Wow. Can t say anything but good things about BMW of Warwick. I had the pleasure of having Thomas Lombardi as my client advisor and he has made my transition so easy and smooth from leaving another company and entering into BMW. Was very knowledgeable and also made me feel very comfortable as if I knew him for quite some time. This is my first BMW and surely won t be my last. So happy I chose to make the change to go to BMW. Great company and great workers!
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This was the first BMW I have purchased. James Dyer was the person who assisted me with my sale. James was very knowledgeable and professional. I also dealt with Ben Pigoga. Ben was very thorough in explaining all the features options on my vehicle .I would recommend this dealership and plan on doing business with BMW in the future.
Really high quality customer service with Juan Encarnacion. He was professional and easy to work with, made the process of buying a vehicle smooth and quick. He is responsive and does business with a lot of integrity- I truly never felt like I was dealing with a car salesman. When we bought this car, we were "just looking" to see what was out there as I didn't have an immediate need to switch my car, Juan made me feel comfortable and made me want to do business and buy a car from him (when I didn't need one!). Overall, truly a great experience- I will definitely stay at this dealership as long as Juan, Gina and Mitch are there. Thank you all, love my new BMW!
I rate a company s service by how it reacts when there is an issue. I normally service my car here and my scheduled visits are normally professional and seamless. However, when my car had a flat they were not willing at all to fit me in. In fact, they gave me a million excuses why they couldn t help...including telling me that they were closing in 20 minutes when it was more than an hour before they would close. I am very disappointed. This has changed my view of this place, forever.
Gionna was amazing, she got me approved within minutes and was in contact through the whole thing. I picked up my car the next day and I love it. Thank you so much!
Victor Cabral was a huge help in helping me find my New BMW, I would definitely recommend him as he was easy to work with and got me into my car quickly.
When ordering my last BMW from this dealership I worked with Luke Mayer. Absolutely flawless transaction and a true dedication to customer service. Luke is the consummate professional and ensures that the buying experience for his customers is flawless!
I just purchased a new BMW X7 from BMW of Warwick. It was my first experience at this dealership and it was a fantastic one. I worked closely with Thomas Lombardi during the sales process. He was extremely knowledgeable, easy to talk to, and made the buying experience straightforward with his no pressure approach. I highly recommend Tom and the dealership to anyone looking for a new BMW. I live over an hour away, and although there are closer dealerships in MA, I will definitely come back for servicing and future purchases. Thanks to Tom and everyone at the dealership for the great experience!
James, a new sales person at BMW Warwick found the perfect car that fit the description I had given him within just a few days. He is professional, knowledgeable and personable. Purchasing the car was a pleasant and time efficient experience. Excellent service overall!
been there 4 times for various repairs on an 08 x3 and never returned for a problem. good communication excellent repair. my car has 176,000 miles and will go on a lot longer thanks to them.
I have been a customer at BMW of Warwick since 2013 and had 3 cars with them. All experiences were absolutely 5 stars. The last 2 cars I had were both a BMW M4 with the other one I did a Euro delivery. Luke Mayer helped me with both transactions and he made sure I had the best experience doing the Euro delivery. Everything is smooth and paperworks were all in place. In comparison to the Porsche Euro delivery we did 2 years ago, my experience with BMW and Luke was way much better. I never had to follow-up with timing as Luke was ahead of me all the time with the schedule. With Porsche, I had to contact them and ask about the timeline of the process which they weren't so sure about. And whenever I contact Luke for a question, he responds right away. Absolutely 5 stars!
Recently purchased a used 2016 Honda Civic Coupe. Scott Kiefer was my salesman and he was with me from the initial inquiry right through the delivery answering any questions I had and making sure I was satisfied throughout the process. It was the best and easiest car buying experience I've ever had. Scott along with sales manager Jesse Brown and finance manager Erin Barber made sure I got the price and terms I wanted and the rest is history. Thank you BMW of Warwick!
Vito was fantastic. Excellent to work with, very knowledgeable and willing to help with whatever I needed. I d definitely come back just to work with him.
If I were to recommend anyone, ask for Juan Encarnacion. As soon as I stepped through the doors he helped me every step of the way. He made purchasing my first BMW the easiest process possible. He was very professional and true to his word. I'm a local from Boston and his A+ service is worth the drive. Thank you Juan!
