Benzel-Busch Motor Car Corp. Review

Great service, one of the easiest purchases Ive made. My salesman Steve David was terrific. Ask for him, you'll be glad you did

One of the top dealers in the Tri state. Better rates than others as well as a larger selection!

Mike I. was great, took a test drive, liked the Metris, working on the deal

The Process of getting my new car was great.
My salesman Giovanni Barbaro was amazing.
He was very helpful and honest and best of all he did not pressure me to getting anything.. Took me about 2 weeks of texting and of me Deciding what car I wanted, Finally I drove home my new 2019 CLA wooo so exciting. He listen to me about things I wanted in the car. If I may need anything I text him and he is very responsive. He set up my Maintenance appointment when my car asked for maintenance. Most recently I was in a car accident and he was Extremely helpful and guided me through some steps since I d had never been in an accident before. I am very pleased with the customer service he has provided me with. If you looking to get a new car contact him, and you to will be very Satisfied like myself..

Horrified with the Service Center. The nice building and waiting area are the only good about them. Terrible customer service and terrible work ethics. This will be the last time going to them. I would NOT recommend at all, especially John J. Powell, Service Advisor, who is dishonest and unprofessional. Don't trust him.

Mercedes Banz : Worst experience in service

Mar 12 : , CLS 550 given to change the flat tire, the car was to ready on 13 or latest by 16 as per Mr. Andy. When car was not returned, called up service center at 6 PM, was informed car is not ready and Mr. Andy will call soon, Mr. Andy called at 6:30 PM and informed, the car is not ready, the wheel specialist is expected on Mar 17 to examine the car, again no news for two days, finally got the car on Mar 19.

Mar 19 : S550 was picked up for service,did not take the loaner as I was told car will be ready next day i.e on Fri 20. When called service, was shocked to know from the officer on the phone that they do not have my car as not showing in the computer. called our sales rep. Mr. Peter, who went to Andy and complained, Andy promised him that he will call me within 10 minutes, NO call from Andy, called on Sat 20 around 10 AM, asked for Andy, he had not come yet, left VM, called again at 12 PM, was informed that Mr. Andy is off on that day, asked about the car, same reply they do not have the car, out of panic, personally visited service center, Ms. Stafny outside the parking asked me the reason of my visit, she too confirmed that car is not with them, finally she took me to Mr. Williy who said car is ready and I can pick up !! The car was delivered to my res soon. ON Mon Mar 23 when I started the car, was shocked to notice warning display of having low coolant in radiator ! The car was ready the same day, Mr. Sosyo changed a tire having small bubble without charges as a curtsey, On Mar 24, I noticed, car was slightly wobbling sometime, to confirm my doubt, I continue monitoring the car, realized on Mar 26 that the wobbling starts only after the speed is over 50 MPH, called up service and complained, the car was picked up again from my res. and was informed by Sosyo that one of the rims is damaged and need to replaced, cost would be $1800 Plus tax. Finally car was delivered on MAR 31.

April 4 : CSD 550 was taken to service station for another flat tire, got a call at 1 PM that car is ready and some will drop the same within next 10 minutes, when the car did not come, we called service to our shock, we were informed that the car is already picked up by some body !! My son called Peter and rushed to service center, they car was in the parking garage !! the reason given was the drivers were not available !!

The place is nice and inviting but the level of profesionalism is the wrost!! Please be aware that they do not represent Mercedes Benz they way and workmanship benz are known for. I got a multi-point inspection with oil change($500) on the record everything pass no issues where found. I got a flat tire so i bring the car back to them to find out that i have actually about $8,000 on oil leackage repairment that they miss just a month ago when i spesifically pay for them to check that everything was working good. They offer me an apology but unfortunatly a i am so sorry does not compensate for them missing such a big mistake. Not to mention that the oil problem was not imformed to me only when i looked at the receipt and see the notes. I never expect such a bad level of profesinalism from benz dealer. Please if you want a good job done go somewhere else is wroth the extra miles!

