Best Chrysler Dodge Jeep Ram - Plymouth Reviews

Everyone was very friendly and helpful. Kyle, Kolby, and Veronica were all extremely helpful in assisting me with my purchase at the dealership. I would definitely recommend to a friend

My experience purchasing a 2016 Jeep Grand Cherokee from Mike Yuscavitch was phenomenal! I also worked with Mike Cocce in BDC and both AJ Fiore(SM) and Steve Bent(GSM). These guys gave me top dollar for my trade and didn't play any pricing games like QUIRK and PREMIER. If you want top notch customer service and a great deal visit BEST! They truly live up to the name on their building! They've earned a customer for life!!

Only been for service but it's been a good experience each time. Services were quick, considering I needed recall checks each time. The staff was very friendly and accommodating, answering any questions I had and looking into special pricing of certain services/part installs. Also there is a free cafe for snacks and drinks near the comfortable waiting area

very professional, quick and proficient. The best of Best.

My First try at doing a lease on a new 2017 pickup.Everyone involved in this transaction made this the smoothest transfer I have ever done! Doing business with BEST is my way of paying back the favor the BEST Chevrolet in Hingham did for me many years ago. Will see in 36 months from now if I like leasing or go back to buying. But will stay with BEST after my experience with them on this deal.Thank you all !

My last experience at Best was better than I could of expected thanks to Jed in services. I had called day of to get my routine oil change and I was also having an issue with my tires and some cracked paint. The employee I talked to on the phone said they could get me in for an oil change but everything else would have to wait because services was booked for a couple more weeks. I was alittle bummed to hear that but what can you do. I got to Best for my appointment and was greeted by Jed. He listened to my problems and immediately took pictures of my paint, listened to my tires, submitted the photos, and within two days all of my issues where taken care of. Jed went above and beyond to make sure all of my issues where taken care of right then and there. I will definitely be back for all my Jeep services and highly recommend Jed for any of your service needs.

Highly recommend this dealership! It was our first lease and they made this entire process so simple! They listened to what we wanted and helped to make it happen! Thank you, Mike, Ben, and Veronica!

Extremely unimpressed. These guys have good vehicles; however, we wanted to purchase one from them and they refused to work on the price and blamed the manager for everything (yikes). We were going to drive 5 hours to get there, and they couldn t shave off $500 from the highest possible Kelly Blue Book value. They lost a sale because of $500...what? My husband and I have worked for a very successful big name dealership, and that would NEVER fly. Needless to say, we found a nicer truck local, willing to work on the price, miles ahead in customer service, and $3000 cheeper with less miles and a year newer .

Bought a brand new Dodge Ram from this company they definitely work with you on a price I am very pleased with are salesman they definitely give you the best price I went everywhere and this is the only place that went and talked to business so the outcome was of course I bought the truck crazy if you don't go over there

Great service. Great place of business. Very friendly just the best dealership I have ever dealt with. Professional dealer.

Mike in service was able to get me in at the last minute. The service was quick and they washed my car after the oil change. They also have a terrific waiting area.

The worst experience. They want a deposit before you put your application. And once we didn't agree on the numbers on the numbers they said 24 hours for refund it took almost 2 weeks. Def think twice before you head there.

The service staff ate very freindly and helpfull,You are always kept in the loop.of what repairs are needed before any work is performed.The sales staff is also very pleasant..no high pressure..they give there BEST price and let You decide.I sent my girlfreind there and she purchased a Nissan crew cab frontier and got a great deal!

Great experience :) I would highly recommend the dealer for sales or service!

Kudos to Shannon in Jeep service she understood my issues and took care of them first rate customer service

Everyone is always friendly and helpful there! Always a great experience. Thank you

After paying 1355$ and picking up the vehicle from the dealership for an overheating issue the car still had this overheating issue. We brought it back as it was under warranty. We were then called and they told us it could be something internal in the engine and we might even have to have it replaced which they would charge us more money. After initially bringing it in and they "attempted" to diagnose the problem they thought they found it and we then paid 1355 thinking the issue would be fixed we wernt planning on paying more after already paying 1355$.

Never been to Best Jeep before. Had a 2010 Jeep Compass that needed some recall warranty work. Had the car towed to Best and they took care of everything and we're very pleasant.Jed was my service advisor and I have nothing but great things to say about him and the service he gave. Thank you Jeff!