I am so very pleased with my new BMW X 3. Kevin Pereira, my sales person, made the experience very pleasant. He went out of his way to make sure everything went smoothly. Other staff including Erin in finance and Mitch the car IT person also very helpful..
I had recently went in for an engine check, as I was waiting I asked a few questions about trading in my lease. Thomas Lombardi helped answer all my questions, concerns, and dealt with signing off on my lease and also purchasing a new car all in the matter of a day. I thought this process would be long, stressful, and hard to understand. Tom made it all happen stress free and in less than 24 hours. I appreciate everything he has done for my family & I at BMW of Warwick. You rock! Thank you again, Tom!
We recently purchased a Certified Pre-Owned X1 from BMW Warwick, our first BMW, and first experience with this dealership. The entire team was professional, respectful, and personally engaging throughout the entire buying process. I would definitely recommend anyone in the area that is looking for a new or certified pre-owned BMW to visit this dealership. Ask for Thomas Lombardi. Oh and we LOVE our X1. SO FUN!
I recently purchased my first BMW at BMW of Warwick and I was super impressed from the day I walked in to the day of delivery. Our Sales Rep Scott was very experienced and very helpful. Brian our Sales Manager took every call I made and answered every question willingly. Our BMW Genius Mitch was very knowledgeable and took all the time I needed to insure I felt comfortable with my new purchase. This was the best car buying experience I have ever had.
We requested a very specific 2021 750 and David and Jason were able to fulfill exactly what we requested in a much faster time frame. I would highly recommend purchasing a BMW from BMW of Warwick
If there was a place for a sixth star in BMW's rating, Luke Mayer would qualify. I have leased three cars from Luke, and he also helped my daughter acquire a nifty used SUV. Luke is knowledgeable, instantly likeable, and is a credit to his dealership. He values his clients beyond the sale, as I learned one late October Saturday afternoon when my previous car had a run in with an East Providence buck. The car was badly damaged, but driveable, and I called the dealership from the accident scene hoping Luke would be there. He was, asked me to come over, wouldn't let me drive the car any further, arranged for a loaner on the spot until I could arrange Monday morning for a rental and an appointment in their body shop.
I would recommend Luke without reservation to anyone wanting to look, test drive, or buy/lease. He is the best!
I pre-ordered the new BMW x7 back in October and immediately, my sales rep, Victor was on it. He made it such an easy and smooth process. Victor kept me updated every step of the way from ordering the build & specifications to the time of delivery. Every question or request that I had, he was always so willing to go the extra mile for me. Victor was professional and just truly a nice guy to work with. Erin who helped me with the financing, was also Amazing, she made it a painless transaction. And Mitch's product knowledge is on point..they are a great team over there. I would highly recommend this place and ask for Victor (he'll take care of you!) I love my new 2019 BMW x7! Thank you!
I must say that my salesperson Micaela Love at BMW of Warwick provided a "2nd-to-None" car purchasing experience! When I sat down with her and discussed what I was looking for, she knew immediately that I was very particular about purchasing a car as far as color, features and the gamut of options that BMW offers. She listened attentively and provided suggestions that were right in-line with my expectations! She found a car on the lot quite similar to what I would be ordering and we took it for a test drive...twice!. I enjoyed the ride immensely and she was extremely knowledgeable about the car as far as all of it's options and features. I've never purchased a new car on the lot because they usuallly don't have the color combinations I'm looking for or they are lack some of the packages, options or accessories that BMW offers. I always like to customize and build them to my specifications. At first I was going to lease, but several days later I changed my mind and decided to just purchase the car. Micalea was very accommodating and after going over all of the options that I added to the base model, we agreed upon a price that was extremely satisfactory to me and I told her that we had a deal and to place the order. She took it upon herself to track my car as it was being built and informed me of it's current status up until it's delivery last week. When I arrived to pick up by beautiful BMW, she greeted me with a big smile and hug and was just as enthusiastic as I was about the car. I ordered the 2017 BMW X3 M Sport fully loaded and it is now my personal "Ultimate Driving Machine!" I certainly enjoyed doing business with Micaela Love at BMW of Warwick! Thank you Micaela!
