Blaupunkt Reviews

Huge, interesting, unfortunately incompetent service, misleading, as if everything is but it still has or you have to order or show, despite my negative, it's worth trying anyway, I prefer to buy it online and not at Saturn

Tried to exchange a printer that just broke after a few months. Cheap scrap from Epson, and Saturn not only sells, but also does business with Epson (against its customers) !!

If you can't find what you're looking for here, it's your own fault! Giant big Saturn with an almost infinite choice. Employees are also very friendly.

Very good, friendly and well-founded advice on a cell phone. Very friendly service.

A large electronics store in the city center, with a good range and prices

Extremely unfriendly and incompetent staff!

The "advice" in the hi-fi department was a joke.
Apart from the fact that my worthy interlocutor had no idea what he is talking about and did not even pronounce the names of the speaker brands (!), He was rude and not qualified in the approach for the work assigned to him.

The same applies to the consultant, who seemed to be responsible for automatic coffee machines.

Furthermore, it should be mentioned that the prices of the products were sometimes more than 200% of the usual on the market (see Amazon, Idealo, etc.) and the "demos" of the products in ridicule culminated.

Shop all the family's supplies, and the wonderful topic, all that you buy with a guarantee

Great selection! Unfortunately very unfriendly staff ... Recommend a seminar on "Customer Service" Maybe it will help some colleagues

Saturn is a good store an unbelievably good offer friendly people very good service good prices

Large selection no comparison with our shop in Wob, recommendable

The Razer Ornata Chroma shot for 77 instead of 120 !!!

Great choice. You can find everything you need in electronics

Big store. You can find everything you expect here.

15% extra was good. The advice was a bit missed. But tried - in the end everything was fine.

The store has so many floors, I don't even know how many. Simply awesome. Keep it up! Also nice employees who help you.
When we first met there, I couldn't believe it. With us in the north everything is so puny and not 1 Saturn nearby. Here in Berlin, however, is this great business. I was particularly impressed by the Blu Ray and Merchandise corner. Definitely recommendable and gladly again!

+ Positive
- largest electronics market in Berlin
- huge range
- good product presentation
- numerous price promotions
- barrier-free
- competent staff in the specialist departments

- negatives
- is unfortunately on Alexanderplatz

In principle, you can find just about anything here and be inspired in a variety of ways.

Some staff members' customer service quality is based on the colour. I wanted to know whether I can get a customised laptop with the US keyboard layout. Then the guy was super surprised and told me "We are in Germany and you HAVE to use the German layout", as if I didn't know I was in Germany. Why can't you be a little bit courteous to the one who comes to buy from you and just say "Unfortunately we don't have the US layout". That'd be more than enough for me to leave. Extremely disgusted by this.

Update after the reply from Saturn:

I know that Saturn has a staff from different nationalities, and I've been there many times and the experience was quite good (One day a staff member spent almost an hour helping me to select the best TV for the price). But I was extremely disgusted yesterday by this response because no one deserves such a rude response. This person was wearing a Green Acer T shirt and might even be an outsourced one, nevertheless representing Saturn staff.

Whatever it is, if someone else saw the scene, they could clearly see his response and his facial expressions were entirely based on who I did look like. I wanted to really emphasise it here because I have never experienced such thing in Berlin so far. I updated the review so that this does not represent the whole staff,.

When it comes to electronics better than media market

Excellent HiFi consulting (human as well as professional) by the Yamaha colleague Hr. Maaz. As a former BL BW with the red I can only say: Tipptop, that's how it sells!

A really well-stocked shop.
Get very friendly and competent help. I felt very well advised and will go shopping there again on my next visit to Berlin.

It's great to get electronic articles quickly and if you do not use Amazon.

