Blue Dog Business Services Reviews

Excellent and easy experience with Andre. Open communication and the Bluedog platform is easy to use.

Karen is amazing and helpful, she made the process very easy to understand and simple to get started. I am very happy and I would recommend her to anyone.

Josh and the entire team at Blue Dog have been monumental in helping us grow our business! They're firearms-friendly, offer top-notch customer support that is always fast to respond, and their rates are incredibly competitive. We're beyond impressed with them and look forward to a continued partnership!

Hands down the best customer service I have experienced in a long time - If you are setting up credit card processing for your business call and ask for Peter Katsianis - He goes above and beyond to help get you setup and processing

Excellent Service, amazing customer service and affordable rates. You can't go wrong using Blue Dog. I definitely recommend this company!! Thanks Blue Dog for all your help!!!

This is the absolute best payment processor I've used for my business.

Old South Sales has been doing business with BLUEDOG for several years. Jon L was our account rep and has done a great job in servicing our account. Would recommend BLUEDOG and Jon to anyone.

I was a customer of Bluedog for over 2 years. The service and response to questions has been OK. I switched from another national company. They asked me to write this review to lower my early termination fee. I did and then they continued to take money out of my business account. I put a STOP payment thru BofA to get them to stop withdrawing money. I could not get anyone at Bluedog to call me back or respond thru email. I thought it was over, but they put a collection against me personally. Not the business, but me personally. To get it removed I had to pay them even more than we agreed originally. After payment Bluedog sent a letter to the credit company to re move the derogatory account from my personal credit. So they did do that... I wish I had never been referred to them by the Treasure Coast Builders Association

PS. This is an amended review after the "Response from the Owner" - There were no chargebacks. I stopped running credit cards thru your company months before I closed the account. The problem was your company kept withdrawing monthly fees for 2 months after I closed the account. I had to ask Bank of America to put a Stop Payment on my checking accounts for your company because no one from your company would respond to multiple emails and phone calls. You just kept withdrawing monthly service fees.
As far as you investigating if I send you an email, I did send your company an email and you never responded. I believe you are just responding "to look like you are doing something" In my opinion and experience I believe at best you are mismanaged and again I wish you were never referred to me from the Treasure Coast Builders Association.

Very easy to work with. Always there if you have questions.

Archie Godfrey is the reason to use BLUEDOG. From start to finish he was dedicated to help JAY AMMO get off the ground. I strongly suggest using them if you are in this line of business.

Bluedog has been awesome with processing for Firearms Sales. Their customer service has not only been helpful but they actually return your calls and they do it quickly. Couldn't ask for better.

Just changed from my previous merchant provider to BLUEDOG. The conversion process was very easy and the team was extremely helpful. The one time I had to call for assistance, I spoke to a team member immediately and they got my issue resolved right away. No more sitting on hold for 30 minutes like I did with my previous provider!!!

Michael Lore and the staff and management team at Blue Dog have been instrumental to our success over the last 3 years. Courteous, trustworthy and professional come to mind when I think of our sales rep and customer service provider Michael Lore. If you don't use Blue Dog you could be making a big mistake.

Blue Dog saved me a ton of money compared to my last credit card merchant, Heather is awesome to work with and promptly returns any phone calls or emails if I have any questions.

Kelly was wonderful. They save you money and explain everything in detail to you...Pleasure to work with. Thanks, Kim Blackmon

BlueDog is a great company to work with. I really enjoyed meeting Heather she was very professional and extremely knowledgeable.

Great customer service all the way around. The walkthrough showing me how to use the software was very helpful.

Bluedog is an awesome company to work with, especially having a firearms related business! Low rates and fees are a plus! Would definitely recommend them if you re in the market for a card processor!

Tammy Thayer is definitely the best of the best's. She patiently and kindly took her time to help me resolving some of the unknowns that I've never dealt with before. I would absolutely recommend BLUEDOG to my friends and families who are running a business and need a credit card merchant. And by the way, BLUEDOG is lucky to have Tammy.

