come. We have also had five star service with the service department. They are efficient and friendly as well. I can't say enough about this dealership. It is top notch.

Got a great deal here on a f250 truck, Scott was very helpful and good to deal with, everyone there is very friendly, service department was excellent, would definitely go back

Always great service and friendly employees, having my services done at the dealership is the most reasonable place I've found.

Was an hour into a long trip with little kids (1 & 3) when the Blu-ray locked up. Nothing seemed to get it going again. Called Bob Lindsay, talked with a service advisor, and was back on the road after performing the factory reset (disconnect the positive battery terminal). Luckily I had a pair of pliers...

My wife and I had a wonderful experience purchasing a new car from Brad May. He is the best!

Bob Lindsay Honda always has friendly staff and a great waiting area. The service has always been top notch as well. Can't imagine there being better facilities out there. If you're looking to trade in, they are about like any dealership in terms of you're just not going to get what you want for your vehicle. I only bring this up because they will ask you about trading in your vehicle every time you take it in for service. Again, that's true for any dealership because they need to make money on it too. I've had better luck selling privately.

Carl & Tammy we re very informative and helpful - plus delightful to talk with. We especially appreciated Carl s set up of our car. Saved us a lot of time & effort.

Just bought a certified preowned 2011 Honda Accord from them, and I would definitely do business with them again. I live several hours away, and an accurate description of the car's condition was extremely important. When I got their the car was exactly as described. The transaction was very smooth, and they had everything prepared for us at the time of our arrival. Ask for Andy Gilchrist and tell him Jacob Riggs sent you!

Excellent, as always! Thank you for providing a complimentary shuttle, also.

Service Advisor Randi Smith and Service Technician Jason were once again great.
Great service and a fair price. Never have to go back and readdress issues.
I drive a 1999 Honda CRV with 190,000 miles. Every time I leave, the vehicle drives like it's brand new. Outstanding Service Department. Can't say enough good things.

Good service friendly staff and fair prices on new cars

The staff was very nice and helpful they were adamant on getting us in the car we chose and not the one the loaner offered. Brady Bowen and justin list thank you so much we will be back during tax time for an armada platinum.

Fast and reliable. Thank you for the great service!

Great staff, and service department is super great, they always let me know what needs addressed. I'm grateful for their care of my vehicle. Thank you all

Called to get some service history on a vehicle I purchased that had been serviced at Bob Lindsay Honda. Spoke with Mr. Lindsay in service department. He was extremely helpful and took the time to answer my many service questions. Thanks for the great SERVICE!

Andy Gilchrist was extremely helpful. GM Mike worked with us to make the final steps very convenient and Terry the business manager was practical and informative.
Thanks to all at Bob Lindsey.

Fantastic service and very knowledgeable staff. Beyond satisfied with the service department!

The experience was good. Had a little trouble getting the exact car we wanted but patience paid off.

I did not have a good experience with Roger Waldo. I did my research and saw a car I liked, but it was priced way over the Kelly Blue Book value. I asked why, and he became evasive and argumentative. He maintained that their prices are set by their management and by local sales trends. In other words, people are willing to pay our higher prices. It was not a satisfactory way to deal with an interested customer. I'll take my business elsewhere, and I advise others to do the same or you will become part of their local sales trends.

Once I made the decision to purchase a vehicle, I knew I wanted a Honda and I knew to talk to Jeff Hanneman, a salesman at Bob Lindsay. He made the process so easy and helped guide me towards the right car that fit my family and my finances. I wouldn t go anywhere else or to anyone else. Tammy in financing was also wonderful and made that part of the process quick and simple. Thank you!

The sales team was fine, but the finance/business department was lacking. If you have outside financing, save yourself the trouble and look elsewhere.

We had a no pressure car buying experience with both of our kids in tow everyone was patient and super kind to our kids! Our salesman, Carl, took extra time to help set up our features & technology in our new car.

This was the best car buying experience I ever had. No pressure, great price, along with genuine integrity. I highly recommend buying a car from Bob Lindsay dealership.

Best experience at a car dealership I have ever had. Went in looking for a 2014 or 2015 CR-V, with payments in my price range, and Bleu (my salesman) and Tammy (in financing) got me into a 2016 CR-V, in my price range, and the payments I wanted. They treated me like family, not a dollar sign. Great people, great atmosphere, great experience! Would definitely recommend them to everyone.

When I purchased my used car here, the service department ended up putting the wrong oil filter in my car...the oil filter ended up falling out of my car, during the night, unbeknownst to me...My engined started smoking heavily, and I had no clue what was going on. I ended up finding the oil filter and had to use that as proof that they messed up my oil change. They ended up paying thousands to replace my entire engine, since it was completely ruined. I appreciate them following through, but I was without a car for quite a while.