After 3 awesome years with my 2016 320 xi it was time to start the process we all dread "car negotiations" having a 3 month old baby with me this round let's just say I was completely dreading the process. Victor called me and asked me if I was planning on releasing with BMW. I told him I was "considering it" but also exploring other cars. He asked me to come in the next morning to talk about what I was looking for. I walked in right away he greeted me with asking what he needed to do in order to keep me in the BMW family. I told him exactly what I was looking for, he went over talked with the manager came back with exactly what I had asked for and it was the EASIEST car negotiations I have ever completed and I have been leasing cars for the past 17 years. Besides the ease of the negotiations the part that will stick with me forever and what created my complete loyalty to him as long as he is in sales was when I came to pick up my new 2019 330 xi was he surprised my daughter with her very own BMW teddy bear which ironically seeing her smile when he gave it to her made my night more than getting my new car. If you are looking for a genuine sales guy who truly wants to make you happy as a customer you will NOT find BETTER than Victor Cabral. I highly recommend going to see him!
I had great experience at BMW Warwick RI. This is my second BMW! James Dyer was extremely helpful, always available to answer questions. He took care of all the details. Overall, very positive experience.
Victor was amazing. From answering all my questions (yes, I had a ton) to a smooth process on the day of signing. He went above and beyond to get me set up in my new care. Will definitely refer everyone to him.
Greatest experience buying a BMW was really fast purchase didn t spend a whole day in the dealer was in and out Victor Cabral was very knowledgeable and confident in his product showed me exactly how car works in and out what a great team @warwick BMW
The Experience I've had with this dealership is nothing but professional and over the top customer service. I financed my first car with the company and the service alone will keep me as a returning, long term customer. One special acknowledgement I would like to give is to Juan Encarnacion. Juan dealt with us when I purchased my car. It being such a new experience, he walked us through every step of the way, reassuring us and making sure everything concerning the benefits and contracts were fully communicated. When it came time to work on a price, I had a fixed budget in mind despite the car I was looking at being fairly. Juan was able to strike up a deal for the vehicle that fit my budget perfectly and not skimping on coverage or any add-ons for the car. Even months later, I periodically get a contact from Juan specifically to answer any questions I have, making sure I'm fully satisfied with the vehicle still, and honestly just checking up on me as a young new car owner. 10/10 would fully recommend this company even if you thought a BMW would be far out of your budget, and 200/10 fully recommend you go see Juan Encarnacion for your experience there to be as great as mine was and continues to be. If there are any higher ups reading this, I hope you take note of the work this great employee is doing and make it worth his while!!
This was my second experience at BMW Warwick and Gianna was excellent. She was very knowledgeable and got me out of my lease early and was able to get me my dream car at an amazing interest rate! She even followed up a couple days later asking how it was going and asked if she could help me further. I am amazed at the customer service I received from her, no games no hassle. Thank you so much Gianna for working around the clock to get this done! If I could give more than 5 stars I would!!!!!
This is the first time I went out and bought a car for myself, by myself. To say that I was nervous and anxious is an understatement. I drove every luxury SUV available and was pretty sure the X5 was what I wanted. Victor Cabral, the sales associate at BMW Warwick was awesome. He was patient, informative and supportive. I test drove the car 3x s before I was comfortable ordering the car. He helped me every step of the way and totally made me feel confident in my choice. I love my new car!
I work with Luke at BMW Warwick, and he is amazing. Knows everything about the cars, is sensitive to my wants as a customer, provides support for any issues I have had, and seems to genuinely love his job. I live in Boston, and happily make the treck to Warwick to avoid the Herb Chambers BMW fiasco and get great customer service from Luke and the whole team down there.
I can't seem to express how happy I am with the service and professionalism me and my boyfriend has received from this dealership! We have purchased vehicles in the past and have always seemed to feel like we got screwed or the salesman did anything just to make a buck. We did not feel this way here. The salesman Jamie was absolutely amazing! He diligently listened to what we were looking for and showed us so many options until he helped us find the perfect car that met our needs. I would recommend this dealership to anyone especially Jamie! Thanks again BMW we are so happy with our 2019 BMW 430i :)
Had a great experience buying a car, and they were very helpful, and gave me the best interest rate by far. Make sure u ask for Tom L, he was very helpful and knowledgeable.