Bluedog has been just a great asset to my business. The app is easy to use and has a professional invoicing service which improves the image of the business to my customers. The customer service has been great. Any time I need help or guidance, they are there to help. I have been a very happy customer. A special thanks to Tammy for her personal touch and friendliness.

Working with James at Bluedog was fantastic. Great customer service and support! Could not be more pleased with his professionalism! Thank you!

What a find!!! It's rare that one stumbles across a company so committed to customer service and transparency as is BLUEDOG. Despite the small size of my corporation, Archie Godfrey spent valuable time with me, walking me through every detail of the process, the world of merchant services and the terms of our contract. It was more like getting advice from a trusted, knowledgeable brother than anyone compelling me to sign on the dotted line. He even helped me evaluate the competition I was considering, line item by line item. He gave me all the time and support I needed to make the best decision for my business. If PERSONAL ATTENTION, QUALITY PRODUCT, BUSINESS ETHICS and THE VERY BEST PRICE in the industry is what you are looking for in a business services company, you've done all your due diligence by calling Archie at BLUEDOG.
Dr. Krista Swanson

So easy to work with. Would not go anywhere else. Love these guys

Ive been using blueDog for over a year now and couldn't be Happier. Great costumer Service. Patrick, and Rick are awesome to deal with.

These guys are a real life saver for a small business, could not be in business without them! And I do appreciate John Cavanaugh checking in from time to time, to make sure we are getting the support promised!

Melissa with Blue dog has been a tremendous help. I ve been with BlueDog now for just over a year and could not be happier.

Blue dog has been an excellent source for credit card business services. I have been using them for quite sometime and have had nothing but positive experiences each and every time I call. If there is a technical issue they are right there to resolve it promptly. Thanks Melissa for all your help recently !

I was very pleased with BlueDog services with my gun dealer business, it was very easy and quick to get approved and activated. The web ordering I used them with was always very smooth with no issues and they have a very nice back office to help you manage your transactions....plus their fees were very good, not over inflated like many others. I would highly recommend them.

Very great company to work with. Extremely knowledgeable, answers the phone and responds to emails right away while offering great prices. Not only do they offer fantastic service but more importantly the CARE about my business being a success and work with me as an individual to help me achieve my business goals. Their integrity and personal touch goes a long way with me. You can't go wrong with BlueDog!

- John Gagne, Swamp Yankee Firearms

Great customer service. Their response time is quick

So far I've had a positive experience. During the week they respond to my questions and call quickly. There is a lot of back & forth and as long as you provide them what they need, the process can be easier than their competitors. Still waiting on my API but I have no doubt that I will have it today. Time is money, save money at Bluedog.

My sales rep Michael and my service Tech Peter are both top notch. They made the transition from my former processing company to Bluedog super easy. THANK YOU GUYS AND THANK YOU BLUEDOG!

Rondel from Bluedog was very professional and very accurate with his statements about savings for us. very nice to work with. jump on the Bluedog bandwagon your be glad you did.

Matthew is our rep here at BLUEDOG and we can't say enough about him. He helped us get started without account and will call to check up on us often. Even our big account reps do not call as much as he does. Thanks for all you do for us!

Blake was great! Awesome phone voice and very personable.

Blake Green is amazing! Whatever you're paying her it's not enough. Her service is top of the line. Bluedog is a great service for gun stores.

Was having gateway challenges with a customer and worked with Peter K. who was exceptionally thorough and helpful in researching the issue and resolving the challenges satisfactorily for both me and the customer. This is only the second time I have needed to call in over a year in business, luckily have have gotten in touch with Peter K. both times and he has been extremely good to work with. Thanks so much! Would definitely recommend.

Started with this company in November 2019, was really happy at first. However, with the e-commerce, auction site and integrated POS systems I realized that I would have to convert to company that can do it all and not pay 3 exchange fees. Let me tell you read the contract and watch out, they somehow slipped in a cancellation fee and it is very frustrating. Avoid, this company.

Only been with Bluedog a short time. Setup with them was easy. Melissa is great.

Great company to work with!. We recently had business issues on our end but Bluedog worked with us to put a plan in place that helped keep us up and running!