I highly recommend Boby Lindsay Honda. Mike Bowermaster and Bleu Hermann made my car buying experience very pleasant. I love my new Honda. Bleu spent a lot of time with us to make sure we knew what we were getting and how to use all the features of the vehicle. I appreciated all the time he spent with us while we decided which vehicle was best for our family and then followed up with us several times to make sure all of our questions were answered and we were satisfied with our experience.

The work was done in a timely fashion. The waiting room is comfortable and offers entertainment and refreshments. The staff is professional. My service girl let me know what major service would be required for my car and when it should be done.

This dealership has moved into the new era of selling cars. Gone are the days of slimy salesmen and dirty dealings. Thank you to all involved.

Always great to deal with Andy and Mike. Love buying our Honda's. Great vehicles and awesome service.

My employee bought a car from them within the month. So far they've treated her poorly, had no one the pick her up as they reassured her yesterday they would & the rudeness....unbelievable! It was as if they took lessons from Auto Haus of Peoria, another dealership I will not do business with. I find better customer service in B/N than I do here in my hometown. SAD!!!!
Please do NOT call or message me....my mind is made up....thank you!

I took my 2000 Honda Accord coupe in for an oil change. Afterwards, I couldn't get in the car on the drivers side from the inside or outside. The door latch assembly broke. The car only has 68,000 miles. I told them about it and they wanted nearly $600.00 to fix it. I will not do business with Bob Lindsay Honda again.

Always trying to rip you off. They don't care about your car's well being, only worried about making most profit by bamboozling customer. Thanks for responding - it was performed under my wife's name last week (10/10) - I will message you the name. It was a blue civic. Here was the story - the steering power hose developed a leak - instead of diagnosing and fixing this issue - they suggested a full replacement of the power steering rack for a full 1700$. So, I took a second opinion, and it turned out to be just a rusted joint on the steering hose, so I got it done for 200$ in parts + labor, and this is not the first time this happening - I have a few more examples from the past.

Just a quick update (November 17th, 2018) : it's been more than a week now that Bob Lindsay's service manager was going to call and follow up with me regarding this issue.. . I haven' heard anything back. Goes to show their customer commitment!

We have driven from Springfield to Peoria to purchase our last two Hondas. I have found the sales, finance and service team to all be extremely polite and helpful! Thank you Bob Lindsay Honda!!

Coming from a Chevy guy buying a 2020 Civic, i had such a great experience at Bob Lindsay Honda. Carl was amazing to work with, not pushy, understood exactly what i was looking for and only showed me what i wanted and needed.

Trade was fair, price was fair. Car is amazing, like literally the most fun car i've ever driven.

Was in and out in about 2.5 hours, pretty easy process, everybody was super nice. Would recommend to anybody in a heartbeat.

Update: Now that i've had the car for a few weeks, i've been doing this the wrong way the entire time. The civic i bought is BY FAR the most fun car i've ever driven, and i've owned most of the sports cars available at some point in time. This thing is just insanely fun.

I was very happy with Bob Hunter. He was easy to work with no pressure.

Brady and Mike were great to work with. Made sure we weren't just buying a car. Made sure we were comfortable with the choice we made.

We will always fight for what we want and need, but kudos to Clark Taylor and the financial staff for pulling out the stops to make it happen. We admire how they all ( including the used car sales department) worked together toward a common goal. Thank you. We love our new car!

From the moment my husband and I walked into the Bob Lindsay dealership, I knew it was going to be a good experience! Our saleman, Matt Szidon was very helpful and knowledgeable about Honda's vehicles. He wasn't pushy and let us take our time deciding if their CR V was the right fit for me. The manager, Paul Schmidt (that my husband had dealt with when he bought his Honda Accord many years ago) was also very helpful as I tried to decide whether to purhase the SUV or not. When I finally made up my mind to buy, we then met with Tammy Boyd the Finance Manager who explained things thoroughly and was not at all pushy about extended warranty plans. Like I said, it was a great experience and I am thoroughy enjoying driving my new CR V!

Overall, such a great experience. I was very nervous walking in as this was my first buying a brand new car, but the experience went way beyond my expectations. Would definitely buy from them again!

This was my first experience at Honda. First oil change.
Get remainder emails but when I scheduled online asked them to call me to talk about some questions. No response ...
You advertise complimentary service. Don't even get car washed after paying 60 bucks for service??. That's sad. Don't advertise If you don't do complimentary service. Lady at the service desk says when I asked her to use 3 dollar coupon..tells me that "next time you need to tell me before I do billing"

After using Autohaus of peoria , really could see the difference In customer service and basic complimentary service hope to get better service next time.