I had a really good experience in this facility, Really liked their collections and most importantly I want to thank Mr.Thomas Lombardi who helped me and was very responsive the whole time in assisting me with the deal. kudos to him
I walked into BMW Warwick on a Saturday morning and immediately was greeted by Scott Kieffer, extremely professional. I knew what I wanted, and he had the perfect car for me. Paperwork was smooth, and delivery of the car very special, not only one day ahead of my birthday, but surprised with such attention to details that I have not experienced before, extremely happy!! Let s not forget Devon who gave me a tour of my car, yes! Need one more car soon, and hopefully will be in your dealership!!
One of the best experiences I ve had while men having to service my vehicle. Courtesy vehicle was impeccable and I left knowing that I was in good hands. Honestly, I will not have my BMW serviced elsewhere while I live in the area.
Cannot say enough good things about the service department at Warwick Inskip BMW especially Bill Hollinghurst. Bill is the consumate professional, honest, knowledgeable, courteous, patient and understanding. Inskip should be very proud to have such an exemplary employee representing their company. Joel Onorato
The service department was excellent they helped me out with my purchase. Dave and Tim (I believe that was the other parts guy) helped immensely. Thank you!
Positive buying experience with competent, professional sales (Jamie Marcil) and financing (Erin Barber) staff. The BMW genius service (Mitch) was excellent too. Would highly recommend for an informative, non-pressured buying experience. We were buying used and the process felt very transparent and fair, no rush job or sales/pressure tactics. Check it out!
I went to BMW of Warwick because my car had a fuel pump failure, I authorize to fix that and to do oil change and rotate and balance tires and wheels, it take them 8 days to fixed it, I have to call a few times to get updates but the Service Consultant Steven Bettey never pick up the phone and he usually call back 3 days later, when the car was finally ready I went to pickup the car, I drive the car across the street of the dealer to eat something, when I got about of the restaurant and star driving I notice that the steering wheel was not aligned like it was when the car got to the dealer, after that I check light came on regarding the pedestrian warning sensor, and I noticed that they didn t reset the oil change in the car system, I went back to the dealer and the service department was already closed, I spoke with a sales manager who told me to call the next day and spoke with my Service consultant, I waited and call him the next day and as always he didn t pickup the phone, I left a message a message, he call me 3 days later, I explained all the issues with the car and he response was that I have to take the car back for services and paid for anything they fix, honestly I was chocked and the only thing I said was have a nice day, this is the first time that I have a bad experience with BMW, they always try to go beyond with everything but I think BMW of Warwick it s the exception, my recommendation it s to stay away from this people because they only will go after your money, they don t care about the customer and they don t know how a business works.
Brought my vehicle in for some recalls. Benjamin in service department was fantastic . Car was cleaned. Definitely be back when I need service. Great job!
What a great experience! Scott was so knowledgeable and he never pressured us. Erin made the financial part of it so stress free. Ben, Ben I wish I had recorded his tutorial! Scottie, you did a great job tying the bow on my car! We will never go any where else!
This was my first experience with BMW Warwick but will most definitely not be my last.
It all began with Micaela who was absolutely tremendous to work with. She was incredibly enthusiastic, patient, and knowledgeable. You could feel her smile through the phone. Now that is customer service.
Because of her, we decided to make the drive to Warwick despite many local dealers in the Boston area.
The experience at the dealership was equally impressive.
Keep up the good work BMW Warwick! You have an amazing employee in Micaela and for that reason I will continue to send business to you.
I just purchased an X7. I have been buying luxury cars for many years including Maserati, Range Rover, Porsche, Jaguar, BMW; and I have to say this was a great experiencee..The reason....my sales man Jamie Marcil !He was knowledgeable, but not pushy at all. He educated me about different options without being pushy, and really went the EXTRA mile to help me get an amazing deal!
We have been customers of BMW of Warwick for five years and purchased/leased four BMW's from Luke Meyer. Luke is a key reason why we keep coming back to BMW of Warwick. His professionalism and customer focus has been top notch. He has always helped us find the right car at the right price. His follow-up, post sale is also a huge benefit and he is always available and willing to make sure our experience is excellent. Manny in the Service Department is another reason why we feel so well taken care of at BMW of Warwick. It seems to be a total team effort to keep us satisfied and loyal customers.
