Bivouac Ann Arbor Reviews

Ordered online through their website. Package came fast and well packaged without any damages. Will definitely order again!

This place is amazing, I called to make a purchase and spoke to AJ Davidson what a gentleman. Aj was extremely kind and respectful, he knew how to take care of somone who is calling from the other side of the country. It's people like him who make small businesses a success. Thank you AJ, we will be doing more business with you. Highly recommended.

This local Ann Arbor shop features camping, hiking and related outdoor supplies in addition to clothing. They have a very good selection and staff willing to help you find the right item. When a size I've needed is out ic stock they've always offered to order it in for me or procure an option from a vendor they sell but do not carry in stock.

Worst outdoor store experience today! I bought a pair of chacos and after three days my feet were hurting horrendously and they refused to do anything about it because i didn't have the box which i left ay the store to have recycled...next purchases will definitely be made at rei whi back up everything they carry for at least a year!!! Sorry not sorry

Every once in a while, you stumble on a company that demonstrates truly exceptional customer service. Bivouac completely blew me away with their level of product knowledge, customer service, and responsiveness. I needed a dress shirt ASAP for a wedding and reached out to Bivouac with questions about their shipping options. I was quickly put in contact with the team member best suited to answer my questions. AJ was able to offer excellent advice and made solid suggestions for an alternative option when we found out one of the sizes was not in stock. Not only was AJ able to point me in the right direction, he also over-delivered on his promised shipping speed. Everything I needed arrived a day before the guaranteed date! It may not sound like much, but with the time frame I was working with, the extra 24 hours was VERY welcome. I definitely would not hesitate to recommend Bivouac and will be shopping there again in the future. Thanks again!

Great selection for outdoor gear and great customer service. Locally owned.

Great outdoor gear. Cool location, helpful staff. Not inexpensive, but good quality overall. Fun to see stores that aren't the typical chains.

Great selection of premium outdoor products but the location doesn't really offer much that would draw me in from larger outdoor recreational retail chains other than hiring local students as models. That doesn't mean they're not a good store with a fantastic location; they could just do more. Or they could be more fun... like Moosejaw!

Great selection on everything stylish and outdoors. Pricey but worth it. These products will last. The staff were educated and very helpful.

I was super excited about the selection. I am starting a new job and the lady that assisted me tried to downplay my job and told me I should be doing something else. To give a little backstory, I am potentially looking to become a park ranger in the future but I am trying to get more experience and a better feel for the atmosphere working outdoors. Right now I work in management in customer service for a software company. I am starting a new volunteer experience in a month that will give me more backcountry and ecosystem restoration experience. She told me that I should be doing controlled burns instead to become Red certified and "basically you are going to be clean up crew for what I did" is what she said. Then she mentioned that her job provided a backpack and all her equipment and mine requires for me to purchase it on my own. It felt like she thought her job was better than my future opportunity. I told her I am really excited about my position and I felt like she kept on downplaying it. Then she tried to tell me how much weight I would have to carry at my job when the position coordinator at my job informed me multiple times what I will be carrying. That didnt frustrate me as much, but that took it for the worst. I wont be back. They are way more helpful at REI. Go there instead. Everyone at REI has been great and always willing to listen to get a better understanding of your needs. REI actually recommended this place because of pack selection. I love great customer service, but I feel like I didnt receive it this time around.

Outstanding selection, very knowledge staff, and good prices

Really helpful, knowledgeable staff, bought an osprey pack there on sale amazing deal. Great selection.

Good selection of outdoor clothing and gear, very helpful staff.

Super fast shipping for a small business. I ordered a sweatshirt from bivouac online and shoes from adidas.com on the same day - the sweatshirt showed up the next day and the shoes took over a week.
I also ordered a hiking backpack from bivouac 10 years ago and they had excellent advice. They asked about my plans, how much I needed to pack, whether I was going on a plane or not and helped me pick out the perfect bag. I still use it regularly today.
Also, everything here is quality. It is expensive, but I ve never regretted any purchase from here. Return policy is generous if it doesn t work out.

Fantastic selection of outdoor gear and clothing. They have a sale going all the time so you can get really good deals on select items, i.e. 20% off. They usually have a sale during artfair and a few other times a year.

My new favorite store! They have everything you could need for outdoor living.

Carry most of the higher end quality outdoor gear that you can actually try on and find the perfect fit

This place is great! They have all of the same brand as REI but much better pricing

Being from Mexico City, with some of the best restaurants in the world, I consider Bliss to be the best restaurant in San Antonio. The food is absolutely delicious. The waiters are excellently well trained. Congratulations to Chef Bliss.
Gabriela Gamez.

Love this local store in Ann Arbor! Very helpful staffs, good brands for outdoor clothes, shoes, and gears.