Service was polite, courteous, and professional. Extremely knowledgeable regarding issues with my car.

I was amazed that they gave me a loaner vehicle for something as simple as a rim repair on two rims. The loaner was real nice GLE too. That's going above and beyond in my opinion. The rims were repaired perfectly at a price I couldn't beat anywhere else.

I live in Houston, TX and was looking for a 2009 CLK550 Certified Pre-owned. This car is pretty hard to find so off the mbusa website I found Benzel Busch. Buying a car is stressful enough, imagine buying one over 1,000 miles away. But Scott Raymond at Benzel Busch made the process extremely easy and was very opened and honest with any "flaws" with the car (there was a tiny rock chip mark which he had fixed before sending my way). Within 30 minutes of our phone conversation, he sent me a dozen or so high resolution photos (he went out and took them) to give me a better idea of how the car looked (since the websites generally have lower res images).

He was very fair in dealing with me, negotiating the price, and even set up transport to Houston for me. I had never transported a car and started getting overwhelmed with finding a reputable transport company, so I took Scott on his offer to use the guys they use and did not regret that decision one bit. Like I said I bought the car pretty much sight unseen (at least in person) and was extremely nervous. When my car showed up a few days after signing the papers, the car showed up in perfect condition.

THe main reason I picked Benzel Busch over a few other dealers selling this car was because of Scott's professionalism and friendliness. This car was pretty loaded but missing one "feature" I wanted that another dealer had - but because I felt really comfortable with Scott and he went the extra mile to make me feel comfortable buying this car from the other side of the country, I decided to stick with Benzel Busch and make the purchase. I felt like I got a fair deal on the car, probably a great deal. I feel so comfortable that I'll probably buy my next one with this dealer. I only wish these guys were in Houston.

This was my third lease from Benzel Busch...Giovanni B makes the process so easy and seamless....he is exceptional and their service department is second to none and truly top notch!

Great staff. Great amenities. Coffee tea and cookies.

Good place to drink coffee and nice people very friendly

Lou Gallo is a true professional. He understands what we re looking for, finds it and works with us to keep it affordable. We will absolutely return for our next vehicle!

Greeted with courtesy. Listened and addressed my issues. Everyone was pleasant and professional

Benzel-Busch Mercedes Dealer an exellent place to trust for yor next Car, the staff are nice and professinal, the price is the best over other dealer Easy to make buisness with.They hide nothing about what is the manfactury could offer for the customer.

Overpriced and horrible managers and ownership. A small local dealer in Englewood charging NYC prices and not providing near the level of service. It's transparent that any other dealership is better suited in helping a customer with a new car other then Benzel-Busch.

Great experience shopping for my C300 here. My salesman Lamont Saunders is truly exceptional and personable. He made the leasing process extremely easy and really makes an effort to really go above and beyond for the customer. I highly recommend anyone looking to get behind the wheel of a Mercedes-Benz to come see him.

Matt (our salesman) was super attentive to my needs and what I was looking for. It was an easy and quick process, I m in love with my new car!!!

Best buying experience I ve ever had. Sales reps had all the paperwork handled and ready to go before I arrived and the whole process was seamless. Thank you for being honest.

Excellent service, Chris I. is a great representative of company.

Very nice & perpect quick service!!!
Awesome place!!!

The staff in service at Benzel-Busch were beyond attentive and commensurate professionals. I had a great experience and would gladly recommend them to others.

Giovanni has been my salesperson for the past 10 years and I consider him to be a friend. He always goes out of his way to get me exactly what I want and always responds promptly whenever I call. I love every Mercedes vehicle that I own and am grateful to have Giovanni help me in this process.

I had a really great time with Mr. Ryan at
Benzel Busch Motor Car Corp.. He is a easy going person and try to listen customers idea and understand the situation. I really recommend Douglas if you like to buy Mercedes Benz.