""""Received call from the manager within hours ...he apolozised and said the wash system broke"". Suggested next time put up a sign.

05/12/2017

Second experience. ..bad experience again.
Gave the guy 5 dollar coupon for oil change. Didn't say a word at the time of check-in. Come back after service and says, well the coupon had both oil change and brake so, we will split it 2.50. i asked could you not applied the one on your website. He said what website.

I said "come on man Bob Lindsay website" he said you are upset. Damm right .its not about 2.50..its your attitude that is wrong. Calls the managers and of course the manager supports the guy with a positive calm note.

Learn about everything that happened before you support your people.

You don't know what coupons are on your website??. The lady next to him supports him. Marketing team is not telling you ?? Are you kidding me. I know you are trying to get every buck from people but please show some common sense. A simple sorry would have gone a long way. .... I didn't care about 2.50. It's more about attitude that made me wrote the review again.

The guy who took the car for service had an attitude. I almost thought of writing the name of the person who serviced my car...

The person who owns this place should at least teach these guys some customer service techniques. Learn from other places guys. Having a fancy waiting room , snacks doesn't make people happy. It's the attitude customers.

Please work towards making customer service more important.

**Dont waste your time, don't go**" THIS IS MY LAST VISIT.

Recently I was in the market for a new car. My husband and I have always favored Honda s. He drives an accord and I always drive a SUV. Jeff Sullivan was great in helping us with our needs he never pressured us and made the purchasing experience great. We chose a 2019 touring Honda Pilot it is great!!! I can t say how accommodating Jeff was if you are looking for a great experience Jeff is the one you want to see.

The BEST sales experience you could ever ask for. Absolutely amazing service department and they roll out the red carpet for you each time you come in.

Good experience. Straightforward transaction. I am from out of state, but if I lived local, I would readily buy from this dealership again.

Got a great deal on my Ridgeline. Jeff was a great knowledgeable salesman and the sales manager and finance folks were top notch. Would highly suggest buying your Honda here.

Great experience! I highly recommend you stop by and see Jeff Sullivan before you purchase your next vehicle. The amount of time it took to process the paperwork with Tammy Boyd was very efficient. Both team members wanted to make sure that we were informed about our purchase of a new car. Thanks!

BEST Honda Parts store in the entire Peoria Illinois area. Buy only OEM PARTS HERE.. TAKE NO CHANCES.. ESPECIALLY ON TRANSMISSION OIL HAS TO BE HONDA TRANS OILS ONLY.

They said My extended warranty not cover. I moved from peoria to way south

Great place to buy a car! The sales staff is experienced and it's really nice to see the same faces that were there years ago. Highly recommended.

Was told a car was available so i went in to do a test drive but was told it was just sold when i arrived and wasnt tp helpful after

Took care of me when a new battery died. Replaced at no charge and were easy in and out

Mike McAtee is great to work with. Quick and prompt service. Clean.

Great Honda dealership with great after sale customer service.

My experience at Bob Lindsay dealership was not good at all. Last night my wife and I went to this dealership to look at a car we had seen on their website. The car was not available and when we said we would come back when it is available the salesman put lots of pressure on us to buy a demo car that was not in our price range at all. He also said how busy they are and how many cars they are selling per day.
The car which we were interested to see was available today so I went back to the dealership and tested the car and told the salesman that this is a decent car we would like to compare it with the other options we have and finalize our decision and I said that I would let him know If this is the car we would like to buy. Then he started putting lots of pressure on me again and telling me that they are selling many cars per day and he told me with a very inappropriate tone that if I really want the car I should buy it or he does not have time to sit down with me for the third time!!!
As a customer I don t care how many cars you guys are selling per day or how busy you are. Instead I expect you to show me what you have available in the price range I provided, answer my question and let me take my time and make my decision.

Salesman was very helpful and personable. Willing to work within our price limits! Thanks Jeff.

0 stars , even 1 is too many .

**BUYER BEWARE**

This company will take every dime you have ! Charge you for anything they can & the third party company they partner with to inspect your vehicle upon turn in , will skin you of fees for things that ARE NOT/NEVER HAPPENED to the car !!!!!!!!

