Beth Wood Review of Best Western Royal Plaza Hotel
This place is a dump!! The hotel is worn and in d...
This place is a dump!! The hotel is worn and in desperate need of maintenance. The hotel staff can take your reservation, but when you arrive to check in, they undoubtedly have it wrong. We reserved two connecting rooms, one with two doubles and one with a king. When we arrived, all they could give us were two rooms, several doors apart, with two beds in each. The "free" breakfast is a joke. The first day we got there, the place looked like a war zone. No fruit, no eggs, no yogurt, no bowls! The staff was clearly stressed beyond belief. I think they overbook this hotel beyond the staff needs and the staff just wears down. I don't have any confirmation of this, but I do think that there is low income/no income housing on the second floor. This makes for a very chaotic environment, little kids running around all over the hotel and lots of smoking outside the front door. I do think this should be disclosed to anyone reserving a room. I will do my best to avoid this hotel in the future - definitely not worth the $150+ per night that we paid.
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