Mr. Lee was pretty patient, and also gave us a good deal. highly recommends it.

Very nice experience and excited to get my new car.

Benzel- Busch is a AAA Dealer. I truly had a great experience purchasing my new car from them. My salesman Peter Poliandro was a pleasure. I highly recommend!!!

Bought a car recently from Benzel-Busch and, while I live down in Florida and conducted the deal almost 100% remote, it was quick and painless. Negotiations were straightforward and I feel like I got a good deal on a great car. Doug helped make it all very seamless so when I showed up at the dealer to finalize everything the paperwork was in order and everything was ready.

We just leased our fourth Mercedes from Giovanni Barbaro and the experience was exceptional!

Larry Nash was fantastic. He was extremely friendly, professional and very efficient. This is our 3rd time leasing from Larry and we will continue. He has great customer service and is easy to reach and returns calls promptly.

Great family owned dealership. Best MB dealer in NJ and the Tri-State area.

Jim at Benzel-Busch and Manager Mike Hill made sure I leased 2nd SUV from them and every time it just gets better and better .

thank you guys !!!!!!!!!!

BB is by far the best dealership in the area.
Super helpful and knowledgeable-
They don t just sell cars, they build relationships & trust.

Super easy and fast service. Treated wonderfully by everyone I encountered. My service was done at the appointed time and done within the time period promised.

Valet service at the door made the visit a pleasure.

Benzel-Busch Mercedes is a truly exceptional place. My personal experience is beyond any previously encountered. Yusuf-Joseph im ek is a fine gentlemen who takes every measure to please his clients. His level of politeness and professionalism is absolutely astounding. Then, there is Salvino Architto who by far is a leader of the highest league. There is not enough fancy words in my vocabulary to describe Salvino s approach.
We just picked up our fourth Mercedes-Benz, but the first one from Benzel-Busch. Our Christmas is very special this year thanks to both gentlemen mentioned above as well as a few other people (Zuli) who assisted us.

it was best experinence , i wanna thank Michael Ehrlich and Joseph Simsek

Yosef is my guy there - 3rd car with him - highly recommend working with him!

best service. very friendly staff. very professional.
I came in for service, while waiting, I went to see my sales rep, J Lee. He suggested new car with great price... And I got it!!!
Highly recommended.

Very nice facility. Comfortable waiting area with large tv and cafe featuring coffee and espresso machine and fresh fruit. Can sometimes be slow when checking in and out for service. Great service reps that are knowledgeable and responsive. Truly the best service I've received, not only from a dealership, but overall customer service. The reps take pride in what they do and treat me with respect. The work is always done accurate and timely. I've been coming here for the past 4 years and this high level of service is consistent.

They are charging diagnostic fee and repair "separately" Normally diagnostic fee gets waived when repair is authorized at other places.

Mercedes should shut this place down, the only place where they tell you to pay $200 for a diagnostic when you are under extended warranty. Avoid this place at all cost they are scammers at the service department, I drive 20 miles to Mercedes Nanuet for all my service, lower price and no thievery, they might not offer sodas and cookies but you pay nothing when you have extended warranty. Oil change is also another area they charge more than anyone else.

Never ever going there again. The reviews are fantastic but I differ. Ended up at Mercedes-Benz Manhattan and bought a car.

This is a second vehicle me and my family purchase from Giovanni he s is extremely knowledgeable and professional sales person the experience that we receiveWas amazing I strongly recommend that you deal with him whenever you are in the market for a Mercedes-Benz he even took time on his day off to accommodate my schedule and make sure we were happy with the whole purchase experience thank you so much for all your help

Car service was performed in an excellent professional manner.

It was a wonderful experience. I felt special and was treated with the utmost respect. All the associates were very kind and professional. Special thanks to Sandro Martinez he was great. I would definitely shop here again, definitely!

