Our heater went out on our tub, of course in the winter and it's an outdoor tub! They came out and replaced the heater in one day! Fast reliable and good quality work. This means alot seems how we purchased the tub here several years ago. It's nice to know they stand by their products and can service them right now. Something lost on many businesses these days. Great job!
This was a wonderful experience from the first phone call through the delivery of our pool water. The delivery driver was vey nice and did a great job! Thank you Blue Water Pools! We will be using you again in the future.
Professional friendly staff! Definitely the go to pool store! Exceptional work definitely would recommend!!
I wanted a new liner and coping for my pool. They asked me to drive out to their store 30 minutes away for a consultation, only to find out that they would have to come out to my house to see the pool. We scheduled an appointment 2 weeks out from the day of my visit. After sending an email confirming my appointment and a picture of my pool the day before the appointment, I got a phone call stating that they didn't want to do the job! Unfortunately, I already took the day off work and couldn't cancel because I'm a teacher and the substitute had already been hired. In the meantime, I could have found another company. I'm very disappointed in how the situation was handled. If this is the way they do business, I'm glad I didn't hire them to do the job!!
Great location friendly owners, That help with all that they can.
We chose Blue Water Pools of Michigan for many reasons. They are a local family owned and operated company. Very friendly and knowledgeable. But what impressed us most was that they not only sold the pools but they installed them too. Every pool company we went to in the surrounding area only sold the pools then they'd give you a number to call someone to install it for you. We enjoy working with companies that handle things A-Z, start to finish. They showed up on time and worked late to get the pool installed. It looks great!!! I'd highly recommend them to anyone no matter how BIG or small they want their pool.
I have always loved working with Blue Water Pools. Tina and Jim have always been very helpful when I have questions or problems with my pool. I appreciate the work they do for their customers!
The folks are the best! I bought a new pump from them 3 weeks ago. Something happened and it just died. No questions asked, just handed me a brand new pump. VERY friendly and helpful on both visits.
Does anyone see any Blue Water here? Neither do we. We chose this company because we wanted to go with a local family business. We were excited to meet with the owners. We ordered and paid for our pool, the liner, equipment and had water delivered. We had to sign a waiver releasing them from any liability for damage to our yard which is still torn up a year later. As installation was taking place, the family member installing the pool brought his young children who played in the dirt around the liner with screwdrivers and other tools. We had to ask them to move away from the pool several times. We should have realized then, we had made a mistake. Since we were new pool owners, we asked if someone could come help us close the pool in September or at least show us how. We have a deck built around our pool and we were told they could not cover it and gave us no instruction how to. We ended up going to another pool company to get instruction on how to take care of closing the pool, which those people somehow had no problem explaining to us how to do it. Upon opening our pool this Spring, and working on getting the water clear - the liner we spent over a thousand dollars on from Blue Water Pools ripped on the seam when no one was in the pool, less than a year after buying it. 11,000 gallons of water flooded our entire yard and we were in shock. When we called, and spoke with Tina she did not say she was sorry, she did not offer to help in any way and did not return my texts, phone calls or emails except to say she was working on it, weeks later. Although the liner was clearly defective, ripping on the seam while no one was even in the pool, they did not honor the warranty and did nothing for us at all. I cannot stress how disappointed I am with my experience with Blue Water Pools. We hired another company and spent the money to install a new liner, repair the damage, firm up the sand around our pool, purchase chemicals and refill the pool. It was an expensive lesson learned. Go somewhere else if you want Blue Water in your pool.
bluewaterpoolsofmi.com
