Blue Mountain Hotel

Blue Mountain Hotel Reviews

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4.4
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Beautiful resort. Great location. Spacious and com...

Beautiful resort. Great location. Spacious and comfortable apartment style rooms with stacked kitchen. Very close to the village. Those are the pros. On the con side, service is terrible. First day, one of the beds sheet and pillows were stained. Not a good surprise when you are exhausted and ready to go to sleep at 1 am. Service took 40 minutes to come and change them. The three days we were there, the cleaners did not vacuum, wash towels, fill up the instant coffee or clean the dishes that were in the sink. They just made the bed and left everyday. Also, our room key card reset EVERY SINGLE TIME we tried to get in. It was a pain having to go to the front to get it reprogrammed so frequently. Really terrible service for the price you pay in this resort. I attached pics. Very beautiful room. But cleanliness was questionable.
Staff were accomodating and apologetic. But that doesnt help when they truly make no effort to improve on anything. I'll think twice before booking at the Mosaic again.

A great day to get to know your friends through in...

A great day to get to know your friends through intimate time spent in multiple lines all day. Over 2 hours to pick up some double downs and a park pass. Get some self service kiosks already.

Too crowded, masks not worn properly. Did have a n...

Too crowded, masks not worn properly. Did have a nice place to watch/listen to music. My kids were very upset because people were not following social distancing rules and not putting on masks when the distance was less than 2 metres.

Enjoy this skiing experience except the price of t...

Enjoy this skiing experience except the price of the tickets is too expensive for most folks. Wish they can make it more accessible to everyone. Weather was perfect though and services were great.

The accommodations are pricey - but the rooms are ...

The accommodations are pricey - but the rooms are worth it. There were complete kitchen, utensils, and ovens available. The things to do does cost extra, so be prepared to spend money for those activities. But if you are adventurous, it's worth to do.

Went over to Blue Mountain with my school for a tr...

Went over to Blue Mountain with my school for a trip recently, and I had a blast! The staff there were very kind and assisted me to get all of my equipment on so I can get skiing. The lessons they taught me made the experience just more enjoyable. The conditions of the hills during the day vary though. On some hills, there were large areas of slush, mud, and holes in the ground which made me feel slightly in danger, however, nothing bad came out of it. Food from inside the resort is very good, but pricing is what you would expect from a place like this. (A lot!!) If you plan on going here, I highly recommend getting a lunch voucher, it will definitely save you some money. Overall, my experience at Blue Mountain was great, I need to go back there for sure next season!

Although there is a fair amount to do at the resor...

Although there is a fair amount to do at the resort in the summer but most of it will cost you more money on top of the cost of your stay. There is only one day of free WiFi at most hotels and none I stayed at offered breakfast (likely as to not compete with all the restaurants. If I wasn't attending a convention I probably wouldn't have gone at all but it seems at lot of tourists do come in the summer so maybe I am just missing some context about vacation packages that are more inclusive.

Its a little pricy, but the experience was one tha...

Its a little pricy, but the experience was one that a super critical guy cannot complain about. The kids ski lessons are world class with very happy and encouring trainers. My kids loved it and they are princesses and super high maintenance.

Beautiful all year long. Most recent visit we had ...

Beautiful all year long. Most recent visit we had was in early Nov 2018, and the soil was a little damp yet we climbed the mountain with no hesitation. I'd recommend this place for someone who'd like a sight seeing long drive from Toronto.

It was nice for the summer time, the gondola ride ...

It was nice for the summer time, the gondola ride was good as you can stay at the top of the mountain, which you will be able to see nice views of the entire area. At the top of the mountain there are a few trails, one food truck, and washrooms. Staff was nice and helpful which was pleasant to see as some of food restaurants/vendors were not helpful. It felt like your bothering them... Maybe this is just how the weekday vendors are like and the weekend vendors might be a whole lot better as most of their festivals are on the weekends. I will be going back, but just bring my own food or go back into town and then come back. Hopefully this helps... Once I go back then I will be updating this review.

Lower rating is for not cleaning snow of parking l...

Lower rating is for not cleaning snow of parking lots, otherwise everything else was perfect... friendly staff, good restaurants with reasonable price, reasonable equipment rental and training. Overall enjoyed my stay.

I love this place. It's the best place to skii and...

I love this place. It's the best place to skii and have fun. You can rent equipment and cloths and anything you need. There is multiple bunny hills and more difficulty hills all the way to expert mode. The only reason I'm giving 4 stars because i went with people who never skied before and the trainer on the very first hill was extremely rude, he was insulting people and yelling on people. I was disappointment with his work quality. We moved quickly the next hill, suffered a bit But it was better than dealing with him. All the other staff were super nice and helpful.