Worst service ever. I was sold on the fact that they re local. The promise was they re always here to help. But once the equipment was purchased that was the end of that. Didn t see the guy again. When my company closed they continued to draft $130 for months from my account despite the phone calls and emails asking that they stop. This continued for several months. Then when I asked for my money back all I got was excuses. Oh it s a third party. I don t care if you outsource but it s your responsibility. I am your customer not the third party s customer. That s your risk. Not mine. Worst service ever unless you enjoy excuses and being overcharged! I recommend you don t do business with a company that doesn t own up to mistakes.

Plenty of companies have approached me with the line "we can save you money". Usually it's a couple dollars a month. Blue Dog is the ONLY company that actually saved us enough money that it actually makes a difference. Glad we switched!

Alexis was a pleasure to work with! I can't wait to get our new credit card system from them up & running!

Working with Mike has been a great experience for our non profit organization. I would recommend him/them to any one of my friends/organizations in a blue dog minute!!!!!

We started using Blue Dog a few years ago after having an outdated credit card system that was charging way too much. I wanted this to be easy, as time is a big commodity. They came in and gave my small business an easy to use and easy to implement system. Great local business.

It is always a pleasure to chat with BlueDog! How often do people say that about merchant services?! The pet welfare/rescue nonprofit I represent picked up our first ever merchant account a couple years ago at the suggestion of my day job and I couldn't be happier. Fair pricing and next-day deposits are great, but the service we've received is bar none. Establishing a new account was a breeze thanks to Dominic, and the tech side of things once we received our terminal was maybe even simpler. Repeat calls got our address and printed business details straightened out near-instantly. This year our thrift store moved and I've just set up a second terminal at our adoption center to process donations and adoption fees. Again, Dominic and James with tech support made the process painless!
To top it all off, BlueDog donates back to us a portion of our own processed profits through their give back program!

I have ALOT of interactions with Merchant Service Co.'s Blue Dog is GREAT! They have amazing customer service and strive to always be even better! Amazing.

I work for the law firm of Brothers Business Law, PLC, in Nashville, TN and we have been a customer of Blue Dog since December 2016. Everyone from our initial contact (Joshua Bryant) to our current contact (Jonathan Peck) have been of the utmost assistance, professional and downright pleasant to work with. Their rates are more than competitive and again the entire Blue Dog Team is just superb to work with and I highly recommend this company for your credit/debit card needs as to online payment processing for your business.

I use Blue Dog because they are friendly in commerce for firearms. They are great people to know in the trade we are in. Not ran by a bunch of liberals!

Alexis Miller was extremely patient and able to meet my needs.

Great Job

Peter K, Lance Brown and Peter are all amazing. They have follow through and can answer any questions you may have. A+++

Great Customer service. They were so patient with me and answered all of my questions. The BEST customer service possible! So very pleased I was able to get right through as well. Tammy was amazing!!!

Very competitive rates, I brought them a extremely low quote from a competitor assuming it wouldn't be matched and BlueDog matched it.

had to retire and they treated me good, thanks Melissa

Everything is working great with our new terminal and was exactly as expected based on what we were promised!

BLUEDOG's technical support team has been excellent. They have helped Gunbunny Outfitters integrate payment solutions across multiple platforms, and we could not be happier with the results. Zero down-time, easy integration, and a helpful, accommodating staff; we couldn't ask for more.

Blue Dog not only has GREAT rates, but their customer service is personable and helpful. They answer the phone every time, without having to go through prompts. Shout out to Dave Lauth and Michael Lore for exceptional service!

Bluedog has been great to work with! Signing up there were many different options, I was skillfully guided through the process with made it quick and easy. Never have I had a problem with the payment gateway. I highly recommend BLUEDOG for payment processing!

Fast setup, excellent customer service...
Archie Godfrey is the man!!!

Fantastic Customer support! James at BlueDog stayed on the line with me until everything was set perfectly!

Blue Dogs people and support are great, I have nothing but good things to say about them, BUT their fees are very expensive. Coupled with their single transaction limits being lower than 99% of my sales; it made the service almost unusable. This made the 2yr contract a very hard pill to swallow. Despite all of this, I would've rated them 4 stars. The other two stars disappeared with their relationship and business with First American/Merimac Capital. I will never do business again with any company affiliated with Merimac in any way shape or form.