Thank You so much Victor Cabral for EXCEPTIONAL service!!!!!!!!!!!!!!!!!!!!! I couldn t ask for a better experience!!!!!!! Victor was very patient and absolutely wonderful to work with. My experience was Unlike any other dealership I have been to. Being a woman car shopping alone can be extremely intimidating I found Victor to be Extremely helpful, honest and made me feel nothing but comfortable! Will be back next time I am car shopping for sure ! Thank you again for the amazing service !!!!!!! I could NOT be more happy with my new car !!!!!!!!!!!!!
I ve worked with Luke Mayer at BMW Warwick for years and could not ask for better customer service each time I am there! I have always driven off of that lot with total satisfaction and confidence and it s because of him and the pride he takes in building his client relationships!
Although Victor doesn't walk around the dealership with a Superhero Cape on he will go to extremes to find your "Ultimate Driving Machine" at the best possible price. Best part, this is a no haggling, no nonsense dealership so, no need to bring your intimidating Uncle Franky with you.
And without great management there wouldn't be a quality dealership So, thank you once again to the BMW of Warwick Manager #RonGirouard and his team as they are all a pleasure to deal with #BrianCarreiro #VictorCabral #GinaTroy #MannyPerez. I love my black beast!
We recently purchased an X3 - our first BMW. What a pleasant experience it has been! Shawn Harrison was our salesperson. As we contemplated our purchase - involving 2 test drives, Shawn was extremely patient and understanding. There was none of that "hard salesmanship" to make us feel uncomfortable or pressured. Shawn knows that a BMW should sell itself - and it did. When we went to pick up the vehicle, they did an unveiling - complete with a big red bow and a photographer to capture the moment. Then they presented the key with my name engraved, we were so impressed with those extra efforts. We are so happy with our purchase. I believe you have made a new customer for life! The car is a pleasure to drive and as beautiful to look at. I've had compliments from complete strangers. Thank you again. Buying a new car has never been this exciting!
Extremely smooth transaction. Excellent service by all team members involved. Victor Cabral was a true professional whom I highly recommend, and will continue to seek his assistance on future purchases.
Cory is amazing!! Very friendly and professional. He always gets the job done. Overall my experience with BMW Warwick RI has been the best from the beginning. Customer service is very helpful and they really know how to give a customer red carpet treatment. Thanks
I just bought a car from BMW of Warwick. The salesman who helped me, Victor Cabral, was great! He was very friendly and helpful. I didn't feel pressured at all. This was by far the best experience I've had buying a car. Even though I was not buying one of the more expensive cars, they made me feel like I was. Highly recommend this dealership!
I have been working with Luke Mayer at BMW of Warwick for over 5 years now. Having purchased 3 vehicles with him, I know first hand about his product knowledge, caring service, and attention to detail. When I am ready for my next BMW, Luke will get the call!
This was my first experience at BMW of Warwick. I have to say that this was the BEST experience I have ever had at any dealership. Scott was amazing! He welcomed us as we entered the dealership and introduced himself. We test drove the BMW X6 and we were hooked! Scott gave us a deal we couldn't refuse! I would highly recommend Scott and this dealership to my family and friends. The staff here is awesome!
Last June, I leased a 2020 440xi Gran Coupe from BMW of Warwick. Luke Mayer was the sales representative that I worked with. I can't say enough about what a pleasant experience it was working with Luke. There was no nonsense about pricing; working out the lesasing terms was very straightforward. I ordered my vehicle to configure it exactly the way I wanted to. During the build and shipment process, Luke went out of his way to keep me informed of progress. Even after I took delivery of my vehicle, Luke was always available to promptly answer questions I had. I would recommend Luke without reservation to anyone considering purchasing or leasing a BMW from BMW of Warwick. He's the best.
Shout out to Bob Shaw and Durell! My husband and I are BMW enthusiasts and we have bought several BMWs from different dealers over the years. I bought a 550 xDrive from Bob a few years ago and the transaction was seamless. We ve referred friends to him and the customer service was excellent. Most recently, we helped a friend with the purchase of a 428 xDrive convertible. We contacted Bob who is now in service. He helped facilitate the sale, put us in touch with Durell in sales, and our friend bought the car sight unseen for a great price! We arrived at the dealership the next day and Durell had us in and out a few hours. Buying cars can be a painful process. Bob and Durell were professional, knowledgeable, and extremely trustworthy! Highly recommend!!!!!!