Great stay-cation! Always lots to do and all rest...

Great stay-cation! Always lots to do and all restaurants are open, though some changes due to restrictions bit nice to get out. Just try to keep physically distanced from others and it will be fine.

Clean and the staff are friendly. The only thing t...

Clean and the staff are friendly. The only thing that makes it not a 5 star would be very small things like no bathrobe, slippers, and can be quite loud in the morning depending on the room. These are not that big of an issue and all in all thr experience and convenience of where the hotel is located makes it a four star. The location for this resort is amazing and is in the heart of blue mountain and is about 5 minutes away from free parking and the activity centre.

The beginner slopes were good to learn on. I bough...

The beginner slopes were good to learn on. I bought a newbie pass to take lessons for snowboarding. It seems like the skii instructors were much better and hands on. I would snowboard here again but if I could go back and do it again, I would get the newbie pass for skiing or not bother and just rent snowboarding equipment and YouTube how to snowboard

Village is nicely lit in the evening. The bluminat...

Village is nicely lit in the evening. The blumination trail was short but a pleasant walk with a BLUE sign where you can take a nice picture with the hills in the background. The light show was unexpectedly only on one tree. A good variety of food options also!

Awesome hills and runs. Not so great staff. Pret...

Awesome hills and runs. Not so great staff. Pretty consistently the staff I've interacted with at blue are rude and seem bored out of their minds. Good thing you have such awesome glades!

My review is limited to the staff and accommodatio...

My review is limited to the staff and accommodations since we didn't take part in any of the skiing/snowboarding activities.

We stayed Jan 6/7th and were fortunate to be able to check in early. When making the reservation, I guess I must've mentioned that it was for my wife's birthday. When we got into our room, there was a box of chocolates and a birthday card hand written to my wife and signed by the front desk staff (Thank you, Janice!). We were also upgraded from a bachelor room to a one-bedroom and received complimentary underground parking.

We stayed at the Grand Georgian and the room was nice and clean. Bed was comfy and the kitchenette would have been very useful if we stayed longer and brought groceries.

Definitely coming back with the kids.

Take extra care that you do not leave anything beh...

Take extra care that you do not leave anything behind in the hotel rooms. Blue Mountain has horrible lost and found customer service. The call centre will only direct you to fill out the online form, which will only to send automated updates that they cannot find the coat. Either the hotel staff took the coat or the lost and found service is so disorganized they can't find a coat that was left in plain sight on a chair in the hotel room. Either way, the whole automated system really makes you feel valued as a customer... NOT.

You need to be very careful who you are talking wi...

You need to be very careful who you are talking with as you deal with different areas through a Blue Mountain. We were there over New Year's and it was likely that we had a bunch of new employees who were just learning what they were doing. We had two significant challenges that made it very tough to fully enjoy the vacation. Had the employees been better trained we wouldn't have had those issues. Make sure you do a lot of research before you go.
Resort itself is a lot of fun and we will be going back but it really took away from the enjoyment as we were struggling to get going.

Really upmarket village. Looks so pristine as to ...

Really upmarket village. Looks so pristine as to be unreal, a film set or an illustration from a book! Bought delicious hand made chocolates and had a lovely walk in the early November sunshine. Fabulous restaurants and designer boutiques. Not cheap but worth it.

A very clean and well organized building. I was im...

A very clean and well organized building. I was impressed with the decor. Nothing seemed to be run down in the room. There's a pool and fitness room if you're interested in getting a workout. You have to pay for WiFi but there are plenty of channels on the TV for entertainment. Staff was very friendly and helpful on recommending where to visit and hike by providing pamphlets.

This was my first time snowboarding at Blue. I sta...

This was my first time snowboarding at Blue. I stayed on one section of the mountain because I practically had the runs to myself. And this was on a Saturday!!

The staff seemed friendly and helpful. I didn't go into the rental or to eat anything so I can't speak to them. That is why I only gave it 4 stars. I might edit it at some point.

We stayed at the resort via a spa package which wa...

We stayed at the resort via a spa package which was really nice. The stores were cute and plenty of choices in regards to food. We found everything to be a bit more expensive then usual so be prepared for that. The suite was nice and clean. Plenty of space for us. The only drawback was we were located above a bar and I was woken up multiple times with patron noise. Nice experience overall.

Blue Mountain Hotel

Blue Mountain Hotel

4.4