BF Rich Windows and Doors Review

I've been installing BF Rich Windows since 1997 and I can honestly say that this is a Manufacturing company like no other I have dealt with. The product itself is by far the best vinyl window that money can buy. It structural value exceeds all others. I have installed their window and patio door products in High rises. In order to install any window in a high rise it has to meet very strict structural ratings and it actually exceeds the requirements. There was one job funded by the government that required the window to have a structural metal rod built in between two units that were fused together. BF Rich engineered a custom designed model to meet the governments requirement and we installed over 600 units and never had an issue.
One of the best qualities this company has is they are a relatively small company that can meet the needs of their customers request. I actually installed them in my house back in 2000 and never have I had one issue with them. I recommend them to all of my customers. Now , I am not saying there were never any issue with the over 50,000 units that I have installed over the years. But their customer service people always made it right. We had an issue one time where the actual Vice President came to the job site and resolved it. That tells you something about this company.

My experience with this company was horrible I got Windows for my house. The windows had scratches all over it...it had a fly between the windows the plastic molding was all scratched up and said if I wanted the windows replaced I needed to pay for them to take the windows out and to reinstall them .....DO NOT USE THIS COMPANY

Our roofing contractor installed the first set of BF Rich windows a few years ago and they still look brand new. Just had the rest of the windows installed. Very satisfied. But its very important that vinyl replacement windows be installed properly by a qualified and careful installer. Also BF Rich is a local outfit so you're supporting other Delawareans when you buy windows and doors from BF Rich.

Best company out there!
We've been selling BFRich products for many years & it's always been a great experience.
If you need windows in a timely fashion they will deliver, if you have a warranty problem they fix it.
Just an all around great company.

Thank you BFrich for everything that you do.

Will
From Plowman's Windows & Doors

Excellent local contractor, but BF Rich could not be worse. They've sent me windows with cracked glass, numerous windows with scratches on the internal surface of the glass, and even windows that were constructed with the protective coating on the wrong side of the glass.They once told me that their quality-control problems were short term; they've persisted for four years now.

Left messages regarding a project in the Wilmington area and never got a call back. If you want to waste your time this company will help you do that.