Manny Perez, the best Service Advisor. I had the best experience with him when I took my car couple weeks ago. He was able to make things easy for me and really helped me. I would not recommend anybody else. Thanks for Your service Manny, much appreciated. Much blessings!
Vito was great! He worked with us on three different vehicles and he was able to meet both our wants and budget. Can't say enough about Vito and his team!
This is my 8th BMW, and the second from BMW of Warwick. Having leased in 3 states and dealt w 5 different dealerships Victor Cabral and BMW of Warwick have been the best. Victor listens and works tirelessly to meet my needs and cost objectives. He and the management are fair and care about their customers. I m on my 4th X3, and I ll be back for more.
I give this place five stars for the simple fact, I went in to see the BMW i8 and was treated like I was part of the family. Was given a in depth tour of the vehicle and its next gen technology.
if you are looking for a wide selection of Pre-owned vehicles then this is the spot. BMW Warwick takes care of you. Gianna hooked it up with some accessories and was great to work with. wide selection of pre owened 3-series and 4-series. customer service was awesome. always available! definitely recommend! Thanks Gianna!!
I was able to get an appointment within just a few days. I had a bunch of miscellaneous things to be fixed/checked out and everything was attended to and the price was reasonable. Everyone in the service area was polite and helpful.
In may, my husband and i decided to look for a new vehicle. It was 9 years since I got a new car, and was anxious about the car buying experience but Jamie at BMW of Warwick made the whole process from start to finish exceptional. He is very knowledgeable about everything BMW. Jamie made sure we had all the information and made us feel 110 percent about our new purchase. It was also our wedding anniversary and he went above and beyond to incorporate that when picking up the car. We both highly recommend Jamie and everyone at BMW of Warwick. Thank you again i love my X1!
I recently purchased an X5 and Vic Cabral was instrumental in helping me find exactly what I was looking for. He was timely and continued to check in throughout the process. It was a great experience!
Had an awesome experience with this group. This is my second car I have purchased from them and will certainly be back for my 3rd car down the road.
Thomas L was great to work with and extremely helpful. We were in contact for about 2 months, helping me figure out which option was best for me. He diligently found the perfect car in production For me which saved me waiting an additional 2 more months to do a custom build.
Can t recommend him enough. Very helpful and not the slightest bit pushy at all.
I was very pleased overall. Scott was great to work with and did everything possible to arrange the purchase of the vehicle I was interested in. I would highly recommend him.
James Dyer was a pleasure to work with, he made sure the car was perfect and was delivered on time. The entire crew at BMW of Warwick was very helpful, friendly, and knowledgeable. I would recommend buying a car here to a friend.
When I walked into BMW I really wasn't sure what model car I wanted, I just knew about all the features I had to have. Victor Cabral walked me through all my options patiently and helped me find my dream car. He was extremely knowledgeable throughout the whole process. I must admit I was somewhat dreading the 'car buying' experience because I have heard the stories, but he completely changed my mind. Go see him if you want to buy a car. He went above and beyond in all aspects. Erin Barber Goncalves helped me through the financial paperwork very smoothly. I was able to drive my new car home the very next day. Finally, Michael Mercier has earned his title of 'BMW Genius'. As this car was an upgrade for me with a ton of features, bells and whistles; he walked me through every button in the car. I would not have been able to drive away comfortably without his superior knowledge. All in all, what a wonderful experience at BMW of Warwick. From the moment I stepped into the dealership to the time I drove away in my new car, I felt taken care of and special. Kudos to the entire team!
Normally I don t write reviews but I was very pleased with the service I received this week. Bill the service advisor was excellent! He kept me updated each day with what exactly was going on with the car, he got me set up with a rental and was very understanding of my hectic schedule when it came down to pick up times/ drop off times. He was professional, honest and extremely helpful! 5 star service!
