Totalcon games convention. They did better with refilling water this year but there is still room for improvement.
Poor food selection and poor beer selection. So need to leave to get food from abundant local places.
It was a nice place,clean and friendly staffs. I didn't eat there therefore I can't rate the restaurant.
Attended a trade event at the facilities here. Ample room in the meeting spaces, good lunch provided. Helpful staff throughout.
Attended for an education conference. Staff was professional and kept everything running smoothly.
This place is a dump!! The hotel is worn and in desperate need of maintenance. The hotel staff can take your reservation, but when you arrive to check in, they undoubtedly have it wrong. We reserved two connecting rooms, one with two doubles and one with a king. When we arrived, all they could give us were two rooms, several doors apart, with two beds in each. The "free" breakfast is a joke. The first day we got there, the place looked like a war zone. No fruit, no eggs, no yogurt, no bowls! The staff was clearly stressed beyond belief. I think they overbook this hotel beyond the staff needs and the staff just wears down. I don't have any confirmation of this, but I do think that there is low income/no income housing on the second floor. This makes for a very chaotic environment, little kids running around all over the hotel and lots of smoking outside the front door. I do think this should be disclosed to anyone reserving a room. I will do my best to avoid this hotel in the future - definitely not worth the $150+ per night that we paid.
The staff is ALWAYS pleasent and professional. The food served here is top notch. As this is my 7th time staying here, i am never disapointed
Breakfast was not included in my group rate, very disappointing. Came back to room at 3pm, and had to call to ask for towels, etc. Room was never cleaned. Check in is later than I am used to, 4pm. Would have been nice if this would have been earlier since our group activities started before 4pm on the first day.
Impeccably clean and heater was already running for us to warm up during Benji!
Staff was friendly and nice. Room was clean 10/10 would stay again
The trade center was spacious and had ample number of restrooms that were located at each corner. We were just attending a trade fair and not staying at the hotel, but I can see that although the trade center is not attached to the hotel, it is walking distance from it.
An OK hotel, that is ageing and need a remodel soon.
Clean rooms, at the Allstar restaurant we had Mark as a server he was amazing and so was the food.
Everything is really nice, but the breakfast was ugh, but what do you expect from a hotel
Best Western Royal Plaza Hotel & Trade Center is a wonderful place to host your convention, Trade Show, large gathering or wedding. They are professional, and know what they are doing, and do it well. I wouldn't recommend it for a quiet couple's retreat. It is definitely very busy all the time. Numerous events going on at once.The rooms are newly renovated, and the beds are super comfortable. The staff assisting with events and in lounge and Breakfast restaurant are the best I have seen in my travels. Friendly, happy faces in the early morning, is such a nice way to begin the day. And the food was hot and fresh. Our banquet was orchestrated perfectly, and that menu was also very tasty. I look forward to my return next year. It's been mostly the same employees for as long as I can remember, and they remember me each year. How nice is that?
very poor experience at the hotel at a recent convention. The room was not in great repair (the bathroom door didn't latch, the main door required force to close/latch, the A/C unit performed miserably). The service I experienced one night in the pub made me never want to go back, the continental breakfast was messy and the choices poor - a really poor experience this time around.
Friendly staff and excellent service make up for a slightly dated facility.
Had a great stay for a painting conference, the rooms have recently been renervated with refrigerator and microwave. The new beds were great maybe too high, need a step stool. The staff for the breakfast very efficient especially Jeff.
Service is great, breakfast is even greater. The whole building feela a little old though.
I'll be staying here for several months working great motel good breakfast good staff
Best Western Royal Plaza was a great place to stay. Quite friendly staff and impeccablely clean rooms. The breakfast ran from 6am until 11am, which is unheard of. Don't forget the indoor pool .
Good price and hot breakfast. Rooms are a little bit old.
Very nice hotel. Friendly staff. The best continental breakfast we have ever had a hotel.
Very helpful, friendly staff. The room was too warm and there were noises from who knows where disrupting the speakers, but all in all nice place.
I was there for a two day conference. My room was clean. The facility has lots of conference rooms. The vendors were set up in the lobby which was loud and crowded. The meals were fine. The elevators had the loudest elevator music I have ever heard. The staff was very accommodating.
Nice hotel, convenient location for us. Our hotel of choice whenever we visit family in Boston area.
Overall was a very good stay, they had a problem with hot water , and it was fixed...anything we asked for they were attuned to and helpful....a few things were out of the hotels control....Jeff at Zacharys restaurant in the breakfast buffet was outstanding server , very accommodating and pleasant employee, a gem!
Clean hotel, awesome customer service. Room was clean, and bed was amazingly comfortable. Easy to get to from route 495
there was a dead bug on the wall and pop corn under the bed i stayed there for 6 days and no one cleaned the bug off the wall or the pop corn from under the bed and the bug was a big bug
Clean and friendly. Plenty of parking for semi trucks. Great free breakfast
Excellent! Quiet, very clean, great staff. Our waiter, Jeff (with the wonderful accent) was super attentive and sweet. Keep up the great work!
Had a great stay and the staff is very kind and helpful. Room was clean and bed was comfy.
I think it is getting time to do some updates to the rooms.
Staff is very friendly and helpful nice room very clean and spacious great breakfast and sports bar has tasty food pool very clean
I have stayed here multiple times over the past few months and it has always been clean, quiet and comfortable. The staff are friendly and courteous and I have no complaints about the interactions I have had with everyone from the front desk to housekeeping.
The rates are the best I can find within a 20 mile radius of Marlborough for a hotel of this caliber. Every room has a mini-fridge, microwave and coffee maker which makes it extra comfortable when staying for a week or two, as I have done. The beds are surprisingly comfortable and the pillows, too. Normally I wake up with an aching back and stiff neck when I stay in hotels, but that has never been a problem here.
The highlight for me is having the Felton Conservation area right behind the hotel. I have spent a fair amount of time wandering along the paths and through the fields that make up this hidden gem, it is quite beautiful and a perfect place to stretch my legs and get some fresh air.
We got a suite at the hotel to be a gathering place for a family funeral. Everyone at the hotel went out of their way to help us, brought in extra chairs, let us keep the extra food in the restaurant refrigerator and were so kind to us all. The suite was perfect for our needs. The only reason I didn't give a higher score - they need a major renovation.
Beautiful hotel! Centrally located for trade shows as well!!
The hotel is nice but definitely can be updated. The wall paper in the lobby is held up with push tacks.
Comfortable and with excellent attention and service, super cheap for the quality of hotel that is
A little boring because very few people were there. However the complimentary breakfast was good. Very friendly staff as well.
