BMW Centrauto Reviews

Service, smile, everything you expect from a well-run car dealership

Very satisfied with the excellent service when purchasing my premium selection car. Big thumbs up for Davy!

Top class garage ... excellent service ... pleasant people ... great contacts

Can't stand asking prices elsewhere? The seller was unable to deal with this properly

We are very well received a highly recommended grtj

This morning I call at 9.20 am to make an appointment for inspection car. A telephone operator says that it is busy and that they will call me back. I have not heard anything yet at 12.30 and call back. Same story. Busy and they are going to call me. At 5 pm I call again and I finally get someone else on the line. The arrogant and rude Maxim. This garage is a shame!

Wagon had a vibration on the steering wheel when braking at a higher speed. Before the car could enter, we first had to come in for the papers because we were not yet a customer in the system. When he went in we had to call several times to get a phone call just before closing that he was ready. Upon arrival, the car was offered again stating that it was due to the tires. These were however 2 months old but without a BMW star marking. She tried to explain why but the explanation was more sales than anything else. Have to sign for receive and delivery because they had forgotten to get the invoice afterwards with 9 performance points. For a second opinion at BMW sneyers and these had confirmed my suspicion. Of course the brake discs! Replaced in 8 performance points (40 minutes) and the problem was solved. I would say expensive and poor analysis: s ...

Friendly and very helpful to meet buyer's expectation.

unfriendly sellers, really just fat necks that look down on people who don't buy the most expensive cars

I do not think it is a service that on the day of my appointment I would have to wait for more than half an hour to be able to deliver my car inside. With previous brands, I could just park the car in the car park and hand over the key to the reception. Staff is friendly! Repeatedly I look for another garage.

Very friendly reception. Professional explanation. They also really take the time to speak to you

A beautiful garage with a grand appearance and a service and staff that makes that look true!

Always a smooth, friendly and above all correct service.

Quite a long wait at the counter around 5.30 pm but very friendly service. Well helped further!

very unfriendly and there is no more expensive garage in Belgium. I saw a lot of specifications and CentrAUTO was always there, together with NOVA. The expensive birds. You are always much cheaper on another. Is an authorized garage so for insurance cases it is ok. Hence 1 star. Punish that this case still exists after so many years. I only hear bad stories and experiences from people ... Replace way too much. A beautiful showroom apparently costs a lot of money. The message is to stay away, unless I win the lottery.

Good service. Seller knew a lot about the car with sufficient, clear explanation.

Back to excellence, personal assistance, nobody is just a customer. Quick service while waiting!

Very friendly staff. Always at the service and deliver top service.
First time I went there for a repair and I must say one is always friendly there. Definitely go along. Never disappoints. A big 5 for the people of Centrauto Wijnegem!
Merci

Great experience with a new service engineer, top guy, sensible, helpful, really listening, professional, very nice experience, hopefully the same person at the next garage visit.

Very bad experiences, they hit you from the greenhouse to the wall.
Had finally paid everything because they knew they were wrong!

Today I will pick up the new car with my father, super friendly reception and super friendly people. Especially seller Sven is really a top guy !!

I came in with a question and a problem with people. I went outside with more questions and more problems. I can honestly say that this is 1 of the bad BMW dealers.

Sunday I had already stopped by but then the compressor was broken to top up the coolant, I had to come back this morning. This morning there was a long queue and I had to wait 30 minutes before it was up to me. Then it turned out that the compressor was still broken and they said that I could also use normal water. Waist of time...

Initial conversation with seller for a premium selection car was very pleasant. Unfortunately not the rest. When I asked about a valuation of my old car, pictures were taken and I was contacted 2-3 days later. After 5 days of not being heard from, I will contact me myself and the seller would call me back. I have never received this phone. Then I tried via the website, of which I received a confirmation via email, and still no answer. Very unfortunate for such a beautiful concession. I haven't bought a new car yet, but if I do it won't be at center car.

Unable to fix flat tire, want to sell new tire at exorbitant prices. Arrogant and leasing oriented company.

Described in 1 word ... Top service!
Tip: buy your BMW or Mini here and get extra benefits ... #voormijneweetenvoorjoueenvraag

Given 1 star. Still too much actually. Totally UNSAFE. New car bought here with display that keeps falling out. Invoice of 1,200 euros received and the problem has still not been resolved three years after the date. Agreements are not adhered to or the file is lost again. Employees incompetent and stressful. Centrauto Malle or Wijnegem; never again.

Good and bad experiences. Bought and bought a premium selection car for small flakes. For example, they forgot to place a new hubcap because it had disappeared, even though I had asked it several times.

Nice car shop, great employees, a big thanks to Marcel for his flexibility!

Very poor communication regarding the repair of the car (engine failure at 37,700 km). Car is now in garage for 3 weeks ....

Mediocre service, friendly but disorganized. Long, unforeseen waiting times. Unclear or no communication.

Huge choice in the showroom as well as good service !!!

They really take the time for you to put together the car of your choice without pressure to take unnecessary options.

Initially well helped by the seller.
Until the sale continues at the competition, the arrogant phone call from the seller follows.
After submitting this information to the seller and management, there is no response.
Our next one will therefore not come from this garage ..

Best service, best welcome, best customer service. Recommended

Perfect and customer-oriented service for the purchase and delivery of second-hand premium BMW. Davy even provided for a previously necessary delivery under time pressure

Great!

Large spacious reception hall, good but non-intrusive sellers, take plenty of time when ordering and with additional questions afterwards, great.

Terrible experience, seemed to have issues with theft beforehand as when I arrived was constantly reminded they had anti-theft trackers etc and kept reminding me and warning in an accusing tone. Felt incredibly embarrassed, as arrived from the office in a business shirt etc. Will take my money elsewhere....

Neat, friendly competent garage, good service, decent repairs

Very well served on my visit. Super good service and a young and active team

very well organised, always friendly, on top of Covid safety measures

Chic garage, but there is nothing that can afford my pension

For many years, these people have been delivering quality and service of the highest level!

Very well helped, nice test drive, pleasant contact.

Very friendly staff, very good service, very competent and experienced professionals, highly recommended for those who drive BMW !!

Very customer-friendly. Very informative wide range of choices. And good customer care in detail info.top

Gunther knows perfectly what service is. Always top service.

Unprofessional!
Have to return 3 times for the same problem! And still not resolved! And every visit for the same problem I had to pay for the diagnoses every time! Put 500 there for free! The problem was still there! I ended up with someone via via, paid 1600 and I am more than satisfied!
Company receives millions of BMWs and none have the same disease as mine ????
This via via has solved it immediately ??! An outside person had to correct their mistake! ??
And haven't gotten into the details yet! Really Incredible!

If someone starts stealing from you, you will immediately notice!
Even called the technical master .. They deserve 1-2 stars and an extra lightning from me! Get lost with your lies!

Never again!

Beautiful car palace. This inevitably has its price tag. All that show is not necessary for me. The car had to come in for a recall. You have to wait longer at the spectacular drive-in reception than for the inspection. I am nevertheless happy with the repair under warranty and the free replacement car and the friendly welcome.

First contact with seller Sven! Super: motivated, customer-oriented and knowledgeable!