Friendly staff, clean waiting area and clean bathrooms.

The sales staff (Carey) and sales manager (Veronica) at Best were a pleasure to deal with. We shopped around before deciding to purchase a new Jeep at Best. The price and overall experience at this dealership earned them this 5 star review.

Before we decided on the Jeep we also considered the Tahoe. It is worth mentioning that the sale staff at Best Chevy in Hingham were also excellent.

Best dealerships clearly understand customer service.

Veronica is a great sales manager. All the staff is great and they honestly try to get you what you want. They got me the car I was looking for from over 3 hours away. Would always go back to them.

Excellent sales support, management leadership, and financial transaction support through out, and exceptionally patient !!

Corey was amazing. I traded in my vehicle for a jeep. Very happy with it & 100% recommended him!

Alec Kayla was the most refreshing and knowledgeable sales person I have ever worked with. I knew within the first 3 minutes of working with him that I was going to purchase from Alec and Best. I initially resigned to the fact that I d be willing to pay more for a vehicle from a dealer that made me feel comfortable but then not only was I treated very well, I also got a great deal from Alec and Best. In addition, I was not available to pick up the truck and Alec spent a good amount of time with my wife explaining the vehicle. His care for us after the sale was just as good as when we first started the process. Never have I been treated so well and it was such a great experience. I didn t have to play any games and never was I pressured by a manager or a closer . Alec is the right person to have representing Best to the public. I also want to mention someone that I m sure doesn t get much recognition. Eric Dana in finance was very upfront and informative. I was referred by a family member to Best and my wife and I have already referred a family member to Alec and Best. Keep doing what you re doing it s working well and please make sure Alec Kayla knows how much we appreciate the work he did and how he made us feel. Thank you very much. We are customers for life!

I want to tell you all the service department is one of the best if not the best in the area. We bought a car from a not so reputable dealer and days after the 30 day warranty ran out the engine started over heating. Marty in service told me that this had happened to this car before and the head was warped. I am sure this had happened before. The dealer told me that the car had been returned because the lady's husband had developed and illness so she couldn't keep the car. Needless to say I was a little apprehensive of dealerships. The service dept did all they could to keep the price down and did a wonderful job Thanks MARTY.

My father in law and I went by there just to check out the new Jeep Gladiator pickup and the Ram pick up. This is a beautiful dealership and the place must be an excellent place to shop because it was really busy.

great service department, got me in and out very quickly for an oil change. Very surprised that the prices were much better thsn expected, better than going to one of those quickie oil change places

Brought ram 2500 there. Was told the catalytic converters were gone needed to be replaced at a cost around $4000 just for parts. Then took it to an exhaust place theh examined the cats and there was nothing wrong with them!!!!!! Should be illegal!

The sales person pressured me I told him my budget and what I actually wanted he didnt listen it was my first time buying a car I got scammed I wanted to bring back the car 30 minutes after I drove off I called back told someone about the issues they said theirs nothing they can do after 2 months my heat didnt work my car made weird noises the receptionist were always nice everyone was over all nice but if your new and need to buy a car do not come here unless you know exactly want you want

fantastic experience. Greg was great in helping us find a great vehicle at a great price. from start to finish this the experience the Best!

do not book service online. I cleared my day and gave up a weekend to drive in early to service my jeep having booked an appointment online on Monday for Saturday. no one contacted me and when I get there not only no record of the appointment but "theres nothing we can do, we're booked"

After spending 3 hours at another dealership that didn't listen to what I wanted or my price range it was refreshing to come here and have someone listen to what I wanted and keep the price at what I wanted to pay. Thank you to Mike Y and the entire team for making this a very enjoyable experience.

I felt like Mike Y., A.J. and Steve the GSM all did their best to provide me with an amazing car buying experience. Tom in the finance department was also great. He kept my deal for a few days and shopped it to more banks that didn't respond at first and found me a rate that was 2% lower than the first deal. I will be back and as long as they keep the same level of customer service I will never go to another dealer.

