Blue Dog Business Services Reviews

Complaint Summary
Never got notice of chargeback, found out only after no deposits for 2 days. Froze account with $13,000 in deposits and holding them hostage

Noticed on our bank account there was no deposits for 2 days. Contacted Blue Dog's processor: First American Payment Systems and to find out there was a chargeback that they "stated" was mailed out. Unfortunately for them, they did not use the right address so we never knew to be able to dispute. We accepted the chargebacks and they state they will not release our other funds that above and beyond the chargeback amount for 10 days. We do not agree with the chargebacks but need this money or will have to close up shop

Secondly, Blue Dog knew what business we did and did not list it correctly with the Merchant company and they placed our account into audit status due to incorrect information. I received a copy from Molly Ore showing that our company did list what our company sold: freight & auto parts

Lastly, we never received a signed copy of the agreement for merchant services stating anything in reference to chargebacks, audits, holding fund or any terms and conditions in reference to performing our daily business

>>>> They keep changing their story on why the funds are on hold. Cannot get the same answer twice.

>>>> I want my deposits released immediately as well as a written letter from their company stating that they failed to properly inform my company of any terms of use as well as incorrectly identifying our business to their First American Payment Systems processor.

Heather was a great help getting us matched with the proper equipment. Just what we needed at the right price

BlueDog has been amazing to deal with. Patrick and Pete have been nothing but helpful. Highly recommend for credit card processing for firearms related businesses. Best processing rates available hands down.

Switched over to Blue Dog several months ago. Switching processors was the last thing I wanted to do. Blue Dog made this transition easy by working closely with me to ensure the rates were competitive, reviewing our business model to ensure I was purchasing the right equipment, and allowing us some flexibility in setting up the contract and terms. When I call or email for assistance I get a response close to immediately and typically talk to the same group of people; I had a different rep at the bank every 3 months. Very pleased.

Alexis Miller is a highly motivated and knowledgeable sales agent. She was a true joy to work with. She took the time to answer all my questions and really explained what I was purchasing. I look forward to speaking with her again soon. Thank you, Alexis, for saving me money and making the process, so simple!

Bluedog is great! they do a fantastic job of customer support and service. I had an issue with a transaction and William Olivier fixed it within a couple of days and completely turned around what I thought the results would be. As a small business, it is incredible the attention and support that Bluedog gives me.

BlueDog has fantastic servicing & pricing! When it has been necessary to use customer service, they have answers and help, professionally and promptly. I use the Swift B200, easiest tool ever used for accepting credit cards.

Melissa provided very prompt and friendly customer service.

BlueDog is hands down the best credit card processing company. They have great customer service and tech support. They pay quickly which for a small business like our is huge. They are pro 2A which is also very important. Can t say enough about BlueDog!

awesome job to set us up and saved us a lot of money when processing credit cards

Excellent service, have been with Bluedog going onn3 years and have had no issues, called in today to get help with a terminal and Blake made it super easy and was very helpful.

Bluedog Inside Sales Mgr Michael Lore was extremely helpful in switching my merchant services from Square to Bluedog. Within 24 hours of being unexpectedly cut off from Square, Bluedog had me approved and back up and running taking payments again.

These guy are great. Very knowledgeable, the service is fast and friendly. Will recommend to anyone needing a great processing company.

Great to work with, Fast response, process works well, great customer service

Great customer service, I mean I didn't even think that existed anymore. Sarah went above and beyond to help and follow all the way though. Thanks BlueDog for all your help in making my business run smoothly. :)

Blake and BlueDog are amazing! I truly appreciate how helpful she is and quick to respond. Priceless

As owner of multiple carwashes (the Unlimited Auto Wash Clubs) I appreciate the fast response of Jonathan Leibowitz. I am glad that 4 years ago I switched to Blue Dog, it has saved me a bundle of money. Whenever I open a new carwash Jon is there at the location on day of install to ensure every thing goes smoothly. Thanks Jon.

Not sure about a few others in here. Our experience was very good.
It was what they promised. Our statement comes in lower than 2 of our friends that own Gun shops. So we are sure we aren't over paying. Our rep is available when we want to talk. We were told 3 years and we are ok with it- we want our customers to stick to what they say so what's the big deal with approving a contract ? Good People.

