Blue Dog Business Services Reviews

I am the Vice President of ECCO Machine. We recently moved into a new facility and needed to change our card processing provider. We went with BlueDog after reading many reviews and finding out that they are not only 2A friendly, but also because they are the leading card processor for merchants in the Firearms industry. Major points for them right there.

I was bracing for a painful process. I had already been trying to deal with Central Payment (our former card processor company, horrible experience there). Within a few minutes of submitting a form online for more info with BlueDog, I decided to call them instead. I got connected to Erin P. She was so helpful and knowledgeable (and patient with my horrible cell reception!). We opted to go with the virtual terminal for our needs. She went over all the fees and what we could expect. She was also patient with me while I reviewed the contract and asked questions before signing.

We got the application submitted in the late afternoon on a Thursday and I didn't expect to hear back till Monday or Tuesday. We got the approval from the underwriting/inside sales team the very next morning (Friday)! This morning (Monday) I had a voicemail from Pete K. from tech support/install team. He also had sent us an email asking for when we would be available for our install walk through. I thought I would have to wait a while since I missed the phone call. I replied to his email with the information requested on my availability, and put my availability for today. I also followed up with that email to let him know that I was available before that, too, just in case. He called me within 5 minutes of that email and walked through the set up with me. AMAZING!

Peter also took the liberty of helping us get the account all set up and did a test transaction to make sure we were live before we spoke. He even looked up our company and found our logo to put on the account for our receipts. These added touches were really top notch and so appreciated. He took his time to walk through the dashboard of the virtual terminal and take me through each section and answer my questions. I also asked about a certain feature (printing receipts for customers) and while he didn't see it available, he sent a message for me to the Developer while I dictated our desire for this feature. He also showed me where in the dashboard we could go to send in future ideas. I was only on the phone with Pete for maybe half an hour and all my questions were answered thoroughly.

While I was still on the phone with Pete going through the tech set up, I got an email from David, the Developer about my question on the receipt printing. It was lightning fast response time and he provided a very detailed response. The feature I was hoping to have is already being developed and should be coming out soon as he is wrapping up testing on it!

Then, later this afternoon, we had a question about PCI compliance. I sent an email to support@bluedog.co. Very quickly after, we got an emailed reply, but we also got a phone call from Tammy T. Holy smokes, the response time is incredible! There was only about 15 minutes time between my email about PCI compliance and the phone call from Tammy.

Tammy was so helpful and provided all the information I needed. While I wasn't able to log into pcismart.com (likely because our account is so new), she provided me the number to the PCI Help desk.

Overalll, I have absolutely zero complaints about BlueDog. Many other companies could take a page from their book! Being the Office Manager/Vice President of ECCO Machine, customer service is my forte. Let me just tell you, BlueDog is nailing it!

Peter from BlueDog gave us great service with our processing account.

Great people to work with! Always there when I need them.

SPOKE W/ MELISSA AND SHE WAS KIND ENOUGH TO SEND WHAT I NEEDED TO CLEAR UP THE QUESTION I HAD - KUDOS TO HER FOR THE GREAT SERVICE!

Alexis is very knowledgable, professional yet friendly. Puts you at ease without the feeling of being snowed

BlueDog has been an exceptional service for my company! Customer service has been top notch! Derek was my account support manager and he really went above and beyond to answer my questions or help me resolve issues that I may have had. If you are looking for this type of service I highly recommend BlueDog!

Mike at Bluedog was great to work with and made the process extremely easy. He was in constant contact with me throughout the whole process. Would highly recommend. Thank you Bluedog!

I was skeptical at first, the savings over the past year has been amazing. Change now or keep paying outlandish pricing from the other guys... You won't be disappointed.

I own Cougar Firearms, it is not easy finding a transaction company that will work with a firearms business. I called blue dog they were very helpful, they tailored my account to fit my business. Couldn t ask for more!

Melissa was great to work with and set things up. I look forward to growing my business with Blue Dog.