Great service, very friendly and competitive pricing

Kyle did an excellent job of showing me what the dealership had to offer. He gave me plenty of time to browse and helped me pick out the right Jeep for me! He wasn't pushy about anything, was very knowledgeable about the Jeep brand, and helped me get as close as possible to the price I wanted to pay. The rest of the staff that I interacted with were also all very nice and accommodating. Kyle had left me alone to do some browsing on my own accord, and unlike other dealerships I've encountered, the other reps simply asked me if I needed any help and once they knew I was with Kyle left me alone and did not bother me. That is extremely valuable when picking out a big investment. I don't like feeling like I'm being forced to buy something because of pushy sales people, and this dealership I'm happy to say has none of that!

Nick A was an awesome sales guy. No bullshit, he was upfront about everything. I came in knowing what I wanted and how much I could spend and my new car is already waiting for me. Incredibly impressed and will definitely be recommending them. Pro Tip, they list internet listings lower than their lot listing, check sites like Auto Trader first (if buying used).

I serviced my car here and would not recommend this place to anyone. When they were diagnosing an issue with my car, they did not call me. After almost 24 hours with no word, I had to call them to get the status and there was no apology for not calling me, they had diagnosed the issue hours before. They then proceeded to try and up sell me to get unnecessary work done on my car. Then they over charged my credit card by $900! It took them about a month to get my money back to me. They lost my check in the mail and tried to blame it on me. I ended up having to leave work early to drive to them to get my check. Happy I sold my Jeep and now have a Mazda, don t have to come here again!

I love Best s honesty, the excellent customer service from our sales rep Brian, and how well you treat your employees! We will definitely be repeat customers!

Amazing that taking care of the customer still exists. Corey and Kolby were the best! Got me a great deal. Can't wait to bring my wife down for a new Grand Cherokee!

Everyone was professional, polite, classy and knowledgeable. I never felt pressured or uncomfortable, very welcoming atmosphere and everyone was so willing to be helpful! Thank you Corey for all of your time, absolutely love my Jeep!

Service managers/advisors are friendly and not pushy. The work that is done on my car seems to be done well as I have never needed to return for the same issue.

Best Chrysler, Dodge, Jeep, Ram is just that: the Best! After 6 months of searching for the right car and the right dealership, I ordered a new Widebody Challenger Hellcat through Best and got an incredible price and an exceptional experience. They were extremely responsive throughout the process and went above and beyond to get me my dream car. I can t say enough good things about this dealership. I will Most certainly continue to buy new cars from them. 10/10!

Always the best sales and service! Easy in easy out!

More than what I ever hoped for in a car buying experience. Simply said thank you to Veronica, Cheyenna and Ben.

I purchased my 2012 Liberty at another dealership.Having experienced disappointing service,I went to another dealership for service.They were better.Best opened their Jeep dealership in Plymouth and as I like to support local business I gave their service a try.Absolutely a top shelf operation from the Service Mgr. to the advisors and the techs that get their hands dirty ;)They have my business.If the "front" of the house is as professional as the "back" of the house you can not go wrong.

WONDERFUL! Best service I've ever had. I will be going there for all my maintenance.

Fast service and great communication. One of the best dealers I have had my car serviced at.

The outside guy that take in vehicles is the best helpful and friendly known as Mike great service!

From the time I got there thru dealing with the Service Advisor and then checkout, the experience was great. You can tell this is a dealership that prioritizes customer service.

Service appointment was on time and excellent. Follow up with service tech was equally fantastic. Will come back for all service needs.

BEST Dealership ever! If you have a Jeep and live on the Cape (or any vehicle ) take a ride to Plymouth and visit BEST Chrysler Dodge Jeep Ram. You will see a HUGE difference in customer satisfaction. We did the minute we walked in from the salesman (Thank you Paul!) to the finance mgr. (Thank you Erik!!). We bought a beautiful truck and they bought our beautiful Jeep I will never go back to the old place on the Cape, never!

Probably one of the worst dealerships that I have ever been to, horrible customer service. As soon as you walk in the receptionists are yelling across the lobby about their personal problems, "Mikey" the sales rep was awful! Didn't seem like he knew what he was doing.. honestly felt like they didn't want my business not sure if it was because I was gay but absolutely terrible not willing to work with me in any way, the "Appraiser" was also incompetent at his job.. he pretty much told me I was a dumb ass for buying a rear wheel drive Jeep, but yet I just bought a 2017 wrangler once I went into a different Jeep dealership with a great trade in price. I'll definitely let all my friends know to stay away from this place as well! Wish I didn't have to give any stars to this place.