Tammy Thrayer did an excellent job of followup and resolving my issue!

Quick and easy setup with my POS software. From customer service to technical support, everyone is professional, kind, and holds your hand through the process. BlueDog is Top Notch!

Terrible. Been nothing. It issues and lies since the start

I like a business that is friendly to gun merchants. Good rates for merchants as well.

Great company to do business with. From day one they were there to answer in questions I had and were patient and always helpful. The integration with my website is very simple and easy to navigate. Bluedog A1 in my book. I highly recommend their services. Thanks from Mcat5 Gunstruction and Firearms

Any time a problem arises my Blue Dog representative is quick to address and always solve any product or equipment issue. Thank You.

Good explanation on how processing works. Saved us money. Good support after we began with them. Satisfied thus far Blue

The BlueDog Has Been Great, Very helpful getting my website ready to go. Rick Warren has been especially helpful, Thanks Guys

Blue Dog has been a great service for our business. Neil provides excellent customer service.

Great company . Especially Pete K great guy to deal with . He went above and beyond

BlueDog is an excellent company that works with you every step of the way. Their customer service is top notch. The service itself is top notch. I highly recommend BlueDog, you will be very happy at the end of the day. I would like to point out our account rep Patrick. He is always available and works to provide our company the best service he can. We greatly appreciate BlueDog.

Their customer service is top notch. Although we had a couple of bumps in the road, BLUEDOG customer service was there to address it head-on. I would highly recommend their services. Want to give a shout out to Customer Services Associate Tammy T. She was extremely helpful to my business. Thanks BLUEDOG and Tammy! Keep up the great work.

Thank you Archie! You made the sign-up process painless and answered all my questions thoroughly and knowledgeably.

As a small business owner, BLUEDOG really stepped up and filled a crucial role for my business. Very quick turn around from application submission to integration into my ecommerce site. Would highly recommended.

Always immediate, friendly customer service. You'll be in capable hands with these guys.

Michael and James were champs. Their communication was impeccable, they took the time to answer all of my questions, they were very attentive to EVERY requests, and followed up to keep me in line to make sure I was setup in the shortest amount of time. This on top of great pricing! I couldn't have asked for more.

Thanks guys!

J

Have been switching all my accounts over to BluDog. Much easier to communicate with. Faster deposit of funds into my account. My rep Dominic Traverzo is excellent.

Been a great company to work with and havent had any issues! Always willing to help and follow up with me every so often to see if I need anything and to make sure my service is still performing to my expectations.

Sales person called, emailed and text non stop for the three weeks straight. Once he thought the deal was done, he disappeared and wouldn't return calls, emails or texts (go figure). Glad underwriting couldn't get their sh!+ together, so I could back out of the process.
When you run a service oriented business that caters to business owners, you might want to implement better quality control since we're the ones making the final business decisions. Wannabe "Wolf of Wall Street" sales reps don't cut it in this digital age.

After our former processor was hacked and they failed to rectify the situation adequately or in a timely manner, we needed to find a new company and fast! Liam had contacted me previously and, thankfully, had decided to follow up on the perfect day! The switch over went through quickly and Peter & Maxine were even super quick (& patient!) to help me with some technical difficulties we were having.

Thanks to Liam and the Bluedog team for helping our business get back on track with payments!!

Jamie at Bluedog haa been very patient with us during our switch over .....he helped us understand what all was being offered and has also been great to work with as he responds very quickly and has been super attentive to our requests

Blue Dog has been a tremendous business partner with great customer service and support for my business!

Kelly at Blue Dog made the transition over to their service amazing. The rates are better then I have had before and they actually support my business. Thank you!

What a bunch of crooks!!! Unless you want to get screwed out of your money, I would advise staying away from this company..

If your Tired of paying huge Merchant service fees like i was and you want to save THOUSANDS then its time you switch to BLUE DOG! Right from the beginning these guys were providing top notch service, they were in constant contact and always answered their phones their 24 hour support is phenomenal. I have several businesses and will be switching them all to BLUE DOG! Pete Was of great assistance to me even gave me his direct cell number and assured me i could call or text anytime.Now that's great customer service! Thanks BLUE DOG ! and i look forward to saving even more money this year on all of my Credit card processing!
One last thing i forgot to mention is Their online platform is very user friendly!