Decent service, Marko was responsive during the service but no response afterwards.

The best experience in a car dealership, ever! I normally hate buying cars...somehow my experience has always been negative in the past. Either dismissive or incompetent salespeople, poor inventory, jacked up prices or all of the above - you name it. So when I decided to give Benzel - Busch a call I was rightfully pessimistic having previously visited and spoken with four other MB dealerships in the area. But my experience at Benzel-Busch was A+ from the very start. Joseph Simsek is a truly amazing sales professional who treated me with respect and was able to answer any questions I had regarding the vehicle I was interested in. Joseph knew everything about the car and he made the entire purchase process super easy. This is what car buying experience should be! Thank you!!

Dough, so happy with my new car.. Thanks for another fantastic deal. You are the best!

Eva

I have leased 3 other MB at other dealers in the past, but this time at Benzel Busch the service was exceptional. It was relatively easy to get the deal done and not a lot of time wasted like some other dealers.

The staff are very helpful but the rental is a little messy and not quite clean. I do expect a little more from Benzel, that's all.

Frank Armando is the epitome of excellence and an asset to Benzel-Busch Mercedes.

Super efficient, very accommodating (the parts were delayed so the car was not ready on time, but I was given a nice loaner so no real inconvenience), the car was washed before returning to me, and the invoice was actually lower than the estimate !

Incredible customer service. Sales person was very professional and knowledgeable of the cars he was selling.

Great car buying experience. My salesman Matt and manager Victor were exceptional. I went in with a pre-approved loan in hand but they found me a better interest rate and saved me 0.5%. I will be back in a few years.

Amazing!! Everything was taken care off quickly and with class. I am very happy.

I experienced issues at my current dealership s service department after they switched ownership. Benzel-Busch scheduled my service with a loaner (comparable to my own car) with ease. Chris the agent did an excellent job of addressing all my concerns and gave me a breakdown of everything that would be performed with cost so I could decide how to proceed. I will definitely be going back even though it isn t the closest location.

This is now the second vehicle I leases from them. Rich handled all of my problems and has made me happy with both vehicles. Rich is quick, efficient and good at what he does. I thank Rich for yet again exceeding my expectations!!!!

My experience from the moment we walked in, all the way to driving away with the new car was fantastic. Jim and Victor really took care of me while shopping at the dealer. Professional staff and clean property. I wouldn't go to any other Benz dealer in the area.

They are always great to work with and Dave Tangen is the best!!

WORST EXPERIENCE I've ever had, they behave like a Chop Shop the service guy JONATHAN will surprise you with bills that you were never told of before or never disclose or signd on, and when you say i dont agree !! they say you pay or we hold your car !! Be careful, no honesty Integrity or customer satisfaction.
Collision Center horrible !! don't ever take your car to be repaired at this location " ROBERT BRUCE " the Collision Center manager run this place like at Chop Shop !! will do anything to avoid honesty integrity and a professional work, and the last thing he cares about is customer satisfaction !
I had my vehicle repaired at this location, the job was horrible, things was installed upside down vehicle Hood was bend and not in line with with the car lines, you actually can see the engine through when the hood is closed.. it's a joke !! and I was thinking to bring the vehicle to Mercedes dealer I'm going to get the best service !!! Wrong
On top of all this " ROBERT BRUCE " does not want to take responsibility trying to find every trick in the book why he should not be responsible for the way the vehicle not repaired right !!, and he got top dollars for this repair from the insurance company !!
And on top of all that treats the clients like garbage !
No manners no integrity very rude !!

The leasing price is a little bit higher than I expect, but overall experience during the leasing process in the Benzel-Busch was great.

Best place to get your car serviced. I have a few cars that go through Benzel Busch Mercedes. They always get the job done perfectly. Benzel Busch is my trusted Mercedes Service location. I've taken my cars to other places and have had a bad experience. Never had a problem with Benzel.