Worst customer service experience ever, hands down. They sold the company I work for on what was supposed to be wonderful customer service and low fees - what we experienced was anything but. After buying a brand new sales terminal from them, we began experiencing issues with it two months later to the tune of being completely unable to accept debit or credit cards. I called Ketila, our sales rep, to explain what was happening and to find a solution; Ketila thought the best way to handle our concerns (and loss in sales) was to hang up on me in the middle of me speaking. When I decided to go to a new sales rep for help, I was ignored over and over again until Brian finally returned my call after five days of no service and sales losses. Completely unacceptable, even from an employee's standpoint! Brian has been easy to deal with and is honestly the only employee at this company that I have dealt with who I think knows what he is doing at all.

I guess maybe I should have specified - I called the 800 number that is given on all marketing material that we were given. We have already cancelled our service and have no intentions of hoping they will give better service in the future if they can't give new merchants halfway decent service to start out with.

We signed up with Bluedog a few weeks ago, they have been awsome!
Our rep Michael Lore is an awsome person and has been very helpful with all our questions & needs.
We at Black Rifle Training Group 100% recommend Bluedog business Services.
Mac (CEO) (Black Rifle Training Group L.L.C.)

This is after a truck plowed through our office and took out our communications. Stop by Blue Dog today and they jumped right to getting us up and running. Patrick we appreciate your hard work and thank you for having us up and running before noon this morning. Excellent service.

BlueDog Business Services exceeded my expectations. Archie Godfrey has been one of the most knowledgeable, relatable and professional Customer Service Representatives I have had the pleasure of speaking with in a long time. Outstanding job! I'm looking forward to doing business with this Company.

I ve been working with Michael at Blue dog and couldn t be happier. He s answered all my questions and regularly follows up with me to make sure I m happy. I highly recommend them.

Blue Dog has great rates and their customer service is spot on. Always takes care of any questions I may have and reaches out to make sure all is well.

I m very pleased with my experience with Blue Dog and my Fetch card reader. From my set up with John L. and my account management with Pete.
I highly recommend.

My experience so far has been phenomenal. I have been assigned 1 person who has walked me through the process and the speed at which they act is without equal in this field. Alexis was extremely helpful in guiding me to my best options.

BlueDog has been excellent for my business and I'd recommend them to anyone. They're firearm friendly and for anyone processing with square, paypal or any other anti 2A processor be ready to get shut down and when you do give BlueDog a call.

My company is MJR Gun Depo, when we started this business it was a little stressful but very exciting. . Blue Dog made it seamless for us. Answered all our questions and was really there for us. James Gilbert was patient and he answered all my questions with ease. Thank you again for the exceptional customer service and helping us with very important part of our business.

Super helpful! Tammy took the time to walk me through everything. Total life saver

This is a great service! Unfortunately I no longer need their service do to no longer having my website. If I ever need them again I won t hesitate.

Awesome experience so far. I've been using BlueDog for my credit card processing for a few months now, but I couldn't be happier. 2A business friendly, great customer service, always available to answer the phone or email or both. There is no "support ticket black hole" here! When you need help, they are right there to help you! Thank you, Peter and team, you guys are awesome! Skyline Firearms Distribution

Pleasant experience but most important was the savings over other company I used for 3 years. Have not had a chance to process charges yet but will come back and add to this.

We signed up about 10 days ago and so far everything has been super simple. Their customer support staff is easy to get a hold of and has answered all of our questions. Haven't had any issues receiving funds yet.

Very easy to deal with. Great communication, and always willing to look for ways to help. I would highly recommend them.

Great customer service! Karen Toms did an excellent job. So did the installation team. Professional and knowledgeable. So happy to have found this company. Highly recommend using them for your credit card processing.

My rep Jon L is amazing. Whenever I need anything he s there no matter what day or night. Blue dog has dramatically saved my company $ and we re stoked to have them! Keep up the great work!