Margie Carrillo

Review of Blanchard Valley Health System

Very disappointed in Karen from central scheduling...

Very disappointed in Karen from central scheduling. My mother was in need of an ultrasound of her Carotid artery and had been ordered by her doctor. Karen called and left a message for us to call and schedule. I called and she stated they had an opening for Wednesday the 30th which was only a few days away so we took the appointment for 8:30am. Guess what it is now 9am and still haven t made it past the waiting room because Karen never mentioned the test was not precertified and of course BVHS needs my mother to sign off on a possible $1500 test before they preform it. Karen you lied on the chart stating you had talked to us. Why would we go ahead and schedule a test if it wasn t covered by insurance yet? Karen Jesus don t like liars. Shame on you Karen.