Archie Godfrey was excellent and great for many years.

Blue Dog is Fantastic!! They offer exceptionally low rates/fees & we were also very pleased with their open & honest sales practices and excellent customer support. It can be overwhelming when selecting a merchant service provider, Blue Dog made the process very easy for us!! Highly Recommend using Blue Dog!!!

Great 2A friendly company. Awesome folks to deal with. Thank You.

Michael was super helpful. He asked questions to understand my current situation and outlined a solution to fit my needs. My rates are much lower than what I was paying before. I count on Michael to give me a fair rate with great service. Customer for life.

Blake did a great job helping me out with everything today, and explained it to me, giving me my options, and was very helpful.

BlueDog has been the best decision we made for our company's merchant services. We researched multiple companies who said they could help us within our industr, but, in the end, were unable to due to the nature of our business. BlueDog was straight-forward with us, very helpful, and the customer service has not stopped after we began using their services. They periodically call to check in and are always very polite and professional. Pete is fantastic to work with! If we remember the story correctly, their name was created because of a loyal blue dog stuffed animal the owner's child had. They have lived up to the loyal blue dog metaphor. We highly recommend them!

I recently met with Heather to discuss how Blue Dog could help our organization. She was so enthusiastic and informative, infusing me possibilities. I've no doubt that all who work with her thru Blue Dog will feel the same!

Smooth transition from our previous processor and helpful at all times thank you.

Excellent online merchant portal and customer service!

I still believe that I am linked to my previous service provider

I have really had a good experience with Blue Dog. I can only think of one problem that we had and it was resolved quickly. Somehow we were hit twice for the same transaction and once I called and explained what happened it was taken care of immediately.

Fantastic company to work with. highly recommend for anyone staring a new business. Customer service is A+

Completely dishonest sales person. Signed up for a credit card processing account and everything was great and went smoothly. After the first month I realized the $51 in monthly fees that our salesman had not disclosed and tried to cancel my account with no response to the multiple emails sent requesting the account be cancelled. 6 months later I decided to put a stop payment on the ACH transactions from Blue Dog at my bank so they would stop pulling the money out every month and guess what, they finally contacted me back. They let me cancel and I thought all was well until they pulled out a $495 cancellation fee out of my account, i emailed and no response. Shame on me for not reading every line of their contract but in the world I live in sales representatives should disclose all fees and then respond if something in brought into question instead of hiding behind back office staff that just tells you that it is in the contract.

Did what they said they would...and saved us $$$ on our processing fees. Very Helpful company

BlueDog provided our company with the processing services we needed at an affordable price. We have never had to engage for any issues. Any time we have engaged with the folks over there, BlueDog was able to answer our questions in a timely and professional manner.

I have been with BlueDog for roughly 3 weeks now. I gave witnessed kindness, compassion, and clarity with this company. I love the cash discount program, because I know exactly what I am paying per month. Customer response and service has been outstanding.

I have little technical knowledge and called to learn how to refund a payment for my customer. Tammy was tremendously helpful and guided me through the process in minutes. Very pleased with the level of customer service from BlueDog!!

Pete Katsianis is the bomb. He had my gateway installed and had me up to speed on the virtual terminal in 10 mins or less. Great company to deal with

I worked with Alexis to switch credit card processing companies. The application process was way easier and quicker then the previous company I was using. Alexis was easy to talk to and friendly.

Jamie was outstanding, he held our hand thru the entire process showing great patience with our lack of knowledge as to what we needed, he helped us find the best method for our business and was always available for our ton of questions, we highly recommend him for your Bluedog needs

Tammy Thayer went above and beyond to make sure that I (new to this kind of thing) had full understanding of the capabilities that bluedog offers. She was kind, patient and thorough! Thank you Tammy/bluedog!

Michael Lore has been a huge help answer all my questions concerning credit card processing needs. I highly recommend talking with him if you are looking for a new processor.