Matthew Paparazzo and team were phenomenal! They went above and beyond to assist as I was stiffed by Luxury Haus dealership in Leonia. Luxury Haus didn t tell me there were damages to the car I bought from them and the CarFax report they gave me had all green check marks. Thanks to the Benzel Busch team in Englewood for alerting me of that. Great teamwork!!!!

As Usual the people at Benzel-Busch are truly amazing. Bob Berg is an amazing and truly outstanding service advisor, his knowledge and understanding of the customers needs is impressive. While I was being attended to, a woman was running late to pickup her 5 kids from school and her car was not ready, Bob and his co-workers quickly understood the importance of the woman's need and swiftly arrange a suitable loaner for her on the fly - now that's care and understanding of the customers need outside of just car service. Thank-you Benzel Busch and Thank you Bob.

(Actually this is the lucky husband but our Google account is under my wife's name)

When driving our son to school on a foggy Monday morning I wasn't that lucky. The left low beam of my ML died. When returning home I decided to stop at the fine folks of Benzel-Bush in Eglewood to inquire what could be done and when. I also wanted to take a peek of the M-B Identity Code rebuilt facility. I got the right answer after enjoying a breakfast crumpet baked to my liking and a cup of... actually two cups of espresso: Done! The 'price was right' and I was on my way home feeling like royalty with the three-pointed star on my coat of arms - well, on the hood of my chariot. Thanks!

Attentive, detailed, no BS - always a pleasure to work with Jay Lee. As long as he's working here, I'll still keep coming back as well. Picked up two vehicles this time around.

I took my car to Benzel Bush for some needed repairs and my experience was excellent. They provided me with a very nice loaner (I'm in love) and repaired my car in two days. The day I picked up my car I got to see the garage where the cars get fixed and I was impressed. I've never seen a cleaner auto shop ever in my life. All of the technicians were really friendly and the staff on the floor the same. They give A+ service to their customers . Thak you Benzel Bush!

My family has leased/purchased over six cars with Benzel-Busch and the experience has never been less than OUTSTANDING. Ask for Giovanni Barbaro. He will always be our go-to guy as he is knowledgeable, honest, patient, and so incredibly kind. He knows his stuff and works to get his clients the best deals without ever pushing for more than you are comfortable with. He goes out of his way to make sure you are satisfied and happy. The manager has also been incredibly accommodating and helpful, making sure we are always taken care of. They have our loyalty!

I visited for a service A and my service was taken care of in a timely and professional matter I am very pleased with the service that I received.

It was great, Mike Kim took the time to ensure I was satisfied and I was.

Professional service, very good communication, great facility, great hospitality

Look for Frank, the dealer, a statesman-like salesman, the best in the business. We keep going back because of Frank.

The staff at Benzel Busch Engelwood are always professional, prompt, courteous and any issues are resolved quickly. They respond quickly to calls and emails. I am an extremely satisfied customer.

Great service experience! Mike very courteous and helpful. The problem with the car was resolved very quickly and with no inconvenience to me.

Mr. Victor Claxton. Love this place walked in the door was greeted. The time the salesmen took with me was appreciated.

Steven my salesman was great to work with. Very professional. I highly recommend.

The CARS LOOK AWESOME.. My son brought a JAGUAR yesterday.. And the SERVICE was good.. It's 20 minutes from Manhattan NY..
I hope if we have to return the SERVICE will be the SAME.

Giovanni Barbaro at Benzel-Busch is the best car salesperson I have ever dealt with and is always great to work with. Extremely professional, responsive, and honest. I highly recommend Benzel-Busch and him to anyone looking for a new car.

Abe was truly great and helpful during the entire process

Always an exceptional experience at Benzel-Busch Motor Car. Lou Gallo, Sales Specialist, has throughout the years consistently served my family in a professional and extraordinary manner. A pleasure to work with, I will continue to refer friends to Lou and will, without a doubt, return. Thanks again!