Lisa Shelters

Review of Blue Water Pools

Does anyone see any Blue Water here? Neither do...

Does anyone see any Blue Water here? Neither do we. We chose this company because we wanted to go with a local family business. We were excited to meet with the owners. We ordered and paid for our pool, the liner, equipment and had water delivered. We had to sign a waiver releasing them from any liability for damage to our yard which is still torn up a year later. As installation was taking place, the family member installing the pool brought his young children who played in the dirt around the liner with screwdrivers and other tools. We had to ask them to move away from the pool several times. We should have realized then, we had made a mistake. Since we were new pool owners, we asked if someone could come help us close the pool in September or at least show us how. We have a deck built around our pool and we were told they could not cover it and gave us no instruction how to. We ended up going to another pool company to get instruction on how to take care of closing the pool, which those people somehow had no problem explaining to us how to do it. Upon opening our pool this Spring, and working on getting the water clear - the liner we spent over a thousand dollars on from Blue Water Pools ripped on the seam when no one was in the pool, less than a year after buying it. 11,000 gallons of water flooded our entire yard and we were in shock. When we called, and spoke with Tina she did not say she was sorry, she did not offer to help in any way and did not return my texts, phone calls or emails except to say she was working on it, weeks later. Although the liner was clearly defective, ripping on the seam while no one was even in the pool, they did not honor the warranty and did nothing for us at all. I cannot stress how disappointed I am with my experience with Blue Water Pools. We hired another company and spent the money to install a new liner, repair the damage, firm up the sand around our pool, purchase chemicals and refill the pool. It was an expensive lesson learned. Go somewhere else if you want Blue Water in your pool.