Very fast ,clean and efficient. Always a good experience

I have faithfully used Best Chrysler in Plymouth for oil changes ever since they were on Cherry Street. Prices were great and they would always give a free car wash and shuttle back to work etc. The people were all very nice and courteous from start to finish especially the drivers and the receptionists. I would have given them a 5-star review, however the last time I was there a year-and-a-half ago I got my truck back and it had a noticeable blue ding/dent on my driver's door. I called the following day and spoke with Jed who was my service writer. He said someone would review the video, and he would call me on Monday and if it happened there they would have it repaired. Turned out the color blue was the same as their lifts and it appears the technician carelessly opened the door hitting the lift causing the blue dent. I never got my call back from Jed and rather than pursue it I chose to have it repaired at my own cost. That was my last time there. I emailed sometime later with no response from Best. I am disappointed because it was very convenient. I don't want the same thing to happen again so I choose to do my oil changes myself. With the exception of this incident, this place should have been a 5 star

tried using web site, could not
nt stop the constant pop ups, too difficult to navigate the site to view vehicles because of the non stop pop ups and messages to chat or to see stock deals.

Staff were attentive and ready to discuss with me what was going on with my car. The facility was clean, and comfortable to wait in. Scheduling service was easy.

The "Best" around, very reasonable completion time , well priced with friendly staff. A clean modern facility with all the amenities. Couldn't ask for more.

No amount of stars would do this place justice. We have been to many dealerships before we came across Best Dodge in Plymouth, and could not be happier with the vehicle we purchased. Our salesman, Jake, was more than helpful and provided excellent customer service as well. Many dealers we've dealt with were very pushy and overbearing, however this was not the case with Jake. He was pleasant, knowledgeable, patient, and did whatever he could to give us the best experience he could. Their financial managers Kyle and Eric we're also extremely helpful as well as informative. I would absolutely recommend this dealership.

Great dealership, they have a great friendly staff. Salesman know there vehicles. They answer all your questions. Their name says it all Best.

My wife and I had a great experience today. We Leased a new Jeep Cherokee that we had our eyes on before going to the dealership. Both the sales and financing departments did a terrific job and made every effort to assist us in driving off the lot in our new Cherokee the same day. Mike was our Sales Representative, and we feel he was extremely helpful. I would highly recommend Best Chrysler Dodge Jeep Ram.

Trading in and Leasing my new vehicle here was a quick and easy process. Cassee was more than informative and got me in the exact truck I wanted, and showed me every option it had before I left. Definitely will be back when it s time for another truck.

I liked working with your sales associate Veronica. She was very pleasant and made me feel comfortable during what can be a stressful experience. She was professional, upfront and transparent during the entire process which put me at ease. I would most definitely come back in the future. Thank you Veronica for making this car buying experience enjoyable.

Jed the service manager could not have been any better. Had my auto towed there, and was taken care of with professionalism .

I would recommend Best to anybody .

I couldn't have asked for a better first car purchasing/leasing experience than working with the team at Best. At the beginning of my search I visited a few dealerships closer to Boston but when I spoke with the team at Best I was sold. Not only did they find me exactly the Jeep I was looking for but they were extremely competitively priced. The entire transaction was seamless and the team (from sale team to financing manager) turned a potentially stressful experience into an exciting one. Since I've had my vehicle the team has checked-in to make sure things are going well and that I'm happy with everything or to see if I have any questions. I would highly recommend them to anyone and look forward to working together again.

Casey was very helpful and friendly and worked hard to earn my business, even despite a hiccup on my end during the process. I will definitely talk to him in the future for my options when I'm ready to lease another vehicle (which may be very soon, actually).

My girlfriend bought a jeep less than a month ago from this place. The battery is no good the tire is losing air every two has to be filled .

Brand new Grand Cherokee $37,000 vehicle and she can t get a call back or get them out to fix it.

Customer service is terrible.

They all worked hard for us and understood our situation at the time. Kudos to Anthony!