Adam Akroyd
Venice Firearms

I own a gun business. We needed a credit card terminal to help with processing transactions. Due to COVID, our order was late getting out the door, but Blue Dog made every attempt to rectify this and sent the terminal overnight. BlueDog made sure everything was right and we were taken care of. Thanks for the great service.

I have been looking for a better and more sufficient way to take payments at my salon and Erin was very helpful and answered all of my questions. I am very happy with how easy the equipment is and how nice your staff was teaching me how to get it all started. Thanks Erin for helping me feel comfortable switching over!!

Awesome company, Always answers any question and address any Issues.
Connecticut Carries Guns & Ammo
554 Sterling Road, Sterling CT 06377

This company has been awesome.... Very helpful with any issues, always friendly. Thanks for the past few years of business.

Very nice customer support, and very thorough in the explanations they give. Very happy with all our interactions.

We have been using Blue Dog for several years now. Could not ask for better service. They have surely taken care of us and will be in the future! Thank you guys! -Red Dot Arms

Although we were unable to do business I was very happy and impressed the help from kimberly & she is beautiful! Might cosinder trying to do business again in the future. Thansk

Straight forward, no messing around. Answered all of my questions and was patient with my "technological challenges". Thank you!

Blake is A great employee super nice super helpful Will always recommend thank you so much for all of your help hope we continue to get your help!

I would recommend this merchant service to anyone that is starting a business and Andre my agent was the best, took care of all my needs and got the processing done quick.

They are a great company to work with they treat you like you are their only customer and with the utmost respect. I couldn't think of a better company to work with

Alexis was incredible to work with, highly recommend!

Great people to work with, very responsive and they truly earn your business. We love how fast the money shows up in our bank account - our weekend sales are all deposited on Monday morning!

This place is a joke! They are unethical and will gladly take your money for months after you ask for the account to be closed and then never return it! Complete crooks and worst service I have ever experienced. Unapologetic and yould be a lot better off not dealing with them. Once your money is drafted its as good as gone. Hey when I am wrong in my business I returned the money. Too bad these guys arent ethical. Not your best friend at all like the tag line said. They are dogs however in that that will steal from you. They even created a page to explain all their bad reviews on their website!!! On it they say dont believe the reviews because they are not true! I disagree having had first hand experience.

James was great to deal with and very helpful! - Carolyn from IRUNGUNS LLC

This review is 100% about Tammy, she did excellent. I called in, and actually got a person immediately, but not just any person, the absolute best one I could get I really do believe. She took my phone call, which I was highly upset when I initially called, but she handled my situation with top notch professionalism. By the end of the phone call, we were laughing together and I even offered her a job if she ever comes to my town, which I truly meant.

As a first time business owner blue dog was very simple to use also the people that you needed to talk to to get the account started we re very nice Every step of the way they help me so if you re looking for a simple Credit card swipe blue dog is the one to use

Thank you JG & SON SALES

Angie was extremely helpful and knowledgeable about all the companies policies and pricing. She worked me through exactly what I needed for my new business and I highly recommend the company and especially Angie if you are able to work with her!!

Matthew and the rest of the team were absolutely incredible to work with! They walked me through every step of the process. Quick, knowledgeable, and friendly. Just awesome all around. Not only that, but they have unbeatable rates.

Thanks Bluedog!

Robert was the one that helped me set up an account with BlueDog, he was really helpful, explained everything right. Hope of many years with them.

I have impressed by your very positive reviews and decide to apply for merchant account. From the beginning to the end the process was seamless. I must add "Corey Mantell" was exceptionally great please recognize this talented asset to your company I honestly was impressed by his knowledge and professionalism. Thank you !!

Blue Dog was able to save us about $300 per month on Credit Card processing.
The set up process was a little tough due to our system but the Blue Dog Team worked with us and within a few hours we were up and running and saving $

Melissa Muir makes my life easier. I ve had a few situations where I ve needed support and she was quick and professional in getting my needs met.