The folks at Blue Dog presented a refreshing change from most CC processors that I have dealt with in the past. They were honest, straightforward and eager to create a solution for my business. You would do well to check with them for your credit card processing needs.

Great customer service and making sure their clients are able to process credit card payments. The website and terminal is so user friendly.

Great service and people...and you actually get real people. No run around, no fuss, straight answers. Awesome group to work with so far!

Blue Dog's service and prices have been great. I recommend them to my friends and clients. I'm grateful that I receive email responses to my questions from the owner of the company quickly. Thanks!

Great customer service. Melissa Muir with BlueDog was always there to help us with our needs and a pleasure to talk to.

Friendly service & very easy to get a real person to speak with!
Be sure to complete SAQ (Self Assessment Questionnaire)...otherwise, you could be charged $10/month and $30/quarter.

Randy was great. He provided all of the information upfront and didn t beat around the bush. He was able to help us get approved and find the best option for us and our business. Was never pushy nor did he come off as a salesperson which was really great. I d highly recommend Randy and Bluedog to anyone looking at credit card processing options!

I like this business because they are firearms businesses friendly and do not have to worry about my funds being frozen. But be sure to ask plenty of questions and make sure you understand all the charges you are going to receive. I am getting a $20 a month charge I was not expecting. I understand why I am getting the charge, just was not informed at the beginning, and honestly don't feel I am getting value. I also received a $99 charge back in August with no explanation as to what it is for. I am assuming yearly compliance fee, but don't know. I have asked several times, but have not received an answer. The lack of response is why I am only giving 3 stars, and why I am looking for another processor that is firearms businesses friendly.

I had the pleasure to talk to Andre Anderson who explained how there product works and all the cost that go along with the program. He explained it in a way that there were very few questions from me. Andre was available when I called and went out of his way to get me to the right person to talk to even though it s not part of his job. He has replied to every message I left him and if I didn t get back to him in a timely manner he called me to make sure everything was operating correctly. I look forward to working with Bluedog.

We first started with just a mobile card reader that was wireless and it worked great! Much better than the plug-in reader from another company we were using. Later we decided to upgrade to a POS system. We quickly found out that the system initially suggested was not going to work in our application. After more research, we chose the Clover System. We have been using it for approximately two months now and are VERY happy with it. BlueDog was helpful with changing out the system with a system that was far better to fit our needs.

Had some issues with my account, Blue Dog staff was very helpful and friendly in getting my issues resolved. Highly recommended.

BlueDog s rates are the lowest I ve been able to find. I ran into a minor issue with PCI compliance but bliedog fixed the issue within a few short hours. Customer service is top notch!

Great user ability, very friendly and knowledgeable! I would recommend their services.

Takes some time to train cashier's who are used to the square. If the cvv and zipcode could be read automatically as the square does it would be more efficient.

David has been a Blessing to my business. He has responded to every request and has kept me in the loop of schedules and developments. He has tailored my new POS system to my needs that are very different than other peoples. He is the definition of professional customer service and brings a new level if excellence to the table. I am very grateful to bluedog for setting me up with him.

Blake was quick to help in getting my site released from a conditional approval so I could launch the next day. Thanks!
-Mutiny Machine

Being the owner of Crossed Axes Outdoor Supply, a gun and sporting goods store, finding a 2A friendly credit card processor was extremely frustrating. Everyone either charged ridiculous fees or wouldn't process for me at all. Blue Dog is not only 2A friendly, but their fees are extremely competitive. I receive my funds in a timely manner, without issue. The one time I had to call customer service about a gift card issue, they were VERY attentive and worked with me to inform my customer what the issue was. I highly recommend Blue Dog for any business that deals in what the industry calls "high risk" transactions.

Being in the firearms industry it can be difficult to find a merchant services provider that will work with you. Fortunately Blue Dog stepped up and had no problem working with me while providing a very competitive credit card processing rate and even beating my last provider's rate and fees. If you are an FFL, these are your people. Everyone I've had contact with at Blue Dog has always been extremely helpful and I wouldn't hesitate to recommend them to others in the industry.