Knowledgeable service staff. Has a poorly organized inventory. When they check for you size of shoe, they may have it, but may not know with 100% accuracy. Prices comparable to REI, better selection of clothing name brand clothing. I would definitely go back but it won't be my exclusive retailer for outdoor clothing.

Great store with a decent selection and friendly staff.

Mediocre selection, decent prices, parking can be tough. Overall, if you live within walking distance, it's worth it. If not, I would go elsewhere.

Purchased online from California . Price is a bring back, received sooner than promised; Vasque Breeze lll hiking boots fit to size; are weightless as I float above the clouds when I jog/walk, totally subduing the pain from the pad of the ball of my foot true magic.

Thank you Bivouac. Almost makes me a Wolverine fan almost.

I've been shopping at Bivouac for 28 years. I thought it was awesome back then. Well, it just keeps getting better. From the highest end outdoor wear and gear, to packs and accessories, Bivouac has it all. Everyone is very friendly, and very accommodating. If you need anything like what I've mentioned, this is definitely your spot. I simply can't wait to hitt Bivouac when I need something new, it's so much fun shopping there!!

The only place I can find Merrell shoes in my size and style. Solid shoe Dept staffers.

Great place for advise on outdoor anything. Hammocks to tents to clothing

Friendly, knowledgable staff. Great selection. Special order size, color etc if you need it.

Great store for the outdoors enthusiast. They selection was vast and the prices comparable to most other shops like it. The staff was friendly and knowledgeable. If I'm ever in the neighborhood again I would definitely stop back in again.

Very cool store that carries everything outdoor and sports related.

Lots of cool outdoors goods and designer clothing. Knowledge and helpful staff, that won't hesitate to send you to a competitor, if they have gear that better fits your needs.

This was the first place I ever shopped in downtown Ann Arbor when I abruptly transferred to UM in January 2014. I had 0 down stuff and had no idea what down products even were. haha I also did not by any means have good snow boots. I still wear that Patagonia down vest. Highly recommend this place. Usually the customer service is great, and sometimes downstairs they have some good discounts. It's also a mom and pop shop so you're supporting a small business. They also, from what I understand from my friends, pay their employees really well. Definitely shop here if you're in the market for any outdoors stuff!

Pretty good selection and decent customer service. I have better luck at other stores though when gear shopping.

Awesome store with great prices and products. Really love the vibe I get when I m in there

These guys are great! I currently live in Minneapolis, reached out to see if they could price match an item for a size that wasn't available at a different company, they agreed and 2 days later - I have my item! Thank you Bivouac, can't wait to give you my business again!

Love this cute store! Has a unique style and outdoor essentials. Great customer service as well. I visit every time I'm in Ann Arbor!

Awesome local outdoor supply store. Anything you'd need for camping, hiking, climbing; plus plenty of helpful know-how from the friendly employees. As an extra, for fashionable gals, there's a nice selection of trendy boutique-worthy tops, skirts, dresses, and denim to peruse. All on a pleasant stretch of lovely State St where you can take a leisurely stroll to discover plenty of the local charm of Ann Arbor.

Great customer service experience! Thank you AJ! You are fantastic.

Plus, they have some gorgeous new coats in that I've been eyeing in NYC and Quebec. What a find!

Great outdoor shop with a large selection. Worth a stop in!

Love this store. Clothes. Shoes. Outdoor gear. "Stuff." Enjoyed my long overdue visit! ;)

Wide selection spread out over two floors. The best part is that they sell some out of season items. Shoe selection is ok but wish they carried Minnetonka mens styles. The womens fit ok but i want options for us guys too

One of my favorite places to stop by when in Ann Arbor.

Cool shop with high quality gear and clothing. Staff on the south side of the store is always friendly and helpful -- but that's not always the case on the north (arcade) side. Visit around art fair when they have their big annual sale!

Poor telephone customer service. I spoke with the manager on the phone and he was rude and dismissive. Will not be shopping here in the future.

An awesome person helped me with my backpack !!!! Thank you

Huge outdoor supply store that has been operating in Ann Arbor for quite a long time. They have almost anything you could possibly need for climbing, hiking, backpacking, camping, you name it. The staff is quite friendly and offered to assist me numerous times while I was browsing. If you can find what you are looking for they will special order your gear and have it waiting for pickup in a reasonable amount of time. With big stores like REI taking over the outdoor industry is always great to support small shops like this.

Super expensive for literally everything. It's ridiculous.

Awesome Ann Arbor mainstay. Few other places in the US (or the world) have such a diverse selection of fashion, outdoor, and travel gear. I make a point to stop by whenever I'm in town.

Lots of gear for outside - hiking, climbing, camping, and more. Great, informative staff that are always willing to help. Price match which is huge and lots of selection in everything. Willing to hold stuff aside for you for 24 hours if you can't make it in right away to get what you need. Overall great!