We have been processing with Blue Dog for a little more than 3 years & it has been great!! We had a little bit of a blip, so I tried another processor for a couple of months (did not cancel Blue Dog). They were doing ok after a few initial issues, so I was going to cancel with Blue Dog & give them a try...Jonathan from Blue Dog called me to discuss my concerns about our processing.....he was able to put my mind at ease & clarify things for me!! I am happy to say that we have decided to stay with Blue Dog!!! Thank you Blue Dog & Jonathan for going the extra mile! Cheers! Robin M Pray ~ Radiant Floor Company

Great Company! Rep was professional and friendly! he explained everything so it was easy to understand! they walked me though how to use their systems and they also offered a great rate. highly recommend.

Great company to work with, 2a friendly and awesome at answering any questions you may have about the whole process

I have to say that BlueDog is by far the best group I have worked with to date.
When I have had issues they jump high and fast to sort it out.
Solid and Professional service to say the least.
Customers come first with all they do.
Rare to find people like Tammy this day and age.
--
Many Thanks to Tammy and the Blue Dog Team.

Jeff Axelson
AxelsonUSA.com

Michael was a huge help in getting me swapped over to better rates and better customer service. It's nice to work with a company that supports the firearms industry.

Great company! Big shout out to Dominic and Lance for helping me get this set up for our BigCommerce website, they were really helpful in answering questions for me and getting this set up in a painless manner.
Very excited to have a 2A friendly payment processor!! BreekArms.com thanks you!

I am floored by the service after dealing with Square. It was so easy to set up my business. Thank you Karen T. for walking me through the steps to get set up. Blue Dog rocks!

Great Rates!!! Our Rep was awesome to work with and the application process was quick and easy!

Michael Lore has been very professional and extremely knowledgeable throughout the whole process. Thank you !!!! Foxhole Sports LLC

Bluedog is the best in the business for credit card processing. Especially for a small (often considered high risk) business like Ken and Deb Guns LLC. Our local bank was constantly digging into our pockets when we used their credit card processing and dig in our pockets if we did not use it for the month. Bluedog has a rate and it is low! Give them a call and compare with what you have. PS: All the reps that have assisted me are second to none when it comes to customer service.

Extremely fast turnaround to get us a contract, verified our application, and get equipment on the way for a new location we opened. Rates are way lower than existing merchant provider. This team rocks!

Robert was great to deal with! Explained everything thoroughly in understandable manner over the phone.

Good people, very competitive rates. I hope to make the switch ASAP and start saving money.

I'm just getting started with them, but so far, so good. The rep, Karen, has been responsive, timely, and a pleasure to work with.
I sincerely hope my future experiences are as good as the ones I've had so far!

Super quick and easy to work with. They were able to help us find the perfect solutions for all of our High Risk Transactions.

Mike is the best. He stuck with me and helped e through the process of getting signed up, then he Checked in several times to be sure it was operating properly for me.
Thanks for the help Mike.

This company has changed a lot...and for the better. One of the few that actually handle cc payments for firearm retailers. It was a rocky start with them, but I ve gotten amazing attention and care from Patrick and Sarah and they have worked hard to make sure my needs are addressed. Much better experience!

Love working with this company! Products vary to support customer's needs and communication/customer service is superb. Thank you Joshua, Daniel and Peter for everything!! Highly recommended this company to everyone!!

The best in payment processing! Bluedog helped me start a business and I owe a great deal of my success to them. They gave me super low rates for processing.

Liam Lewis held my hand every step of the way and has done an outstanding job representing the company. I wouldn't be here without this amazing man. He deserves a raise!

Peter Katsianis is a very intelligent individual on the backend. There's nothing he can't do at the company. Spent 2 hours on the phone with me walking me through advanced stuff despite being a very busy guy. An invaluable asset to the company.

Great customer service. Tammy was a pleasure to deal with!!

The rep helping me was very knowledgable about the products available and explained everything thoroughly with an unbeat, positive attitude.

BlueDog's online portal is easy to use and their services are at a competitive rate.

Quick and reliable customer service is of great value especially when waiting on funds to clear. Blue Dog is responsive, accurate and supportive of my company's products and services.

Melissa was extremely polite and helpful and worked with me to resolve the issue I was having.

Excellent ongoing customer follow up from Jonathan Peck. Love that our money hits the bank account next day!