Will charge wrong accounts, promise to fix and refund overcharges but will NOT follow through. Will promise everything over the phone, but won't put anything in writing, and won't deliver on those promises.

You'll get the long run around when you call for corrections and get assigned to 8+ "specialists" within a year.

Edit: the fact that their response states they couldn't locate an account in my name, proves how poor this business is.

Heather is my go-to gal over there - a pleasure to work with her.

This company makes unsolicited calls to business numbers on the Do Not Call List. Not interested in your service. Please remove me from your list.

Solid service and support. Only left because I closed my website

Jonathan is so helpful! He always makes sure our equipment is up and running great!

I am really impressed with the level of professionalism and customer service bluedog has provided. Good rates 2a friendly ans always available for service and support. Highly recommend blue dog!

Great customer service, they always answer and or call back as soon as they can and help with any issues I may have. Great company and friendly people. Thank YOU !

Amazing service really easy to do business with best customer service and the best rate Highly recommend James Giampietro is the best and very professional thank you guys to make our business so easy .

This is the BEST processing company , fast change over, great support and follow up . Im not just a number I'm a Customer with them.

Blue Dog made it easy to get set up to handle credit card payments within a matter of just a couple days. Their level of communication is second to none. The integrity and honor with which they handle customer service is to be applauded.

I have worked with two other payment processors. BlueDog is by far the most down to earth and easiest to work with. You can tell this is a customer centric business, Tammy T is awesome to work with. I have referred at least 10 other in my industry to them.

I searched for about two year to find a credit card processing company with fair rates and no hidden charges. Blue Dog has never surprised me with any extra fees and the rates are greate.

Blue dog has come in and rescued my business. Most of the merchant service companies completely stopped doing business with Firearms related companies. NOT BLUEDOG!! They have stepped up so that my business never missed a sale!! If you're in the Firearms industry, Bluedog is the company for you!!

Not very many Firearms friendly credit card processing companies out there. I feel like I have found the best one. Great service, and excellent customer service.

Blake always picks up phone, and if she cant she always calls us back. She has solved a few banking issues for us. She is always polite and even available after hrs.

Jonathan Peck went out of his way to ensure our account is going smoothly.

Great Company with wonderful customer service !!!! Easy to work with both company and programs.

Exceptional service, wouldnt be this happy without all the help from Heather!

Had a excellent easy setup with these guys. Always very helpful. When you call them A PERSON ANSWERS THE PHONE. Cant get any better than that. Good company.

Blake Green is legit! She was so helpful in getting me some great terms, POS transaction and Gunbroker processing. She also helped in setting up my account features and migrating my account to DBA. Excellent service from her! 100% recommend this company and promotion for Blake and her excellent customer service!!

Excellent customer service!!! Heather has really gone the extra mile to help me out, and show me the benefits of BlueDog versus the company I used to use. Not only I'm I saving a lot of money, but I have a fabulous person I can call directly when I have an issue that knows me & my business - not a call center! I have already referred other business to her & will continue doing so.

BlueDog's merchant processing pricing and customer service are excellent! When you call them, you get an actual person who is helpful and takes care of the issue. I highly recommend their services.

Quick and easy account set-up of the service. Now I am waiting for all the back office protocol to be completed. I should be up and running by the end of the month.

I have no problem with blue dog it just came down to a matter of cost. I tried to get blue dog to match the other companies charges but they were unable to so I left blue dog for them.

Very happy with the service and the time they took to assure I understood everything.

Will not take "no" for an answer.
When told we are happy with our current service. Keeps up the pitch.
When told there is no way we would change service. Keeps up the pitch

"We are number one in the industry"...

That industry is annoying FOLLOW UP calls to a no answer 3 months ago.

Melissa is GREAT. Very helpful and attentive to my needs.I have been happy with the service from day one.

Angie G. is the best~

Taking a hard process and making it easy is no simple task. She made a customer for life!