BMW of Warwick is a first class dealership. This is my second buying experience and it was awesome thanks to my Client Advisor Luke Mayer! I had Luke with my first Beamer and this one as well. This time I had a small issue with the vehicle the following day and called Luke about it. He told me to bring it in the next day and the issue was resolved AND he filled up my gas tank! Who does that! Lol! I highly recommend Luke for your next BMW buying experience. He truly goes above and beyond and I couldn't be happier ! Paul Correia
Kudos to Ben in the Service Dept., I came in with a little service issue on Friday the 7th, Ben was able to verify the parts were in stock and took care of me that day. I couldn t wait for it, so he gave me a car for the hour and a half it took. I ve had Ben for service for a while now, my brother even uses him. Always polite courteous and effective in getting what I need done. Ben is one of the reasons why I choose a BMW, and this dealership.
Service Advisor Bill Hollinghurst continues to be a reliable and trustworthy resource. I reach out to him via phone or email for routine service or maintenance appointments and his response is always prompt and accommodating. The entire Service Department staff have been welcoming and friendly for each visit over the years.
I have dealt with Luke Mayer for my last 2 cars. He's very knowlegeable and accomadating. He's right on top of everything. I would definetly recommend him for your next purchase.
I've been part of the Inskip family for 13 years now. The service they provide is always above and beyond what is expected. I've had the pleasure of working with Luke Mayer during the ownership of my last 2 cars. Luke is always checking in with me, ensuring my satisfaction with my vehicle and quickly remedying anything should attention be required. Should he see me at the dealership or about town, he knows my name, he knows my son's name and I appreciate him for it. He may work in sales, but I consider him a friend.
I just purchased my second vehicle at BMW of Warwick from Scott Keifer. The purchase was made sight unseen but there was never any question that when I pulled up the vehicle would be in immaculate condition waiting for me, as it was. I had a tight timeline as well--from the time I contacted Scott at 0830, he hustled to procure all required documents for financing, insurance and sale by 1400 the same day. I drove off again a very happy customer. Top notch dealer from the bottom to the top. -AJ
I placed a custom order for a 2019 440i convertible and had the pleasure of picking it up this week. Because it was a custom order the delivery time was longer than it would have been had I selected a vehicle in inventory. It was worth the wait, the tanzanite blue color is absolutely gorgeous! I had the pleasure of working with Victor throughout the process and would do so again without any hesitation. Victor is a true professional, a great representative of BMW of Warwick, and he really understands the importance of great customer service. He is absolutely top notch! Ben, the BMW expert as they call him, is really unbelievable. Ben's knowledge when it comes to the ins and outs of the vehicles is second to none and his personality is off the charts. Every company needs people on their team like Victor and Ben as they are the reason that I will do business with BMW of Warwick again, despite the fact that I work in Newport and have another BMW facility much more convenient to me. As for the actual convertible, it is a winner!
I've been buying and servicing cars at this dealership for the last 15 years, since it was named Inskip BMW. I was always happy with their level of customer service and appreciation, but - alas - this is no longer the case.
Recently they changed the management/ownership, and the whole thing went completely downhill. The sales stuff and the general manager talk to you as if they are doing you a favor. When I wanted to return my 3 year old car with low miles to their dealership, they first offered me a ridiculously low trade-in quote, at the lowest range of the fork for this vehicle, and then refused to take the car at all because there is a recall on this vehicle, which was just announced. Hello? - You are the BMW Authorized Service Center - you are the ones responsible of fixing the recalls! Sure enough, CarMax just down the road immediately matched their price, although I've never bought or sold anything from/to them.
I find the new management rude and cut-throat type, totally foreign to the experience I had with a few BMW dealerships I dealt with. If you go there, you would get a used car salesman mentality and zero appreciation for your loyalty to them. Please, be warned.
A big thank you to Jamie, Ralph and Ron!! Best car buying experience we have had so far. Such a fun atmosphere and we were completely taken care of!! Even our 5 and 7 year old were getting showered with gifts and attention. Thanks Guys!! Oh, I should mention the X5 is awesome as well!!
Great dealership. No pressure from staff. We dealt with Kevin he was laid back and patient. We drove a 430i at first and quickly realized it was way to small for us and our 3 kids. So we drove an x5 and loved it so much we bought it. The lounge area was clean and comfy. After looking for a vehicle for months and going to a bunch of dealerships it was refreshing to deal with a place that's not pushy.
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