ABSOLUTE CROOKS. Wanted $900 for brake pads and rotors. I checked the pads myself and they were almost new! They also performed a recall on my passenger airbag which caused my airbag light to spontaneously turn on, they charged me $170 dollars to tell me that now my driver airbag needed to be fixed. Hmmm.... isn't that an interesting coincidence? I was quoted $700 dollars to fix that, but I did it myself in 3 hours with a $150 dollar part. If you do the math then they are charging $180 an hour! That is more than a lawyer costs needed to sue these dirt bags!

Made deal with these people over the phone. On way to put deposit down and get a text message "Sorry we sold the truck. Never do any kind of budiness there again.

Good people, and professional.

I would recommend Best to anybody interested in a new jeep, dodge or ram

My experience at Best Jeep in Plymouth was stress free. My sales person, Veronica Swan was a pleasure to work with on my vehicle needs. She listened to my needs and made a recommendation on a vehicle that met my needs. I checked out other types of vehicles from different dealerships but came back to Best Jeep. The whole purchase process was easy. Best Jeep demonstrates good customer service. Would recommend checking them out if in the market for a new vehicle.

Always in and out for service within a reasonable time and no high pressure to have other work done that is not needed. Repairs are reviewed and explained of what happened.

Fast and profesional service. Will come back again!!!

Great experience. They made a very fair offer were very patient.

Amazing service and care. I felt that my needs were important and getting things right was a top priority! Best experience I've ever had at a dealership!

I recently had some paint issues with my 2017 Grand Cherokee Summit. Best Jeep coordinated the repaint of the hood under warranty with absolutely no hassle. Jed from service took care of my service order and made sure the job was completed to his satisfaction from start to finish before contacting me. Jed has taken care of my routine servicing in the past and has always been professional, knowledgeable, and dependable. Kudos to Best Jeep and Jed for making my vehicle maintenance stress free!

This is my second time doing business at Best Jeep in Plymouth and both times the entire experience was phenomenal! This time I traded in my 2015 for a brand new 2020 model and couldn t be happier. My salesman was Kyle who showed me multiple vehicles and found the one that would work best in my price range. He even gave me helpful advice on a different insurance company that ended up saving me a lot of money!! Kolby in finance was also a pleasure to work with! When I picked up the Jeep, Kyle sat with me and helped me pair my phone and went through all of the cool little settings explaining everything. There is a Jeep dealership five minutes from where I live but driving the 45 minutes to Plymouth was well worth it. As long as I m driving a Jeep this will be the place I go!!

Just wanted to thanks to Mike Cocce and the team at best I have to say the name fits them well they made process easy and painless with haggling back and forth Mike gave me a great price over email and the numbers didn't change once I went into the dealership I got a solid number on my trade in all together the best buying of a new truck experience I have had yet thanks again!!!!

Shannon in service department is very thoughtful & helpful while taking you through the service process.

Evcellent service had a nail in the tire took me right away Marty was awesome!!!

Great service, awesome inventory, and hassle free! Would recommend! 10/10!

Based on reviews, I was hopeful. I've been on hold for over 12 minutes to try to speak to someone. Haven't gotten so far as to ask for Service (I don't think...) PS your hold 'music' is monotonous.

Great experience...thanks Jake for making the buying process professional, easy, and fun. Highly recommend!

Quality dealership with strong customer focus to meet the customers expectations on every visit.

The team at Best in Plymouth is Grade A across the board. They are friendly and professional, and the communication from the dealership about whatever I am there for is second to none, which I really appreciate.

Paul was great to deal with, very courteous and helpful.

Had my first oil change and tire rotation. They washed my Jeep. Very prompt service.

They have the BEST all around service I have ever experienced.

My wife and I purchased from them over a year ago. Since then I have sent both our vehicles there to get serviced as needed. They are competitive with price and are engage with an open and honest dialogue. They even go up and beyond by offering a loaner vehicle if needed.

I would recommend this dealership to anyone that wants to have a stress free experience and build a long lasting relationship.

Just purchased a fabulous Jeep Wrangler (used but I mint condition) The whole process was made so easy from meeting with Ben, to our salesman Chris and then one of the managers, Tim. The atmosphere was great - easy, no-pressure, total transparency with all the details of the car easily addressed. Chris handled all the paperwork and arranged to have the car delivered to us. He made sure the whole process went smoothly. Would have to say at this point, this was one of the BEST purchasing experiences!!