Great company always helpful saved me a great deal of money when my last processing company took advantage all AAAAA++++

Stay far away if you value your time or money!! They are con artists that charge you extra fees and don't pay attention to their contracts.

Blake was great, she took the time to walk me through the app to get me up to speed.

While I have had some hiccups with my account, BLUEDOG / FortisPay is working diligently to help me through them. The support I have received from B.G. has been outstanding. Somehow a previous review that was not meant for B.G. went to their associated profile, and I wanted to clear the air about that.

This outfit is truly professional and well verse in the world of merchant processing. My sales rep Rondel was awesome. He provide me with valuable insight, and information. The service is also amazing. Very positive experience

These guys are great! Corey and James did a fantastic job. I appreciate everything.

Had an issue with my payment gateway. The technician who handled my case "Lance Brown" really went above and beyond to get to the root of the problem and walked me through it step by step. The issue was resolved and life is good. Thanks Lance.

I use them for all my credit card processing needs for my internet based business, very professional and reasonable rates. Highly recommended

Easy to work with. Great customer service. Quick with set up and any technical issues.

great company to deal with, very responsive and friendly been a happy client for years

I will NEVER RECOMMEND THIS COMPANY! Worst experience EVER! In three months I had several issues with my credit card machine. Finally I got someone to come out BUT ONLY after I had to send two machines back. A man and woman came out pulled the machine apart and said there was nothing they could do. They didn t even care that my clients had been furious they could not use credit or debit...costing me hundreds in business. So I told them since they couldn t even give me a machine that worked for processing I wanted to end my contract. They informed me to break it I would have to pay a large amount to do so. I m a small business owner and the kind of money they were asking would be impossible to come up with right away. So I told them to take the machine and I would just not process a dime and let the contract run out. I had a Two year contract with them. So for two years I paid $40 a month not even processing! After it was up you would think I would be done. NOPE! I had a SECOND DAMN LEASE WITH A SECONDARY COMPANY LEASING ME THE EQUIPMENT THAT OVER LAPPED!!! They didn t even tell me I had two contacts with two company s. To top it off the overlapping lease was for ONE YEAR LONGER than my processing lease was with blue dog. So just to make it clear I had two damn leases, one for blue dog for processing and one for the company who owns the equipment. My contract was two years for processing and three in the leased equipment. so in the end I had TO PAY TO END TWO CONTRACT NOT ONE! When ever I try to call Blue Dog to get answers to the same handful of incompetent individuals answer reading scripted answers or they ask me to leave a message with a supervisor they never return.This is a Inefficient company that locks you in and drags you out for as long as you can. I DO NOT RECOMMEND THIS COMPANY TO ANYONE ESPECIALLY SMALL BUSINESS OWNERS! BEWARE THIS COMPANY WILL SCAM AND STEAL YOUR MONEY! This place should be ashamed of how badly they scam individuals out of their hard earned money.

Peter was great. Referred my problem to the right department. Had a few problems when tech support had different opinions on what equipment would work with our cellular phone system. Got everything up and running ,
Johnsons' Sporting Goods

Excellent service and great rates. Michael Lore was a great help in getting me set up!!!

The experience I have had with this company can be categorized as one of the worst. They arrived at my office offering a processor of wireless credit cards, for the value of 1800.00 from the beginning I did not have a signal, I called them countless times and they never replaced it. We signed a contract with the promise of the representative that if we were not satisfied we would leave. It never happened, the representative left the company and to cancel the account we had to pay 590.00. The processing company that they gave us (Firt American) held the money longer than promised and called my clients for verification. In conclusion if you really want to hurt someone just tell them to hire this company they will do the work for you.

BlueDog has been great! We had a few problems and was able to get help right away! Customer service was outstanding. Way above expectation.

Karen Toms did such a great job with being honest and having patience with our company and never getting frustrated with asking questions!!
It was her and her great customer service that we went with Blue Dog!!
Would recommend this company !!
Thank you !!