I have faithfully used Best Chrysler in Plymouth f...

I have faithfully used Best Chrysler in Plymouth for oil changes ever since they were on Cherry Street. Prices were great and they would always give a free car wash and shuttle back to work etc. The people were all very nice and courteous from start to finish especially the drivers and the receptionists. I would have given them a 5-star review, however the last time I was there a year-and-a-half ago I got my truck back and it had a noticeable blue ding/dent on my driver's door. I called the following day and spoke with Jed who was my service writer. He said someone would review the video, and he would call me on Monday and if it happened there they would have it repaired. Turned out the color blue was the same as their lifts and it appears the technician carelessly opened the door hitting the lift causing the blue dent. I never got my call back from Jed and rather than pursue it I chose to have it repaired at my own cost. That was my last time there. I emailed sometime later with no response from Best. I am disappointed because it was very convenient. I don't want the same thing to happen again so I choose to do my oil changes myself. With the exception of this incident, this place should have been a 5 star