***DO NOT BUY FROM THIS DEALERSHIP !***

The absolute WORST experience I have ever had . Leased a civic through this company for 36 months . 30 days before turn in , I go to purchase another vehicle . Craig , the appraiser inspects my vehicle and tells the salesman that there is $1800 worth of hail damage to the car. I had it reassessed & that amount was untrue . I asked him to show me where the damage is and he throws his hands up in my face , storms outside , points at 3 spots and walks back inside while the door slams behind him . The salesman , Jeff , takes me on knowing he has an appointment coming in because he s greedy . He rushes me , doesn t go over anything , and pushes me off . Let s just say , I went to another dealer who took care of everything for me. Including turning my car in & repairing the hail damage at a much cheaper price . 6 weeks later , I receive an End of Lease Statement . They charged me a $350.00 turn in fee as well as $40.00 in tax & $270.00 in wear and tear . I went to the dealership to see if there was any kind of help that they could give since my intention was to purchase another vehicle , but with the lovely help from their great appraiser and sales person , I did not & they tell me their hands are tied & I would need to call Honda Financing . I call & Oscar , was as rude as can be as well , telling me I m not waiving that fee . We re not the same company , so if you had a problem there , you need to take that up with them . No matter who you talk to , everyone is going to tell you that they can t help you & send you off somewhere else . Even though they lost my business by no fault of my own .

I have never had such terrible customer service in my life and the fact that Honda still employs these people , after the mistreatment they gave me , makes this place even more of a rathole .

DO NOT BUY A CAR FROM THIS DEALERSHIP !

Ordered some manual transmission fluid from them payed over the phone they said they would get it here soon and it didn't show up for a while so I called back and was told they didn't have a driver. It's good thing I didn't didn't drain the damn fluid or I would be stuck. I would rate it a 0 but it won't let me.

Brenda in the service department is always amazing!!!! Jennifer is great too!
The reason we decided to purchase our pilot from Bob Lindsay - Peoria, is completely because of the service we've received from their service department. We never felt like we had to worry about being sold something that we didn't really need. Always felt they were being truthful and fair.

They serviced my Civic quickly, and without an appointment. Fit me right in.

I was very happy with my experience at Bob Lindsay Honda. I bought a used car from them. I would highly recommend.

I recently bought my first car from Bob Lindsay Honda. It could not have been a more pleasant experience. Driving off the lot with my new CRV made me feel comfortable, safe, and confident with my purchase of vehicle and who I purchased it from! The entire staff at Bob Lindsay was extremely helpful, patience and kind. I had numerous questions prior to buying the car and everyone was helpful in making sure I had a great understanding of the car and purchasing it. The sales guy went over my car in fine detail and made sure I understood everything and that all the settings were exactly how I wanted. I will never go anywhere else to buy another car and will continue to send all of my family and friends to Bob Lindsay! Absolutely outstanding staff and service! Thank you Bob Lindsay Honda!

I felt the service team did a good job throughout the process. The service tech Justin, was thorough and patient during the entire service period. The team was able to provide a free rental due to the length of the repairs and also did a good job on communicating the updates. I appreciated the free cookie too!

Carl was great to work with and the entire team made the process smooth and straightforward. Happy with our new Honda!

Great experience, friendly staff, great selection of vehicles. I definitely feel comfortable going into the dealership! Thank you Scott!

I signed a purchase agreement and arrived to pick up my new Honda Accord. Everything was ready to go and the process was very smooth. The salesperson took me through the features of my car and I was on my way.

I went there with my 10 month old son today to get my oil changed, tires rotated, and some other service items done. They saw that my hands were full so the told me to go ahead and wait in the waiting room. Brian came to me to have me sign off on the work done. He was able to tell me how long it would probably take. The waiting room had toys to keep my 10 month old occupied while we waited for the car to be done. They were fast! After getting all the work done, I remembered I wanted to get my service book stamped. Kevin (I think that is his name) ran out and got it for me in the car.AWESOME CUSTOMER SERVICE! I would go back again in a heart beat.

Clark was a great help picking out a new vehicle! Very friendly staff.

My experience with the service was not a great experience at all! We had 2 recalls to be fixed and after the 3rd time I was able to get the work done. The second call was to order parts and get a rental car with waiting to hear back and after 2 1/2 weeks I called again and no one had called to let me know parts were there. The gentleman apologized and worked us in the next day. The next morning we received a call and was questioned about our appt. I then after being told our car would be finished that day, called at 4:00 from East Peoria and was put on hold the whole time I drove to the dealership (20mins) waiting to see if my car was finished! My experience is very bad communication! Also the lady that was in charge of my car would not even look at me or say a word (rude) but was thankful for the lady that helped me out! I have 2 Hondas and this was not a great experience at all!

3 bad experiences in one year, I don't plan to return or recommend.