Best Saturn in Berlin !!! when it comes to DVD movies, very large selection

For me it is a great shopping center with competent advice and much more

Incredible. Yesterday I bought a couple of wireless Bluetooth In Ear headphones at the Alexanderplatz branch in Berlin. It was the last of the kind and the packaging was visibly damaged, so I asked if there was another package, but it did not exist. I was assured, however, that these would be new and only the packaging damaged. When I unpacked these a few minutes later in the ICE to Leipzig, I was immediately sick. The headphones have definitely been used for a long time and are heavily polluted with every imaginable substance that can be imagined in and around the ear.
Honestly, how can such products, which have hygiene relevance, be put back on the market without verification if a customer brings them back? Do I run the risk to buy an epilator or razor or a toothbrush (at the new price!) That have already been used? Simply unreasonable!

Good advice .. Quickly bought ... Great offer. Unfortunately, you had to wait a long time until the goods were taken out, which was not ready even if the sample items were there.

Have a lot of things and the advice is also very good.

Great hi-fi department with competent staff
I am not a big friend of these large retail chains, which are often unattractive in terms of price. And yet how unbearable market shouts appear. Saturn in the east side mall is one of these stores. Here the customer is obviously kidnapped and sold for stupid. See my review

The opposite at Saturn AlexanderPlatz, hifi department. The only retail store where I've left a four-figure amount in recent years. Why? Competitive prices and top advice. Especially when it comes to rotel and B&W products. Objective, expert advice. No pressure and fast-selling. The necessary time is given and the selection is also available for demanding prospects.
And: competent and friendly support even after the purchase. Rarely in Berlin

Large Saturn with a good range and a funny view of Alexanderplatz.

It's a Saturn. Not really something I could pull stars for

Lots of choice, but just as unfriendly only young ladies are besieged. I stood by the smartphone for an hour without being addressed.

Very large Saturn with a huge selection of products. Modern and nicely presented. Unfortunately quite expensive in comparison.

Ordered online and selected to pickup in the store. Besides the passport, they asked for the proof or residence and didn't let me get the product even after I proved that it was myself. They even couldn't explain me why this stupid rule even exists. It doesn't make any sense.
I have done the same before in another Saturn store and they didn't asked for extra documenta besides the passport.
I had to go back home and get my document to get the product. Such a waste of time for such a ridiculous policy.

Very extensive range, but quite confusing. Not in every department could I help or answer my questions, such as in the games or in terms of cables for an older Playstation 2.

Large selection, good service from competent employees, a little too few of them as in all electronics wholesale stores, parking spaces attached and easy and quick to reach by public transport. It is also a good meeting place because it is widely visible and known, centrally located.

Visit online it's much better or the showroom itself... Good place to be if you are a gadget freak

Amazing store. A huge 3 storey electronics store has it all

Do you know these employees who are not in the mood and keep you waiting as a customer because you have a foreign look? If not visit Saturn and ask for Hr hurny from the financing! # find something else

SATURN - rebuilds. But the sale goes on, and I think that works amazingly well.

You are in good hands at Saturn am Alex, online or in person.

Even the entrance via the escalator is tedious and uninviting. I find it confusing and poorly sorted here. Media Markt is clearly the better choice in the ALEXA.

Very friendly and competent advice. You do not have to look far to find someone who can help you further. Too bad that customer service and friendliness are not taken for granted everywhere

On the three floors you will definitely find what you are looking for in an electronics store.

Not so good, the people is not interested in help you and most of the things in the website are not in the store

Huge electronics store with every product you can imagine, including 60.000 euros TV!!!!!!

Vast assortment and very competitive prices, friendly and helpful staff ....

Unfortunately, absolutely incompetent and unfriendly. Berlin shows its worst side here. I have never been treated so badly at Saturn.

The big shops of Saturn always have a great selection. I like to come here to look at products before buying and to "test". Sometimes the advisory staff are hard to find, but if you find someone, this could always help me.

SOME OF THE STAFF I HAVE COME ACROSS HERE ARE EXTREMELY WELL TRAINED AND VERY RESPECTFUL AND KIND !! THEY KNOW HOW TO DO THEIR JOB RESPECTFULLY !!! I JUST LOVE THIS BRANCH OF SATURN !!! AMAZING SERVICE LIKE ALWAYS !! LOVE FROM INDIA :D
I WILL ALWAYS BUY ANY ELECTRONICS FROM THIS SATURN BRANCH !!!!