3 years ago
The theme of this review is "not my problem." This...
The theme of this review is "not my problem." This is the attitude I got from day one to when I informed their staff I would no longer be attending any of their facilities due to the seriously lack of internal communication.
When it came time to receive certain procedures , I was told I had to contact my insurance company to see what is covered - fine - I am happy to take the reigns. But, when you are playing middle man between two organizations and a language you do not speak it becomes disastrous. I won't bore you with the small details, but I communicated back and forth and couldn't get a straight clarification on the coding of the procedure or anything to describe to my insurance what would even be happening. I told them this is the first time I have had to be the one to deal with this type of communication, and they didn't have much to say.
i went ahead with things and when I received my bill and had an issue, I called to ask Blanchard Valley. The billing department said I would have to talk to the nurse. The nurse said she "doesn't handle situations like that." And that I would have to call someone else. That someone else said they would look into it and two weeks later they had not contacted the person they needed to speak with.
An UTTER DISASTER and lack of professionalism at this place.
I am now with a new health provider and at my appointment, they clarified - "we looked into your insurance and since this is that, it will be coded this way and you will only have to pay a copay." I overheard another conversation - "yeah we coded that wrong and that was our mistake, so we talked to your insurance and got it cleared up. You actually owe this."
They do not care about their patients. Their nurses may, and the individuals you see may be polite, but the organization as a whole couldn't care less about how things go along the way. They're not walking through this with you, they're not invested. You're a transaction and They're blindly going through the motions.
Don't waste your time.
P.S. This is the first time I have ever been driven to the point of writing a negative review. It's disappointing and careless and people should know.