Great store with good quality merchandise. A bit expensive but service is great.

Bivouac is awesome. Knowledgeable staff and excellent gear. I love going there.

Fantastic outfitter store, great selection. Check out deals in the basement. Ask staff for help, super friendly.

I just got off the phone with a Bivouac employee who, once again, went the extra mile right before (and even after) closing time to help me find what i need for a field trip to Wetlands around Detroit tomorrow morning. I have seen this team repair gear i bought elsewhere, help me find the perfect items in their store, and just generally make me feel they have my back with all outdoor and active wear needs for years. Thanks Bivouac!

I love the service!! Beautiful couple in the page.
My husband love the socks and great jackets!!

Excellent and quick response to purchase request!
Highly recommend, so happy with my purchase.
Thank you, Lori O.

High end outdoor clothing store. The staff is very friendly.

Amazing selection of outdoor-oriented clothing. Be sure to check their actual bargain basement!

Amazing customer service! Emails are promptly answered and refunds issued quickly for online orders that don't work out. I will definitely purchase from this company again.

Bivouac is a great shop! The prices and selection are probably the best I've ever seen in a store this size. Their selection of quality outdoor brands, particularly Patagonia, is unmatched. Definitely stop by here!

Great products and the people are the best. Don t miss this great store.

Great sellection of outer gear and there was a cute puppy greating the shoppers.

I placed an online order for a discontinued item. Once I placed the order, Aaron notified me that they were having an in-store sale on the item and refunded me ~30% of the online price. I live in CO and would never have known about the sale otherwise. The customer service throughout was excellent.

I wish I could give this place 0 stars. My 2 friends and I immediately walked upstairs upon entering this "store." We were not even greeted by anyone. When we headed upstairs, a worker followed us and did not say anything. She proceeded to stand at the top of the stairs and look directly at my friends and I to make sure we weren't stealing anything. She didn't even try to make it discrete. My friends and I all left very pissed off. This particular worker is one of the worst that I've ever experienced. My friends and I would've passed out from heat stroke because of the lack of air conditioning before we would've tried to steal something.

Knowledgeable and friendly staff, lots of great merchandise.

Needed a new coat and tried on a few of their recommendations based on my needs. Bought an arcteryx park and could not be more happy with my purchase or the service! They also have an amazing rewards program, plus tons of outdoor gear for kids (it s hard to find such quality and selection for littles!)

Lots of help and people that know what they are talking about and they price match online vendors I always look here first

"We only sell one rain jacket it's 20% off"
"20% off what?"
"If you have to ask you aren't going to buy it"

Didn't realize i was on Rodeo Drive.

Great service and same as Internet prices. You can try on, compare products, ask questions and if they don't have what you like you can order it through them.

Good selection of outdoor clothing, gear, and shoes. The employees are very knowledgeable and helpful. They did (at one time) print a coupon in the Michigan Daily that was a great deal. Outdoor gear is expensive, so prices aren't really specific to Bivouac. Nice that it's a local business.

Staff was very helpful and they have a nice selection!

They tend to have pretty good sales if you can be patient. Just bought a nice down parka in July for 50% off. Every two or three visits I happen across a great deal for high quality clothing/gear.

If I could give this place 0 stars, I would. When I entered the store with my friend, one of the workers immediately gave us a side eye. She eventually greeted us in an unenthusiastic tone. When we were looking at the candles in the front of the store, we overheard her saying to another worker that she should keep an eye on them. Immediately my friend and I (both of us being people of color) realized that we were being racially profiled. As we moved along the store the worker who was asked to keep an eye on us followed us. Different workers followed us as we moved to various sections of the store. When we finally decided that we had had enough and left, we noticed that the worker who initially gave us a look said good bye to the person who left before us, but gave us a look and did not say anything to us as we left. This was our first time in the store, and I can definitely say that we will not come back after that discriminatory experience. A completely unwelcoming environment.

Wow, amazing customer service, that's all I can say! Great selection of clothing as well!

Great selection of full price and sale. Friendly staff

Great customer service from AJ! Purchased an item that was out of stock, received an immediate notification with a discount on next purchase. When item was restocked, received an email with a discount to purchase at sale price, included free shipping. I would highly recommend Bivouac. :)

Unbeatable prices authorized dealer of a lot of name brands great costumer service from staff and even the owner kindly answered my phone call and assisted me,this business is all about the costumer... I will definitely recommended to anyone doing online or in store purchase.

I am not a local, but I have placed a handful of orders online through Bivouac Ann Arbor. Great little store with top-notch customer service and product selection, especially for Patagonia and Darn Tough. Fast shipping and products always arrive perfectly (and at great prices). Highly recommend to support this store, especially during COVID-19!